Mini ovens Steba KB 41, KB 23

[Zvezda askony]

Zvezda askony, well, make an exchange.
This one you hand over and the other one you take is done through a return.

Added on Monday, 07 Nov 2016 9:23 PM

That's right, this copy is a marriage.

Thanks for the answer. Do the exchange through an online store?
Or through a service center?
Anyone can have a marriage.
The attitude towards Shteba is good. I'm happy with the grill. Works good. Assembled soundly
The stove, except for the incorrect location of the upper shade, is also in order.

Well, okay, even if not about mine, but I'll put it in anyway.
Lyudmila, I have Shteb's products, as they say, hucha tueva. Lot. There is also a jamb fact, but the point in this jamb is not at all the manufacturer, but most likely the manufacturer. And what?!
Where it was bought, there issues need to be resolved.
I’m generally in my oven now dry crackers. Why? Duc pizzepechek battalion, and the oven is too lazy to heat up.

Thanks for the answer. Do the exchange through an online store?
Or through a service center?

Where did you buy it?

Where did you buy it?

Technopoint online store. I can send a scanned check with a printed order form in the subject line or in a personal message, or by mail

[Zvezda askony]

Zvezda askony, Then to them. Call and make a return.
Did you cook in neon? Two weeks have not passed yet.

[Zvezda askony]

Zvezda askony, Then to them. Call and make a return.
Did you cook in neon? Two weeks have not passed yet.

I haven't cooked yet. I just took it out of the package and checked that it works.
And representatives of the company do not want to make a good gesture - and participate in the exchange. For I don't want money in return. And a stove with a crooked tenom - change to a stove with a normal tenom. And in techno point they are gone
I wrote a message to the maximum comfort. I will inform you about the answer in the topic. I hope that the official representatives are interested in the good name of the firm. If they help to exchange a poor-quality product for a quality one, it will certainly be a plus for the brand and for them as official representatives

Delirium of some sort .. with a cosmetic defect that does not affect anything. This, for example, you buy a car of not a cheap brand and the hood is suddenly not painted - so what, because it does not affect the technical characteristics, or, for example, you buy boots - one has a strap, and the other does not - so what, because the sole is in place, you can wear ...
Conclusion - either Shteba is not aware of it, or indeed we are from a third world country.

It was suggested that the oven be returned to the store.
This is the solution to the problem.

And buy in another place and the oven will be normal.

Maria, of course, is about returning. The answer from the dealership is outrageous in essence. Well, after all, in expensive things (any) there is a marriage, we are all human and we understand everything. Well, shamelessly shave off ...

The photo will definitely reach the German, if not already sent.

That's good, thanks for that.
But I would also convey the answer of the representative office clerk to the authorities.
After such a response, this person should be fired.

when the girl was only huddled on this oven

How is it? And as for me, the girl herself chose what to order.

I suffered, I suffered. I ordered Shtebu 41. There is still time to change my mind until tomorrow.

I read all the answers. Tomorrow I will contact the online store and try to clarify with them the possibility of replacement.
Today I studied what to take in return if not Shteba. There is a close Chinese-Turkish version. But the power is confusing. Representatives of Shteba also have stoves - the same as 41 Shteba - but from which it is 7 tons more expensive. Ideally, of course, if they would have exchanged for another oven without such a "cosmetic" defect.The location of the shade cannot be a cosmetic defect, since it directly affects the exhibition. I really hope that, nevertheless, representatives of Shteba, as a sign of goodwill and respect for such a serious resource that unites a huge number of housewives from all countries, will nevertheless exchange this stove - for a stove without flaws and put a beautiful end to this not very beautiful story.
Everyone has mistakes and shortcomings.
It's not a problem.
The problem is when they don't want to fix these mistakes

Exchanges and returns can only be done at a store purchase. I will ask the German office of Steba to comment on this position of the heating element in the stove.

Exchanges and returns can only be done at the store of purchase. I will ask the German office of Steba to comment on this position of the heating element in the stove.

I will contact the store now
I wrote a letter to the store for maximum comfort.
...
Good day.

I am still waiting for a solution to the issue.

Attached to this letter are photographs showing the location of the upper shadow.

The fact that one side of the shade is located lower will lead to uneven heating and

accordingly there will be problems with even baking ..

Please answer.

Do all Stoba 41 ovens come with a similar defect?

Now we are discussing this problem on a large culinary resource.

I really hope that the official representatives of Steba are not indifferent to the brand image

among housewives using this product or just making their choice.

I am still waiting for solutions to the problem.

The best option is to replace the oven with a defective shade arrangement -

on the oven with the correct location of both shades and naturally free of other defects.

There were problems with the fact that the ovens did not maintain the temperature declared in the technical specifications
Waiting for an answer.
At the moment, the brand's products were very good. Now it is thoughtful.
I hope the dealership will solve this problem.
I bought the stove for myself as a gift and is very upset by this situation

[Anna]

Anna, I really sympathize with you that it happened, but I want you to understand that you can only return the stove to the store where you bought it
More will not work.

Comfort cannot accept this stove from you, because TechnoPoint bought it from them.
You paid money to Technopoint.

[Anna]

I am still waiting for a solution to the issue.

AnnaWhat decision are you still waiting for? They wrote to you

Exchanges and returns can only be done at the store of purchase.

You understand that you did not buy a stove in Comfort, and they cannot exchange it for you for the reason that you did not pay them money.
Hand over the stove where you bought it and buy it at Comfort.

Now we are discussing this problem on a large culinary resource.

Nobody discussed this problem. They just gave you advice that you don't want to use.

[Anna]

AnnaWhat decision are you still waiting for? They wrote to you, you understand that you did not buy a stove in Comfort, and they cannot exchange it for you, for the reason that you did not pay them money.
Hand over the stove where you bought it and buy it at Comfort. Nobody discussed this problem. They just gave you advice that you don't want to use.

I am waiting for the correct solution to the problem. Replacement of a furnace with a technical defect - for a furnace without this defect.
The official representative - has not yet been able to give an answer as to whether this defect is accidental - only in the oven - which I got. Or this defect in all stoves of this model. If so, then it is very sad and these stoves are not suitable for use in principle.

Regarding the delivery of the stove to the store - now there is a discussion in the online store - through which I bought this stove.

The problem of choice is worth it.
One thing is still not clear - are there any STEBF 41 FURNACES WITHOUT MARRIAGE OR NOT?!?
If all ovens come with a marriage, then my humble opinion - which I do not impose on anyone - the hostesses have the right to know about it.
So that no one else is faced with this situation.
I bought the oven as a gift for myself - for my birthday.
Instead of a gift, I got a headache.
Accordingly, there are two solutions below.
The first and the best - I get a working stove in return - or on the stove that I have in stock - this defect is corrected.
And that's where I close this problem. I use the stove and rejoice
The second option - I take the stove to the store - I get money in return - and I report this problem on all culinary forums.
So that no one else is faced with this problem. Believe me, carrying a stove weighing more than 11 kg is not a pleasant experience.

I suppose that the second option is not the best - neither for me - nor for the representatives of Steba.
I would not want to be forced to write.

Replacement of a furnace with a technical defect - for a furnace without this defect.

Well, go to Technopoint and change it.
And the problem is solved.
Comfort cannot exchange it for you, purely physically.

The second option - I take the stove to the store - I get money in return - and I report this problem on all culinary forums.

Smacks of blackmail.
I can't write anything else, because there are no words.

[Go to TEchnopoint and change your oven. call the courier and he will take it from you and you do not need to carry anything]

The second option - I take the stove to the store - I get money in return - and I report this problem on all culinary forums.
So that no one else is faced with this problem. Believe me, carrying a stove weighing more than 11 kg is not a pleasant experience.

You are the first who encountered such a problem, no one else unsubscribed on the same problem.
Therefore, there is no need to escalate the situation.
You shouldn't do it.
You could have solved your problem a long time ago, but apparently you don't want to listen to people who really advise you on what to do.

Go to TEchnopoint and change your oven. call the courier and he will take it from you and you do not need to carry anything

Smacks of blackmail.
I can't write anything else, because there are no words.

Do you seriously think that having received a low-quality product for your money, you need to be silent - let someone else get the same trouble ??
According to the principle - why am I alone - let everyone feel bad. So. whether?
If the company replaces the product with a quality one, then, for sure, measures will be taken to ensure that this situation does not recur in the future.
And if not, then no one even bothers about it.

Do you seriously think that you have received a low-quality product for your money?

Go to TEchnopoint and change your oven. call the courier and he will take it from you and you do not need to carry anything

[Anna]

Anna, Do you read my posts?

[rasti]

You are the first who encountered such a problem, no one else unsubscribed on the same problem.
Therefore, there is no need to escalate the situation.
You shouldn't do it.
I know that you rasti warmed up, tell her thank you that she helped you so well
You could have solved your problem a long time ago, but apparently you don't want to listen to people who really advise you on what to do.

Go to TEchnopoint and change your oven. call the courier and he will take it from you and you do not need to carry anything

The situation is fueled by the reluctance of the official representation to resolve the situation.
Unfortunately, Technopoint does not take anything by courier.
And the fact that I am left without a gift and with a headache over the solution of the problem increases it.
I would be glad - if no one else encounters this.
I will repeat myself. I have a Steba grill - I am very happy with it. And so I chose the oven from the same company.
I never expected to face a technical break. And I didn’t expect even more - that the representatives didn’t want to solve this problem right away. Instead of a solution, they began to attack me. Accuse of blackmail, etc., etc.
Or should I be silent and rejoice that I bought a brand item with a marriage and adapt to this marriage?

Posted on Friday 11 Nov 2016 05:14 PM

Anna, Do you read my posts?

Of course I do. I hoped for your help. But not to your aggression towards me

[must pass it to Technopoint and that's it! You don't need to do anything else.]

Or should I be silent and rejoice that I bought a brand item with a marriage and adapt to this marriage?

You don't have to rejoice and be silent, you must pass it to Technopoint and that's it! You don't need to do anything else.

Comfort YOU can't change it, because you didn't buy it from them
This is the same if you bought in Mvideo and came to Mediamarkt to make a claim and for Mediamarkt to change the goods you bought in Mvideo.

I will not ask what words else to explain, you will forgive me, but how can I get through to you

Accuse of blackmail, etc., etc.

Which of the representatives of Shteba rushed at you? They offered to change the stove they bought in the store. This is a standard situation, those who buy from change.

[Anna]

I read, I read ...
Anna, but in general TechnoPoint is ready to return your money or exchange goods?
What do they themselves say?

Your aggression towards me

Alla, I am not writing at all in an aggressive tone, I really want to help you, but I have a feeling that you do not even read me and do not want to hear.

Everyone knows me on the forum that I am always ready to help, and I never run into any of them.
So, you shouldn't accuse me of aggression.

[Anna]

Alla, I am not writing at all in an aggressive tone, I really want to help you, but I have a feeling that you do not even read me and do not want to hear.

Everyone knows me on the forum that I am always ready to help, and I never run into any of them.
So, you shouldn't accuse me of aggression.

I'm sorry, but my name is ANNA.
Perhaps you didn't want it - but it turns out that way. Now I'm taking Shteba to Technopoint.
I will report on the results. The situation upset me very much. You can't even imagine how much. I choose all my techniques very carefully. I read a lot and look through information.
And this is the first time - when such a sad result. I am left without a gift and in complete uncertainty what to do next.
I will repeat myself. Shteba suits me in all respects. Except for technical defects with the location of the top shade

Posted on Friday, Nov 11, 2016 5:31 PM

I read, I read ...
Anna, but in general TechnoPoint is ready to return your money or exchange goods?
What do they themselves say?

They offered to bring it. And then - they will either exchange for the same without marriage, or offer an alternative. Or they will return the money.
From the alternative - what I liked - they do not have - alas.

Added on Friday, Nov 11, 2016 5:35 PM

Finally got a response from a technical representative. Exactly what I expected from them. He completely suits me !!!!!!!
Hurrah. Oh, I'm very glad. I'm taking this Shteba to a techno point.
And I'm waiting for Monday.
I am glad that everything will possibly be resolved well. This is good for me and for Shteba and for all the housewives. For at the moment, Shteby furnaces are the most optimal in terms of price-quality ratio

but my name is ANNA.

Anna, it seemed to me that Alla was writing

Now I'm taking Shteba to Technopoint.

They offered to bring it. And then - they will either exchange for the same without marriage, or offer an alternative. Or they will return the money.

So what was the problem? Nobody refused to change you, so you yourself wrote that they offered a replacement.
And what were we discussing for so long then, when I immediately wrote to you that you need to go to Technopoint and change there.

So I say that, unfortunately, you did not read my posts

Finally got a response from a technical representative. Exactly what I expected from them. He completely suits me !!!!!!!
Hurrah. Oh, I'm very glad. I'm taking this Shteba to a techno point.
And I'm waiting for Monday.
I am glad that everything will possibly be resolved well. This is good for me and for Shteba and for all the housewives. For at the moment, Shteby furnaces are the most optimal in terms of price-quality ratio

Well, we can amicably rejoice for you

[quite rightly]

moderator rubs

That's just for these two words you quite rightly deserve a year's ban. I repeat - just for two the words. And I'm not talking about everything else that you have written.

But I give you a chance to change your mind. Please read the Forum Rules carefully. If you have any complaints about the moderators - you can write only in Report an error, clarification or violation, but not on the forum. And compose a correct post with your feedback on your experience of owning the technique - no one will delete a post in which there is no personalization.

[quite rightly]

That's just for these two words you quite rightly deserve a year's ban. I repeat - just for two the words. And I'm not talking about everything else that you have written.

But I give you a chance to change your mind. Please read the Forum Rules carefully. If you have any complaints about the moderators - you can write only in Report an error, clarification or violation, but not on the forum. And make a correct post with your feedback on your experience of owning the technique - no one will delete a post in which there is no personalization.

If you think I deserve a year's ban, get banned. God help you. )

ban

I give in to your desire. Moreover, with this post you emphasized that the Forum Rules are an empty phrase for you.

Well, we can amicably rejoice for you

While everything is sad. From the good news, only that the Stoba 41 stove with an even and correct location of the upper shade exists.
A question for the hostesses who have Shteba 41 and have a thermometer for the oven.
Is your oven picking up the declared temperature of 230 degrees?

[Anna]

Anna, I know that the official representatives of the Shteb in Russia offered you to send and exchange your stove for a good one with an even shade.
Did you respond to this offer or ignore it?
I read this letter, and there they went to meet you in solving your problem.

So you agreed to replace the oven?

[Anna]

Anna, I know that the official representatives of the Shteb in Russia offered you to send and exchange your stove for a good one with an even shade.
Did you respond to this proposal or ignore it?
I read this letter, and there they went to meet you in solving your problem.

So you agreed to replace the oven?

The replacement was offered on the following terms. I rent the stove to Technopoint and buy it from the representatives of the Headquarters.
At the same time, no one can guarantee that the oven will maintain the declared temperature. And they cannot do such a test.
Technopoint fulfilled its obligations. I handed over the stove - and the money returned to the card.
Everything is very sad. I have no stove. I'm in deep thought. And so I wanted to believe in a fairy tale.
But alas - fairy tales rarely happen in life

[Anna]

Anna, You were offered to send the stove, which you yourself would have chosen, with even shadows.
And no one will check the temperature, but if you also want to measure the temperature, then buy yourself a Bork)))
Only Bork has no such volume.
Even Bork will not be able to guarantee you that the oven will keep the declared temperature, and their ovens cost 30 thousand))
I wish you good luck with your difficult choice of oven

[Anna]

Anna, You were offered to send the stove, which you yourself would have chosen, with even shadows.
And no one will check the temperature, but if you also want to measure the temperature, then buy yourself a Bork)))
Only Bork has no such volume.
Even Bork will not be able to guarantee you that the oven will keep the declared temperature, and their ovens cost 30 thousand))
I wish you good luck with your difficult choice of oven

Surprised. I assumed that if the temperature is declared, then checking it is not a problem. And the choice you are right is very difficult. And he is still ahead

Personally, I did not measure the temperature. But from experience with home full-sized Hans and Steba 41, I did not notice the difference.
Ten even
I frankly do not understand the author's claims. The marriage takes over the store. Moreover, as I understood, I accepted without problems
Why try to bend the world for yourself?

Personally, I did not measure the temperature. But from experience with home full-sized Hans and Steba 41, I did not notice the difference.
Ten even
I frankly don't understand the author's claims. The marriage takes over the store. Moreover, as I understood, I accepted without problems
Why try to bend the world for yourself?

I am glad that you are lucky with Shteba 41. Alas, no. I got a defective one.

but she was accepted back. The money will be returned.Why are you trying to arrange a quest for the producers?
This was the easiest and most logical way to get rid of the inadequate decoction.
Personally, I do not understand your impulses to buy in one place, return to another, demand everything else from the manufacturer. Fair

but she was accepted back. The money will be returned. Why are you trying to arrange a quest for the producers?
This was the easiest and most logical way to get rid of the inadequate decoction.
Personally, I don't understand your impulses to buy in one place, return to another, demand everything else from the manufacturer. Fair

My impulse was in the same online store to get a product without marriage for my money. But alas

I assumed that if the temperature was declared -

Are you sure that all the equipment that you have corresponds to the declared temperature ???

Surprised.

I am also surprised every day that forecasters are mistaken in the air temperature outside the window.

Are you sure that all the equipment that you have corresponds to the declared temperature ??

[/ quote

Sure !!!!] For checked

Please tell me, dear colleagues-owners of Steba KB 23 - can you clean the door between the windows? There are some traces, droplets, I really do not like them. Maybe you can somehow disassemble the door?

Girls, do you make cutlets in your Stebs? It seems to me that what is written in the instructions 7 + 7 min. - well, this is not enough. I really haven't done it for a long time, now I've put 10 minutes. + 10, when turned over - increased to 15 minutes. for the second side. I'm waiting.

Added Sunday 29 Jan 2017 00:56

Today I pushed them there in order to decide whether to take the airfryer lid for me instead of the defective one or money, I really liked the cutlets with this lid.

Girls who have 23 models, please write down what internal dimensions of the stove I can't decide which one to take 23 or 28

KB 23 ECO inside: 23 x 33 x 28 cm
KB 28 ECO inside: 24 x 36 x 33 cm
height x width x depth

[Stebovich]

Stebovich, thank you very much!

Added Wednesday, 08 Feb 2017 15:20

The difference is not big, then I will order 23 mods

Added on Wednesday 08 Feb 2017 04:13 PM

FSE, ordered! They will bring it tomorrow.
husband will kill