All questions about buying a Brand multicooker and accessories

Once again, I apologize, I want to clarify the last moments:
1. can you safely order in any store from the sections: Recommended stores and Buy from a partner? if not difficult, just wondering what is the difference between the sections? it would not be easier and more understandable to do 1. so as not to get confused?
2. in addition to the completed warranty card, what other accompanying documents for the purchase to require from the store?
3. Additional rings to 6051 have not been released yet, they physically cannot be in any stores?
4. Is the head SC on Yegoryevsky Proyezd?

I understand that I tortured everyone with my questions, something was hard to make a choice, and I really don't want disappointments from a long-awaited purchase because of the store

There is, for example, one more way out, register on our forum and get a discount on the purchase from the manufacturer.
Conditions:
🔗... brand. рф / vf / showthread.php? 556-% CF% EE% EB% F3% F7% E5% ED% E8% E5-% F1% EA% E8% E4% EA% E8-% F3% F7% E0% F1 % F2% ED% E8% EA% E0% EC% E8-% F4% EE% F0% F3% EC% E0

Once again, I apologize, I want to clarify the last moments:
1. can you safely order in any store from the sections: Recommended stores and Buy from a partner? if not difficult, just wondering what is the difference between the sections? it would not be easier and more understandable to do 1. so as not to get confused?
2. In addition to the completed warranty card, what other accompanying documents for the purchase to require from the store?
3. Additional rings to 6051 have not been released yet, they physically cannot be in any stores?
4. Is the head SC on Yegoryevsky Proyezd?

Sorry to answer 1 question a little later)

2. Completed warranty card and delivery note with a check. Please note that the serial number of the product matches the serial number of the warranty card. IT IS IMPORTANT.

3. Additional rings 6051 have not been received, they are only in production, we will notify about the receipt.

🔗.

If you need additional advice, I will be glad to talk to you by phone.

Once again, I apologize, I want to clarify the last moments:
1. can you safely order in any store from the sections: Recommended stores and Buy from a partner? if not difficult, just wondering what is the difference between the sections? it would not be easier and more understandable to do 1. so as not to get confused?

on the first question:
Recommended Stores
RULES and REQUIREMENTS of the "Brand" company for obtaining the "Recommended store" status:

The online store has a direct agreement with Brand LLC or with our official distributor;
The online store presented the main range of products on its website;
The online store provides a high quality service and service to the buyer, as well as ensures prompt delivery and compliance with the rules of business etiquette when communicating with the buyer;
The online store is guided by the company's marketing recommendations in product promotion and pricing policy;
The sales staff completed a theoretical and practical course on studying the techniques of the brands "Brand" and "Lazur";

buy from a partner: these are several other partners, but we also cooperate with them

I will write about them in more detail a little later))

I answered you in a personal number of the parcel

I received the package. Instead of the "Removable plate for the Brand 37501 multicooker (with an O-ring)" for 390 rubles, I was given a "Removable plate for the Brand 6050 multicooker pressure cooker" without a ring for 190 rubles.
Even outwardly, it does not at all look like the required plate.
What are my actions now?

And I would like to ask such a question.
I think it's not a secret for anyone that postage calculators have long been in the public domain. So a departure weighing 408 g with an estimate of 962.5 from Moscow to Voronezh will cost
valuable parcel post 88.66 rubles
valuable parcel 184.69 rubles

They charged me 307 rubles for delivery.
Is this how Brand estimates his packaging costs? Increasing the already expensive postage for us?

In total, I paid 962.5 rubles for the plate + 3 rings.
And so far I have only three silicone rings for this money.
I really hope to get the right plate, which I paid for back on September 13th (because I was afraid that the plates would run out).

Instead of three silicone rings to 6050, they sent me one, a removable plate to 6050 was sent without a small silicone ring in the center, and a removable plate to 37501 was not sent at all ...

Irina, today I received a delivery with rings and a plate. Everything is fine. Thank you!!!

Irina, today I received a delivery with rings and a plate. Everything is fine. Thank you!!!

I don’t even know what happened to Brand’s employees, that they assembled parcels like that.
Hopefully my situation will be resolved too.

I don’t even know what happened to Brand’s employees, that they assembled parcels like that.
Hopefully my situation will be resolved too.

You will be all right. They sent me the missing piece. And they will send you. Maybe some new employee is confusing everything there ... The main thing is that they figured it out and fixed everything.

I also received a package with plates and silicone rings. I read on the forum that the rings for the plates were not inserted and immediately checked at the post office: on the spot. Only when I cooked pearl barley porridge with a new plate and wanted to pull the plate out by the pin, did I find that there was no pin
Well, we didn't agree so ...

Hello. Please tell me if there will be supplies of silicone rings for the Brand 6051 multicooker. I use it for two months and that's it, it is not possible to cook milk, the ring has absorbed the smells of spices. They promised in September, already October ends, ...

In the Novosibirsk online store Multivarkin, I bought 6051 a week ago and immediately a ring to her

and the ring is sold separately? Do not tell me the address?

I received the package. Instead of the "Removable plate for the Brand 37501 multicooker (with an O-ring)" for 390 rubles, I was given a "Removable plate for the Brand 6050 multicooker pressure cooker" without a ring for 190 rubles.
Even outwardly, it does not at all look like the required plate.
What are my actions now?

And I would like to ask such a question.
I think it's not a secret for anyone that postage calculators have long been in the public domain. So a departure weighing 408 g with an estimate of 962.5 from Moscow to Voronezh will cost
valuable parcel post 88.66 rubles
valuable parcel 184.69 rubles

They charged me 307 rubles for delivery.
Is this how Brand estimates his packaging costs? Increasing the already expensive postage for us?

In total, I paid 962.5 rubles for the plate + 3 rings.
And so far I have only three silicone rings for this money.
I really hope to get the right plate, which I paid for back on September 13th (because I was afraid that the plates would run out).

Good day.
I'm sorry to be late with the reply.
We are very sorry for such incidents.
We are engaged in your order, we will definitely figure it out and take measures to eliminate such cases.
Once again, we ask you to excuse us.

I also received a package with plates and silicone rings. I read on the forum that the rings for the plates were not inserted and immediately checked at the post office: on the spot. Only when I cooked pearl barley porridge with a new plate and wanted to pull the plate out by the pin, did I find that there was no pin
Well, we didn't agree so ...

Good day.
Indeed, there are now two types of plates in the warehouse, one with pins, the other without pins.
Plates that go without pins must be completed with a special silicone cap, which has a protrusion for easy removal of the plate from the cover.
We will definitely send you a special silicone cap.
We ask you to excuse us.

Hello. Please tell me if there will be supplies of silicone rings for the Brand 6051 multicooker. I use it for two months and that's it, it is not possible to cook milk, the ring has absorbed the smells of spices. They promised in September, already October ends, ...

At the moment the exact delivery dates are unknown, please wait a little longer.

As soon as we own the info, we will definitely inform you on the forum.

Uraaaa !!! Finally I got rings for Brand 6050! Now I can easily cook any "fragrant" dishes I thought, or are they a little denser than my own? I'm so glad I'll try a new ring in the evening

Did it seem to me, or are they a little denser than their own?

Somewhere they wrote that it is denser, yes.

What should be filled in in the warranty card? The 6051 pressure cooker has already been presented to my mother, I asked her to check the coupon again (I remember that it was not filled out), I bought it at Ozone. Mom says there is only a serial number and a model (as I understand it, the manufacturer filled it in), there is no store stamp on the coupon. Is it considered complete or not?

What should be filled in in the warranty card? The 6051 pressure cooker has already been presented to my mother, I asked her to check the coupon again (I remember that it was not filled out), I bought it at Ozone. Mom says there is only a serial number and a model (as I understand it, the manufacturer filled it in), there is no store stamp on the coupon. Is it considered complete or not?

The warranty card, in addition to the specified model and serial number, must contain the seller's stamps in the indicated places.
If Ozon has not stamped you, keep the receipt, which is also a supporting document.

And I would like to ask such a question.
I think it's not a secret for anyone that postage calculators have long been in the public domain. So, a departure weighing 408 g with an estimate of 962.5 from Moscow to Voronezh will cost
valuable parcel post 88.66 rubles
valuable parcel 184.69 rubles

They charged me 307 rubles for delivery.
Is this how Brand estimates his packaging costs? Increasing the already expensive postage for us?

In total, I paid 962.5 rubles for the plate + 3 rings.
And so far I have only three silicone rings for this money.
I really hope to get the right plate, which I paid for back on September 13th (because I was afraid that the plates would run out).

I would like to answer your second question, what is the calculation of sending.
In addition to the cost of postage, this cost includes all packaging materials (tape, box or package), insurance of the shipment forwarded, and an inventory for which the post also takes money from us.
The cost of additional consumables always varies from the number of items in the order, the weight of the entire order and the number of boxes sent.
Sometimes it is better to order a shipment by a Transport Company, maybe faster and cheaper

Good day.
I bought a multicooker in December of that year.
Initially, it worked intermittently. That is, the cord had to be fiddled with so that it would turn on. When you cook, it periodically turns itself off, you have to fix the cord again.
I wanted to take her to the service, but I can't find the warranty card, tell me, maybe my problem can be solved by ourselves?

[Lenok82]

Lenok82, what kind of multicooker do you have? I remember in 502 with sockets for a power cord it was like this.
First, replace the cord, supply it from another multicooker, airfryer, etc. or from the system unit. If it doesn't help, then of course the service is dear to you.

Good day.
I bought a multicooker in December of that year.
Initially, it worked intermittently. That is, the cord had to be fiddled with so that it would turn on. When you cook, it periodically turns itself off, you have to fix the cord again.
I wanted to take her to the service, but I can't find the warranty card, tell me, maybe my problem can be solved by ourselves?

I recommend that you contact our SC.

Is there anyone from Belarus? Tell me where you can buy a ring from us. I have Philips, parts fit from Brand.

I remember in 502 with sockets for the power cord it was like that.

In the 502nd, the cord does not just fall out, it is a problem to remove it back))) In 6051 it comes out freely and I do not know what to do with the CB so that the cord falls out during operation. This is not a washing machine)))

[Irina]

Irina, it's great that in your copy the cord sits like a glove, but there were cases of the opposite.

[Ksyusha]

Yes, Ksyusha, were, read. But as I understood, it was in the first batch, then it was fixed.

[Irin]

Irin, so a slow cooker (and by the way, 37502, as I saw) from a girl almost a year old. It may well be that her cord is not of some kind. I remember even in 6051 someone from the members of the forum came across with such a cord that left the nest. Why is a person driven to the service, if the matter may turn out to be trifling - to replace the cord. Agree?

Yes, I have 502 of the first batch ((((I will change the cord tomorrow, but I'm worried about a malfunction in the program. Especially often stewing and frying itself turns off ((I have to restart it several times.
And one more problem. everything started to burn after a month of use. Panasonic's friend has a prehistoric bowl, like new. And what about mine, I use the paddles from the kit.

but I'm worried about a crash in the program. especially often, stewing and frying itself turns off ((you have to restart several times.
And one more problem. everything started to burn after a month of use. Panasonic's friend has a prehistoric bowl, like new. And what about mine, I use the paddles from the kit.

Inform the masters about the failures in the program, they will definitely look.
As for the coating, we recommend that you wash the thicket with soda ash 1 hour + mustard 1 hour. l.
Then there will be no smells and deposits.
If there is a white bloom, then you need to wash it with citric acid powder, pour it on a rag and wash it, let it stand for a while in this solution.
Modern detergents do not always wash well, and old methods have been tested.

[Alexandr Br]

Alexandr Br, IrinaZ, I have the same problem with the plate as the Longina - the plate does not have a pin for removing it from the cover.
What should I do now or come up with to pull it out?

[Alexandr Br]

Alexandr Br, IrinaZ, I have the same problem with the plate as the Longina - the plate does not have a pin for removing it from the cover.
What should I do now or come up with to pull it out?

Hello!

Don't worry, we will send you a silicone element for the removable plate.
Write me your address along with the postal code and full name by personal letter.

P.s. I will send you a photo of the plate along with the silicone element by mail.

Best regards,
Alexander

Gentlemen, good day! Tell me where you can buy an additional bowl, an O-ring and other accessories for Brand 6051? Is it possible to do this at the same time as buying the most multi-soon or do you need to search in different places? You need to buy a saucepan this weekend (for mommy as a gift)

You really, really urgently need it, right? Giving on Monday?
This is necessary for the girls from Novosib to catch up - who bought where. Which trusted local stores.
I can only say that in the company's warehouse ( 🔗) there are also the pressure cookers themselves in white and spare bowls. There are no rings and will not be for some time.

I just went to Ya-Market, and Manna has already painted everything.

Here's another topic of fellow countrymen Novosibirsk... In it, you can also throw a cry, suddenly help.

Is there anyone from Belarus? Tell me where you can buy a ring from us. I have Philips, parts fit from Brand.

If you have UNIT pressure cookers, their USP-R10 ring fits.
I bought this for Brand 6050. Everything works fine.

They sent me my order, thanks.

I still had a plate for 6050 (which was sent to me instead of a plate for 37501), they said there was no need to send it back.
If anyone in Voronezh has 6050 - write to the LAN, I will give it.

Good afternoon, dear forum users.
New design 6050 silicone rings are now on sale.
Silicone rings 6050 of the NEW SAMPLE are suitable for the Brand appliances of the 6051 multicooker and 6060 smokehouse.
Please note, a ring of a NEW SAMPLE of a transparent color with a U-shaped connector.
Previous batches of rings from 6050 did not have such versatility.
We work for you.

Irina, tell me, please, on Sunday I ordered ring 6050, is this a new sample?

Irina, tell me, please, on Sunday I ordered ring 6050, is this a new sample?

Now only New Pattern rings are available.
I wish everyone a successful shopping))

I live in Ukraine. Please tell me how can I place an order for a ring for Brand 6050?

I live in Ukraine. Please tell me how can I place an order for a ring for Brand 6050?

If you know the TCs that are brought to you, then we will be happy to send through them, please provide their details.
Or you can order through friends living in the Russian Federation.

Good day!

Finally, I decided to buy a multi Brand 37501, but, as it turned out, while I was thinking and choosing, this model had already been taken off the market ... Why such an injustice ???

Dear forum users and members of the forum! If I still find this model on sale (I'm from Minsk) - is it worth buying? How is the repair (God forbid, of course!), Zapzatski? No matter how much I read reviews for other multi - 37501 is still the most optimal model!

Thank you!

I would search and buy. In Ukraine, its analogue is Dex-60. In September I was in Moscow and bought this particular model as a gift. The service is well established, I think that there will be enough spare parts for a long time, not all of them have been repaired. And we must hope for the best in terms of its performance.

and when, according to the latest data, is 6051 silver expected?

According to the latest data, we expect the BRAND 6051 multicooker pressure cooker in black in early January.

[IrinaZ]

IrinaZ remind, what is the current fate of our multi babies and pressure cooker for 2 3 liters. Are they waiting or are they still under development?

[IrinaZ]

IrinaZ remind, what is the current fate of our multi babies and pressure cooker for 2 3 liters. Are they waiting or are they still under development?

At the end of December, we expect a multicooker for 3 liters))
All details will be announced later))

This topic discusses all issues related to the purchase of Brand multicookers and accessories.

Good evening girls. I may not write there, but all the same I will ask or send me to the address of my question. I am a happy owner of the 37501 brand. But now it is not enough for me, the family has multiplied. I cook 2, 3 dishes a day. So I decided to get another assistant in the kitchen. Thinking about the pressure cooker. Tell me what is better to buy, another slow cooker or a pressure cooker. I didn't deal with a pressure cooker, but I want to. What's more convenient?