ksenia_br
Good day.
We can send the sensor to you by Russian post and you can replace it yourself using the video instruction. To send the sensor, I need your full name, zip code, address and email address.
ardgi
Hello, I have the same problem as everyone else, e3, the phone numbers of service centers in the city of Novosibirsk are not valid, the brand is no longer listed on the site for a toll-free number, calling Moscow is a dubious pleasure. how do i repair my multicooker? I do not remember exactly whether the warranty has ended or not, I will look for a coupon. sent an email to master @ Brand- with a question.
ksenia_br
Hello.
The telephone of the service center in Novosibirsk is working, I just called, the beeps were ringing. They didn’t pick up the phone, probably because it’s lunch break.
The toll-free Brand number is still in its place on the official website of the company in the section ABOUT COMPANY - CONTACTS (the very first phone number) and on the main page in the upper left corner.
If an E3 error occurs, the upper temperature sensor must be replaced. To do this, you can send me your name, zip code, address, if the warranty has expired, you will also need an email address. If the warranty has not expired, then scan / photo of the warranty card and check. We will send the sensor by Russian post and you can replace it yourself with the help of the video instruction (I will send the link with a personal message if necessary).
ardgi
Well, yes, only they have a non-stop lunch, so.
after moving I can not find a warranty card, how much will the sensor cost with delivery to Novosibirsk? Regarding the manufacturer's free phone, I already saw that for some reason this site came out as official, I thought the interface was changed.
🔗
using the serial number and the check, can the warranty be restored or is this not practiced?
ksenia_br
The price of the sensor is 250 rubles. and mailing about 200 rubles. The official site is called videoBrand. ru (EN). If the warranty card is lost, then the date of sale is checked by the serial number and the receipt and, accordingly, the warranty period has expired or not.
lobann77
Good evening ! I would like to clarify whether the sensor was sent to me or not
lobann77
Good evening !!! Received the sensor, put everything working. Thank you .
iren7
I have Brend 6051, I have been using it for a month - I set the porridge to cook, I dropped the pressure manually, the lid does not open what to do ???
Manna
Did the float fall? If not, you can carefully lower it with a knitting needle - it could get stuck.
iren7
and where is this float located?
Manna
The hole in the first and second photos. Highlighted in a square - on the third (inside view)
Quote: Gasha
Need help repairing Brand multicooker / pressure cookerNeed help repairing Brand multicooker / pressure cooker Need help repairing Brand multicooker / pressure cooker
iren7
Thank you very much, everything worked out, the lid opened!
MariyaS
The sensor was installed. Works.

Or maybe there are recommendations? Remove the top valve as prepared so that steam does not accumulate, or wipe it there? To make the sensor work longer.
Alen @
Good day! I have the same problem again. In November, we received a sensor from you, changed it, everything worked. But three days ago, the multicooker gave an E3 error. Apparently it's easier to buy a new cartoon then than to make repairs every six months.
ksenia_br
Alen @, Hello!
We will solve your problem with the sensor
Please send me your name, postcode and address by personal message
Jenevieva
Hello
I have the same problem - error E3 - the steam adjustment mechanism is clean .. but the error remains (model MP5002PSD, purchased in December 2014 through the Biglion website)
Manna
ZhenyaHave a problem with your Brand multicooker or Oursson pressure cooker? In this thread, we solve Brand repair issues. We discuss technical issues on Oursson HERE
EvaEna
Hello, I had such a nuisance - the puppy got to the Brand 6050 pressure cooker and ate the O-ring and rubber band in the center of the plate, and also gnawed the wire. What should I do? Help!
ksenia_br
Good day!
We can send you everything you need by Russian post. To do this, I will need your full name, zip code, address and email address so that managers can bill you for payment.
knn
Alexandr Br, good afternoon, can you send me the upper temperature sensor for the Brand 502 multicooker
ksenia_br
knn, Hello.
We can send you the top temperature sensor for the Brand 502 multicooker by Russian post. To do this, send me your name, zip code, address and e-mail address.
Tell me the multicooker is under warranty? If so, send me another scan / photo of the warranty card and receipt.
knn
the multicooker is not under warranty, address: Rumyantsev Alexey Gennadievich 403889 Kamyshin Volgograd region, Sedova str., 82 (please 2 pieces)
ksenia_br
knn, please write your e-mail address to me with a personal message.
knn
Mari16
Good day! ksenia_br, I have a model 37501, I have been using it for the third year. About a week ago, a pungent chemical smell appeared during cooking (insulation and similar to solder). Previously, no extraneous odors were observed. Tell me what this can be connected with?
ksenia_br
Mari16, good evening.
You need to take the device for diagnostics to the nearest service center, the wizards will identify the cause of the problem
Mari16
Thank you, I will.
MariS
ksenia_br, good day! I left, as you advised, my question and application on the site, but 10 days have passed since then, and I have not received an answer. I was trying to find out if it is possible to replace the lid of the Brand 6050 pressure cooker (the valve has completely come off) or is it cheaper to buy a new one and are there any discounts now?
Thank you in advance.
ksenia_br
MariS, good day!
Tell me, did you write through the "ASK A QUESTION" form? What did you choose in "To Send To"? Or did you immediately email the master?
We will figure it out and give an answer shortly
MariS
ksenia_br, I wrote directly to the site. I would be very grateful to you if I get an answer soon.
It may no longer be repairable ...
ksenia_br
MariSwhat do you mean when you say posted on the site? in an online consultant? I need to understand where to look for your message
Olga Alexandrovna
ksenia_br, Good evening! Could you please help me to solve the problem. I have a brand 6051 pressure cooker, when hot water is added (for a quick set of pressure) the control panel fogged up. Most likely water got there. This is my inattention, for which I very much scold myself. The pressure cooker continues to work. Can I do something? Thank you in advance. Olga
ksenia_br
Hello.
This problem can be resolved by contacting your nearest Brand Service Center. You can see the list of all addresses of the SC on the official website of the videoBrand company. ru in the section SUPPORT - SERVICE AND MAINTENANCE
AL197
Hello, the multicooker broke down quite unexpectedly. I fried and steamed, the dish was already cooked and I decided to turn it off early so as not to burn, and now ... after pressing "stop", the E3 error was displayed on the electronic board and all the lights, well, that is, the functions blinked. I read on the Internet about this error, they write that water got under the case, but already for 3 months it has been "dried", but still does not work. We do not have a service center, is it possible to fix my "assistant" yourself? Thankful in advance for your advice!
ksenia_br
AL197, good evening!
Don't worry, you can fix this problem yourself, at home.
Send me a personal message with your full name, index, address, scan / photo of the warranty card and check, we will send you a new sensor by Russian post. I will send you a video instruction on replacing the sensor with a personal message
Aleks
Good morning. The pressure relief valve tore off while cooking porridge It was not a very pleasant wake-up call. Where can I find a replacement valve? Please give me the coordinates
ksenia_br
Aleks, good day!
You can contact the master of our service center and we will send you the necessary part by Russian post. Send your full name, index, address to the master's e-mail (I will send it to you in HP) and a short description of the problem, be sure to indicate the model of the device.
VoV_I_K
good day. Multicooker - steamer 6051. The timer button has stopped working. I think it can be quite simple to clean, because a couple of times the panel was poured during cooking. Tell me how to remove the panel more correctly and get to the buttons?
ksenia_br
Good day.
Before disassembling the panel yourself, I advise you to consult with our master (I will write his contacts in a personal message) to make sure that the problem is in the clogging of the contacts.
Iriska
Hello.
In the 6050 pressure cooker, contacts on the body and on the cord burned out (water got in). Is it possible to repair it or already say goodbye to your favorite saucepan forever? Is there a SC in Tambov?
ksenia_br
Good evening!
We can replace the cord for you, and about the contacts on the case, you need to check with the master of the service center. Unfortunately, there is no SC in Tambov. You can contact the master of our service center and consult remotely (I will send the master's contacts to your HP).
You can see the list of all authorized Brand service centers on the official website in the SUPPORT - SERVICE AND MAINTENANCE section
ElenaSh
Good day. I wrote to you in a personal, but there is still no answer. Multicooker 502, gives an error E3. Is it possible to send a sensor and a video instruction for its replacement by mail?
ksenia_br
Good day.
I received your message on Saturday at 05:42 am. They did not receive a quick answer because Saturday and Sunday are my days off.
Send your data (full name, index, address) to the mail of the master of our service center. I will send you a link to the video instruction and the master's mail address by personal message.
stellas
Oleg_PHello Oleg! My steam valve fell off from 6050 today. It seems you had the same thing. Please tell me how you dealt with this.

ksenia_br
stellas, Hello.
With a personal message, I sent you an e-mail of the master of our service center. Write to the master by mail and he will help you solve your problem.
stellas
Thank you
lobann77
Good day! I again had a problem with the Brand 502 multicooker. In March we received a sensor from you, changed it, everything worked. But the milk porridge began to run away, the recipes were changed, and milk - nothing helps. Now I took the time to deal with this issue. Help solve this problem /
ksenia_br
Hello.
Try a few tips when cooking porridge:

• Do not use fatty milk when preparing milk porridge. The optimal milk fat content is 2.5 percent. If you only have fat milk in stock, then it is recommended to dilute it with water twice or use the ratio - 3 parts milk to 1 part water.
• Thoroughly coat the edges of the multicooker bowl with a lump of butter. Additionally, put a piece of butter on the cereal with milk.
• Thoroughly rinse the cereal until clear water. You can also pour boiling water over the cereal.
You can also try to set the settings of the Porridge mode in the Manual mode.
lobann77
We have tried all of the above methods more than once. Nothing helps! The multicooker hovers strongly until porridge begins to escape through the valve. I will say that earlier (with the old thermal sensor) there was no such problem, while the walls were not smeared with oil))). We always wash the groats, use the milk 2.5% fat in half with water (there is nowhere to go thinner))).
PS. Let me remind you that last time we received from you two temperature sensors at the same time - one for myself under warranty, the second for money - for friends. After replacing the sensor, the porridge did not start to run away. We were less "lucky". In my opinion, it's all about the temperature sensor, hence our problem. Help me please!!! SOS! SOS! SOS! The cups are tasty, I want them not to run away, as before,
ksenia_br
try to cook porridge in manual mode, if it runs away on it, you will have to contact the service center

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