ment73
Video instruction:
Ol-ha
Hello! So I had an E3 error, the multicooker served faithfully for a year), how can I get a thermal sensor?
Sapphire
We need to take a picture of the receipt and the warranty card. Send to mail master @ Brand- write the address where to send the sensor.
Alexandr Br
Quote: Olga

Hello! So I had an E3 error, the multicooker served faithfully for a year), how can I get a thermal sensor?

Hello!

Were you helped to sort out the receipt of the sensor by the above mail?

Best regards,
Alexander
Ol-ha
Quote: Alexandr Br
Hello! Were you helped to sort out the receipt of the sensor by the above mail?

Hello, no, I haven't sent it yet. My warranty (1 year) has already ended, a receipt is needed, if it's under warranty? Will they ship if the warranty period is over?
Alexandr Br
Quote: Olga

Hello, no, I haven't sent it yet. My warranty (1 year) has already expired, I need a receipt if it is under warranty? Will they ship if the warranty period is over?

Olga, send me a personal message with your zip code with your address and full name.

Yours faithfully,
Alexander
Ol-ha
Alexandr Br, Posted in PM
Smile
Hello!
I am very pleased with my multicooker 37502 (the smell, which many complained about, was not initially), but apparently, everything is not good:
a crack appeared on the valve. Can you please tell me how you can get a new one?
I often cook steamed dishes and think that the plastic just could not stand it ...

Best regards, Ekaterina.
Alexandr Br
Quote: Smile

Hello!
I am very pleased with my multicooker 37502 (the smell, which many complained about, was not initially), but apparently, everything is not good:
a crack appeared on the valve. Please tell me how you can get a new one?
I often cook steamed dishes and think that the plastic just could not stand it ...

Best regards, Ekaterina.

Catherine, hello.
I answered your question with a personal message.

Yours faithfully,
Alexander
CryX
Alexandr Br,
Good day. Tell me, there was an error E3 in the multicooker 502. I looked at the instructions on how to change the temperature sensor. Tell me where to buy such a sensor?
Thank you
Manna
CryX, phone of the service center - (495) 662-59-97 d. 117
Alexandr Br
Quote: CryX

Alexandr Br,
Good day. Tell me, there was an error E3 in the multicooker 502. I looked at the instructions on how to change the temperature sensor. Tell me where to buy such a sensor?
Thank you

Hello!
Send me a personal message with your name and address with a zip code, so that we can send you a temperature sensor.

Yours faithfully,
Alexander
Polina1981
Alexandr BrHello, please tell me, the Brand 37502 multicooker does not work, it gives an error E0, what can it be and how to fix it?
Alexandr Br
Quote: Polina1981

Alexandr BrHello, tell me please, the Brand 37502 multicooker does not work, it gives an error E0, what can it be and how to fix it?

Polina, hello.
I answered you with a personal message.

Yours faithfully,
Alexander
Miss polly
Hello!
Error E3 appeared. Thanks to the Internet, I found out that the problem is in the temperature sensor. Where can you get it? And how much will that cost?
Alexandr Br
Quote: Miss Polly

Hello!
Error E3 appeared. Thanks to the Internet, I found out that the problem is in the temperature sensor. Where can you get it? And how much will that cost?

Hello.
Send me a personal message with your address with zip code and full name.
The sensor and sending it is free.

Yours faithfully,
Alexander
Evgeny vag
I also have e3 error problem how do I get this sensor and how much does it cost? address Kurgan oblast city mound index 640003 Nesterov Evgeny Vladimirovich. wife just cries without her
Evgeny vag
Alexandr Br, tell me how to get the top temperature sensor brand 502?
Sapphire
Take it to the store. I passed mine, and the company needs to recall all 502 models from the market.
Alexandr Br
Quote: Eugene vag

I also have e3 error problem how do I get this sensor and how much does it cost? address Kurgan oblast city mound index 640003 Nesterov Evgeny Vladimirovich. wife just cries without her
Eugene, hello!

Please send me your postal code with your address and full name by personal message.
The sensor will be shipped free of charge.

Yours faithfully,
Alexander
Yulka
Hello. I have a question for Brand employees. We bought our 37502 online from the company's website in the fall of 2012. In winter it broke down and we sent it to a service center, where my assistant was repaired and sent back to us (unfortunately, there is no Brand service in our year). after a while it broke down again - error E0, just like the first time. I tried to turn it on a couple more times, it squeaks heart-rendingly. do we still have the opportunity to repair it under warranty or not? Or maybe after the second breakdown we can talk about refunding money for it? I am very upset.
ksenia_br
Hello!

I answered you with a personal message
Golovanev
Alexandr Br, ksenia_br, Good evening!

Brand 37502 multicooker. Bought on November 2012. Error E3 appeared yesterday and does not disappear. How do I purchase an upper thermal sensor?
ksenia_br
Hello!

We will send you the thermal sensor by mail. In addition to your data, I will need your e-mail (write in ls, please) so that the manager will bill you, since the product warranty has expired. Also I will send a link to the video instruction for replacing the sensor
Rumata
Good day. the question is the same as that of the majority, Brand 37502, yesterday there was an e3 error. prompt solutions to the issue.
Evgeniya Brand
Good day!
Don't worry, we will definitely help you.
Your multicooker most likely has a temperature sensor out of order.
Bring it to our service center and we will replace it within 20 - 30 minutes.
If you are from another city and there is no service center, then send to us.
I sent the address and contact phone number with a personal message.
Nata521
Dear representatives of the company, I bought your company a thermopot and a multicooker 37502, the thermopot broke down a year later and the multicooker was covered after a year of warranty, the E3 error is constantly on.

Some kind of disappointment in your products
Is it just me who is so lucky or are there still disgruntled housewives?
Evgeniya Brand
Good morning
Don't worry, we will definitely help you
Bring to our service center and we will promptly repair !!!
I will write the address of the service center with a personal message.
Nata521
I already looked in St. Petersburg, only one address, so far to take it to Obukhov Defense, maybe somewhere else there was a repair?

It is understandable that you can repair it, but this is no longer a guarantee, and you will have to pay for it
Evgeniya Brand
There is only one service center in St. Petersburg, and in the near future there will be no more service center.
Nata521
: this: Eugene, they repaired my slow cooker, put porridge on the timer for the morning, just one glass of cereal, when I opened the lid in the morning, I was stunned, I have never had this. Is this a problem with the thermostat? Do you need to take it back to the service again? They took me 1200r in the service for repairs, and here I read the topic to everyone this sensor is sent for free!
Need help repairing your Brand multicooker / pressure cooker
Reason for editing: the photo was overloaded
GraNit
Hello dear forum users!
I see that I was not the only one who faced the problem of the E3 error on the multicooker 502. My situation is as follows: I bought THREE multicooker, one for my wife's friend, the second for my mother-in-law, and the third for myself. Two weeks later, the E3 error appeared at the wife's friend, a month later at the mother-in-law, but the other day it appeared with us. All three multicooker are still under warranty, but the service center is 400 km away. I can replace the sensor myself.With technology on you. The problem is only in the sensor itself, or rather in its absence
I really ask for help, three good multicooker may end up in a landfill.
Thank you in advance.
ksenia_br
Quote: Nata521

: this: Eugene, they repaired my slow cooker, put porridge on the timer for the morning, just one glass of cereal, when I opened the lid in the morning, I was stunned, I have never had this. Is this a problem with the thermostat? Do you need to take it back to the service again? They took me 1200r in the service for repairs, and here I read the topic to everyone this sensor is sent for free!
Need help repairing your Brand multicooker / pressure cooker
Reason for editing: the photo was overloaded

Good evening.
Perhaps the problem is that you have poured a lot of liquid. I advise you to contact the master of our service center. I will send his contact details by personal message. Send to his email the photo that was uploaded here and briefly describe the problem. Then you can contact the master by phone. Remote consultation should clarify the situation a little.
Free sensors are shipped under warranty.
ksenia_br
Quote: GraNit

Hello dear forum users!
I see that I was not the only one who faced the problem of the E3 error on the multicooker 502. My situation is as follows: I bought THREE multicooker, one for my wife's friend, the second for my mother-in-law, and the third for myself. Two weeks later, the E3 error appeared at the wife's friend, a month later at the mother-in-law, but the other day it appeared with us. All three multicooker are still under warranty, but the service center is 400 km away. I can replace the sensor myself. With technology on you. The problem is only in the sensor itself, or rather in its absence
I really ask for help, three good multicooker may end up in a landfill.
Thank you in advance.

Hello.
Please tell me, did you receive a response to your request to send the sensor from a representative of our company (Alexandr Br)?
GraNit
Hello Ksenia!
Yes, I received a personal reply from Alexander. Thank you for efficiency.
Nikulina Natalia
Hello!
My multicooker 502 is broken, it gives an E3 error. I bought the multicooker through the official website of Brand 1.5 years ago. The warranty period is not over yet, but the service center is very far away. I asked this question on the company's website, but did not receive an answer.
Tell me what to do?
gala10
And my 37502 now gives an E3 error on ALL programs, even on languor !!! She is 1 year 8 months old. And now what i can do? To the landfill?
ksenia_br
Quote: Nikulina Natalia

Hello!
My multicooker 502 is broken, it gives an E3 error. I bought the multicooker through the official website of Brand 1.5 years ago. The warranty period is not over yet, but the service center is very far away. I asked this question on the company's website, but did not receive an answer.
Tell me what to do?

Hello.
Please send me your name, index, address and scan / photo of the warranty card by e-mail. We will send you the sensor by Russian post and I will send you by personal message a link to the video instructions for replacing the sensor. You can replace the sensor at home
ksenia_br
Quote: gala10

And my 37502 now gives an E3 error on ALL programs, even on languor !!! She is 1 year 8 months old. And now what i can do? To the landfill?

Good day!
Don't go to the landfill! We can also send you a sensor and a video instruction on how to replace it! I will write the cost of the sensor to you in HP. Or you can contact the nearest service center, where the master will repair your multicooker
gala10
ksenia_br, Thank you! Please write to me in PM.
GraNit
Dear Brand representatives.
Something since September 3, no more shifts have occurred. Alexander promised to inform about the possibility of sending sensors and that was all. Do you have any problems? Or is something required of me? Please let me know.
Alexandr Br
Quote: GraNit

Dear Brand representatives.
Something since September 3, no more shifts have occurred. Alexander promised to inform about the possibility of sending sensors and that was all. Do you have any problems? Or is something required of me? Please let me know.

Yuri, hello.
I sent you a personal letter at the beginning of this week, I have duplicated it again now.
Please check your personal messages and inform me by return letter that you have received a letter.

Yours faithfully,
Alexander
GraNit
about! Thank you, Alexander!
Received a message from you. However, there was no previous message.
Can you find out the invoice number? I want to track the arrival of the sensors.
P.S. There is no way to write to you in PM, because your mailbox is full.
ksenia_br
Good day.
I can send you the mailing number for tracking the parcel on Monday-Tuesday.
Nata521
Quote: ksenia_br

Good evening.
Perhaps the problem is that you have poured a lot of liquid. I advise you to contact the master of our service center. By personal message, I will send his contact details ...
I wrote, advised me to change the temperature sensor, the service said that they had changed it, but the problem did not go away. In the mode, the porridge boils strongly for about ten minutes, then only goes into the 80C mode. Either your master does not know what the problem is, or the service is deceiving ...
Sheer disappointment in your company ...
How long can you go there, to the other end of the city. I have a baby and mv is my salvation, because there is no time for cooking, and the morning begins with washing the lid of mv, you cannot tear off the boiled milk from aluminum ...

It's easier to buy another mv, they ripped off 1200re in the service, almost half the cost of mv, and the result is 0.
It's a shame ... We released a defective batch and now so many people are suffering, you have to make repairs for free ..

How much is this sensor of yours? Maybe it's easier to change it yourself.
Nikulina Natalia
ksenia_br, Please specify the e-mail address to which you need to send a scan of the warranty card
malenaspeci
Help! cat (!!!) rolled the Brand 6051 multicooker off the table onto the floor. The lid is cracked, there is a dent on the side, it turns on. Can I buy a new cover ??
ksenia_br
Quote: Nata521

I wrote, advised me to change the temperature sensor, the service said that they had changed it, but the problem did not go away. In the mode, the porridge boils strongly for about ten minutes, then only goes into the 80C mode. Either your master does not know what the problem is, or the service is deceiving ...
Sheer disappointment in your company ...
How long can you go there, to the other end of the city. I have a baby and mv is my salvation, because there is no time for cooking, and the morning begins with washing the lid of mv, you cannot tear off the boiled milk from aluminum ...

It's easier to buy another mv, they ripped off 1200re in the service, almost half the cost of mv, and the result is 0.
It's a shame ... We released a defective batch and now so many people are suffering, you have to make repairs for free ..

How much is this sensor of yours? Maybe it's easier to change it yourself.
Hello!

Quote: Nata521

I wrote, advised me to change the temperature sensor, the service said that they had changed it, but the problem did not go away. In the mode, the porridge boils strongly for about ten minutes, then only goes into the 80C mode. Either your master does not know what the problem is, or the service is deceiving ...
In fact, you need to contact the SC where the repair was made. If the sensor was replaced, but the problem persists, then you need to replace the sensor again, but I don't think you should pay for it again, since the problem remains. Our master could only advise you, explain how best to proceed and offer a possible solution to the problem. It is difficult to say anything without diagnostics, focusing only on your words.

Quote: Nata521

We released a defective batch and now so many people are suffering, you have to make repairs for free ..
A defective batch was not announced, it is unlikely that you came across a defective copy. We do not deny the appearance of errors during the operation of the device, they are also written about in the instructions for the device. Free repair, respectively, is carried out under warranty

Quote: Nata521

How much is this sensor of yours?
I will write you the cost of the sensor by personal message. It is possible to replace it yourself at home - if necessary, I will send you a video instruction on replacing the sensor
ksenia_br
Quote: Nikulina Natalia

ksenia_br, Please specify the e-mail address to which you need to send a scan of the warranty card

Good evening!

I sent you my email with a personal message
Alevtina1308
Good day! Help, please, who knows where you can buy spare parts for our multicooker, otherwise my granddaughter stayed with me and as a result I cannot find a container for collecting moisture and a weighting agent

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Amendment not to a multicooker, but a pressure cooker

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