Technical department. Multicooker DEX

2) Unscrew 4 screws from the bottom of the device and try to separate the bottom from the rest of the case. There, everything around the perimeter is on plastic latches. We had everything in a burnt-on dried syrup, so it seemed that it didn't go well. There is really no difficulty. When the bottom came off, the power connector into which we plug the power cord from the outside was taken out of the groove. Then the bottom was completely removed, here it is:

3) Then the caramel was rubbed off.
4) Then we unscrewed 2 screws and removed the pressure button. There are wires coming from it, there really is some kind of sensor in it. The whole button was covered in caramel, I wiped it off, but only a few traces remained:

5) Unscrew the wires from the two terminals that protrude through the hole in the housing from the heating disc. This must be done carefully so as not to damage the terminals, as they are hermetically sealed into the disc. Klemes were also caramelized. Then they unscrewed two screws and removed the heating disc itself. Here it is, after unsuccessful attempts to wash it, it didn't get any better:

Then everything that they saw was washed, dried and collected back.

After assembling the cartoon it works, pah-pah-pah.

What surprised me a little was the lack of fillings. If the device had not remained so unwashed, then you would not guess that they climbed into it. But I think that I shouldn't rely on the service, because in case of problems, the view of the master from the inside will show that we have disassembled it, and this is already a non-warranty case.

Another important point. Everybody has a clock on the "face" of the device. So they are powered by a battery (like a computer BIOS), which is on the board under the control panel. This battery can only be changed by disassembling the device. Question: how long will it last? Here is the inside view:


Also on this board there are 3 little black pieces, which, perhaps, are the relays that regulate the on / off of the heating element. In our home, for 1 year of operation, the voltage stabilizer failed, in which the reels look something like this. Here is a photo of them from the multi. Maybe someone from the labeling will understand what it is.


Also: there is something in the lid, wires go into it. What's there is a mystery to me. Maybe a steam sensor and a thermocouple? These wires are:

The version that there is a weak heating element in the lid - maybe. 860 W is written on the heating element, 980 W on the multicooker itself. Maybe a small 120 W tenchik under the lid?

The moral of this fable is this - people! do not repeat my mistake!
How to handle milk in a cartoon is still unclear to me. But, if something has escaped into the interior of the device, do not be afraid to disassemble and clean it before everything there burns tight.

Now I'm cooking. Burned does not stink. Works. And that's good! (I bought it 8 days ago, bought it for 2 years of service).

I'm glad you managed to revive your cartoon. otherwise, as I read your story, my heart skipped a beat

and thank you so much for such a report. errors - they are no longer errors if conclusions are drawn from them. and if there is also a benefit for others, then everything is super! sorry for such selfish thoughts

[Olyalya82]

Olyalya82 It's good that everything ended well for you! Teng for 120 watts from the top is very good! Less condensation and less heat loss. And from the top there seems to be a temperature sensor, which is also a big buzz

I agree with everything, only one thing: you cannot wash the lid under the tap, as some users describe for other multicooker models. By the way, I washed the removed heating disc under the tap, but I wetted the contacts themselves.

[Olyalya82]

Olyalya82 My multi lid is also not removable, it does not bother at all, it washes well.I can only say that on all advanced multitudes the cover is not removed

I don't know, maybe I'm wrong about the design.
For example, how does an electric kettle determine that the water has boiled and needs to be turned off? There is nothing in the roof.

There is a "dull" sensor, like in a "Soviet iron" near the heating element or in the handle, error + - kilometer

[Olyalya82]

Olyalya82 Thanks for the report! Here we will learn from the mistakes of others. I made condensed milk in DEX, only without soda. Thu-thu, nothing happened. At the moment of boiling, the lid got a little splattered. I was really worried about you. Well, I don’t know what I would do without multi now !!!

The "trouble" of electricity is not that it is impossible to wet, but that there may be a short circuit. Therefore, after a profuse "drenching" you need to withstand the time to dry. And in order not to ask questions such as: "How quickly it takes time to dry", they suggest not experimenting ... P.S ... Even mobile phones are sometimes washed and then dried. The result is a working device.

[You can change this battery only by disassembling the device]

You can change this battery only by disassembling the device.

- Is it so bad? Need to completely disassemble, otherwise you can't get to the battery?

how long will it last?

The service "Morpfy Richards" (twin of DEXa) assured such a question that it should work out all two years of the warranty. But, after eight months I notice the "paleness" of the numbers, my husband says she will not have long. So ...

There is no other way to get there, just unscrew the screws and snap off the bottom. Do not be afraid, everything is simple there.

What to make out is just clear, but only the guarantee will be yok. Though she is English, but if something, then you can demand from the bourgeoisie.
I also wanted to clarify for the bowl, natural thickness 2.5 mm or 4? Since we have a service (although it is called DEX), it will be faster than from England, and it may be cheaper, suddenly something.

The bowl is like 2.5 mm. If you mean the English Morphy Richards, I don't know anything about the guarantee. Dex-50 can be easily disassembled and assembled; there are no seals or control stickers in it. I myself was afraid to break the seals, but they are not. If it's just a battery, then it won't be seen that something was done.

And my multi case cracked at the top under the rim of the saucepan, 1 cm crack
Yesterday evening I cooked thighs on baked goods, I did not take out the saucepan or wash it, I decided today to cook potatoes with the remaining fat. When the saucepan is in the multi, the crack is not visible. Well, I cooked potatoes and was about to wash the pan, took it out and saw a crack.

And my multi case cracked at the top under the rim of the saucepan, 1 cm crack

oh, how annoying !!! but does it fall under warranty repair or exchange ???
I really hope that we still have mandatory manufacturers and dex will decide everything.

And my multi case cracked at the top under the rim of the saucepan, 1 cm crack

I sent it to the store, today they called that I will get a new one !!

Agatha, how long have you been using it?

I used it for 2 months before. At first, one crack appeared, I was already thinking to seal it with special glue, and after 3 weeks a second one appeared, just opposite the first.

After assembling the cartoon it works, pah-pah-pah.
The version that there is a weak heating element in the lid - maybe. 860 W is written on the heating element, 980 W on the multicooker itself. Maybe a small 120 W tenchik under the lid?

Today I also looked at how the cartoon is arranged inside. Once again I tried to boil milk "on the machine". Just left here "for a second" - and all the cartoon is in milk. I confirm that it can be easily disassembled, washed and assembled. From pleasant surprises - THREE heaters! One main at the bottom, in the lid and one in the middle.

I don’t know the address or not, but my body cracked under the rim of the pan (message dated January 21, 2011 Dex multicooker photo). I sent it to the Technotochka online store. Replaced without problems! I am very satisfied. And still I think that today Dex is the best! I have Yummy, Aurora and Dex.There is something to compare with.

Dear soforumites, give advice. I bought my wife a multicooker by March 8 - the delight was indescribable, but after about a month of happy possession, when boiling, the milk ran away violently with a fountain. The wife was in shock - before that everything was OK, and she cooked milk porridge and boiled milk. After washing the cartoon, everything seemed to be as it was, but now when boiling milk or cooking rice porridge, milk always escapes ... PO-MO-GI-TE

Maybe carbon deposits have formed on the sensor inside and now the temperature is measured with a delay. The sensor is kind of inside the press button in the center of the bottom. Was it flowing there.
After my lapsus with condensed milk, I don't try to do anything dairy at all (somehow I never need to).

Agata21? I have the same story with the case, exactly the same crack has appeared, now I don't know what to do, or ignore and use it further, or try to change it, but I don't know how to do it, but I have had a multicooker for 8 months already. , please, in more detail how you changed it.

I'm upset, who knows, help me, the multicooker is not even a month old, but something with the screen is not right:



The word warming up and yoghurt and on the number 9 in the middle the color disappeared. What to do? I'm worried that it will continue to grow and soon nothing will be seen.

Damn it is insulting.

Agata21? I have the same story with the case, exactly the same crack has appeared, now I don't know what to do, or ignore and use it further, or try to change it, but I don't know how to do it, but I have had a multicooker for 8 months already. , please, in more detail how you changed it.

Very good topic for help

Very good topic for help

Thank you, I read the whole Temka, but I decided that as long as this crack does not grow and does not interfere with anything at all, I will not change the cartoon, I really feel sorry for giving it away, it works so well on all programs ... t-t-t .. , and which one will be replaced is unknown. And the guarantees are ahead for more than a year. "We with the cartoon" decided so - we will wait, cook, and then we will decide for the "health" of the multicooker.

I understand this position. But from the point of view of expertise, an "ancient or long-standing crack" can be interpreted as a unit that has been used for a long time by the user in the wrong conditions.
Nevertheless, I wish you and your multicooker friend delicious dishes.
I myself always sadly part with my favorite technique.

and today I also gave my multicooker to the service: (the edge on the display moved away from the steam, and a crack started on the display, the store said that this was most likely not a warranty case.

and today I also gave my multicooker to the service: (the edge on the display moved away from the steam, and a crack started on the display, the store said that this was most likely not a warranty case.

What's with your multicooker? Have you changed?
More than 2 months have passed since I discovered a crack on the plastic, in the place where the saucepan lies with its rim, and this crack, as it was 5 mm, is so, that is, it does not grow either in width or length. So "the flight is going well", we cook, fry, steam)))

And DEX multicooker is an exchange technique, they should be changed and not repaired, or I don't understand something ...

they probably exchange, if this is a guarantee case, and if not, then I don't even know what they will do

why not a warranty case? after all, the display was damaged by steam, which somehow got there, and not from the fact that the multicooker was "dropped on the floor and beaten." Has the display stopped working? or a slow cooker?
In any case, if they do not repair it, they still have to change ... I think so. ... ...

If there are no tear-off pages in the warranty card, then the equipment must be exchanged. I was exchanged without any problems in the T online store
Techno point (first there was one crack, and then a second one appeared, just opposite the first). And since I called the office of the Dex center in Kiev, they are well aware of the problems of Multi.

Girls, I have the same problem, I found a crack under the rim of a saucepan in a dex-50 multi. with great difficulty I handed it over to the online store under warranty, they stubbornly insisted to me that it was "mechanical damage", but still they took it. And so I handed it over on March 6, and on March 23 I went to pick it up. I open it, take out the saucepan and there is no limit to my horror! Inside, where the button is all flooded with something black that has clearly escaped, the cartoon is dirty, dry, the valve is dirty in the remains of food .......... I brought my cartoon absolutely clean, and here it is .... Explain please, to whom was the cartoon replaced, did they bring you a new cartoon with a new bucket or did you leave your bucket? I have the impression that both the saucepan and the cartoon are some kind of wild, I'm in shock ........ I demanded service bodies from the store and immediately called from the store, they put me in touch with the repairman, he told me what he said to my lamentations? Well, probably you were given the wrong one ... Well, this is ridiculous ... Please answer those who have replaced the multicooker! I have to wait three days until they change again

In any case, if they do not repair it, they still have to change ... I think so. ... ...

I hope so. I will wait until Tuesday, and I will call the store, on Tuesday just 14 days since I handed it over to them. I just know a case that the cartoon was changed for 2.5 months

Hello everyone, I'm again with my problem. I already wrote that a month ago I handed over my Dex 50 under warranty to the store, they sent it to Lviv, three weeks later I call the store, and they say that yesterday they sent my multicooker from Lviv to Kiev. Another week has passed, today they call me from the store, and they say that Kiev did not accept my cartoon under warranty, because there is no complete set, and they sent it back to Lviv: girl_cray: That is, it turns out that they looked inside the box only after a month !!! Yes, I didn’t put the spoons there, and the steamer, but firstly, they had to tell me that when I handed in under warranty, there should be EVERYTHING, even spoons, and secondly, why did they say about it only a month later, and thirdly why immediately send back to Lviv. poluchaetsya I need to take these ill-fated spoons to the store, they will send them to Lviv, then back to Kiev, now the holidays, then I will see my slow cooker, at least in another month. And it is not clear whether they will do something to her or not. As for me, this is some kind of mockery, and if suddenly my spoon or a stand for a steamer breaks down, then the multicooker cannot be returned under warranty at all: pardon: I always advised everyone these multicooker to my friends, and with this service already and I don't want to advise anyone anything

I am not strong in law, I cannot give advice or help with advice. But in general, any service department seems to be obliged to provide a similar unit to the repaired unit for the period of repair. And it doesn't matter if it's a car, a mobile phone or a multicooker.
Another thing is that it is hardly possible to achieve this from service providers. But at least you try to download the right!

so the problem is that the service is not in my city, but in Kiev, the store communicates with it, not me. Such a spoiled phone, I'll wait another week, and then I'll do something.

It's sad ... Worst of all, in such situations, absolutely nothing depends on the consumer! The person gave the money for the goods - and goodbye. Nobody else is interested in you and you are not important

It turns out that you have to buy the goods of the company that serves the service in my city, then at least it is possible to communicate with them, and write a complaint to the appropriate department, as well as the wind in the field. Not only that, they can just say - Not a warranty case, and then I can prove to them by phone

I'm upset. My favorite slow cooker is broken. The warranty period has already passed. It was revealed on our own that the temperature sensor on the button does not work. It would be a pity and unwise to buy a new multicooker just because of a broken thermal sensor. Maybe someone knows where to get such a spare part?

But Scarlett doesn't bake. And Dexic makes wonderful pastries.
But the choice, of course, is yours. Failures occur with the most expensive equipment, even with the vaunted Kuko.

[IRRINA]

But Scarlett doesn't bake.

bakes, in other modes.

HERE.

IRRINA, namesake! why do you refuse dex? something confusing?

[IRR]

bakes, in other modes.

IRR, this is no longer baked goods, but continuous dances with tambourines. Disconnected - will not disconnect, and if it does, when? And how much to hold then on porridge, and how much on heating? What if the porridge turns off again ahead of time, and will the pie be baked in time?
If it's baked goods - well ... then I don't understand a thing in this life. In my opinion, this is a search for a way out to bezrybe. But if someone suits - well, Scarlett is quite a good cartoon, especially considering her price. To begin with, he will, well, then the person will decide what is more important to him.

[IRRINA]

IRRINA, namesake! why do you refuse dex? something confusing?

IRR, who are you talking to on this topic? I don’t see this IRRINA here
And azaza too, who here asked for Scarlett?

IRR, who are you talking to on this topic? I don’t see this IRRINA here
And azaza too, who here asked for Scarlett?

Yara! The girl deleted her message after receiving a comment about the caps-bow. The message was that a man was going to buy Dexik, and then there were two complaints about him. Well, fsё, then, g ... our Deksik (with which I personally do not agree at all).

[taycat]

no-no, they still bake normally there soup I am tracking antiresis on the subject of only one in the household (33rd)

and what happened there for the complaints about Dax? otherwise I

One here from taycat - the thermal sensor broke down after the end of the warranty period. And the second in the profile branch of Dex-60 - the new one gave an error when it was first turned on.
On the soup, you say? I'll take a look. In fact, I also try to keep track, because I am in love with saucepans for the most "you will be waist-deep" (c)

I'll clarify. I was very, very pleased with the cartoon. : Girl_love: But I rarely used the boil function. And then I turned on boiling 2 times in a row and that's it. If it doesn't work out with the temperature sensor, I'll save up money for exactly the same one.

[taycat]

I'll clarify. I was very, very pleased with the cartoon. : Girl_love: But I rarely used the boil function. And then I turned on boiling 2 times in a row and that's it. If it doesn't work out with the temperature sensor, I'll save up money for exactly the same one.

taycat, but did you try to hand over to the service? maybe it's not that expensive?

Can you tell me where to find the addresses of dex service centers?

look here services are 🔗
And they just called me and said that they were writing off my slow cooker and could change it for another. I would have taken a Dex 60, but they are not available