Need help repairing your Brand multicooker / pressure cooker

tell me! how to unscrew the lid? I need to remove the plastic part to replace it.

Hello!
What is your multicooker model?

Good day! Help, please, who knows where you can buy spare parts for our multicooker, otherwise my granddaughter stayed with me and as a result I cannot find a container for collecting moisture and a weighting agent

Good day!
You can purchase the necessary spare parts from us. Make an order and we will send you the parts by Russian post. I will write you the cost of the details by personal message

sorry, I forgot to write Brand 6051

Unscrew the tongue, which is located on the inside of the lid in the center, remove the old lid, put on a new one and screw the tongue back

[ksenia_br]

ksenia_br, this is to take off the whole cover. And I need to take off only plastic from the lid... He cracked me, I want to replace it.

[malenaspeci]

malenaspeci, then you need to unscrew all the tongues that are on the inside of the lid

Alexander and Ksenia, good afternoon!

Last summer we bought Brand 502 s. N .: 00502403002772, until today it worked without problems, but today it broke, error E3 comes out.
It turns out that it worked for only one year and two months, with an official guarantee it was produced for 3 years.
I opened the back cover, looked at the connector at the top sensor, the contacts are clean, there are no traces of moisture, but it shouldn't have been, my wife handles it very carefully.
Can you send this sensor that everyone is writing about?

And yet, three months ago, on a small plastic cap with an elastic band, which is supposedly called a valve, cracks appeared, it seems from the hot steam that comes out through it, and it began to hold on badly, it dangles, which is not typical for a valve.
Can you tell me where you can buy this cap with an elastic band or do you have one?

Thank you.

Hello!

with an official guarantee, it was produced for 3 years.

Correction: official manufacturer's warranty - 2 years.

And yet, three months ago, on a small plastic cap with an elastic band, which is supposedly called a valve, cracks appeared, it seems from the hot steam that comes out through it, and it began to hold on badly, it dangles, which is not typical for a valve.
Can you tell me where you can buy this cap with an elastic band or do you have one?

We can send you all the details by Russian post. To do this, I ask you to write me with a personal message your name, index, address, phone number and send me, please, a photo of the required cap with an elastic band.

Ksenia, good afternoon!

Thank you for quick answer.
You are right, 2 years old.
This cap with an elastic band, the instructions call it a steam valve, it just somehow holds too loosely for the valve, I'm used to the fact that the valve body usually holds very tightly in any design, but here it feels like the entire valve body will simply rise from the steam pressure. It doesn't matter if the manufacturer named the valve, let it be the valve.

I sent my data and photo with a personal message.

Thank you!

Hello! I have the same problem as others, after 3 years of perfect work, my multicooker began to give an E3 error. The husband at home repairs all the equipment, read the forum, disassembled the unfortunate woman, took out the thermal sensor and rang. He said he was calling. I would like to talk with representatives of the company, maybe they can tell you what else. Well, the details, if you have to order something, we do not have a service center in Tver.

Call the firm's service department.A man will understand a man better. If a part is defective, it may be mailed to you. Your husband will do it. the phone is available on the company's website 8-800-333-12-52 (call from all regions of Russia is free)

(495) 662-59-97 (multichannel),
(495) 744-02-53,
(495) 668-04-75

Hello!
In fact, you need to contact the SC where the repair was made. If the sensor was replaced, but the problem persists, then you need to replace the sensor again, but I don't think you should pay for it again, since the problem remains. Our master could only advise you, explain how best to proceed and offer a possible solution to the problem. It is difficult to say anything without diagnostics, focusing only on your words.
A defective batch was not announced, it is unlikely that you came across a defective copy. We do not deny the appearance of errors during the operation of the device, they are also written about in the instructions for the device. Free repair, respectively, is carried out under warranty
I will write you the cost of the sensor by personal message. It is possible to replace it yourself at home - if necessary, I will send you a video instruction on replacing the sensor

Hello, I returned home from the dacha and found a warranty card, it says a 1 year warranty, and the seller's check for 25 months.
Which guarantee is correct? If it's 25 months, then my multicooker is still under warranty, and in vain I only paid for repairs in the service center.

If my cartoon has a warranty, will you send me a sensor for free? Otherwise, there is no longer the strength and ability to go to the service to the other end of the city, especially since after their repair nothing has changed ...

Again the porridge runs away and the spoiled shape-shifter pie (burnt to black)



check

Nata, the manufacturer's warranty is 1 year, and the store where you bought it for 25 months. Try to go to the store. Usually, by check, large stores change without talking

Good day. We need help in repairing the Brand 37501 multicooker. The photo below shows how the screen is displayed: not all labels are highlighted and the time is displayed incorrectly.
The battery was replaced - the result is zero. There was steam on the monitor, but not now, because we are not using it.
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Thank you in advance

Good evening.
You should take the multicooker to the nearest Brand service center so that the technician can more accurately diagnose and solve the problem. Display replacement may be required. You can see the addresses of the service centers on our official website, or write in which city you live and I will write you the addresses of the SC

Please tell me the address of the service center in Minsk, because we cannot find it.

Hello! We bought a Brand 37502 multicooker in December 2012. Recently I began to issue an E3 error on all programs. Please write down the cost of the sensor. Is it worth waiting for it or is it easier to contact the service center?

Hello.
The cost of the sensor is 450 rubles. If you have the opportunity to come to the service center, the sensor will be replaced on the spot within an hour. We can also send the sensor by Russian post, but here you have to wait about a week or two, depending on the mail.

Please tell me the address of the service center in Minsk, because we cannot find it.

I will answer you later, because there really is no information anywhere about the address of the service center in Minsk, but the service center itself is there. As soon as I specify the address, I will immediately unsubscribe for you

Will any of the representatives answer my question?

[ksenia_br]

And my 37502 now gives an E3 error on ALL programs, even on languor !!! She is 1 year 8 months old. And now what i can do? To the landfill?

And I want to thank the Brand representatives and personally ksenia_br, I received the thermal sensor, it was replaced today, the multicooker is reanimated!
Thank you!!!

[Favorite]

Will any of the representatives answer my question?

Hello.
Favorite correctly answered your question, I have no objections to the answer. I advise you to do this

Nata, the manufacturer's warranty is 1 year, and the store where you bought it for 25 months. Try to go to the store.Usually, by check, large stores change without talking.

[ksenia_br]

And I want to thank the Brand representatives and personally ksenia_br, I received the thermal sensor, it was replaced today, the multicooker is reanimated!
Thank you!!!

Thanks for the gratitude. Use the multicooker at your pleasure and please us with new recipes!

Hello!
Correction: official manufacturer's warranty - 2 years.
We can send you all the details by Russian post. To do this, I ask you to write me with a personal message your name, index, address, phone number and send me, please, a photo of the required cap with an elastic band.

Hello Ksenia.

Many thanks for your help!

Today I received a notice and received your package in the evening. I changed the sensor without any problems. Now the multicooker is working, and even with a new valve, the family is happy, the assistant is back in business

Surprisingly, it is a fact that in our time there are still such firms, people working in them, who can just take and provide assistance in repairing their products.
There is absolutely no disappointment that the multicooker broke down during the warranty period, after Brand representatives assisted in its repair, anything can happen with equipment, the main thing is that the company keeps its Brand by thus providing support to users of its products.

Once again, with respect and personal gratitude to Ksenia and all Brand representatives !!!

Good evening!

Thank you for your kind words of gratitude!
It is very pleasant and valuable for the representatives of our company to receive praise from the buyers of our equipment!

I was glad to help you! Cook to your health!

Can you please tell me that I'm confused, is the manufacturer's warranty a year or two?

Hello.

The manufacturer's warranty is indicated in the warranty card, in your case, as I understand it, the manufacturer's warranty is 1 year.
The company had a transitional moment when the manufacturer's warranty was changed to 2 years. You, apparently, bought a multicooker even when the manufacturer's warranty period was 1 year.

The guarantee indicated on the check is the guarantee of the store where you bought the multicooker.

Fault E3 on Brand502 lights up. Where can I order (who can send) the upper thermal sensor for Brand502?

E3 malfunction at the Brand 37502 multicooker, where can you order a new thermal sensor in Moscow?

[Inger]

Inger, Also wanted a thermal sensor. The company representative said that the temperature sensor costs 450 rubles. Naturally, I refused - this is almost 1/4 of the entire cost of a multicooker. That is, it is compulsion to buy a new multicooker.
I contacted an acquaintance in Germany. And that's what he told me. There was a story on German TV channels that firms were deliberately introducing some element - a factor of premature aging. Everything so that the thing does not serve for a long time. So I wonder if a thermal sensor is such an element. Especially, after watching this topic, where almost the main reason for the failure of the multicooker, most often, is called this long-suffering sensor. And in order to completely discourage the desire to repair, they named an unrealistic price.

What attracts me to the Brand company is that it actively goes to help its clients. Where else can you find such responsiveness? My Airfryer Brand was out of order, I was immediately exchanged for a new one, without unnecessary red tape and questions. Other companies in this case would send me to the service (which they did, by the way) with all the consequences. The brand even changes the bowls under warranty. By the way, I turned to another eminent company (I will not name it), the coating peeled off within six months, I was told that the warranty does not apply to the coverage. I had to buy an accessory that costs not a quarter, but half the cost of the device. So ... don't blame the company for malice.Moreover, this topic was created specifically to help with repairs - here they write specifically for faults, and how many multicooker that did not need to be repaired? What percentage of all devices sold had to be repaired?

There was a story on German TV channels that firms were deliberately introducing some element - a factor of premature aging. Everything so that the thing does not serve for a long time. So I wonder if a thermal sensor is such an element. Especially, after watching this topic, where almost the main reason for the failure of the multicooker, most often, is called this long-suffering sensor. And in order to completely discourage the desire to repair, they named an unrealistic price.

Well you are too bent... It's just that only those who have a similar problem to yours write in this thread. And you already such conclusions made ...

[Manna,]

Manna, yes, no need to justify them. For so many years we could have done something with the sensor. My 502 broke down after 2 months, the store where I ordered came, took it, and after 45 days the money was returned. Pressure cooker covered after 8 months, the lid from the temperature sensor fell off. She's glued to him. Repaired and brought. While working. The store did everything. I haven't gone anywhere.
P.S. and their bowls are bad.

I can't speak for everyone, but I (out of all the Brand equipment that I have) had to contact Brand's service only twice - because of the airfryer and a bowl from 701. Perhaps I was lucky, I don't know But what Brand doesn't have take away is the friendliness towards their customers and the willingness to resolve difficult situations

I can't speak for everyone, but I (out of all the Brand equipment that I have) had to contact Brand's service only twice - because of the airfryer and a bowl from 701. Perhaps I was lucky, I don't know But what Brand doesn't have take away is the friendliness towards their customers and the willingness to resolve difficult situations

Manna, it's not just you who are lucky! It means that I was lucky too (and I have not one mulychka, but several!), And those to whom I gave Brand's equipment were also lucky! T-t-t, everything with the technique is wonderful!
But these couple of people who wrote only 1-2 messages and zaregins on the day of writing these "indignations" look very much likeRshale from competitors!
I also like the attitude of Brand to its users and I do not regret at all about buying a multicooker and a smokehouse.
Yes, not everyone has an ideal bowl with ten in the smokehouse, but I only smoke in it, and for cooking I bought a bowl without ten, for myself and as a gift, for those friends,
to whom she gave a smokehouse, and the bowls are all in good quality, without damage.
And breakdowns happen in different equipment, regardless of its cost, the main thing is how the manufacturing company relates to this.

I understand that I need to answer. If this ill-fated multicooker were under warranty, then there would be no problems. But it was the repair that I needed. With your own hands. But the repair was actually denied. I would never believe that the sensor costs 450 rubles. Judge for yourself: I counted 4 sensors in the multicooker. Is that - under 2000 rubles, it turns out? Only for sensors. And the whole multicooker costs 2299 rubles. Where is the logic?
Although I am a pensioner, I have not forgotten how to count.
And in the story about the plot, there was not a word about Brand. Something there is no comment from the representatives of the company. I think I am writing reasonably and politely.

[Inger]

Hello.

Inger, Also wanted a thermal sensor. The company representative said that the temperature sensor costs 450 rubles. Naturally, I refused - this is almost 1/4 of the entire cost of a multicooker. That is, it is compulsion to buy a new multicooker.

Nobody forced you to make a new purchase. We have no right to do this. The choice is always yours.

And in order to completely discourage the desire to repair, they named an unrealistic price.

I don't quite understand the point - why should we "discourage" to repair our equipment? On the contrary, the company is interested in providing you with everything you need for the correct operation of the device, so that you love our technology! Each of our satisfied customers is a plus of the Brand company, our reputation is formed from this. The price is quite real, since there have never been such heated discussions and indignations before

If this ill-fated multicooker were under warranty, then there would be no problems. But it was the repair that I needed. With your own hands. But the repair was actually denied.

The representative of the company did not refuse to repair you, especially in independent. A solution to the problem was proposed, then, I repeat, the choice was yours.

I counted 4 sensors in the multicooker.

Excuse me, how did you count 4 sensors? I must say right away that you were mistaken. Sensor 2

I would never believe that the sensor costs 450 rubles.

Your outrage at the price was not ignored. This issue was discussed with the management and it was decided to reduce the price of the upper temperature sensor for the Brand 37500 \ 37502 \ 502 multicooker models, sent to customers by mail for self-replacement. From now on, the price for the sent sensor is 250 rubles. Replacing the sensor in the service center is still 450 rubles.

[ksenia_br]

ksenia_br, thanks for responding.
I said that I can count:

Replacing the sensor in the service center is still 450 rubles.

That is, most of the cost is derived from payment for the work of replacing the sensor. The sensor itself is most likely worth a penny. And I'm going to replace it myself. Let's not argue anymore - I agree to buy a sensor for 250 rubles. How can I do that? I live far from Moscow - mailing is required. How much will it cost in total? I remind you that I have Brand 502.
From SW. George.

Please send me your full name, zip code, address and e-mail address in a personal message so that the manager can bill you for payment. The cost of the sensor (250 rubles) + the cost of sending by mail (150 rubles). I will also send you a link to a video instruction for replacing the sensor

Hello!
I also got an E3 error, but I stood there and everything went away, and after a while the multicooker stopped heating, in general. Help! What to do? I live in Vladivostok, no SC

Hello!
Please send me your name, zip code, address, scan / photo of the warranty card and receipt, and your email address by personal message. We will send you the sensor by Russian post. I will also send a link to the video instruction for replacing the sensor to your HP

E3 malfunction at the Brand 37502 multicooker, where can you order a new thermal sensor in Moscow?

Good day!
We can send the sensor to you by Russian post, but if it is convenient for you, you can drive up to our office on Yegoryevsky Proezd and purchase a sensor, or take a multicooker with you and our masters will replace the sensor within an hour. As you prefer?

[ksenia_br]

ksenia_br, Ksenia, we also really need a thermal sensor! If possible, send us to St. Petersburg. St. Petersburg, Sofiyskaya st. House 20, building 1, apartment 165. Idolenko Natalya Alexandrovna. Great thank you!

I have not figured out with personal messages .... about payment in the nickname write :-).

Natalia, hello!
On the left, under the nickname (name) of the forum member, there is information about messages and thanks (Messages: 74
Thanked 14 times), even below 2 icons: a house and a green checkmark, click on the checkmark and write a private message

Please tell me what is your multicooker model? Is the device still under warranty? If not, send me a scan / photo of the warranty card and receipt. If the warranty has expired, please send an e-mail address so that the manager can bill you for payment. I also need your index

[ksenia_br]

ksenia_br, the fact is that I bought it through the Ozon online store in October 2012, it worked for about a year and broke down. I wrote a letter to the store, they showed me the phones of the SC in Vladivostok, where I can return the multicooker, but these phones were not available and I gave up all attempts to fix it, bought a new one. But after a while, my slow cooker got better and worked, and worked for about a year! So the guarantee has already ended: (Tell me, how much will this temperature sensor cost with delivery to Vladivostok?
Thank you!

Unfortunately, there is no Brand service center in Vladivostok. You can see all the addresses of the SC on the official website of the company.
The sensor will cost 250 rubles + 150 for sending by mail

Hello.My Brand 37502 multicooker also started giving error E3. The warranty has already expired. Maybe you can watch a video on replacing a thermal sensor somewhere? Suddenly it is not completely broken and can be repaired. If it doesn't work out, then I would then order it from you.

Good day.
If you get an E3 error, then most likely you need a new sensor, and not fix the old one. You can look at the video instruction on replacing the sensor on the official website of the company in the "FREQUENTLY ASKED QUESTIONS" section, I will also send you a link in ls.
We can send the sensor to you by Russian post, for this please send me your name, index, address and e-mail in a personal message.
The cost of the sensor is 250 rubles + sending by mail 150 rubles