GeorgeF
ksenia_br, please see a personal: I sent the money on the 30th, wrote to the same place where the receipt came from - zero attention. Then I sent the same question to you - did the money come. Zero attention again. It was reported that the sensor will be shipped within 3-5 days. 6 has passed - so what? Clarify the situation, pls.
ksenia_br
GeorgeF, Hello! I replied to you on a personal message, I will repeat here: due to the fact that it is a holiday weekend, the manager will be able to answer your question only tomorrow, but I think that your payment has already been received by us. The situation will become clear tomorrow.
GeorgeF
OK! - I forgot about the holidays.
Persefona
Hello! Our multi Brand 6050 valve fell off. Completely. Only such an iron pin sticks out of the cover. We have no service centers. How can I fix it myself?
And also, the fuse burned out at the brand 6060 smokehouse.
ksenia_br
Hello!
Is the appliance warranty expired? Are you sure the 6060 has a blown fuse? If you are technically competent, then I think it will not be difficult for you to replace it yourself, but not without the help of our master by phone. In this case, we will send the necessary spare parts to you by Russian post. If you are not sure that you can replace everything yourself, then I advise you to contact your nearest service center. 🔗
Persefona
Quote: ksenia_br
Is the appliance warranty expired?
the warranty is still valid. And a specialist told me about the fuse by phone when I described the problem to him.
Persefona
Quote: ksenia_br
I advise you to contact your nearest service center. SC addresses
My city is not on the list. Can you buy a new cover?
ksenia_br
If you take up the repair yourself and damage something, then in any case you will have to refer it to the SC, but this will no longer be a free warranty repair. If you are still sure that you will replace everything correctly yourself, please send me your full name, index, address, scan / photo of warranty coupons and checks by personal message
Persefona
Quote: ksenia_br
If you take up the repair yourself and damage something, then in any case you will have to refer it to the SC, but this will no longer be a free warranty repair.
And only we will have to fix it, since there is no service center in the city. And the closest one in Irkutsk is a day and a lot of money for tickets.
Persefona
Quote: ksenia_br
Please send me your full name, index, address, scan / photo of warranty coupons and checks with a personal message
I'll send you tomorrow. now the children are already asleep, I don’t want to make noise, pulling boxes out of the closet.
ksenia_br
Quote: Persefona
And only we will have to repair, since there is no service center in the city. And the closest one in Irkutsk is a day and a lot of money for tickets.

You can contact the Irkutsk service center and find out if they will be able to accept equipment from you for repair by mail or a transport company. If they can, then you will not need to go to the SC, but sending there / back will take some time.

Quote: Persefona
Can you buy a new cover?
If you only need to replace the valve, then there is no point in buying a new cover.
Persefona
Quote: ksenia_br

You can contact the Irkutsk service center and find out if they will be able to accept equipment from you for repair by mail or a transport company. If they can, then you will not need to go to the SC, but sending there / back will take some time.
If you only need to replace the valve, then there is no point in buying a new cover.
Thank you! I'll send you a photo tomorrow.
crazybus
hello, in 2013 we didn’t give a multicooker brand.lay on the cabinet until the old one broke, but what a disappointment it was, it was defective. a malfunction of some valve is written. it is brand new. where to take for repair. thank you in advance.
Favorite
They have a central office in Lyublino, Egoryevsky proezd, str. 2 They work from 9-18. Previously, the service worked on Saturday, but I don’t know how it is now - check.
Phone fax:
8-800-333-12-52 (toll free)
(495) 662-59-97 (multichannel),
(495) 744-02-53
(495) 668-04-75
Yury88
Hello! My multicooker also worked up to the E3 error. Wrote to master @ Brand- 11/19/14 with a request to send an invoice. 11/25/14 tried to remind about myself. I was told that the managers will send an invoice, but so far silence. And on the nose New Year. Is it really necessary to do everything the old fashioned way.
ksenia_br
Good day!
I am sorry for this misunderstanding ...
Please send me a personal message with your data, name, index, address, e-mail and name your model of the multicooker
Yury88
ksenia_brThank you very much for your help, I have already received the bill, I will pay tomorrow.
ksenia_br
not at all!
wlade
37502 Suddenly error code E0? how to treat?
ksenia_br
Hello.
Perhaps this is due to an open or short circuit in the upper sensor circuit, you need to contact the master of the nearest service center so that the master can accurately diagnose the problem and prescribe a "treatment". You can look at the addresses and phone numbers of the authorized Brand service centers on the official website of the company in the SUPPORT-SERVICE AND SERVICE section
wlade
There are no service centers in my city. Mb your master will contact me?
GeorgeF
ksenia_br, Thank you. Upper sensor received. Replaced it, and already several times the multicooker has fed us. While the flight is normal. I wish you success!
ksenia_br
Quote: wlade

There are no service centers in my city. Mb your master will contact me?

Send me a personal message with your contacts, I will ask the master of our service center to contact you
ksenia_br
Quote: GeorgeF

ksenia_br, Thank you. Upper sensor received. Replaced it, and already several times the multicooker has fed us. While the flight is normal. I wish you success!

Thank you! And good luck to you in the preparation of goodies!
scarletlera
Hello! We have a Brand 502 multicooker, it worked for almost 2 years without complaints, we are very happy with it, but it began to give an E3 error, now we are temporarily abroad, we will return to Moscow in a month (in January 2015), just when the warranty expires on it: o ( ((Tell me what to do - how to fix it? I don't want to throw the device away.
ksenia_br
Hello! I answered you in HP
scarletlera
Hello! Wrote ksenia_br in a personal message - address, full name, and a photo of the warranty card. Until I received an answer - please write, will you help or not. Thank you!
ksenia_br
Good evening!
Of course we will help, don't worry!
I received all your data and made a request to send the sensor
scarletlera
Thanks a lot for your help! This means that soon our assistant will please us again! And happy holidays! We wish your company a lot of satisfied and happy customers!
ksenia_br
Thank you for your wish! We will continue to make our customers satisfied and happy!
In turn, I wish you a Happy New Year! I wish you and your loved ones good health, prosperity in everything, and may good luck accompany you in the new year for the implementation of all your plans!
scarletlera
Thanks a lot for the wishes! :about)))
Evnniy
Hello. Happy New Year! Please tell me how to solve the problem with the repair of the Brand 502 multicooker to a resident of Belarus. The upper thermal sensor is out of order. There is no desire to contact the Brand service center in Minsk. I have already changed this sensor. Arriving home, I found that there was not enough rubber seal in the lid. Skid-handed specialists cannot do elementary work. A thermal sensor is not sold without replacement work. Maybe there is an opportunity to send the sensor to Belarus?
ksenia_br
Hello! And Happy New Year to you!
We will solve the problem with the sensor - we will send it from us by Russian post. Send me a personal message with your name, index and address.The warranty period for the multicooker has not expired? If not, then, along with the rest of the data, please send another scan / photo of the warranty card and receipt.
yuli-ba
Hello and I have the same problem - error E3. I'm from Volgograd, there is no service center in the instructions, but I bought the multicooker 2 years ago, maybe I already have it. Tell me please.
ksenia_br
Quote: yuli-ba

Hello and I have the same problem - error E3. I'm from Volgograd, there is no service center in the instructions, but I bought the multicooker 2 years ago, maybe I already have it. Tell me please.

Hello!
There is a Brand service center in Volgograd. You can see the address and phone number on the official website of the company, in the section "SUPPORT -" SERVICE CENTER AND SERVICE "
Manna
Yulia,
Neapolitana
Good evening! Please tell me who knows. I took out the O-ring from my favorite pressure cooker to rinse and dry it, and when I turned on the pressure cooker, I forgot about it completely, put the meat under pressure to cook and left. I come in half an hour, everything has turned off and the smell of burnt meat, I don't understand, I open it - the meat is slightly burnt at the bottom, water has accumulated along the rim around the bowl and for some reason there is not much water under the pressure cooker, and the display turns out to be off at all now. And then I realized my mistake. There is no limit to my chagrin, how could I forget about the ring! What will happen to my pressure cooker now? I can't sleep now
Manna
Dry it well for now. Until it is completely dry (inside, I mean, it passed out, because apparently the liquid got into the case), do not turn it on. And only then you can draw conclusions, whether it burned out or not.
Neapolitana
THANKS, Manna, for the hint, I will hope
Bonus-z
Good afternoon, and I got the E3 error in the multicooker. And my mother had this mistake for a long time, she wanted to throw out the cartoon, I did not allow it. How is it possible to get thermal sensors?
ksenia_br
Hello!
You can replace the sensors yourself using the video instructions. We send the sensors by Russian post. To do this, I ask you to send me a personal message with your name, index, address and e-mail address, if the warranty has not expired, then a scan / photo of the warranty card and the check still
bor2121
Maybe there are characteristics or markings of the sensor?
ksenia_br
bor2121, we recommend using only original spare parts. parts that you can purchase from us, through the office. website, or at an authorized Brand service center, or exchange under warranty during the warranty period.
MariyaS
Good day.
Unfortunately, apparently, too, the ill-fated sensor broke. I rarely use a multicooker, but here it took a month every day, and this is the trouble e3.
Warranty until April.
I live in Moscow, but there is no way to get to the service center. Can you deliver?

The same question, can the sensor break down again in two years? Maybe we need to take another spare sensor right away? Or ask to change the multicooker to a new one?
ksenia_br
MariyaS, have a nice day!

We send the sensor by Russian post. Please send me a personal message with your name, index, address, scan / photo of the warranty card and check.

Under warranty, we can send you only one sensor, a spare one will need to be purchased at your own expense. Exchange of the multicooker for a new one is inappropriate here, since the faulty sensor must be repaired (i.e. replaced with a new one). A sensor malfunction appears during operation over time because the evaporated liquid sometimes gets on the wires that are connected to the sensor and the E3 error begins to appear
Bonus-z
ksenia_br, Tell me, I paid for 2 sensors and mail services, but they did not unsubscribe me for sending. how can i find out the fate of my sensors?
And another question, where in Moscow you can buy sensors
ksenia_br
Bonus-z, Hello!
We send mail on Thursdays, that is, today your sensors should already be in the mail. As soon as I receive the mailing number, I will immediately send it to you.
The sensors can be purchased from us, at Brand LLC, or at the SC at Marshal Rokossovsky, 3
Evnniy
Ksenia_br, thanks a lot! We received the thermal sensor and replaced it.All OK !
ksenia_br
Evnniy, cook for health!
Anna B
Good afternoon, I also have error E on the multicooker, and with the same error I took it to the SC six months ago, adjusted it, but not for long, does it make sense to repair it again, the warranty has just ended? I think to buy a new cartoon, I like my Brand502, but judging by the massive nature of the problems with the thermal sensor, there are big doubts ..

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