Frivoli
ksenia_brHello, I have had a smokehouse for about two months now. And everything was fine while I was smoking, and a week ago I bought a bowl without a pin, cooked offal, today I tried smoking again, so it does not turn on either in cold or hot mode. What to do now? What could have happened?
AlexVM
Good day! We have an E3 error on the display of the BRAND 37502 multicooker on all programs. I understand you need to change the sensor? And the sensor costs 250 rubles? is it possible to get help from you? How to do it?
ksenia_br
Quote: Frivoli

ksenia_brHello, I have had a smokehouse for about two months now. And everything was fine while I was smoking, and a week ago I bought a bowl without a pin, cooked offal, today I tried smoking again, so it does not turn on either in cold or hot mode. What to do now? What could have happened?
Good day.
You need to contact your nearest Brand Service Center. Or contact the master of our SC beforehand by calling the free phone (8-800-333-12-52), perhaps he will tell you if this problem can be fixed at home.
You can find the addresses and phone numbers of all authorized service centers on the official website in the SUPPORT - SERVICE AND MAINTENANCE section
ksenia_br
Quote: AlexVM

Good day! We have an E3 error on the display of the BRAND 37502 multicooker on all programs. I understand you need to change the sensor? And the sensor costs 250 rubles? is it possible to get help from you? How to do it? Sincerely, Alex VM

Good day.
If 5 years have not passed since the date of purchase, then the sensor is free for you. Send your full name, index, address, scan / photo of the warranty card and check to the e-mail of the master (master @ Brand-) of our SC. We will send the sensor to you by Russian post within a week after receiving the necessary data
AlexVM
good day! I'm afraid we won't find the checks - we have six children and were doing repairs in the summer. It is not realistic to find checks in such a situation. Can I buy?
ksenia_br
the warranty card is not lost? it must also have the date of purchase
AlexVM
will seek! My wife was given a birthday a year ago in October. Late tonight we'll look
AlexVM
not found! there is only a recipe book, an instruction manual, and the multicooker itself. So you can buy a sensor?
ksenia_br
You can buy a sensor. The cost of the sensor is 250 rubles.
AlexVM
excellent - sent a letter - request!
I am beautifull
Hello. I have questions about Brand 6051.
1) I disassembled the roof to wash it and found a broken silicone seal on the steam release valve. How and what to replace? Without a sealant, only yogurt and can you fry in it?
2) I forgot in what order to assemble the valve back ((Help please! Thanks.
ksenia_br
Hello.
Could you send a photo of the silicone seal to the e-mail of the master of our SC master @ Brand-? The master claims that it is unlikely that the seal could burst.
Assemble the valve in the same order as the pictures are numbered:

1 Need help repairing your Brand multicooker / pressure cooker
2 Need help repairing your Brand multicooker / pressure cooker
3 Need help repairing your Brand multicooker / pressure cooker
4 Need help repairing your Brand multicooker / pressure cooker
5 Need help repairing your Brand multicooker / pressure cooker
I am beautifull
Well thank you. I will definitely send a photo, only a little later. Thanks again.
I am beautifull
Quote: ksenia_br

Hello.
Could you send a photo of the silicone seal to the e-mail of the master of our SC master @ Brand-? The master claims that it is unlikely that the seal could burst.
Assemble the valve in the same order as the pictures are numbered:

1 Need help repairing your Brand multicooker / pressure cooker
2 Need help repairing your Brand multicooker / pressure cooker
3 Need help repairing your Brand multicooker / pressure cooker
4 Need help repairing your Brand multicooker / pressure cooker
5 Need help repairing your Brand multicooker / pressure cooker
I laid out all the parts removed from the valve from left to right: Need help repairing your Brand multicooker / pressure cooker
Only half of the silicone gasket remained ((
ksenia_br
I am beautifull, Have you sent a photo to the master by mail?
I am beautifull
I sent it now.
madames
Hello everyone! I have a Brand 6051 pressure cooker. Everything works except one. The lid does not open after cooking, until you yourself pierce it with a toothpick into a big hole. This work was overwritten and I took Brand out of sight. And how are you, can anyone deal with such a problem himself?
I am beautifull
Nothing like this has ever happened. I have owned this pressure cooker for almost a year. Flush the valve.
madames
Not so simple. The valve and everything was washed many times and nothing ever escaped. And it started a long time ago, almost immediately, at first it opened every other time, and then everything. The pressure cooker is clean and shiny but doesn't work for some reason. Shteba works instead - simple and reliable. But she has a very heavy cover, bulky, for men's hands and asks for a separate place. She ought to buy a pressure cooker with a hinged lid to replace it, if any.
lobann77
Quote: ksenia_br

try to cook porridge in manual mode, if it runs away on it, you will have to contact the service center

Good day ! No sooner had you taken advantage of your advice than the E3 error lit up. What to do ?
AlexVM
There was the same garbage - an E3 error was burning. found out on the forum, here that it is necessary to change the sensor. If there was a check and a warranty card with a mark on the purchase, they would receive it for free, and so - it would cost 392 rubles to send the sensor. It's easy to change - along with the sensor, a link is given to the video instruction. The upper temperature sensor is called the one you need to change. The sensor itself costs 250 rubles, the rest is shipping.
good luck. here is their address <m2 @ Brand- - write they will invoice - pay, receive. I was satisfied. If it hadn't broken down, it would have been very good.
Song
Quote: ksenia_br

You can contact the master of our service center and we will send you the necessary part by Russian post. Send your full name, index, address to the master's e-mail (I will send it to you in HP) and a short description of the problem, be sure to indicate the model of the device.
Pelener
Hello. Please help the multicooker 6050 I have been using it for two years, I write an error E 4. Help if possible.
ksenia_br
Good day.
You need to contact the service center master. For a remote consultation, contact the wizard using the contact information that I sent you by personal message.
Pelener
Thanks for the help.
kuzya
Hello.
The multicooker Brand 502 has broken down. Error code E3.
I live in Ufa. Is there a service center in our city? If not, how can the problem be solved?
ksenia_br
Hello.
The problem can be solved by installing a new upper temperature sensor. We send sensors by Russian post. To do this, send your data (full name, index, address, scan / photo of the warranty card) to the email of the master of our service center, describe the problem in the letter. I will send the master's mail to you with a personal message.
Olyama
Good day! On my Brand 37502 multicooker, when plugged in, E3 lights up. Service center phone numbers are invalid. The multicooker was purchased in the summer of 2014. The store has a year warranty. In the workshop where I went, they said that the temperature sensor was out of order, and they did not have one for replacement. Can I buy a sensor with your help? The upper valve has also collapsed, now it falls out when the lid is opened. Is it possible to replace it too?
ksenia_br
Good day.
We can send you the sensor by Russian post and you will change it yourself at home, the procedure is not complicated, our SC master will tell you what to do if there are any difficulties during replacement.
Send an application to the e-mail of the service center master, in the letter describe the problem that has arisen and indicate your data (full name, index, address, scan / photo of the warranty card), also ask to send the valve together with the sensor, in one package.
Marta Gromova
Hello! Today I received a Brand 6051 pressure cooker through an online store from Moscow in Minsk. One segment in the digital display is off. So what can you do?

Need help repairing your Brand multicooker / pressure cooker
ksenia_br
Good day!
There is an authorized Brand service center in Minsk, contact the masters, they will eliminate the defect.I will send you the address and phone number of the SC.
First, you can contact the master of our SC, if it is possible to do it yourself, then the master will remotely tell you how you can eliminate this misunderstanding
Marta Gromova
Quote: ksenia_br

Good day!
There is an authorized Brand service center in Minsk, contact the masters, they will eliminate the defect. I will send you the address and phone number of the SC.
First, you can contact the master of our SC, if it is possible to do it yourself, then the master will remotely tell you how you can eliminate this misunderstanding

Hello!

A visit to the Minsk service center "Digit-EL", to which you sent me - a negative result.

"We repair under warranty only those purchased in Belarus. The sellers pay us for warranty repairs."

How so? To send it to Russia for repair is not an option at all, the delivery turned out to be golden.
ksenia_br
Good day.
Have you contacted the master of our service center? I sent you contacts in a personal message
Marta Gromova
Quote: ksenia_br

Have you contacted the master of our service center? I sent you contacts in a personal message

Doesn't answer. And in Belarus, it turns out, the guarantee does not work for me?
ksenia_br
Marta Gromova, good day.
Please send me your contact details (phone number and email) by personal message. The master will contact you as soon as possible.
The guarantee must be valid in any authorized SC, why such rules are established at the SC in Minsk, unfortunately, I do not know ... our master will be able to answer this question.
Ashley
Good afternoon, I have been using the Brand 502 multicooker for 3 years, I started to give an E3 error, like many in this thread - the thermal sensor is clearly out of order. I live in the Republic of Belarus, 210004, Vitebsk, st. M. Gorky, 30, apt. 67. I undertake to make the replacement myself, video instructions are not needed (I have already looked through everything that is needed on the Internet). What do I need to provide to ship a new sensor? Thank you in advance.
ksenia_br
Ashley, Hello!
The service center master answered you on the forum of. site
Ashley
Thank you, I beg your pardon for duplicating messages.
Sens
ksenia_br, and are there any instructions for disassembling and collecting mv 37501?
and then the inside must be washed.
Ksyushk @ -Plushk @
Quote: Sens

ksenia_br, but are there any instructions for disassembling and collecting mv 37501?
and then the inside must be washed.

I subscribe to the question. If there is such an instruction, you can publish it publicly. And then I have recently escaped compote, it would be necessary to disassemble and wash the body and the lid.
ksenia_br
Quote: Ksyushk @ -Plushk @
If there is such an instruction, you can publish it publicly.
The design of the multicooker is complex and the master strongly does not recommend disassembling / assembling your multicooker yourself, even if it will be done by video.
This kind of action should only be carried out by a master.

IamLara
Quote: Sens

ksenia_br, but are there any instructions for disassembling and collecting mv 37501?
and then the inside must be washed.
and I don't mind knowing how to shake the millet out of there: lol: Mom has this cartoon, she threw cereals into her without a bowl, shook something out, but a lot remained
prubul
Though ksenia_br 100% right, here is the video for information. By the way it was only a cover

🔗


but this is not the model, the guy was cleaning the jam. how many wires !!!As the saying goes, "Are you weak ??"
Marta Gromova
Quote: ksenia_br
Please send me your contact details (phone number and email) by personal message. The master will contact you as soon as possible.
The guarantee must be valid in any authorized SC, why such rules are established at the SC in Minsk, unfortunately, I do not know ... our master will be able to answer this question.

Something nobody answered me. Although it's already been three weeks
ksenia_br
Marta Gromova, good day.
We apologize for our master's inattention. He will contact you today.
Viktoriya0904
ksenia_br, Hello!
Can I order a temperature sensor for the Brand multicooker from you? error E3.
ksenia_br
Viktoriya0904, good day.
Yes of course.You can order the upper temperature sensor from us, for this you need to send your personal data (full name, index, address, scan / photo of the warranty card) to the e-mail of the master of our service center. The sensor will be sent by Russian post.
I will send you the master's mail with a personal message.
Natalikin
Good day! Elena, is it possible to somehow find the sensor in the top cover (error E3) of the Brand 502 multicooker in Minsk (Belarus). There is no service center, we have been waiting for 4 months (((. Thank you. Natalia.
ksenia_br
Natalikin, good day.
On this issue, you can contact the master of our service center. Send him by e-mail (I will send him a personal message) your data (full name, index, address, scan / photo of the warranty card), briefly describe the problem in the letter.
tatiana2209
Can I order a temperature sensor for the Brand multicooker from you? error E3.

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