Yoghurt maker Brand 4001

Can such a jar be used? Could it be that small pieces of glass get into the yogurt? is this not a factory defect? I would be wary of using such a jar. What is your opinion, Oksana?

Are we talking about roughness on the plastic of the lid or roughness on the glass?

on the upper rim of the glass jar (not at the bottom, but at the top)

on the upper rim of the glass jar (not at the bottom, but at the top)

If this is roughness and not chipping, then this is not critical for the process of preparing and storing yogurt.
Any product has small nuances. In terms of price-quality-reliability ratio, our yogurt maker is quite a worthy choice!

Oksana, "Brand"

Aygul, the difference in the tightness of the lid to the jar will not affect the cooking process and the storage process of yogurt in any way.
Don't be confused by this ...

The answer is about nothing. Sorry, but your answer just pissed me off.
They complained that the lid is uncomfortable - they answered that the lid does not affect the quality of the yogurt.
If the top is just an attached plaque or a lid of which you can tightly close the jar - probably there are differences? Or is someone pretending to be in a tank ?!

The lid does not close tightly, the roughness on the jars, there are still a lot of nuances (which the representative himself admitted to here), it remains only for them, as in a song: "But otherwise, a beautiful marquise
It's okay, it's okay ... "

The lids are simply placed on top of the cups. This is a design feature of this yoghurt maker.

If it is critical for someone to have jars with tightly screwed lids, then you can buy a Mulinex yogurt maker. (It's okay that it overheats, but the caps are screwed.).

Good day!

The main thing in the operation of a yogurt maker is that it does not overheat and withstands the yogurt in the optimal temperature ranges.
Yoghurt jars are designed for preparing food and storing it in the refrigerator, and not for transporting it.
It is great that you approach the study of our technique in such detail.
We will certainly take into account your comments, wishes and suggestions and pass them on to the developers.

Oksana, "Brand"

I personally like the cups (no thread) more. It is more pleasant to put them on the table.

At the beginning of testing, I conducted an experiment, gave my husband yogurt to work in a glass with a lid. Nothing spilled anywhere!

At the beginning of testing, I conducted an experiment, gave my husband yogurt to work in a glass with a lid. Nothing spilled anywhere!

So I wrote about that.
Then such a clarification. Should the lids be put on (not screwed on, not twisted) tightly, like the transparent plastic lids with which we close ordinary cans?

Should the lids be put on (not screwed on, not twisted) tightly, like the transparent plastic lids with which we close ordinary cans?

Not as tight as the lids on regular cans, but also not just on top. I have so.

So I wrote about that.
Then such a clarification. Should the lids be put on (not screwed on, not twisted) tightly, like the transparent plastic lids with which we close ordinary cans?

: hi: Hello Aygul! There are a lot of recipes where it is recommended to cook yogurt without any caps at all: for the development of bifidobacteria and lacto bacteria, not only a favorable temperature (+ 37C + 41C) is needed, but also oxygen access.For all living things (and bacteria are living) develop when interacting with oxygen! So a loose lid is the opposite "+". If we closed the jars, like jars with cucumbers, due to a lack of oxygen, the multiplication of bacteria would slow down (or completely disappear?) The fact is that the usefulness in yogurt would definitely be less. I don't think you should overseal the jars! And when we put yogurt in the refrigerator, then at a temperature of + 4C + 6C USEFUL bacteria stop multiplying, here the role of oxygen is no longer critical. And the lids are really not designed for the function of transporting cups. Probably you have met wonderful inscriptions: "Store an open bag in the refrigerator - no more than 1 day!" So with lids, yogurt can stand for 5 days. Something like that! Don't worry, you have quite normal caps!

The lids are simply placed on top of the cups. This is a design feature of this yoghurt maker.

If it is critical for someone to have jars with tightly screwed lids, then you can buy a Mulinex yogurt maker. (It's okay that it overheats, but the caps are screwed.).

The design feature, as you write, (if there is one!) Should remain from batch to batch. And not to justify the marriage with it when it is convenient for them, the manufacturers. In the first yogurt maker bought by Aygul, everything suited her !!! , which is why she bought the second one. Without the expectation that manufacturers will bother to change something. Although I am sure that there is an obvious marriage. And perhaps, knowing about these shortcomings, Aigul might not have bought the next Brand. So you don't have to send anyone anywhere.
And I don't understand your position at all. Why follow the lead of the manufacturers. It is we who should dictate conditions to them, not justify ourselves to them.

: hi: Hello Aygul! There are a lot of recipes where it is recommended to cook yogurt without any caps at all: for the development of bifidobacteria and lacto bacteria, not only a favorable temperature (+ 37C + 41C) is needed, but also oxygen access. For all living things (and bacteria are living) develop when interacting with oxygen! So a loose lid is the opposite "+". If we closed the jars, like jars with cucumbers, due to a lack of oxygen, the multiplication of bacteria would slow down (or completely disappear?) The fact is that the usefulness in yogurt would definitely be less. I don't think you should overseal the jars! And when we put yogurt in the refrigerator, then at a temperature of + 4C + 6C USEFUL bacteria stop multiplying, here the role of oxygen is no longer critical. And the lids are really not designed for the function of transporting cups. Probably you have met wonderful inscriptions: "Store an open bag in the refrigerator - no more than 1 day!" So with lids, yogurt can stand for 5 days. Something like that! Don't worry, you have quite normal caps!

It seems that you didn’t read what she wrote AT ALL.
Read and comprehend again.

[Oksana]

Today I received 4 yogurt makers and Our caps (first users, from the first deliveries) are so tight that if you turn over a closed glass of water, nothing will pour out. And these are so weak, you can't take yogurt in a jar to work.
Oksana (Recently you are more often than others), have the molds for the lids changed or are they pouring in a little? because the coupling of the lid with the cup does not occur

I duplicate it so that the meaning is clear. And what exactly disappointed the buyers.

Why follow the lead of the manufacturers. It is we who should dictate conditions to them, not justify ourselves to them.

Something I do not observe manufacturers, except for Brand, who could dictate their terms. And you?

So you don't have to send anyone anywhere.

I compare with Mulinex, because I used it before.

And your position is generally incomprehensible to me.

The position is extremely simple! I like EVERYTHING in MY Brand 4001 yogurt maker! And functions, and cups, and lids for them, and the yogurt that it turns out.

Virgo, something I do not understand that this is how the topic with covers was inflated. Aygul asked if the technology of their production had been changed, Oksana replied that the plant does not allow Brand to access the technology. And judging by reports from Brand representatives, they do not consider such lids to be a marriage, since this does not affect either the production or storage of yoghurt, and, moreover, they do not recommend transporting yoghurt in cups with these lids.

[manna,]

manna, why can't we even talk ?! (while my mobile internet is still somehow mobile)

Ahhh, well, if so, then, kaneshna, pzhalysta ... shortcut But my mobile Internet is not mobile at all (hto we have a moderator in yoghurts here?)

girls .. how are cups stored in the refrigerator .. is there a stand for them? because if it suddenly falls ... will it spill? or how?

[argo]

argo, I have glass shelves in the refrigerator, somehow there is nowhere to fall And if it does fall ... I would rather be afraid not for spilled yogurt, but for broken glass of a glass (or did I not understand you?) Although ... personally, it is more convenient for me to make yogurt in 4x 0.5 l cans and store in them in the refrigerator than in seven cups.

Someone is happy with Brand's products, someone is not. Brand is not allowed to argue here or what?
A lot of things the manufacturer of their products does not consider to be a marriage, what is profitable for them, of course. But consumers think differently. Someone knows how to push, and someone will merge. But I was personally pissed off by the manufacturer's answer.

girls .. how are cups stored in the refrigerator .. is there a stand for them? because if it suddenly falls ... will it spill? or how?

There is a round plastic bowl in which you can directly cook yogurt. Or you can insert it into a yogurt maker, and already cups into it. And then take out everything together with the bowl and put it in the refrigerator. This will be like a cup holder.

There is a round plastic bowl ..... you can insert it into a yogurt maker, and already cups into it. And then take out everything together with the bowl and put it in the refrigerator. This will be like a cup holder.

This is how I do it - very convenient

Someone is happy with Brand's products, someone is not. Brand is not allowed to argue here or what?
A lot of things the manufacturer of their products does not consider to be a marriage, what is profitable for them, of course. But consumers think differently. Someone knows how to push, and someone will merge. But I was personally pissed off by the manufacturer's answer.

I beg your pardon, but how did the answer "pissed you off"? The company representatives clearly stated that the production technology is a trade secret of the plant. The "Brand" company did not change anything and did not make any changes to the production. The guys tried to explain that it's okay if the lids in the new batch are closed less tightly than in the first batch. Why such assaults that they don't listen to questions? And in general, brand people are the only representatives of manufacturing companies who listen to the wishes and conduct a dialogue with customers.

the answer was "pissed off" because they did not answer in Russian ... why the glasses changed their shape and the lids did not close .. Aygul did not ask about the technologies ... everything is prepared perfectly in the brand ..

Information about production technology is a closed factory information.

The difference in the tightness of the lid to the jar will not affect the cooking process and the storage process of yoghurt.

The main thing in the operation of a yoghurt maker is that it does not overheat and withstands the yoghurt in optimal temperature ranges.
It is great that you approach the study of our technique in such detail.
We will definitely take into account your comments, wishes and suggestions and pass them on to the developers.

So, dear forum users, summarizing all of the above:

The lids are closed, the glasses are the same shape as they were.Yoghurt turns out to be just as delicious!
We welcome all your feedback, because this is the first thing we pay attention to when developing our products.

Oksana, "Brand"

[Aygul]

It would seem that we all speak the same language, but we understand it in our own way.

Aygul was already quoted today ...
I will try again...

Technology question:

have the molds for the lids changed or are they pouring in a little? because the coupling of the lid with the cup does not occur

Brand Representative Response:

We do not have information about the production technology, since this is closed factory information.

Aygul, the difference in the tightness of the lid to the jar will not affect the preparation and storage process of yogurt in any way.
Don't be confused by this ...

But there was not a word about the changed shape of the glasses. It was about the roughness on the rim of one of the glasses:

1 glass has some kind of roughness in the area of ​​the rim of a small size, but if you run your finger along the rim, you can feel this place, rough

Brand Representative Response:

If this is roughness and not chipping, then this is not critical for the process of preparing and storing yogurt.

Aygul, I don’t understand, did you get four or the fourth yogurt maker? If there are four more, then all four have such lids or only some separate cups? And also about the glass ... Is the roughness sharp (in the sense, there is glass crumb), or is it an influx of glass during production? If it is sharp, then I would also be careful not to use such a glass, and if there is an influx, then there is nothing wrong with that, almost all glass jars have influxes and roughness on the rim, but we also use them in canning, including.

Oh, that's what mobile internet means, while I was trying to send a message, Oksana already answered

I suggest it is better not to quarrel, but to go to everyone to eat yogurt

Yours faithfully,
Alexander

[Mann]

It would seem that we all speak the same language, but we understand it in our own way.

Mann, Aygul asked, she was answered, she read it and went to do other things, apparently satisfied (although maybe not) with the answer. But the lawyer Chi Prosecutor Taia came and it started ..... they either answered wrong, read it wrong, looked in the wrong place, or even sent it to the wrong place ... Do you feel where the problem is?

I suggest it is better not to quarrel, but to go to everyone to eat yogurt

I support!

And anecdote on the topic:
- Mom, what is it in the refrigerator in a white jar?
- It's live yogurt.
“I hope not as alive as the one you brought last night.
And then that yogurt at night got out of the jar, ate all the borscht, sausage, drank vodka, took the jar and went back to the store.

[Aygul]

It would seem that we all speak the same language, but we understand it in our own way.
...
Aygul, I don’t understand, did you get four or a fourth yogurt maker? If there are four more, then all four have such lids or only some separate cups? And also about the glass ... Is the roughness sharp (in the sense, there is glass crumb), or is it an influx of glass during production? If it is sharp, then I would also be careful not to use such a glass, and if there is an influx, then there is nothing wrong with that, almost all glass jars have bulges and roughness on the rim, but we also use them in canning, incl.

Manna, 4 (four) yogurt makers. The lids of almost everyone "walk" - somewhere more, they practically fly off the cups, somewhere less, 2 cups have good tight-fitting lids (as in ours, 1st edition), cups, which are in a set of 4 pieces ., lids more or less, but I already "through my fingers" looked at them, I understood. that the whole party is like that

About the glass. You wrote absolutely correctly, apparently I did not put it that way ... Yes, the roughness is sharp, therefore there is a fear that glass crumbs can get into yogurt, which they can (and should, for this they make it) eat

But the lawyer Chi Attorney Taia came and started .....they either answered the wrong way, read it wrong, looked in the wrong place, or even sent it to the wrong place ... Do you feel where the problem is?

By what right do you become personal, are you rude? I didn't even expect this from you.

Almost everyone's caps "walk" - <...> I understand. that the whole party is like that

About the glass. You wrote absolutely correctly, apparently I did not put it that way ... Yes, the roughness is sharp, therefore there is a fear that glass crumbs can get into yogurt, which they can (and should, for this they make it) eat

You know, for a long time I have noticed such a tendency among all manufacturers (factories): the first batch is indicative, the quality control department of the plant carefully selects everything, and as soon as purchases become regular, the quality control department already "turns a blind eye" at the products. These are, unfortunately, the realities of today. Personally, I would not bother about the lids. Or is it essential for you to carry yogurt to work in these glasses? For me, they can only be convenient for remembering the production date of yoghurt when it is stored in the refrigerator. Although I stopped using them for a long time. I use it only as glasses (I liked them for this purpose - the glass is thick, convenient).

But the fact that a sharp edge is bad and unpleasant. I would be closer to the seller, I would definitely replace it, but I would not bother with the mailing - it will be more expensive (come, send, leave, arrive, get ... it will take more gasoline, or waste time). I sympathize It seems like a trifle, but the sediment remains. It always makes me sad

About the glass. You wrote absolutely correctly, apparently I did not put it that way ... Yes, the roughness is sharp, therefore there is a fear that glass crumbs can get into yogurt, which they can (and should, for this they make it) eat

Aygul, you can also clarify the information by sending a photo of a glass with roughness to our forum directly to the branch of the service center. Here's a link: 🔗
VideoBrand website. ru - Forum - tech. support (this is if the link does not open)

Oksana, "Brand"

By what right are you being rude? I didn't even expect this from you.

Dear Taia! If this is addressed to me, then I will answer. I'm not rude to you. I'm talking to Manna. And to expect or not to expect something from me is not necessary. And reading your attacks on the topic did not give me any pleasure. I don’t understand why you got into the conversation between the consumer (Aygul) and the company representatives (Oksana and Denis)? The man asked his questions, got answers. What is your role? Inflate everything into a real conflict? If so, then you succeeded. Personally, you "pissed me off" with your posts today. I unsubscribe from the topic, so as not to read more of your messages henceforth, and God forbid to participate with you in a discussion on whatever issue.

[Mann]

Mann, Aygul asked, she was answered, she read it and went to do other things, apparently satisfied (although maybe not) with the answer. But the lawyer Chi Prosecutor Taia came and it started ..... they either answered wrong, read it wrong, looked in the wrong place, or even sent it to the wrong place ... Do you feel where the problem is?

Ksyusha, I naturally do other things, but what about ... If possible, I go in and answer.

Thank you all who spoke

And in general, brand people are the only representatives of manufacturing companies who listen to the wishes and conduct a dialogue with customers.

That is why I work with yogurt makers of this manufacturer, because there is an opportunity to ask a question, get an answer and real help in case of marriage. I already had a situation with marriage and beating, everything was replaced, many thanks to Denis and Vadim Solynin.
Now questions arose again, I asked them.

The discussion arose due to a lack of understanding of the essence of the issues. I asked about the design features, and the answers were mainly about the quality of the yogurt prepared.

As soon as there will be an opportunity to take a picture (the camera is now on vacation with my husband), I will definitely do it and send it to the address indicated by Oksana.

[Oksana]

Good afternoon, Ladies and Gentlemen

I have to apologize for the ignorance of Brand employees in some issues and join the conversation.

Our caps (first users, from the first deliveries) fit so tightly that if you turn over a closed glass of water, nothing will pour out. And these are so weak, you can't take yogurt in a jar to work.
Oksana (Recently you are more often than others), have the molds for the lids changed or are they pouring in a little? because the coupling of the lid with the cup does not occur

So I wrote about that.
Then such a clarification. Should the lids be put on (not screwed on, not twisted) tightly, like the transparent plastic lids with which we close ordinary cans?

On Monday 23.09, we will definitely raise the history of the issue and will definitely answer this question for sure. As far as I remember, after the first batch arrived, there were many complaints that the lids were very tight, that children could not open them. Whether these requirements were made to the manufacturing plant, I will not say for sure now.

You know, for a long time I have noticed such a tendency among all manufacturers (factories): the first batch is indicative, the quality control department of the plant carefully selects everything, and as soon as purchases become regular, the quality control department already "turns a blind eye" at the products ...

This is not our situation. The situation is, in fact, exactly the opposite. The yoghurt maker plant buys glasses from another plant, where it cannot control the quality. And this is real - a HEADACHE for our OTK. Each time we reject up to 25% of glasses, because there are a lot of rejects. Only those glasses that pass all the established test requirements are put into the finished product.

... But I was personally pissed off by the manufacturer's answer.

+1

The design feature, as you write, (if there is one!) Should remain from batch to batch. And not to justify the marriage with it when it is convenient for them, the manufacturers. In the first yogurt maker bought by Aygul, everything suited her !!! , which is why she bought the second one. Without the expectation that manufacturers will bother to change something. Although I am sure that there is an obvious marriage. And perhaps, knowing about these shortcomings, Aigul might not have bought the next Brand. So you don't have to send anyone anywhere.
And I don't understand your position at all. Why follow the lead of the manufacturers. It is we who should dictate conditions to them, not justify ourselves to them.

The manufacturer ALWAYS reserves the right to make changes to the product design. This is a completely natural process of product development.
And in this case, the density of the lid is not a marriage. And why are we always like at war? The eternal question, who is on top today?
And if you ask the question of a more rewarding and enjoyable relationship? Is the manufacturer in constant communication with the buyer to achieve common interests?

... Oksana replied that the plant does not allow Brand to access technology ...

This is incorrect information. We, receiving feedback from buyers, set our requirements to the factories and, in most cases, we achieve the changes we and our customers need.

... And about the glass ... Is the roughness sharp (in the sense, there is glass crumb), or is it an influx of glass during production? If it is sharp, then I would also be careful not to use such a glass, and if there is an influx, then there is nothing wrong with that, almost all glass jars have bulges and roughness on the rim, but we also use them in canning, incl.

An absolutely correct answer. Manna, thanks

I have to apologize for the ignorance of Brand employees in some issues

Awareness is a profitable business, especially for new employees

This is not our situation. The situation is, in fact, exactly the opposite.<...> Each time we reject up to 25% of glasses, since there are a lot of rejects. Only those glasses that pass all the established test requirements are put into the finished product.

Oh I confess, I will improve I won't be like this anymore

there were many complaints that the lids were too tight and that children could not open them.

Oh yeah, there is a vicious circle - trying to satisfy the desires of some, you inevitably face the dissatisfaction of others As they say, you cannot please everyone

[Vadim]

Good afternoon, Ladies and Gentlemen

I have to apologize for the ignorance of Brand employees on some issues and join the conversation.

On Monday 23.09, we will definitely raise the history of the issue and will definitely answer this question for sure. As far as I remember, after the first batch arrived, there were many complaints that the lids were very tight, that children could not open them. Whether these requirements were made to the manufacturing plant, I will not say for sure now.

Good day, Vadim!

Thank you for your assistance that you are taking part in the life of the forum, clarifying many questions.
I'm waiting very much for answers.

[Girls]

Girls, I just didn’t understand, but everyone didn’t have styrofoam in the box? Or did my husband not take him home?

manna good day! Girls and specialists of the Brand company tell me!
I bought the Brand 4001 Yogurt Maker, but yoghurts do not ferment (manna you have such detailed reports, could you tell me if your yoghurt maker's lid fits snugly against the vertical and horizontal side of the yogurt maker? That is, if you put the lid on a horizontal surface, it will the edges adhere to it, or there are gaps? This is very important, because my lid fits only on two sides, on the other two there are gaps. I think because of this not snug fit and nothing happens. The lid does not fog up, as from you, the heat goes out through the gaps and the yogurt does not ferment (
I tried with sourdoughs from several manufacturers, with different milk, increased the time, there is a thermometer to measure the temperature of milk, everything is useless! At the bottom, the cups heat up from contact with the heating surface, at the top they are almost cold.
Manna looked at your photos and saw that the lid of the yogurt maker fogs up quite intensely when cooking. I can barely. I pressed down on the lid of the yogurt maker and closed the cracks. And just after 2 hours the milk became fermented, the lid steamed up and the cups were warmed up along the entire height!
And what to do? Change the cover? Or are they all so uneven?
Judging by the reviews, the VIVO yogurt makers had the same problem, the milk did not ferment due to the not tight fit of the lid.
I bought a yogurt maker a week ago, the 14-day warranty has not ended yet.

[Yulia]

Yulia, specially took the yoghurt maker out of the box (I haven’t used it for almost six months - I now have completely different volumes of leaven) - the lid is tight, without gaps. Apparently, your yogurt maker has a defective lid. Since you live in Moscow, I think it will not be difficult for you to make an exchange with a seller.

[Yulia]

Yulia, specially took the yoghurt maker out of the box (I haven’t used it for almost six months - I now have completely different volumes of leaven) - the lid is tight, without gaps. Apparently, your yogurt maker has a defective lid. Since you live in Moscow, I think it will not be difficult for you to make an exchange with a seller.

Thank you so much!!!
But, unfortunately, I have a small child, and there is no way to go to exchange. I called the service center today, they promised to call back, but they never called :(

Thank you so much!!!
But, unfortunately, I have a small child, and there is no way to go to exchange. I called the service center today, they promised to call back, but they never called :(

Good day!

Call back or write to our service center, we will definitely help you!
Tel. (495) 662-59-97, you can write on the forum: videoBrand website. ru - Forum - Technical support.
Link: 🔗
It will be easier to resolve the issue if in your letter on the forum you put a photo of the caps and write in detail,
what exactly is the problem.

Good day!

Call back or write to our service center, we will definitely help you!
Tel. (495) 662-59-97, you can write on the forum: videoBrand website. ru - Forum - Technical support.
Link: 🔗
It will be easier to resolve the issue if in your letter on the forum you put a photo of the caps and write in detail,
what exactly is the problem.

Oksana, "Brand"

Oksana, thank you.
Denis from your company phoned me and promised to deliver a new yogurt maker
I will definitely write about the results of testing the new yogurt maker here in the forum

Good evening!
I also have a lid that does not tightly cover the yoghurt maker, with gaps .. I twist it in order to somehow reduce it, the yoghurt is fermented, but it’s still somehow not very pleasant, having a thing with a marriage

can I duplicate the message? (Brand yogurt maker) maybe they will answer faster here? girls, I need help !! I make yogurt, and not for the first time already, from Izbenka acidophilus. and now I don’t understand what happened to the last two games. a day or two after cooking, I open the lid, and there is something like white mold (what kind of fungus?) If you remove "this", then the next is odorless and edible yogurt. But earlier, in summer, for example, this was not observed. the manufacturer of acidophilus started chemistry or am I doing something wrong? Help!! I love yogurt ...

Good evening!
I also have a lid that does not tightly cover the yoghurt maker, with gaps .. I twist it in order to somehow reduce it, the yoghurt is fermented, but still somehow it’s not very pleasant to have a thing with a marriage ..

can I duplicate the message? (Brand yogurt maker) maybe they will answer faster here? girls, I need help !! I make yogurt, and not for the first time already, from Izbenka acidophilus. and now I don’t understand what happened to the last two games. a day or two after cooking, I open the lid, and there is something like white mold (what kind of fungus?) If you remove "this", then the next is odorless and edible yogurt. But earlier, in summer, for example, this was not observed. the manufacturer of acidophilus started chemistry or am I doing something wrong? Help!! I love yogurt ...

Girls, good afternoon!

Call back to our service center and we will definitely help you!
Tel. (495) 662-59-97 ext. 117. It will be easier to resolve the issue by specifying the details by phone.

Oksana, "Brand"

can I duplicate the message? (Brand yogurt maker) maybe they will answer faster here? girls, I need help !! I make yogurt, and not for the first time already, from Izbenka acidophilus. and now I don’t understand what happened to the last two games. a day or two after cooking, I open the lid, and there is something like white mold (what kind of fungus?) If you remove "this", then the next is odorless and edible yogurt. But earlier, in summer, for example, this was not observed. the manufacturer of acidophilus started chemistry or am I doing something wrong? Help!! I love yogurt ...

Make homemade fermented milk products with proven starter cultures. There will be no punctures if only milk can "fail".