Multicooker Panasonic SR-TMZ550 and SR-TMZ540

I watched the SR-TMS520 appeared. A bit cheaper, different design, similar in functionality.

Is she new? And its power is not at all the same as that of this one.
I really like it, most likely the second batch of these multicooker is all defective. Who has a 08 month release, then rarely a marriage comes across.

Watched SR-TMS520 appeared

Yes, they were long ago. Of the new products, only 530/540/550. All others are previous models. By the way, it was on the 520 that I read reviews that it was not a particularly successful model ...

it's a pity that so many marriages come across

How many? The lot is not 100 or 200 pieces. Yes, even a dozen, at least two, but at least 100 defective pieces are a drop in the general sea of ​​copies of the batch. It's just that now this topic has become especially exaggerated. And also ... I don't want to offend anyone, but I am confused by the fact that people specially register on the forums to say that they are married. I note right away that I am not a fan of Panasonic at all, but everyone has a marriage.

Julia, what did you say about the marriage? Eliminated in the new party?

They cannot answer this question! But they really hope that there will be no marriage in the new batch.

[Manna]

Manna, for example, I was very confused by this fact, I love Panasonic for a long time, their baby is one of the very first with me and, say, choosing from multicooker, she gave preference to him. Even a marriage of 20-50 pieces. very confusing. It is clear that everyone has a marriage and models are not always successful, but ... ...
I do not regret that I bought it, I like it, especially the presence of touch programs, I don’t bother to calculate the time. I use the same other functions, but much less. Yes, and my men do not need to explain too much, it is easier for them to pour water and press the button, the result is always excellent.

And also ... I do not want to offend anyone, but I am confused by the fact that people specially register on the forums to say that they are married.

Thanks to such users, and to those users who were not too lazy to post the video on YouTube, the situation was publicized and the services, together with the manufacturer, began to recognize the fogging and deformation of the lid as MARRIAGE.
I can say using myself as an example - when handing over the multicooker to the service, when drawing up a claim, the receiver categorically did not want to see a temperature defect in the melted plastmass, so she wrote down that there was a damage / dent. That is, initially everything was led to the fact that it was my fault ... Then the master for three weeks was sure that it was a metal lid, not plastic. And all this time I thought it was a mechanical defect in the aluminum lid.
I barely managed to get in touch with the master directly, threw all the links to all forums and discussions, on YouTube, etc. on soap. Only then did he consider and with surprise stated that it was not aluminum and began testing it for fogging. And then, from the first time the steam did not go from the side, they took her out into the cold, still nothing ... Until on the second or third day of the check she herself got fogged in the room the first time in full ...
If there was no information on the network about marriage, I and everyone else would have been kicked off without thinking ...

In general, for the multicooker, in fairness, I can say that it is magnificent in terms of the totality of its qualities and characteristics.
If not for the marriage, I would have used it with pleasure, but alas ...
What a shame, it is dangerous to take the same instead, but there is no 1: 1 alternative.

P.S. I deeply respect the brand itself, almost everything from Panasonic at home, except for TV ... I hope that the manufacturer will promptly release an updated version of the top multicooker

[Sergei]

Sergei, I repeat once again that I did not want to offend anyone. It's just that very often you have to come across advertising and anti-advertising messages on the net, written by "managers". So you start to doubt. Especially when it happens so actively.

[Sergei]

Sergei, I repeat once again that I did not want to offend anyone. It's just that very often you have to come across advertising and anti-advertising messages on the net, written by "managers". So you start to doubt. Especially when it happens so actively.

Manna, you are absolutely right about that !!! I bought a slow cooker just because I thought it was an anti-advertising move. Unfortunately, this turned out to be true. Now I have problems with the service.

I bought a slow cooker just because I thought it was an anti-advertising move. Unfortunately, this turned out to be true. Now I have problems with the service.

You need to trust people more ...

I quote a review from youtube - this is in the comments to my video:

Hello! I want to share the bitter experience of this multicooker.
at first, steam came out from under the lid, when I gave it to the service, they told me that this was the first case of this model. When two weeks later I received a report from the service center, it turned out that 6 models of this multicooker were "not working properly." In the report, I was told that this multicooker must be replaced with a new one. I decided not to take the money, asked them (in the store where I bought this model) that they would test a new one before they give it to me. A day later they call me and say that the plant is recalling this model of the Panasonic SR-TMZ550 multicooker.
I was offered a Panasonic SR-TMZ540
I will stay.

A day later they call me and say that the plant is recalling this model of the Panasonic SR-TMZ550 multicooker.

I don’t know for the review of the series, I haven’t heard, maybe they’re withdrawn ...
I know about mine, this morning they called from the service, told me to drive up and draw up all the documents for cancellation.
I handed over to the service on 12/25/2014 ...

You need to trust people more ...

Sergey, you can't say that I don't believe! Just having a lot of equipment from this company (and never having any problems with it), I thought it was anti-advertising !!!

Let's continue (we needed a timeout to summarize everything), so, while visiting the service, I asked the guys the age-old question - "what to do", before that I explained that I was happy with the cartoon, and if it weren't for this jamb, I wouldn't be there came. To my happiness, at that moment their bosses looked out and, after listening to me, asked one question - did you like the cartoon ?, I answered - yes, To which he suggested, let's call Panasonic (not an information center, but a representative office). After the conversation, he apologized from Panasonic, and assured that Panasonic was aware and this problem would be closed by replacing the bucket (new buckets are already on their way, they will be in Kiev in three weeks) and eliminating defects if any. To my question whether it is worthwhile to make an exchange or take another model, I received an answer - only if the cartoon will already be with a new bucket. But when I arrived at the store, I still took a chance and took 550, and naturally sooner or later I got a rake on my forehead (the hedgehogs cried but continued to eat the cactus). Yesterday it so happened that I had to wander around the city on work issues, well, I ran through offline stores and say with all responsibility - the September batch is most likely 99% defective (again, I'm talking about Ukraine, and I checked it in each one). + besides, in the penultimate store, the boy removed a sample from the window, and here I was with a tricky question, I wanted to buy and they sold everything, yes? Yes, no, he says - received a letter from Panasonic with a request to suspend sales - and it is possible to look at this letter if this is not a military secret - please. I don't remember the full text, but yes, the Ukrainian representative office of Panasonic ask the stores to suspend sales of models 530, 540 and 550 until the bucket is replaced and defects are eliminated, since the marriage exceeded 1% (yes, yes, only one). I decided for myself - I stay on 550 models and wait for February. Now you can throw stones
P.S.But I put a fat minus not on Panasonic (everyone has a marriage!), But on their informational support, to tell me as a user that everything is fine, and the letter was dated the day before I called them, guys, if you monitor this forum, recognition a defect is a huge plus for the company, because what I learned in four days I could hear from you, with an explanation of the situation and a proposal for a way out of it, right?
After all, an equally large company talks about this, and its sales have not dropped much www. siemens-home.com/ru/

[sergN]

God had mercy, rarely came across a service, always tried to purchase any equipment above the average or TOP level, from well-known brands and optimal in terms of price / quality criterion. And now, having passed the way from shop / purchase / service / shop / return of DS (though not yet completely ...), I felt how hard it is in our market for all manufacturers, especially eminent brands. They have to deal with uneducated and distant users, unprofessional services and unscrupulous sellers ... How hard it was for me to push my question into the service (my post earlier), and what a difficult gimmick with an Internet store is expected ahead.
The manufacturer needs to choose its official partners more carefully!

Thanks for the adequate advice sergN, after calling Panasonic support, as whispered ...
The next day after contacting the hotline, they gave me a multicooker with all the documents and sincere parting words and wishes of good luck.
And today I received a call from Panasonic, whether everything worked out for me and whether I have any other wishes ... This is the manufacturer's support! If only their partners hadn't let them down ...

their informational support, tell me as a user that everything is great, and the letter was dated the day before I called them

This is a problem for all large companies. They do not always quickly transfer information between departments. They just might not even know about that letter and the company's decision yet.

I gave it to the service today. They said there will be a write-off act. If there is no deformation of the case, then change the pan and that's it.

[vzpharm]

vzpharm, Didn't have time to answer you when your post was more complete. I do not quite agree with your point of view, I am not going to canonize Panasonic, first of all it is their jamb, "Akella missed" all other manufacturers shout. But seriously, this is a jamb of their department's qualifications, a quality system has been introduced in any normal production (this is ISO 9000), and under the normal course of events, these batches with a defect should not have left the territory of the plant (I will immediately say my education is technical and a long period life, I was just engaged in the certification of products and I understand what I'm talking about). And from the phrase

They have to deal with uneducated and distant users, unprofessional services and unscrupulous sellers ...

smiled, give at least one fact of the user's ignorance, while no one has cooked soup without a saucepan here. In such a long time interval (stay in the service), not only the service is to blame, because the algorithm is what, you brought the device to the service (new model, I assume you were the first at your place) - the service requested a protocol from the Panasonic representative office to correct this defect, - the representative office most likely sent a request to the central office - the office sent the same information to the plant, now the same chain with information about the protocol in reverse order (why is that? You ask, I will answer - warranty repair and each step is regulated, since all costs are taken for Panasonic) and where the timeout occurred is anyone's guess.
And on the contrary, I approve your choice of a store (I followed your link), first they have a physical address, and this is important in our time, secondly, the return mechanism is prescribed in the consumer protection law and you could use it (but the time interval is not specified!) , but the fact that they went to meet you it speaks about their interest in you as a client.Yes, the time interval is not small, but most likely this is a requirement of their accounting department (although I may be wrong), but they would not be able to pick up the cartoon and send the money right away (and who will carry out the paperwork in the accounting department), because everything needs to be done documentarily indicating the number of the act etc. Regarding the price, I conducted monitoring, I realized for myself that some online stores most likely just raised the price so that they would not be called about this product, because there are offers that are cheaper, and some continue to sell at "tasty" prices, and most likely with a 100% refund. Although I understand that the new batch will come with a completely different price tag (the dollar rate, however). So while I'm not sure that Panasonic is letting down partners, in this episode it is rather himself. After all, in order to pass authorization as a service center of any brand, you need to have a lot of things and be able to.
Sorry for the offtopic
Mannamaybe, but I was talking about the date of the soap, and the staff of the representative office, which includes information support, is not very large

[Manna]

Manna, good day! I can't find where I read about the problems in the extinguishing mode. Please, tell me, if there is practically no heating in the stewing mode, even for an hour the products remain cold - is this a defect or am I doing something wrong? And one more problem - in the frying mode, the countdown does not occur. I have almost packed the unit for service, so I decided to check with you. Model Panas550

Can I answer while Mannochka is gone. Quenching, as for me, heats up quickly. In 1 hour I received a ready-made sub-mucosa.
Cooking starts when the temperature has been set. But I always put in food right away, and the countdown appears late.

if there is practically no heating in the quenching mode, even for an hour the products remain cold

How many foods were in the bowl? If the bowl is full, the food on top may not heat up for a long time. Although an hour is, of course, a lot. The Quenching mode assumes a slight, barely noticeable boiling; when the lid is opened, it stops.

there is no countdown in frying mode

In frying, the countdown begins after reaching the operating temperature. Products can be pawned from the beginning, and a little before that.

[Roza_Irina]

Roza_Irina, Manna, Thank you!

The algorithm for choosing 550 without marriage (steam from under the lid) has not yet appeared? Today I take it from the service with a write-off certificate, so I'm thinking of ordering an exchange or a refund ... I liked the model. I wrote a letter to Panasonic asking how to choose without marriage. They answered that it was impossible to determine at the stage of purchase.

As an example, try to find a non-September batch (I didn't succeed), maybe you're lucky

Unfortunately, I also got a marriage in the 550th. I took it to the service on Saturday, because more than a month has passed since the purchase. Today they called from the service, they said "Take it with a write-off certificate." I liked the multicooker very much - it’s so compact, it cooks well, I would also take the same one, but I don’t see a new batch in stores yet (on one of the forums they wrote that it seemed like they answered from Panasonic that a new batch is expected at the end of January).

These models are currently not on sale in Moscow. Apparently, they are waiting for "redevelopment"

I don’t see a new batch

how do you distinguish between a new or an old batch?

So there is no new batch, the old one is not sold out. She is "frozen", waiting for "tuning".

She's pretty all the same, I dream ...

I have a 08 month issue, I often use the PAR mode, everything is ok. I have not tried self-cleaning, I do not see the need for this mode (maybe for now),

I really like the omelet mode, at first I did not even get it right in the subject, but as I tried it myself, I understood !!!!! The children began to eat with pleasure.

I have a 08 month issue, I often use the PAR mode, everything is ok. I haven't tried self-cleaning, I don't see the need for this mode (maybe for now)

Likewise.I specially checked the multicooker for marriage - I drove it on the steam cooking mode. All OK.

[Manna]

Manna, not suitable for steam. The best fault indicator when buying is a half hour self-cleaning. Run the set 30 minutes on it on the camera, of course, if you are not afraid to ditch the multicooker. Even if you are lucky, there is no guarantee that the mentioned defect will not come out with regular use. As there is no guarantee that after months it will not come out even without using self-cleaning. At the same time, _tactilely_ check if there is a shift of the lid to the left side relative to the base, which may not be visually noticeable. To do this, you need to slide your finger along the entire junction of the base and cover. Since I got the 550 for 7.5 tons. (for a promotion, plus with a discount on a promotional code), then I will not risk self-cleaning. By the way, there are already recent examples of how em-video, instead of repair or replacement, returned money, hiding its presence in the store. The second 550th will cost at least 1.5 times more today.

self-cleaning

Honestly, I don't see any point in this mode at all. I have never used something like this and I hardly will.

if you are not afraid to ditch the multicooker

I will not risk

That is, you are afraid to ditch yours, but do you recommend it to me?

Well, now I don't have the slightest time for video filming. Sorry if disappointing.

[Mannochku]

And here I am Mannochku I will support. I also think that self-cleaning does not make any sense. And it is no different from steaming. Stupidly boils water, while everything in the world in the kitchen fogs up. In general, programs in Panasonic are configured very correctly and the lid is always clean. That is why it is "kalashmat" ferry? I'm on steam, when I cook dumplings, it boils for more than an hour and everything is fine. (Mmm) The lid is visually shifted to the left. But on another forum they already wrote that it seems that the manufacturer found the reason in the pan. Maybe the handles are attached to the wrong level? I tried a stainless steel pot from Redmond, it is 5mm higher from my own bowl and on an intensive mode I etched a little steam around the entire perimeter. Everything is fine with my family. The multicooker works from October 25th.

Honestly, I don't see any point in this mode at all. I have never used something like this and I hardly will.
That is, you are afraid to ditch yours, but do you recommend it to me?

Well, now I don't have the slightest time for video filming. Sorry if disappointing.

No, because. I wanted to warn others about the seriousness of the problem. There is an opinion that all or almost all of the 530-540-550 are defective, and the so-called owners who have not yet tried self-cleaning. The "normal" ones simply have not yet seen the light, that is. being in blissful ignorance and using a time bomb. Also on another forum I read with a link to you about the successful self-cleaning. With this post you have denied. Thank you! This is what I am here for (in search of truth). Therefore, you not only did not disappoint me, you once again confirmed the guesses of others.

Also on another forum I read with a link to you about the successful self-cleaning.

No, I have not performed self-cleaning in any of my devices. I find it pointless. I don't know who referred to me. But this man was wrong.

just haven't seen the light yet

wanted to warn others about the seriousness of the problem

Your marriage has not manifested itself, right, I understand? You didn’t risk it. This means that you also use a "time bomb". And how does it feel? Scary? Perhaps these "non-transparent" ones will never face this "serious problem". Especially if they don't see the need for self-cleaning. After all, as I understand it, because of this regime, all the fuss? At least that's what I read in your warnings.

No, I have not performed self-cleaning in any of my devices. I find it pointless. I don't know who referred to me. But this man was wrong.

Thank you. You helped a lot.

Your marriage has not manifested itself, right, I understand? You didn’t risk it. This means that you also use a "time bomb". And how does it feel? Scary?

To all questions - yes.

Perhaps these "non-transparent" ones will never face this "serious problem". Especially if they don't see the need for self-cleaning. After all, as I understand it, because of this regime, all the fuss? At least that's what I read in your warnings.

There are already those who began to soar after a while without using self-cleaning. Potentially, we can add to their list in the near or distant future.

Honestly, I don't see a problem at all. Panasonic company, as I understand it, has already identified the source of the marriage, is ready to fix it. At whom it manifests itself, they will contact the service, and they will replace everything there when the expected batch of bowls arrives (as I understood that they are planning to change the bowls). We still change the bowls once a year, 1.5-2.

[Manna]

Manna, as I already said: "By the way, there are already recent examples of how em-video, instead of repair or replacement, returned money, hiding its presence in the store."

Fresh from gailnar (from another forum):

So, my story with this slow cooker is over. Through an emm-video I handed it over to the service: since the price after the end of the promotion became higher, I did not want to return it, I wanted to use it. They kept it for a long time, about 45 days. Finally they called from the emm video, told to come. The manager played the conclusion of the service center for a long time, showed it to colleagues, did not show it to me. He said that we could not fix it and we will make a return. I asked for a replacement, but he said that there are no such multicooker in the store, and there are no other stores either. I had to sign and collect the money. It was VERY disappointing, having arrived home, to find this model on sale in the emm-video online store. Significantly more expensive, of course. I posed to the store, they said that on Krasnoselskaya, where I had just been, there was a showcase sample (that is, they just lied to me that she was not there). They said that they did not make a replacement for me, because it has now risen in price. That is, it turns out that if we buy something from them at a stock price, we run the risk of losing money, time and nerves, since they will not exchange a defective product for a good one. They have promotions all the time. I wouldn't be surprised if they now sell my refurbished multicooker for a different price. Go around this store.

In other words, given its rise in price, the sellers of a well-known chain (which once sold it at a discount to many of us) today is more profitable to return the money than to replace it with a new one if it is not repairable, or it may deliberately declare it non-repairable in order to eliminate the defect with a new pan for subsequent repackaging and resale as new, and at a significantly increased price. Already read a review about buying a completely new one with a dent in the place of formation from steam. If sellers do not hesitate to sell previously handed over / damaged ...

I was talking about the official services of Panasonic, and not about M. Video. And the batch of bowls has not arrived yet - there is still nothing to exchange for, now they can only write off, and that's all. Even if the multicooker is recognized as unrepairable, the store is obliged to replace it with a similar one upon request. You just don't need to run to services and shops now, you need to wait for the delivery.

[Manna]

MannaAs far as I know, em-video has its own service centers and the result depends on their conclusion. Since it was this network that sold new items at a significant discount for three weeks (and later it was cheaper than "officials"), then the above case is what their ordinary buyer faces today, and there must be a majority of them. I wanted to warn you about this, but everything is clear about the officials. Only this is unlikely to somehow help those who managed to profitably buy in em-video.
The second point is the multicooker lid. According to the reviews of others and their own observations, it is shifted to the left, which is already a violation of the production process, by the way confirmed by a specialist. According to multiple videos, steam leakage and deformation of the silver rim occurs precisely from this side.The very elimination of the defect with a new pan instead of centering the lid (or completely replacing it) looks like a "crutch", and the effectiveness of such a solution has yet to be evaluated.

Even if the multicooker is recognized as unrepairable, the store is obliged to replace it with a similar one upon request. You just don't need to run to services and shops now, you need to wait for the delivery

Who prevents the seller from slipping you another obviously defective one, so that next time you yourself want to take the money? If today it is more profitable for the seller to return the money and put up for sale your multicooker repaired by replacing the pan, then waiting for the arrival of new pots is just as futile. Therefore, if there is anything to expect, then this is the appearance of the mentioned pots in retail for self-repair.

[brook_YAZ]

em-video has its own service centers and the result depends on their conclusion.

Panasonic has official service centers. And it is to them that you need to contact, whatever M. Video says.

brook_YAZForgive me, but the conversation is already turning into a conversation about what can be like this, or maybe that way. What are all these hypotheses for? If you want to get scared and come up with a bunch of difficulties, who will interfere? Do you have a working multicooker? So have fun using it. And if suddenly what happens to her, then you will decide what to do.

[gailnar]

Panasonic has official service centers. And it is to them that you need to contact, no matter what M. says. Video

Still, it is interesting, based on the example above, how an unscrupulous representative of this store would behave, suggest gailnar return her unrepaired multicooker to her in order to contact the official service centers. I suppose they could well cite damage during the repair process or the imaginary sending of a non-repairable copy to the manufacturer.

Forgive me, but the conversation is already turning into a conversation about what may be like this, or maybe this way ...

And what's wrong with identifying probable scenarios along the way? After all, I am not forcing you to answer. If you get bored, then just don't continue it. The forum is a public place. Should there be a problem with the release of steam from under the lid with one of the forum participants, my thoughts and observations may well be useful to them.

If you want to get scared and come up with a bunch of difficulties, who will interfere? Do you have a working multicooker? So have fun using it. And if suddenly what happens to her, then you will decide what to do.

Yes, I kind of didn't ask you for advice. One of my goals here was to find out if you did self-cleaning or not. This should have been the limit. I also prefer to find out everything in advance, and not hide to the last eye behind pink glasses. Do you know it helps a lot in terms of anticipating negative consequences, and to enjoy a product made in violation of production standards, to exclude a regular self-cleaning mode due to the high probability of irreversible damage, and with the prospect of ordeal in service centers, you need to be able to. I would have your childlike spontaneity.

[brook_ЯЗ,]

brook_ЯЗ,Mlyn, so much electricity transferred to your experiments for 30 minutes. It would be better to cook the compote. By the way, they are amazing compotiques.
Yes, I also have a 550 model bought in the e. Plaza store. I bought it in the fall. The most interesting thing is that my first program was this very "cleaning". Spreads exclusively upwards, both with a native bowl and with a bowl from 181 models.
If problems arise, we will solve them, but now what?

One of my goals here was to find out if you did self-cleaning or not.

I did! Yes! Honest pioneer! I don’t shoot video because I don’t know how.

[Rituslya]

Rituslya, thank you for unsubscribing and the cleaning mode works for you.

already really tired of reading such long conclusions. We found out - who needs it, then we check, who doesn't need it. Problems should be solved as they come, I completely agree.

I like compotes in Shtebe more, but pilaf and stew are just wonderful. !!!

[Natasha]

Yeah,Natasha, the compotes in Shtebka are cool, but I had it busy, so in Panasonic on the Compote + Heating program. Sooo worthy!

brook_YAZ, mlyn, so much electricity transferred to your experiments for 30 minutes.

Thank you sincerely for your time. There is a serial number on the bottom of your multicooker. Please name it at least partially (at least 3 first digits, where the first is the year of production (four), the second and third are the month). The risk zone is 408 (according to at least one review) and 409 (the vast majority).

[brook_YAZ]

brook_YAZ, Yes Easy. A few minutes.
Here on a white tag is the number 4090521
Maybe not that?

Thank you! Didn't expect to see the September one.

[brook_ЯЗ,]

brook_ЯЗ,but I, however, everything is fine with Panasonya. Fair! I also stuck a bowl from 181 models to it, so I am immensely pleased.
Very neat and delicate model.

[Rituslya]

Rituslya, I believe. If only it remained so. At the very September.