Kenwood Kitchen Machines

The hook is 5 mm above the bottom. But, anyway, thanks for the advice. I'll work with him again. I'll listen and watch. If I notice anything else, I will contact the service. thanks again

[Martin]

Martin, remove a similar roller without bowl and whisk / K-shki.
Personally, I would not dare to work on a machine that makes such sounds, so as not to gouge it completely and irrevocably.
If it also rattles and whistles without attachments, then, IMHO, you need to contact the service.
I have such sounds only recently, and before that the car worked much quieter.
I immediately stopped exploiting it and called the master. But my car is 5 years old, and so that the new one is so noisy!
It seems to me that this is a mess.

Good day to all members of the forum! Thank you very much for such an informative and helpful forum. Without you I could not have decided to buy Kesha. I bought 9060, with a CHEF coupon, and now, after 2 weeks, he is finally at my place! So far, I just turned it on, checked for all sorts of strange sounds when working (I read above). I read the forum regularly, but there are still small questions. I don't understand with the guarantor, I bought it on the official website, they sent a blank (only print) coupon. Who should fill it in? Or does he act like that? I called the representative office, they did not explain anything intelligible, like, if something happens, you contact the warranty service, then everything will be filled in for you. Or maybe just go there ?? And another question, where can you get the hook that everyone here likes? And I also need advice, I don't have a meat grinder, my Mulya broke, take the attachment to Kesha, or separately (I think Axion). Thanks to everyone who reads my spontaneity to the end.

Sveta! To buy a top from a burnt-out Kenwood meat grinder, which is one to one like the meat grinder for Kesha itself, will only cost you 10 times cheaper.
With the money saved, buy a free-standing Axion. And you will have double happiness)
This is my opinion.

Thanks for the idea, I'll try to find it !!



And why do I have a KAX357NS blender in my 9060? how does it differ from 358?

[svetafilat]

svetafilat, congratulations on your purchase. Great, what happened with a discount.
Do not forget to issue a 5-year warranty on the website.

Since I have a separate one, then I am for a separate one. Moreover, it is cheaper than a nozzle. But someone is lucky to find a broken meat grinder at flea markets, but the detail fits perfectly. Just look at compatibility, since there are two types of meat grinders.

Sometimes Kenwood just changes the bit number to just change the price without changing anything about the bit. It's just that in the documents they become different products, as it were - the same, but new in financial documents. But there is already an updated blender. The French, for example, have two new blender numbers. And they differ from 358 knives.

358 knife (in the reference) Two levels of knives, top squiggle multilevel.


The French (under the photo spoiler with links) - 359 and unexpectedly 371 (instead of 35 ..., because usually one last digit is changed, but here two). And judging by the photo, there is a new knife - three levels of knives... The second and third levels are in the form of halves. And also the feeling that the bottom is iron (just under the knives there is a hill), or maybe the photo glares.



Both 359 and 371. In the description, they differ only in a guarantee, and I don't know why. Maybe besides the knife, something else has been changed. And what kind of knife do you have?

🔗

🔗

In the French version, there are generally many new numbers for different attachments (see for yourself on their website). But unlike the blender, there are no differences in the descriptions from the old numbers. The new ones just added a phrase about 10 years of warranty. And this is on the nozzles! I don’t know the new article codes yet. And I don't understand how to add it to the Directory either.

Blow up my brain Mindalka
Instead of new for us dough rollers and noodle cutters 980-981-982-983-984, the French have two options for sale: the 980-series and the brand new 990-series (992-993-994-995-996)

Since the French are ahead of the rest of the planet in Kenwood, it is possible that the rest will soon have new nozzle numbers. But maybe French Kenwood is a little different. They have new items six months earlier than the rest of Europe, and something that only they have. Kenwood France is the most advanced.

[Miranda,]

Miranda, thank you for such a complete (as always) answer. Can I issue a guarantee on the website? I'm going to try now. And my knife is like 358

[svetafilat]

svetafilat, yes, on the site 🔗 register the car. I do not know how it works there now, I have registered for a long time. a certificate came to the mail.

Clear. It seems to me that 359 is like 358 and 357 - that is, just another name for Fin. documents. It's just weird that there is another knife. They also have errors on the site. For example, in the dough rollers there is a photo of an old rounded shape. But the 371 is really a different blender, because it is a different knife.

[Miranda]

Miranda, received a certificate for Iron guarantee, thank you

Good evening! Today I attended a master class in the St. Petersburg studio. To all the buns from the site, when buying from them, 2 more attachments of your choice as a gift, as well as the opportunity to attend closed master classes.

[al2]

al2, it's about cookie or kenwood website. RU?
If you talk about cooking, is it +2 to the present present in the form of two nozzles until December 23 (cube cutters and meat grinders)?

I like the St. Petersburg studio remotely more than the Moscow one. Not because it is more modern in design and more convenient for holding MK, but because there are interesting programs all the time and instagram is pleasant 🔗

[Miranda]

Miranda, clearance goes through kenwood. The gifts are the same as for the cooking cube and the meat grinder and a 5% discount on the purchase plus any nozzles from the studio to choose from. They have to make out in their studio. Why didn't I understand exactly that. They said something about delivery, which is more convenient for them. But most likely these are internal troubles.
The offer is very tempting and is also valid until December 23.
In addition to Instagram, the studio also has very interesting closed groups for those who bought a car through them.
I asked about the magic pots from Kenwood, alas, it was decided not to supply them to the CIS. They argue that these cars will not be officially imported.

[al2]

al2, I see, thanks.
They probably use their own code, and this is how the effectiveness of promotion through the studio is checked.

Asked about the magic pots from Kenwood

mmmm what a pity
I want her so

[NataliaL]

NataliaL, address Nevsky pr. 55, first floor. It is better to sign up through the website of the cookie chef. Master classes on Tuesdays and Thursdays. This Thursday will not be. The last master class this year is December 25th. The girls said that 23 is the last day of buns this year, what will be in the new one, they themselves do not know. I think 23 is related to their Christmas holidays. Having bought a cache, everyone wants to get it this year, and many nozzles are already on order.
Our master classes are really good, but now in the studio there are a lot of paid ones from the chefs and the studio is busy.
Regarding whether to take it now or not, it is difficult to give advice. But I have not seen so many buns, and I have not had a simple CM for a long time. Previously, a small bowl was enough for me and I did not understand why a large one.
And now I have another problem, I don’t need any nozzles, I have already collected everything I wanted, but I have AT, and a new induction with other nests. Those for me are better 094 series, but to drag from abroad is still an attraction.

[al2]

al2, and a lot of low-speed AT attachments?
You can take gift tips, and sell AT.

[Miranda]

Miranda, not a little meat grinder, a cube, graters and a set for dough 3 in 1. I used only a dough sheeter on the combine, the rest are more convenient for me to put on a meat grinder. You have to press on the meat grinder, and I'm scared for the nest of the combine, the meat grinder, in my opinion, is more reliable and the power is more.
I still can't decide what to do with the caches.For almost 4 years it has worked flawlessly, overgrown with additional bowls and attachments, but this year I began to miss the small bowl. I wanted induction for a long time, but what stopped me was that I had nowhere to put it permanently, and I had no strength to carry it, and the bowl seemed huge. And now all of a sudden I can't.
There would be a place to put both in the kitchen.
I asked my sister to call Studencheskaya in Kiev, she was told that they didn’t wait yet, there was a crisis, there was no target audience in the country. This is about a magic pot, a hybrid of thermomix and kesha. It's interesting to look at him at work.

[al2]

al2, I also wrote to the Kiev division today with a question - it is not planned for the next six months or a year.

***
Yes, too many attachments. I have a cube and a mill with AT only, and the KAH dough sheeter is through an adapter. The mill is light, and the cube is heavier, but since I do not often use it, it can also be done through an adapter. I would not be afraid of changing the nest, which will happen sooner or later, of course. But I will wait for the next model, the third. I think it will appear in 3+ years. But you have more attachments and additional ones. the bowls will not fit because of the size. Hmm, what a puzzle and torment. I understand you!

With a small bowl and a large one in the occupied plane, it is almost the same, only the width is slightly larger, but it differs in height.

Height:
machines with a small bowl - 30cm.
machines with a large bowl - 35cm.
induction machines - 38cm.
new induction - 37cm.

Length:
machines with a small bowl - 39cm.
machines with a large bowl - 41cm.
induction machines - 41cm.
new induction - 40cm.

Width:
machines with a small bowl - 29.5 cm.
machines with a large bowl - 29.5 cm.
induction machines - 33.5 cm.
new induction - 34.5

That is, in fact, they occupy + - the same place on the tabletop, since no one puts other equipment back to back. But the height and low hinged kitchen drawers - here you need to take into account, yes. And the weight if the car is rearranged every time.

Where to get them?

Gift tips?
Buy a new induction through the St. Petersburg studio.

Sh

would gladly buy

So I have AT, but I need KAH! I want to change, or, if it doesn't work, then sell AT!

So I have AT,

So I'm talking about AT and say, it will suit me.

My induction Kesha arrived last night. Pretty boy! I took the mill and the 2nd bowl as an additional gift. The cup will be brought after NG. In addition to instructions in Russian, there is a color brochure with several pre-programmed recipes. Today I studied those. part on our website and on the video, chaos in my head, if stupid questions arise, I apologize in advance, I read and read the topic. My CM was immediately understandable, but I'm still afraid of this one.

[al2]

al2, hurray, congratulations!
Nobody wrote about the color brochure, probably they did something new. Can you take a picture later?

When I saw the new induction for the first time, I owned and actively used the previous one. So, at first I did not understand at all where to press and what to press. But there you quickly understand and get used to it.

[Marinuly]

Marinuly, Marina, Miranda, Thank you. On holidays I will take pictures and show them. There are several pages with a presentation of the machine and those recipes map. wired into memory, in 5 languages. Hire in English. language.

[al2]

al2, ahh, without the Russian language? They wrote about it, I thought they translated it.
Then you don't have to take pictures. Our division of Kenwood was hammered into the Russian-speaking escort - no books, nothing.

And I want those. map in English! I installed a very clever translator earlier on the English versions and did not look, but now it is possible, so please take a picture for me (if I find it myself, I will write)

It seems that this information was not yet available. The chef offers the purchase of Kenwood with thechefru promo code with a discount of up to 26,000 rubles. Maybe they include 5,000 to buy their own lessons. If anyone needs it, see if it is so

[presents]

with a discount up to 26,000 rubles

PR jerk

Here on their Instagram 🔗

So, when you buy Kenwood CookingChef on the official website with the THECHEFRU promo code, you get presents more than 26,000:

✅ lowest price - and without any code when paying online 5% discount
✅ the ability to buy a car with interest-free installments - no code for everyone
✅ KAH400 cube cutter attachment - a gift until January 15 for everyone without a code, although there is a choice of 2 nozzles out of 4 (meat grinder, dough sheeter, high-speed juicer, pasta), does not give a cube cutter - set a price
✅ Meat grinder attachment KAH 950 - gift until January 15 for everyone without a code
✅ stylish scales from Kenwood - this is a gift, it is given by any code
✅ branded Kenwood Cooking Chef Team apron - also a gift for any code
✅ free shipping across Russia (Kazakhstan / Belarus) right to your door! -no code to anyone
✅ any materials from our site of your choice cost or an equivalent discount of 5000 rubles. - but this is already a gift from them personally.

All those who have their codes write so, they say, only by installment code, free shipping, discount, nozzles as a gift. But this is a lie. Anyone who comes to the site from a search engine is given this.

The gifts include scales, an apron + a personal nishtyak from a specific person. Among the nishtyaks, you should choose whose code is more interesting.

a gift until January 15 for everyone without a code, although there is a choice of 2 nozzles out of 4 (meat grinder, dough sheeter, high-speed juicer, pasta), does not give a cube cutter - set a price

These 2 attachments can be selected from the availability, but do not throw them into the basket, but write in the comments column. Then they do not count, but they go as a gift. that is, any of those that you can buy with a button, not pre-order

[Harita-n]

Harita-n, well, there it is. And then I threw the nozzles, but my price.
But not the point. My comment was more about the fact that the promotional code is not the merit of gift attachments.

I don’t know, maybe this is how it works in the modern world, where the overwhelming majority of people cannot independently search and analyze information, so they believe that it is the promotional code that will give them free shipping, installments and attachments. Well, judging by the comments, especially the most frequent - what is the price of the car.

[Miranda]

They cannot independently search and analyze information, so they believe that it is the promotional code that will give them free shipping, installments and attachments.

Miranda, I am also sincerely surprised at such divorces, and even more at the delights of the gullible. Not ... some, although they have something to offer from themselves.

And I wrote about the nozzles as a gift, maybe someone can help find a particularly desirable

[Harita-n]

Harita-n, thank you, I did not read the small letters that the gift should be written in the comments. Very busy New Year's days, however, like everyone else.

And about comments on Instagram ... We always think that everything around + is like us, but this is not so much. And you seem to know it, but you are still surprised when you come across it. So many downright stupid comments ... has the level of education really fallen so?

Hello everyone!
Girls and boys with induction hob and induction kenwood. How close can they be to each other?

Hello everyone!
Girls and boys with induction hob and induction kenwood. How close can they be to each other?

do not place kenwood with the heating on on the stove.

Today I took my canary from repair.
The foreman said that he had changed the gearbox and one loose bushing.
The car was returned dirty, covered with black oil stains, it was not even wiped after repair. But this is nonsense, it is quickly corrected.
The main thing is the state of the mechanism, the result of the repair.
The noise, it seems to me, has become stronger than that of the new one, but after the repair, the noise is even, without beating and squealing. I haven't done anything yet, just listened a little at idle speed.
It was unpleasantly surprising that no fixed warranty is given for the new gearbox. Simply extending the original warranty for the repair time.
For example, when I reported a problem with the car to the service center, I had 5 days left until the end of the warranty period.It turns out that if today I took my CM, then the warranty period from today resumed from the point of suspension, and now I have a warranty period for the car, including the new gearbox ... 5 days.
And if this new gearbox grunts in 5 days, then no one is responsible for it - repairs at their own expense.
Under these circumstances, the new gearbox and the new bushing can also be made of cardboard ...
But how really - let's see

And if this new gearbox grunts in 5 days, then no one is responsible for it - repairs at their own expense.

Clause 4 of Art. 20 of the Law on the Protection of Consumer Rights "When eliminating product defects by replacing a component or component of the main product, for which the warranty period is established, a warranty period is established for a new component or a component of the main product, the same duration as for the replaced component or an integral part of the main product, unless otherwise provided by the contract, and the warranty period is calculated from the date of issue of this product to the consumer upon completion of the repair. "
That is, the warranty for the replaced part must be the same as it was originally. The Civil Code of the Russian Federation established the same.

On the issued piece of paper it is written in Russian in white: "The warranty repair did not use spare parts with their own warranty period. The warranty period for the product continues to run from the date of sale of the product. The warranty period is determined by the terms stated in the warranty documents issued upon the sale of the product or the warranty conditions. established by the manufacturer under the check guarantee. "
So the law on the protection of consumer rights somehow argues with this, and only the court can decide who is more to the right, and this is a lot of time, nerves and, by the way, also extra. expenses.
Apparently, this is the reason why no one will get involved in this dispute.

[Olga VB]

Olga VBI hope you will be fine.
From the very beginning, the processor did not work for me, I thought that the adapter was a processor-high-speed socket.
It was not necessary, there was a new one in the box, I used the magimix, but then I decided to remove the magik, and then it turns out with a marriage.
I turned to the hotline like come.
Girls what kind of trash it is ...
I applied at the end of November, changed it to the service, they asked for a bunch of documents in WhatsApp, which I already sent to get a guarantee ... but "different departments-companies"
According to the video and photo, they "determined" that the gearbox does not work for my cache, while the nest itself is working both the blender and the multi-chopper. There are no natural parts in Russia - this is such a complicated part for millions of money and for some reason you have to wait for it from Italy for a long time, but here comes the new year ... I'm still waiting.

[Hope]

Hope, I have a similar situation.
I contacted on December 5 by the phone specified in the certificate of the 5-year warranty.
I sent them a bunch of fots and 2 videos with sound in WhatsApp.
Transferred the application to the DeLongy service.
After 2 days, my car was taken to the service and also told that we must wait for the gearbox either from Italy or from Poland.
It seems that these gearboxes were received on December 28, they were repaired on December 29, but they did not call back, because it was a short day, and no one either took it away or wait until we came to pick her up.
They called today and said that either we will pick it up ourselves today, or they will bring us after January 15, it is not known when
My husband dropped everything and went exactly to the opposite end of Moscow. After 3 hours he brought a dirty, but seemingly serviceable, mmm
So find out, maybe you have already fixed everything, just to drive them too lazy.
Good luck!

[Prank]

Prank, Olga VB, girls, tin!
Service cases with Kenwood are rare, but when I read about these rare ones, every time I am horrified by the level of Russian service and the Russian Kenwood division. Especially when you read French and Italian clubs, where they also share their service stories. And there they can also ask to be shown by phone / video, but only then, in order to take the necessary part, come and fix it on the spot in a couple of hours in 95% of cases, they pick it up only when it is difficult or the person himself asks to pick it up.

And a dirty car, well, just some kind of disrespect.

This is how you read, think, and do not dare to buy

[lira3003]

lira3003, you know, how many have not contacted various service centers to fix different things, rather an exception if they are repaired at least a couple of weeks. Always exactly until the last day established by law. And dirty are not uncommon. And rudeness.

It's just that you expect something more from big, respected brands than the usual Russian service in the basement. After all, some brands achieve order even in our realities.

By the way, checks from the head office come regularly. But judging by the chaos, they show them Potemkin villages, as shown, for example, by the Russian Kenwood Club (not a working recipe site).

So find out, maybe you have already fixed everything, just to drive them too lazy.

The master should come to my home with a spare

It seems to me that you need to write to Kenwood's offsite with a description of the situation with the level of service in Russia. At least, when I wrote about my car (a / m) directly to the manufacturer in Germany, they immediately began to stir in Russia.

how many did not apply to various service centers to fix different things, rather an exception if they are repaired at least a couple of weeks. Always exactly until the last day established by law. And dirty are not uncommon. And rudeness.

Agree. But, we had to take Gemlux tiles for repair. Bought in IM, hand over either to them or to the service. They took them, they handed over to the service, took them themselves and brought them home to us. And this is Gemlux, golny China, for little money. And here all the same Kenwood. Expecting more, especially considering their prices.

It's just that you expect something more from big, respected brands than the usual Russian service in the basement. After all, some brands achieve order even in our realities.

Here I am about the same.

It seems to me that you need to write to Kenwood's offsite with a description of the situation with the level of service in Russia.

Do you want to bring them to a swoon?
Just kidding, of course

Girls and boys! Happy New Year! Peace, kindness, health and wonderful helpers in the kitchen !!!
Tell me please! Interested in the sensitivity to voltage drops of machines of two generations of induction. I cannot find this information. With regard to the second generation, the officials strongly recommend turning it on through the stabilizer. They say that she has brains and very much feels the changes, especially in the private sector. And they do not trade in the first generation and do not give an answer to these questions. But cars of the first generation also have electronics! Who solved this problem for themselves and how acute is the issue of voltage stabilization? Is the second generation more sensitive than the first? Or not? The stabilizer significantly increases the cost of acquisition ((I feel like a monkey from an anecdote about smart and beautiful)) Which car should you stay on? on KMM086 or KSS9040?

[malInna]

malInna, Kenwood new at my dacha has not yet been, but other induction and programmable equipment there lives with me in the summer without problems. Everything works through the simplest stabilizer, which in no way increases the cost of equipment. Issue price 1000r. There is a discussion on these stabilizers on our website. And in the city I also try to connect all the equipment through the stabilizer, so as not to pull the cords again. As the newly-made owner of the new induction, who recently passed the flour of choice, burdened by the presence of AT attachments, the new model is the right choice and a 5-year warranty is important on complex devices. But that's just my opinion.

[malInna]

malInna, the choice of car is your choice. But I think that a stabilizer is needed for any model if you have voltage drops. Miser pays twice. Honestly, I have such a voltage in the network that even a stabilizer does not always help. If someone is welding nearby or turns on something powerful, the stub does not have time and the machine responds. And every time my heart pounds on my heels. I don’t know what would have happened without him. I didn't risk it, I bought it right away.

[al2]

al2 , I understand correctly, do you mean an uninterruptible power supply? how on a computer? I saw this discussion, thanks! But I was told that it was a stabilizer, not an uninterruptible power supply. Moreover, the power must exceed the power of the machine at least 2 times! So we are talking about a stabilizer of at least 5 kW .... And this is about $ 200 in our reality today) Maybe I'm bothering a lot?

And about the guarantee .... Both cars are imported from abroad and a priori cannot rely on warranty service (there is no international warranty service in Ukraine!). Therefore, it is the moment of sensitivity to voltage drops that is interesting. The second generation is more sophisticated, has preinstalled programs - it seems to me that it should be more sensitive. But with electricity I am on YOU and whisper! ... The service center also does not know the limits of permissible voltages!



LydiaVera do you have a stabilizer? Not an uninterruptible power supply? how many watts? and which car?

Here at my sister's and not in the private sector, but in the sleeping area, the oven does not want to turn on at 194 watts. The load in the evening increases and it lacks tension .. Even without welding ...

only the court can decide who is more to the right, and this is a lot of time, nerves and, by the way, also extra. expenses

Contact the nearest consumer protection society and they do everything for free. Their payment is part of the fine paid by the manufacturer. Naturally, if everything works fine, you shouldn't get involved, and if it doesn't, then it's better to fight.

[art_pryanik24]

It seems to me that you need to write to Kenwood's offsite with a description of the situation with the level of service in Russia.

I looked at the last post in the office. Instagram, where there is a video with melted cheese, so there in the comments people swear at the delivery.

art_pryanik24 You spoiled my festive mood a little and again stubbornly do not reply to Direct !!! I would like to receive the order paid by my husband !!!

eliseyvorsin @ art_pryanik24 similar situation. From 12/29/18, the order is not delivered and the terms are postponed every day. Official representatives of Kenwood (operators) in every possible way freeze and ignore

art_pryanik24 @eliseyvorsin With us since 22.12. The tyagomotina began, we pull out all the information somehow 🙈 We were thrown off the tracking number for the shipment, but in fact it turned out that the goods were not provided to CDEK !!!

eliseyvorsin @ art_pryanik24 we generally found out today that our paid order is being transported to another address and supposedly they want to give it to another person! In the personal account of the delivery service, someone changed the address and contact information for the transfer of our order! Clearly fraudulent activities and there is deception on the part of Kenwood and his delivery!

nezhdannonegadano I will also share my experience: the courier calls (on the 26th), says: can I bring you not until 14, but in the evening? I say ok, take it in the evening. Time 22 - no hearing. I called him myself, and he told me: today I did not have time, for tomorrow it was postponed ... but the next day everything was brought.

tulya_sweet @nezhdannonegadano I was also driven from 18:30 to 22:30, although the navigator promised the driver to get there in 1 hour 50 minutes)))

_nika_filatova_ Girls, I've been waiting since the beginning of December! I don’t know when I’ll wait! And do I need it already ??? There is a desire to make a refund
_nika_filatova_ Great mood, isn't it @cookingchef_official
_nika_filatova_ @eliseyvorsin I'm waiting for the 12th December 🎉🎉🎉 great service, I tell you!
_nika_filatova_ @eliseyvorsin and they told me a fairy tale, how a car with a load turned over))) and this is probably an ordinary situation that employees have never contacted us, we fish out all the information, hang on the phone for hours

eleni_elenik @ art_pryanik24 I also had difficulties with delivery - completely inadequate people in delivery, and in Kenwood they have no control over this process. It was killer when the driver asked me to help him lift the box plus a few nozzles!

kraskaflower @ art_pryanik24 how much I sympathize with you. They definitely have big problems with the delivery service. In September there was a large collective order, everything is fine, except for the delivery ...They wrote a complaint, thought they took into account the mistakes, made org conclusions. But I read you, and I understand: they did not. ((((

As far as I understand, they outsource a lot - repair, delivery, website, social media. But you need to control the quality of all this, people do not share - here is Kenwood itself, here are partners, they only scold and it is Kenwood. As far as possible with such cool cars, the best in my opinion, he treats the name so casually.