Need help repairing Brand multicooker / pressure cooker

Thanks for the answer! I did just that, just dismantled it (the window of the screen fogged up from the inside). I dried everything with napkins and a hairdryer, collected it, did not touch it for another day. Now she shines like new, squeaks happily. In short, the resuscitation was successful! Everything works as before!

I have bad luck too. I am very pleased with the Brand 502 multicooker, but I ruined the top cover against the wall lamp (almost burned through, a decent dent in the top part of the cover).
What can be done? I will contact the service center ... if they can help me.
I agree on a boo cover. I only need the top piece.

Found the cover at the service center.
I'll go tomorrow. Maybe remove the lid so as not to carry the whole pan? But as ? Someone threatened to give step-by-step instructions.

Better not shoot anything! There the wires run to the bottom. Trust the master!

: hi: There the wires go to the bottom.

Can't you detach them by opening the lid?

Thank you very much, the cover was replaced, the old one was given. Now there is a spare sensor.
Service in the service center made me happy.
I was surprised that when a lamp (such as a ball) burned a hole in the lid, there was no smell.

Regarding the E3 error and the failure of the upper sensor ..... They brought a multicooker for repair - defect E3 error. An external examination during parsing revealed: the connector for connecting the sensor itself to the wire going to the control board is all oxidized and full of condensate. By the way, the connector itself is located exactly in the place where water can get, if you do not pour it out of the container for collecting water in time. After washing and drying this detachable connection, the multicooker in the test mode rattled off THREE programs without a hint of error. When assembling the multicooker, the connector was removed from the dangerous place, fixed on the multicooker body. So far no complaints have been received .... Almost three months have passed since the renovation.

A few days ago I noticed that the clock on the display is lagging behind, but today I saw that there is nothing on the display at all and nothing happens when it is connected to the network, that is, the multicooker does not emit sound signals and the menu is not displayed on the display. What could it be?
Model 37501, bought a year and a half ago in Moscow for an official. site.

A few days ago I noticed that the clock on the display is lagging behind, but today I saw that there is nothing on the display at all and nothing happens when it is connected to the network, that is, the multicooker does not emit sound signals and the menu is not displayed on the display. What could it be?
Model 37501, bought a year and a half ago in Moscow for an official. site.

Good day! My business trip to St. Petersburg postponed a quick response to your question. I myself am the owner of 37501. My clock is running forward. Once every 2 months I correct them. While holding down the "Delay" button for 2-3 seconds. after the beep, you can go to the hour and minute setting mode! This is written in the instructions on page 9 And the fact that your display has completely "failed" is the battery life is over. It needs to be replaced with a new one. A year and a half is just the most optimal period of its validity. You can replace the battery in any authorized SC. You can also do it at home, provided you buy an identical battery. The process of replacing the battery is not very difficult, but it will take some effort and time, since the battery is installed on the control board. This video will help you see where it is located, and how to disassemble and assemble the multicooker yourself: 🔗

Please tell me what to do if the ten does not turn on in the pressure cooker-smokehouse, at least how to twist the bowl, and the other functions work. We do not have a service center, unfortunately. Smoker purchased in June

Please tell me what to do if the ten does not turn on in the pressure cooker-smokehouse, at least how to twist the bowl, and the other functions work. We do not have a service center, unfortunately. Smoker purchased in June

And you have it WHERE, it is very difficult to answer questions, and even more so to help without knowing where you are! Please fill in from where you are!

Sister, contact Vadim Br or another representative of Brand, they will definitely help you, and yet in your profile write from where you are, otherwise you will write from where you are in every post.

Please tell me what to do if the ten does not turn on in the pressure cooker-smokehouse, at least how to twist the bowl, and the other functions work. We do not have a service center, unfortunately. Smoker purchased in June

Hello sister!

Most likely in your situation you need to replace the ten. And it's not scary that you are far from Moscow.
Email me your address, zip code and full name and we will send you a replacement ten for free.
Replacing it yourself is not at all difficult.

If suddenly in the process of replacement there are questions, write or call, we will help!

tell me who can send by mail the upper temperature sensor to the Brand 37502 multicooker, preferably instructions on how to replace it

tell me who can send by mail the upper temperature sensor to the Brand 37502 multicooker, preferably instructions on how to replace it

Hello!

Email me your data (full name, address, postal code) and we will send you a replacement sensor with an explanation of how to change it yourself.

Oksana, employee of the "Brand" company

Good day.
We only saw your letter today, because we had New Year's holidays. We will definitely find a way out of this situation together with you. Our specialist will contact you shortly.

Good afternoon, Brand multicooker is great !! and necessary !! But I used it for only six months, when the EZ error caught fire .. If you do not turn it on for several days, you can turn it on and heat up something else in 5 minutes, but then this error turns off again and burns. The multicooker is under warranty for another year and a half !! (there is a serial number) But there is no service for this brand in Kaliningrad. Maybe you can order a temperature sensor from you if this E3 error is considered a manufacturer's error ??

Good afternoon, Brand multicooker is great !! and necessary !! But I used it for only six months, when the EZ error caught fire .. If you do not turn it on for several days, you can turn it on and heat up something else in 5 minutes, but then this error turns off again and burns. The multicooker is under warranty for another year and a half !! (there is a serial number) But there is no service for this brand in Kaliningrad. Maybe you can order a temperature sensor from you if this E3 error is considered a manufacturer's error ??

I read some kind of trouble with this error E3! I used it for about a year, but now I sit for a week without a multicooker, it gives the same error, and I also live in Kaliningrad. Tomorrow I plan to go through the services, suddenly someone will take up my device. And then a child without tasty cereals (on the stove I can't do that). I will talk about the heating element

I read some kind of trouble with this error E3! I used it for about a year, but now I sit for a week without a multicooker, it gives the same error, and I also live in Kaliningrad. Tomorrow I plan to go through the services, suddenly someone will take up my device. And then a child without tasty cereals (on the stove I can't do that). I will talk about the heating element

Hello!
Most likely you have a problem with the upper temperature sensor.
Replacing it will help you fix the problem with the E3 error.
Send me a personal message with your address along with the postal code and full name.
We will send you the upper temperature sensor by "Russian Post" and a video instruction on how to replace it.

Best regards,
Alexander

Alexander, thank you very much !!! I hope it will really be easy to replace everything, since without a multicooker, as without hands! And the service refused to help me

Hello again!

I will send you a video instruction with the replacement of the upper temperature sensor in response to your letter.

Please write me your address with zip code and full name in a personal letter.
We will send you the sensor to the specified address.

Best regards,
Alexander

Hello again!

I will send you a video instruction with the replacement of the upper temperature sensor in response to your letter.

Please write me your address with zip code and full name in a personal letter.
We will send you the sensor to the specified address.

Best regards,
Alexander

Alexander, has already sent her data. Probably I did something wrong ... Now I sent it again, if you don't receive it ... it means I could not figure out how to send private messages

Hello! I have a question for Brand employees. The multicooker gives an E3 error, there is another month under warranty. In addition, the smell from the heating element is still there, not always, but it still happens when baking or steaming. What is the best way for me to make repairs under warranty - contact the store where I bought it or take it to Moscow to the service center? Is it possible to repair it with me or during the day, for example. It will probably take a long time to go through the store, but I don't want to sit without a multicooker. Please advise where to apply.

Hello! I have a question for Brand employees. The multicooker gives an E3 error, there is another month under warranty. In addition, the smell from the heating element is still there, not always, but it still happens when baking or steaming. What is the best way for me to make repairs under warranty - contact the store where I bought it or take it to Moscow to the service center? Is it possible to repair it with me or during the day, for example. It will probably take a long time to go through the store, but I don't want to sit without a multicooker. Please advise where to apply.

Good day.
You can bring the multicooker to our SC, which is located at the address: Moscow, Egoryevsky proezd, 2.
Working hours: Monday - Friday, from 9 to 20 hours, Saturday from 10 to 18 hours.
Driving directions and a description of how to get there, you can see on the official website of the Brand.
It is advisable to take with you a full package of documents for the purchased multicooker.
Our SC will try to make the necessary repairs on the same day. )))

Hello, we are also the happy owners of the brand smokehouse, we have been using it for more than a year and everything is fine But !! As a gift, my husband's sister was presented with a cartoon pressure cooker, and now she will take her to the warranty repair for the fifth time ((all warranty coupons have run out, what to do ?? can you change the unhappy one for a happy one ?? how to do it ??

Hello! I have been using the 37502 multicooker for a year now, but the last couple of days the E3 error has been constantly getting out. And today it burns all the time on the panel, you have to unplug it from the outlet. There is no service of yours in our city (I live in Ulan-Ude), and without a multicooker I can’t do it, two children will remain hungry. HELP!!! WHAT SHOULD I DO!!!

Hello! I have been using the 37502 multicooker for a year now, but the last couple of days the E3 error has been constantly getting out. And today it burns all the time on the panel, you have to unplug it from the outlet. There is no service of yours in our city (I live in Ulan-Ude), and without a multicooker I can’t do it, two children will remain hungry. HELP!!! WHAT SHOULD I DO!!!

Hello!

Don't worry, write to me with a personal message your address along with the index and full name.
You will need to replace the top temperature sensor in the multicooker.
We will send it to you by "Russian Post", as well as a detailed video instruction on how to replace it.

Yours faithfully,
Alexander

Good day! We are ready to send you the top temperature sensor. I wrote to you in a personal.

Good day. The other day the Brand 37502 multicooker started showing the E0 error. How can I get a new temperature sensor?
Thank you

Hello! Help, today my multicooker 37502, when cooking porridge, sounded and gave an error E3, the cartoon worked for exactly a year. We live in the Moscow region, but there is no way to get to Moscow because I am expecting my third child.

Hello, I have a Philips HD2173 multicooker, the steam discharge valve has broken, the cartoon has been in the service for two months, the valve is waiting, there is no strength to wait already. Can Brand 6050 valve fit? and can I buy it from you?

Hello, I have a Philips HD2173 multicooker, the steam release valve has broken, the cartoon has been in the service for two months already, the valve is waiting, there is no strength to wait already. Can Brand 6050 valve fit? and can I buy it from you?

The valves are not sold separately.
I cannot answer about compatibility.

Hello! Help, today my multicooker 37502, when cooking porridge, beeped and gave an error E3, the cartoon worked for exactly a year. We live in the Moscow region, but there is no way to get to Moscow because I am expecting my third child.

The past message has gone somewhere.
We ask you to call our SC, the guys will definitely help you.

Hello!
Half a year has passed and the E3 error also visited me. I, like many, have two children here. One very little, no time at all. Help me out, I beg you !! ! I live in the city of Kaluga, I can also have a sensor, otherwise it’s very hard without multi

Good day. I have a multicooker pressure cooker 6050. Today the lid fell and a plastic protruding part flew off from it, which fixes the lid when it is closed. Without it, the lid rotates and does not snap into place.
How to fix this problem, is it possible to replace the cover and how much does it cost. I'm from Ukraine.

Hello!
In April 2013 I bought a Brand 502 multicooker, 850 W, white. Since then I have been using it for a little over a year, but the last few days the error E3 has been constantly displayed. Now this error is constantly on the panel. Pulling out of the socket does not help either: after switching on, the E3 lights up again. There is no service of yours in our city (I live in Saratov), ​​but I can't do without a multicooker.
Help! What should I do!

[Alexander]

Alexander, the Brand company is closed until January 6th, so you will have to wait a bit for their answer

Help, save! a detail for the BRAEND 37502 multicooker was lost - a small silicone circle "with a leg" was inserted into the bottom of the valve, and now it is gone! How does this affect multi work? I made an order on the BrandA website for a pressure cooker-smokehouse, how can I add the missing detail from the multicooker to the order?

[Inna]

Inna, there is no silicone valve on the open market. Maybe the service center will help with this? Or will they be able to send from the central service along with the smokehouse? In any case, we will wait for the working day, then the company representatives will be able to answer. Don't worry, everything will be resolved.

[Inna]

Help, save! a detail for the BRAEND 37502 multicooker was lost - a small silicone circle "with a leg" was inserted into the bottom of the valve, and now it is gone! How does this affect multi work?

Inna, I have been without this circle for almost a year ... Everything works.

the upper sensor on the multicooker brand 502 failed where to buy
+

[Denis BR]

Denis BR, hello denis, my multicooker brand 502 gave an error e3 does not respond to any buttons, I already had this problem a year ago, they sent me a temperature sensor by mail. What do i do

[Evgeniya]

Evgeniya, answered you in a personal

Help is needed, with the repair of the Brand 37501 multicooker, the fact is that they gave it to me in 2012, it was not possible to use it for a year, a year later I made up my mind, took it out, washed it, turned it on ... I cooked soup safely, while baking a pie in the middle of the program, it turned off , and that's it ...died, does not react to anything at all, does not give out any errors, however, it regularly shows the time even in the box, the guarantee of course has already ended in the repair of multicooker in the city we do not have. But there is a great desire to revive it all the same. Help!!!

[Veronica]

Veronicamaybe something with the contact of the network cable? Does the multicooker only show the clock? Doesn't the menu appear when plugged in? Have you tried another cable? If the matter is more serious, then you can take the multicooker to the Brand's central service on Yegoryevsky.

The cable is working, if only something is wrong with the power supply unit in the multicooker, it only shows the clock, the menu does not turn on and nothing turns on at all.

You will call the service center (they work today) - (495) 662-59-97 d. 117

Thank you very much, I called and said that one of the two thermal fuses burned out which my husband would find out, and they are even ready to name the parameters for buying and replacing on their own. It's a pity that after the first use like this ...

It is a pity that the multicooker waited so long in the wings to break down so quickly

Hello again, we went to Yegoryevsky, we replaced the thermal sensor (450 rubles), gave us a half-year guarantee for it and released it with a working multicooker. But it was not there, since Friday I have used it three or four times (I cooked soup, stewed meat with vegetables, chicken in tomato sauce, etc.) and again the same thing on the pie baking mode (I took a chance after all !!!!), in the middle of the program turned off and everything died again !!! Husband in a rage he made a pie with love and tediousness worthy of admiration !!! THINGS ARE NOT GOING MY WAY!!!

So my multicooker 502 is broken. In operation since February. g., gives an error E3. Help!!!

Hello

I answered you with a personal message