Contact grills Steba

Something is taking a long time for the order, in the menu the order is still being processed, there is a warning that the shipment may be delayed for 2-3 days (initially they wrote on the 19th of the receipt, now, it means, wait in the 20th). Does everyone have such delays?
I ordered it at the ozone sale.
PS In the same topic, I found that the replaceable plate is flat / ribbed, and in the reviews on ozone at 4.4, the man writes that he has a flat / wafer replaceable plate. Whom to believe? And also: they changed the cover, as far as I understood. Worse / Better? How to care? And also how and where does the fat drain if there is no pallet? I didn't understand this moment at all.

[marlanca]

marlanca, Gal, why are you silent, as a partisan, what did you get a grill ???))

[Masinen]

Masinen,
Oh Man, Duc like so much has been said about him ..., I tried everything - meat, and wings, and vegetables, and waffles baked everything very good. liked it .... ... thanks everyone for the tips and advice ....

PS In the same topic, I found that the replaceable plate is flat / ribbed, and in the reviews on ozone at 4.4, the man writes that he has a flat / wafer replaceable plate. Whom to believe? And also: they changed the cover, as far as I understood. Worse / Better? How to care? And also how and where does the fat drain if there is no pallet? I didn't understand this moment at all.

The plates have a "spout" for fat drainage. You can substitute a cup or saucer under it, and your configuration should already have a special one. cups.
The man writes about the plates that are already installed in the grill. They are corrugated / waffles. Additional (third) plate - smooth / corrugated.

On September 18 I bought a Steba PG 4.4 grill on Ozone. And after 2.5 months of active cooking (it was approximately used every other day) - the coating peels off. There are 2 peeling spots on the bottom plate. I used only silicone tongs, soaked them for an hour after cooking and cleaned them with a soft sponge. She took care, took care - and it didn't work out!
Not sure if your coverage is covered by warranty? Does it make sense to contact a service or store?

You need to contact Ozone.

The question is not addressed to anyone in particular. What and how should you cook in the grill, then soak it for an hour? It cooled down, washed under running water and everything was washed, all the same, it seems to me, there are errors in operation, we can assume that there is a certain percentage of defective plates, but I don’t think so

Soaked, left to do other things. Came back an hour later, washed. Somehow I didn't bother counting the time.
Wash it under running water only if I fry something fatty, such as pork or cutlets. And from chicken breasts under the marinade (which is most often cooked) there is always a thick soot on the plates ... Is it wrong for you?

[Qsu]

Qsu, did you lubricate the plates before heating?
I have to lubricate it, because the factory gloss is gone and the poles are no longer smooth and shiny.
I take a brush and apply a thin layer of oil, and then turn on the heat.

I grease it, but not always ... Sometimes I remember late and go through the hot brush with a brush, before laying the product. Do you think this is the problem?

[Oksana]

Oksana, I am in the process of using, for myself that is how I understood.
And I grease it every time.

[Oksana]

Oksana, I marinate chicken breasts in a mixture of mayonnaise or vegetable oil with herbs, garlic, sometimes add ketchup, soy sauce, lemon juice, marinate and for the night and for 2 days sometimes, if that day is not needed, I wipe the breasts with a paper towel before grilling, not fanaticism, but nothing remains of the marinade, he has already done his job: he gave the meat aromas and juiciness, if left on the meat it will naturally burn and only spoil the taste. With this method of cooking, the breasts are obtained, cook very quickly, the grill remains clean

[Hope]

hmm, Hope, thanks for the idea!! It did not even occur to me somehow.My marinade is not so greasy (nevertheless, mayonnaise and oil are better for non-burning, probably). Adjika, mustard, garlic, soy sauce, kefir, lemon juice are present in different ways. And you're right: it all burns out!
Now I will blot with a paper towel.
But I think it makes sense to contact Ozone, did anyone have experience? Will they change the device or will they say that they themselves are to blame?
Basically, the bottom plate can be replaced with a spare one.

[Oksana]

Oksanauntil your warranty period expires, of course you need to contact, because your marinade has burnt, it shouldn't peel off in theory, you didn't clean it with emery and didn't scrub it with a metal brush

from the fact that your marinade has burnt, in theory it should not peel off

Does the instruction say somewhere that you can't put marinated meat on the plates? Or that the plates should be lubricated with oil before each use? No! This means that you can safely demand replacement of the plates.

My worst fears were justified. This is what the detachable panel looks like now.


The photo shows that the non-stick layer is not scratched, but swollen from the inside.

I bought the grill on August 24 (through a special offer from Steba for members of the forum), used it a maximum of once every two weeks, observed the temperature regimes. Soap only with a sponge (foam side) in warm soapy water. I did not use any metal objects, only silicone. I am tormented by vague doubts whether this action was caused by the need to sell low-quality goods. Maybe the representative of S-t will be able to comment?
Very upset

PS: it turns out I'm not the only one

On September 18 I bought a Steba PG 4.4 grill on Ozone. And after 2.5 months of active cooking (it was approximately used every other day) - the coating peels off. On the bottom plate there are 2 peeling spots. I used only silicone tongs, soaked it for an hour after cooking and cleaned it with a soft sponge. She took care, took care - and it didn't work out!
Not sure if your coverage is covered? Does it make sense to contact a service or store?

But where should I go with a warranty case? I have no idea which store the goods were brought from, because I arranged everything through Stebowicz

[Irina]

Irina,: swoon: This is yeah! Indeed, bubbles are clearly visible. And the period of 3.5 months (even with daily use) is not a period! Strains !!! Ir, I don’t even know what to say ((((. I would have been morally flattened by someone like that. The photo shocked me!)
Dear S-t, please comment on this situevina. Is it possible to expect replacement of plates?

Is it possible to expect replacement of plates?

What does -possible- mean? The promotion did not indicate that you were purchasing a deliberately defective product and agree with the consequences of its exploitation? This is a completely guaranteed case! Irina, do you have a check from a trading organization ?? But I got the impression that the coating on your grill is different from the coating on mine, something is wrong here

I found all the documents for the grill, there is a guarantee, a receipt, and even a cashier's receipt. The sale, as it turned out, was carried out by a certain company, Fride LLC. I’ll wait for what Stebovich says, and then we’ll decide. Remember, I already wrote a couple of weeks ago

Girls, I’m upset yesterday I cooked pork on the grill, it stuck tightly, when I tried to tear off the meat with a silicone spatula, the meat lagged behind in parts, the fried crust remained on the plates. Of course, I went nuts, because I've never had this before. Then I tried to wash it as usual, soaking it in warm water and detergent beforehand. But the plates are still not washed, I already rubbed them with a brush and a sponge until stupid. No, the meat of course has moved away, but all over the surface like greasy spots. What does it mean, the ambassador came to the cover? But the unit is only 3 months old

Once again I reread the instructions in the most detailed way, even in German. It is necessary to lubricate only before the first use (!), Before each - no need!

The girls baked waffles for the second time, well, how fast and tasty, baked for 3.5 for 4 minutes, smeared with boiled condensed milk (cooked in Shteba on frying - after boiling for 15 minutes) ...

The panels can be replaced under warranty.

[marlanca]

marlanca, what is the recipe for such delicious waffles?

[Katris]

Katris,
Katya, I baked here according to Irina's recipe ( Kara ) - https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&Itemid=136&topic=304428.800 only instead of butter I used margarine "pyshka", with margarine they are more crunchy and made half the norm, exactly 3, bookmarks from this amount turned out, oh yes, there was no cocoa, replaced with flour ...

[marlanca]

marlanca,
Please tell me which grill you like more Steba VG 200 or 4.4, I can not make a choice.

[Arugula]

Arugula,
It depends on why you take it, 4.4 is a more universal grill, 200 takes 2 times more space, does not bake waffles and everything must be turned over ... I don’t even know according to taste preferences ... now if I were told that one must be abandoned, then without a doubt I would have left 4.4 for use ...

[marlanca]

marlanca,
grill is needed for meat and fish, you wrote on page 11 that meat is juicier at 200

[Arugula]

Arugula,
For meat and fish, better than 200, there you can add a little water and flavors (various herbs) to the pan, I made meat and fish, and vegetables, and the whole chicken turns out great, again, if the size does not frighten me ... but for me, having both that and that, now would take 4.4 because of the versatility of the latter ...

[marlanca]

marlanca,
Thank you very much, I'll take 200 then.

They brought me plates to replace the spoiled ones. To say that I am in shock is to say nothing. Judge for yourself, on the left is a new plate, on the right is a spare from the old kit

[Kara]

Kara, they are in the new grills now all dark with small golden splashes and may be a better coating than the old one)))

my waffles, which taste like hearts

Mash, how can I say? Happy the first time it was bullshit was substandard? No, I'm upset. Are you happy with the replacement? - Yes of course. More precisely, I can say in 3-4 months

Irina, the substandard is not on sale. What's the point?? Making an exchange later will cost more. You are in Moscow, what if Vladivostok?

The Germans really changed the manufacturer of the plate coating and it looks different. According to the Germans, both options are good and there is no reason not to believe them. Defects can be found at any manufacturer, but for the Steba 4.4 grill, I do not know of a single return in 2 years. There are references for plates, but there are less than 0.3% of all sold grills, both according to our statistics and according to the statistics of the Germans. They produce the same model for KENWOOD and have the same percentage.

And next year they promise ceramic coated plates for this Steba grill model.

[Shtebovich]

Shtebovich, but can you buy these plates separately? I ask not because I need it (everything is in order with the plates, mmm), but just in any case.

Dear S-T, but you can buy plates for the 95th model, because of the quality of my family I rarely use the grill.

Grill plates 4.4 are on sale. There is 95 for the grill, but now not all 3 types are included in the package. Check with the store.

Girls, I have lean beef (eye muscle), tell me how to marinate it to make it delicious. I want to grill tomorrow. Unless, of course, it is not too late.

Girls, hello, read the whole topic.
I realized that model 4.4 is in 1st place. Here it costs about 100 euros. But, as I understand it, without wafer panels.
95 grills at the same price.
70 model - only yesterday it was 60, today it is already 75.
In general, I considered Tefal 6050 for 52 euros, but after turning it in a store, I refused it.
What do you advise ? Which model should I buy?

[Olga]

I have lean beef (eye muscle), tell me how to pickle it to make it delicious

Olga, for grilling, I marinated very dry meat that is why recipe. We were very pleased with the result.

[Lisichkalal]

Lisichkalal, Svetlana... Model 4.4 has double-sided plates, with one waffle, with another ribbed. I have not met otherwise.
And in OZON they also put a smooth panel.
Everyone praises him very much!
I also bought myself, but have not tried it yet. But he looks very solid!

[Lisichkalal]

Lisichkalal, Svetlana... Model 4.4 has double-sided plates, with one waffle, with another ribbed. I have not met otherwise.

Svetlana, in Europe, as I understand it, they are assembled differently, there are no waffle panels on the other side. But they sell waffles separately, for 30 euros! I do not plan to buy them.
Therefore, if we take 4.4, then it will come for 100 euros with smooth and corrugated panels.
It is also embarrassing that there is no pan for fat. But the girls write that this is not a problem.

[kVipoint]

kVipoint
And so he was a good 95, but it pleases with a set of plates and its weight!

Maria, and if there are no wafer plates, then all the same 4.4. better than 95 model? Or not? We have the same price for them.

[Svetlana]

It is also embarrassing that there is no pan for fat.

Svetlana, so it's the same, I believe +! Since the fat in the pan does not burn, but flows down the groove in the container (such square cups that come with the kit). Everything is very convenient !!! Take 4.4, you will not regret

[S-t]

S-t,
Thanks for the answer. The grill has not arrived yet, but I am already calmly waiting.
Girls! I ordered a grill for black Friday on ozone, and the grill is still running. Do you think the price will not change? (paid by card and partially from an ozone account).

I wanted to order another sous vid and just of ... la from new prices. There were 4 thousand! And now there are almost 11 thousand. Somehow it does not fit with the ruble exchange rate, beyond good and evil. So I will continue to see it in the slow cooker.

Maria, and if there are no wafer plates, then all the same 4.4. better than 95 model? Or not? We have the same price for them.

Definitely)
Well, waffle panels are a nice addition.
If not, you can buy a waffle iron.
And I don't have a waffle iron, so these panels were necessary for me))

Maria, and if there are no wafer plates, then all the same 4.4. better than 95 model? Or not? We have the same price for them.

Definitely)
Well, waffle panels are a nice addition.
If not, you can buy a waffle iron.
And I don't have a waffle iron, so these panels were necessary for me))

Girls, congratulate me! The grill came to me! Hurrah!!!
Marinated meat, tomorrow I will test it. I liked the grill very compact but heavy. Everything is included in the kit (cups and additional plate).

[Svetlana]

Svetlana, so it's the same, I believe +! Since the fat in the pan does not burn, but flows down the groove in the container (such square cups that come with the kit). Everything is very convenient !!! Take 4.4, you will not regret

Definitely)
Well, waffle panels are a nice addition.
If not, you can buy a waffle iron.
And I don't have a waffle iron, so these panels were necessary for me))

Elena, Maria, thank you for your answers !!! Understood, then, if the shteba, then model 4.4.
I'll look at the tefali a little more, I am very much attracted by the fact that the plates are very well washed from tefaleks. And in the umm, including.
I have a waffle iron, but for thick Belgian waffles. I also look towards the waffle iron for thin waffles, but I haven't studied this issue in detail.
Girls, another question, although I know that I am repeating myself and have already written about this ..... the panels are easy to wash at 4.4. ? I hate washing with hands))))

[Lisichkalal]

Lisichkalal,
Sveta I will insert a few words about Tefal (as I have had it since 2006, the old man, however) and so the plates, like new ones, are not done to him at all, but his area is smaller and there are no wafer plates, it is much easier to wash the way the thermostat itself is removed there and you take it by the handle, it does not heat up in the PMM or you just wash it under running water, I NEVER cooled it down in 8 years of operation ... only then wash ...

[selenа]

selenа,
Stebika unconditionally ... this is not even discussed ...
He cooked vegetables for me in unfolded form at a time, then baked a whole chicken in spare parts, and even baked waffles when the guests were there ... Tefal, of course, beloved, but in this he undoubtedly loses ... stick it in ....
Lisichkalal,
Svetlan, 3 pieces from my palm will fit, for guests it is still too small ...

[Lisichkalal]

Lisichkalal,
Svetlana, from the above proposed grills, probably 4.4 (but this is me personally) because of its versatility ...