All questions about buying a Brand multicooker and accessories

[Irina3]

Good day.
Brand 6050 pressure cooker silicone rings and removable plates arrived today.
We will be glad to accept your orders on our official website. 🔗... brand. rf

Irina3, and this time the rings came exactly what you need? By 6050?

I wanted to clarify that the difference is very large when recalculating by parcel post will not work, the difference will be very small.
The larger the goods and the larger the dimensions, the more expensive the shipment, because it is impossible to send by parcel post, and also to preserve the integrity of the goods itself and so that there are no complaints from customers, we always try to send by parcel.
When sending any parcel, the cost includes the postage itself, as well as a box, tape, inventory, etc.
At the moment, there is a miscalculation of all possible options, so I ask you to give us some time. We will prepare all the necessary calculations.
Tk you were all very much waiting for the rings and additional removable covers for 6050, I hastened to please you) I apologize again.

And I don't need to calculate. I have already paid for the order of the ring, order number: 9908 (Payment for goods / services on account number 1031530338 dated 07/10/2013, replenishment of RBK Money account from a bank card). Send by parcel !!! There is no strength to wait any longer. Will I receive a notification by mail that the order has been sent?

IrinaZ, hello.
Please tell me where and how can I find out if my order has been sent?
In August I ordered a bowl, plate, rings, but since the rings were not available, the order was reserved before they arrived. How can I track the order status now?

IrinaZ, hello.
Please tell me where and how can I find out if my order has been sent?
In August I ordered a bowl, plate, rings, but since the rings were not available, the order was reserved before they arrived. How can I track the order status now?

Good day.
You can track your order by writing us an email sale @ or by calling our office phone (495) 662-59-97.
By the way, now there is an additional service, a call at the expense of the company 8-800-333-12-52.
We work for you)))

Again our orders are thwarted.
They called and said that the silicone rings came with a marriage.

Good day.
Don't worry, everything is all right. Rings are and are removable plates for 6050. Soon there will be a delivery, do not worry, we will try to provide for everyone.
Some copies from the batch were being tested.
The test was successful, there was no marriage.
The rings are denser, withstand pressure, after high temperatures they do not change their shape, there was no smell.

[IrinaZ,]

IrinaZ,thank you very much for the quick response.
I understand that one of these days they will be available again in your online store?
And then the girl who placed the order told me that, unfortunately, "it is not known when they will appear again."

[IrinaZ,]

IrinaZ,thank you very much for the quick response.
I understand that one of these days they will be available again in your online store?
And then the girl who placed the order told me that, unfortunately, "it is not known when they will appear again."

Now, after additional tests have been carried out, the rings will be put on sale again.
At the moment, all employees are informed about the results of the test so that incorrect information is not transmitted.
I ask you to wait a little. We will definitely put it back on sale today.

And I don't need to calculate.I have already paid for the order of the ring, order number: 9908 (Payment for goods / services on account number 1031530338 dated 07/10/2013, replenishing RBK Money account from a bank card). Send by parcel !!! There is no strength to wait any longer. Will I receive a notification by mail that the order has been sent?

Good day.
Sending of paid parcels is made after the receipt of an advance payment to the settlement account of the company "Brand" within 3-5 working days.
After sending your order, you will be sure to write and report the number of the postal item.

[IrinaZ,]

Hello.
IrinaZ,I apologize for the importunity, but still I will ask again.
How are things going with the rings?

I will try to explain the situation with the rings for the 6050 pressure cooker.
Having received another supply of rings, we found that out of several thousand ordered rings, only 250 of the required size came
Which were immediately sold out. There is no marriage in the rings, they were simply not enough again.
Our stern
We were promised to arrange the shipment of the NECESSARY rings as soon as possible.
So, once again I have to apologize and ask to be patient and wait a little longer.

And I don't need to calculate. I have already paid for the order of the ring, order number: 9908 (Payment for goods / services on account number 1031530338 dated 07/10/2013, replenishing RBK Money account from a bank card). Send by parcel !!! There is no strength to wait any longer. Will I receive a notification by mail that the order has been sent?

Good day.
Your order is under control.
Sending of paid parcels is made after the receipt of an advance payment to the settlement account of the company "Brand" within 3-5 working days.
After sending your order, you will be sure to write and report the number of the postal item.

[Vadim]

Vadim, another question for you. Will there be any non-stick bowls for 502 models? I would very much like it !!!

I may have missed something ?!
And why do you need bowls with a conventional non-stick coating? Are they really needed?

Well ... first there was a boom in "eco-friendly" "ceramic" coating (advertising does its job), and now ... back to non-stick as more familiar to use Ideally, you could have a choice of both types of coating ...

Since Vadim is here, I want to ask right away about the small pressure cooker, will it be soon?

I may have missed something ?!
And why do you need bowls with a conventional non-stick coating? Are they really needed?

Everything starts to stick quickly in ceramic bowls. Hard-to-remove white plaque forms. You have to soak for a long time, and rub hard, and boil kefir, and various other things ... in general, who knows a lot ... The girls write a lot about this on various forums and your representatives know about this problem ...

Good day.

I made a pre-order.

Account for payment No. 1557 dated September 11, 2013

Paid on September 13th.

The order included 2 silicone rings for 6050

The invoice was issued by email. mail, I do not know the fate of the order, whether the rings were enough for me and whether the order was sent?

Everything starts to stick quickly in ceramic bowls. Hard-to-remove white plaque forms. You have to soak for a long time, and rub hard, and boil kefir, and various other things ... in general, who knows a lot ... The girls write a lot about this on various forums and your representatives know about this problem ...

I would also like a non-stick bowl for 6051
with a smooth bottom, no cells (difficult to wash)

as the ceramic coating absorbs odors strongly.

Good day.

I made a pre-order.

Account for payment No. 1557 dated September 11, 2013

Paid on September 13th.

The order included 2 silicone rings for 6050

The invoice was issued by email. mail, I do not know the fate of the order, whether the rings were enough for me and whether the order was sent?

Good day.
I ask you to write the contact information for whom the order was placed, to me in a personal.
An employee of the sales department will contact you shortly.

Everything starts to stick quickly in ceramic bowls.Hard-to-remove white plaque forms. You have to soak for a long time, and rub hard, and boil kefir, and various other things ... in general, who knows a lot ... The girls write a lot about this on various forums and your representatives know about this problem ...

Good day.
If you can, I will tell you my experience of cleaning the pan.
I am also the proud owner of multicooker with ceramic coating and non-stick coating.
My saucepans with dry citric acid (sold in sachets), and also periodically washed with soda ash, there are no deposits, I use it quite often.

[Lisss's]

I would also have brought a bowl with a non-stick coating to the 37300th Alas, the cupcakes in it began to stick a year later, oh what they turned out (now I bake in Panasonic). It is not always possible to clean out adhered food from the pits, by the way, for which the bottom is made with cells
Fighting stains turns into cooking lemonadea: 1 large lemon, 1500 ml of water, 200 g of sugar. Peel off the top yellow skin from the lemon, being careful not to cut off the bottom white layer of the skin. Boil the skin in a slow cooker on Steam for 1-3 minutes with sugar. During this time, peel the lemon from the soft white skin, squeeze the juice, throw the cake to the peel in boiling water. Allow the "compote" to cool down to room temperature, pour lemon juice into a bowl, stir, strain. You can add mint. Great recipe from the same forum Thank you Lisss's

Make the inner scale also convex, as in Panasonic, from there it is even worse to scrape out the remains than from the cells.

I never pour tap water into mv, there is no plaque. Our water is very hard.

And I have a grief, I began to poison the valve, now you always have to correct it and look for a position in which it does not poison. That is, they cannot be left unattended at all. I took it apart, assembled it, it is clean, what is the matter, I don’t understand. Can I change it ?? There is a guarantee.

And I have a grief, I began to poison the valve, now you always have to correct it and look for a position in which it does not poison. That is, they cannot be left unattended at all. I took it apart, assembled it, it is clean, what is the matter, I don’t understand. Can I change it ?? There is a guarantee.

Please contact our SC, they will try to help you.
Please call the phone number below and the master will definitely tell you what to do and whether you need to take the multicooker for repair.
Phone SC (495) 662-59-97 ext 117
We are located at: Moscow, Egorievsky proezd, 2.
Working hours: Monday - Friday, from 9 to 20 hours, Saturday from 10 to 18 hours.
Driving directions and a description of how to get there, you can always look at the official Brand website.

On my 6051 bowl, the coating has peeled off from the honeycomb part. In general, it is very inconvenient to wash the cells, especially after milk porridge. I use it for a month, not every day, I only washed it with a sponge. Of course this is not a warranty case, no one will change it?
I tried to insert a bowl from Panasonic, visually approached, if it is still possible to cook in it, there will be no price. By the way, I have a bowl of Panas for 4 years and I'm not going to change it.

Hello Brand representatives!
With your permission, I will ask you here.
On July 26, I bought a steel pan for SV 6050 on your official website.
After the first use, the bottom was covered with small black spots.
I cleaned it with powder, it brightened, but did not go away. The spots remained.
Please tell me WHAT is it? And what should I do about it?
Unfortunately, there was no receipt, but the order number was preserved.

Hello Brand representatives!
With your permission, I will ask you here.
On July 26, I bought a steel pan for SV 6050 on your official website.
After the first use, the bottom was covered with small black spots.
I cleaned it with powder, it brightened, but did not go away. The spots remained.
Please tell me WHAT is it? And what should I do about it?
Unfortunately, there was no receipt, but the order number was preserved.

Good day.
We ask you to take a picture of the appeared defects of the bowl and send it to e-mail: i.zvonkova dog (at the end as on our website) Or write me your data in a personal message.
We will definitely consider your situation and try to answer as soon as possible.

On my 6051 bowl, the coating peeled off from the honeycomb part. In general, it is very inconvenient to wash the cells, especially after milk porridge. I use it for a month, not every day, I only washed it with a sponge. Of course this is not a warranty case, no one will change?
I tried to insert a bowl from Panasonic, visually approached, if it will still be possible to cook in it, there will be no price. By the way, I have a bowl from Panas for 4 years and I am not going to change it.

Good day.
We ask you to take a picture of the appeared defects of the bowl and send it to e-mail: i.zvonkova dog (at the end as on our website) Or write me your data in a personal message.
We will definitely consider your situation and try to answer as soon as possible.

And my uncle told me to bring
I can hardly imagine, in frustration, I love my saucepan so much.
Okay, I ordered the staff, although I won't be left without a pressure cooker at all.

And my uncle told me to bring
I can hardly imagine, in frustration, I love my saucepan so much.
Okay, I ordered the staff, although I won't be left without a pressure cooker at all.

Don't scare me. What about your saucepan? do you have something with steel from 6050 or with ceramic from 6051?
And then I was tormented, tormented by a choice, so I decided to order 6051, and then there were some problems with the saucepans.

I want to order Brand 6051, though they scared me a little with a bowl. Is the additional bowl non-stick to it, ordinary, not ceramic and not cellular?
And the additional ring has not appeared yet?
Order anyway on which website? There are no fakes? And then the range of prices is very noticeable on the sites.

And my uncle told me to bring
I can hardly imagine, in frustration, I love my saucepan so much.
Okay, I ordered the staff, although I won't be left without a pressure cooker at all.

Good day.
You only contacted us regarding the valve:
"And I have a grief, I began to undercut the valve, now you always have to correct it and look for a position in which it does not poison. That is, you cannot leave it unattended at all. I disassembled it, assembled it, it is clean, what is the matter, I do not understand. change ?? There is a guarantee. "
We answered this question, and the SC master also talked to you.

Do you have any other problems with our equipment ??
I ask you if you have any problems, write in a personal, we will definitely help you.

I want to order Brand 6051, though they scared me a little with a bowl. Is the additional bowl non-stick to it, ordinary, not ceramic and not cellular?
And the additional ring hasn't appeared yet?
Order anyway on which website? There are no fakes? And then the range of prices is very noticeable on the sites.

Good day.
Bowl 6051 non-stick ceramic with small cells.
We will definitely inform about the receipt of additional rings for 6051, at the moment the exact dates of receipt are not yet known. We ask you to excuse us and wait a bit.
You can order 6051 from any of our authorized dealer.
The main thing when buying equipment, check:
1.the presence of an official guarantee with a serial number and that the serial number matches the serial number on the equipment.
2.the presence of all accessories
3. the appearance and integrity of the technology itself.
The warranty card must be filled out correctly by the seller: the seller's data, date of purchase, the name of the equipment is entered, and the seller's seals are placed in four places.
We have not seen any fakes yet.

I ordered 6051 on Ozone, the warranty card is not filled. And it often happens.

I ordered 6051 on Ozone, the warranty card is not filled. And it often happens.

If you have not completed the warranty card, please keep the sales documents.

Don't scare me. What about your saucepan? Do you have something with steel from 6050 or with ceramic from 6051?
And then I was tormented, tormented by a choice, so I decided to order 6051, and then there were some problems with the saucepans.

There are no special problems with our bowls, there are isolated cases that we always solve promptly and with love for our customers.
As with all things and shopping, many opinions, many preferences: girl_in_dreams:
We listen very attentively to your wishes, constructive opinions and, when producing new products, we always strive to improve our technology and add new interesting and convenient functions.
We work for YOU

[!!! Dear Brand representatives, experts !!!]

ORDERED !!! At last!!!
They should bring it tomorrow night.
I ordered myself and my mother's friend right away. So as many as 2 pieces. Brandika 6051, 2 additional bowls and more additional silicone rings.
!!! Dear Brand representatives, experts !!!

I seem to have read that the rings have not yet come out, but they told me in the multivarka store that they have them.
It is not true? Could it be for 6050? and they do not fit 6051?
Really looking forward to the answer!!!
They should bring me everything tomorrow afternoon. To take these rings or not?

[!!! Dear Brand representatives, experts !!!]

ORDERED !!! At last!!!
They should bring it tomorrow night.
I ordered myself and my mother's friend right away. So as many as 2 pieces. Brandika 6051, 2 additional bowls and more additional silicone rings.
!!! Dear Brand representatives, experts !!!

I seem to have read that the rings have not yet come out, but they told me in the multivarka store that they have them.
It is not true? Could it be for 6050? and they do not fit 6051?
Really looking forward to the answer!!!
They should bring me everything tomorrow afternoon. To take these rings or not?

replied to your follow-up letter in another topic
https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&topic=197847.1100

And the Multicooker shop (is it your official dealer? Or else they scared me that if anything, they don’t return the money. And if there is a warranty card, a check, doesn’t it really matter who you ordered from?
I still found good prices here on domabt

Today I received my order from Brand ... How do they collect and complete orders there, where they look ...
Instead of three silicone rings to 6050, they sent me one, a removable plate to 6050 was sent without a small silicone ring in the center, and a removable plate to 37501 was not sent at all ...
Of course, I called them and the girls promised to sort it out and send it. But, as they say, the sediment remained ...

Where can I find the official list of stores where you can safely order?
On the russia-Brand website there is a list of recommended stores - and there the price is everywhere 5990, but there is a list of partners, there are very different prices, from there I chose the multicooker site - the price there is very, very attractive, but the members of the forum scared me that there are dishonest citizens work, if something - money will not be returned or there will be problems.
How easy is it to be guided by the list of recommended stores and the list of partners? What to trust to sleep well? Of course, I want it cheaper, if it's not at the expense

Where can I find the official list of stores where you can safely order?
On the russia-Brand website there is a list of recommended stores - and there the price is everywhere 5990, but there is a list of partners, there are very different prices, from there I chose the multicooker site - the price there is very, very attractive, but the members of the forum scared me that there are dishonest citizens work, if something - money will not be returned or there will be problems.
How easy is it to be guided by the list of recommended stores and the list of partners? What to trust to sleep well? Of course, I want it cheaper, if it's not at the expense

Elena, it is better to contact the recommended partners. Where the price is much cheaper, it indicates that the company is damping prices (that is, it does not behave decently, think for yourself what it says). If you want cheaper than on the website, go to Globus, there are normal multicooker and the price is cheaper. If there is some kind of marriage in any electrical goods, they take it without talking, if there is a check

And the Multicooker store (is it your official dealer? Or else they scared me here that if something - they do not return money.And if you have a warranty card, a check, then doesn't it really matter who you ordered from?
I still found good prices here on domabt

The multicooker store is our official partner.
When selling, the seller is obliged to fill in the warranty document correctly and issue a receipt.
In case of a warranty case, you can contact both directly to the store and to our main SC, or to another convenient SC you can see the list on the page: 🔗... brand. рф / page / 4 / servis_i_garantiya.html. The list is updated periodically.
When buying from non-official stores, you may not always get the service you would like, and much more.
Those partners who are listed on our website have come a long way with us and they help us keep our brand.
Hypermarket Globus is also our partner.

Today I received my order from Brand ... How do they collect and complete orders there, where they look ...
Instead of three silicone rings to 6050, they sent me one, a removable plate to 6050 was sent without a small silicone ring in the center, and a removable plate to 37501 was not sent at all ...
Of course, I called them and the girls promised to sort it out and send it. But, as they say, the sediment remained ...

We apologize, perhaps there was a confusion with the order, we will definitely figure it out.
I ask you to inform me of your contacts in a personal message and the order number.
Sorry again.

Where can I find the official list of stores where you can safely order?
On the russia-Brand website there is a list of recommended stores - and there the price is everywhere 5990, but there is a list of partners, there are very different prices, from there I chose the multicooker site - the price there is very, very attractive, but the members of the forum scared me that there are dishonest citizens work, if something - the money will not be returned or there will be problems.
How easy is it to be guided by the list of recommended stores and the list of partners? What to trust to sleep well? Of course, I want it cheaper, if it's not at the expense

is our official partner.
Ordering from unofficial is of course everyone's business. Once I also ordered a cheaper one in one online store, I thought how well I would save about 1000 rubles. It turned out to be not so simple. They brought the goods disassembled, the price is different, higher than agreed, when I sent the courier back without taking anything, the manager began to call and began to insult.
So everyone chooses.
But personally, I will not turn to such.

is our official partner.
Ordering from unofficial is of course everyone's business. Once I also ordered a cheaper one in one online store, I thought how well I would save about 1000 rubles. It turned out to be not so simple. They brought the goods disassembled, the price is different, higher than agreed, when I sent the courier back without taking anything, the manager began to call and began to insult.
So everyone chooses.
But personally, I will not turn to such.

Therefore, I ask whom I can trust, but from this I will choose the cheaper one.
Confused me that there is a section Buy from a partner and Recommended stores, what is the difference? Can I safely choose and order in any of their stores of both sections?
And the main thing is that the warranty card is filled in? True, the girls here write that, for example, in Ozone they did not fill out a ticket.
If I order in a store from the Buy from a partner or Recommended stores section - then, in case of a warranty case, can I contact you directly, not necessarily to the store?

Therefore, I ask whom I can trust, but from this I will choose the cheaper one.
Confused me that there is a section Buy from a partner and Recommended stores, what is the difference? Can I safely choose and order in any of their stores of both sections?
And the main thing is that the warranty card is filled in? True, the girls here write that, for example, in Ozone they did not fill out a ticket.
If I order in a store from the Buy from a partner or Recommended stores section - then in case of a warranty case, can I contact you directly, not necessarily to the store?

In the event of a warranty case, you can always contact our SC DIRECTLY.
The warranty card must be completed and accompanying documents for the purchase must be attached.
There are rare cases when the warranty is not filled, but then in such situations the client can only contact the head SC, the guys will consider the situation and determine how they can help.