Multicooker Brand 37502

I got the impression that the majority of satisfied people with their purchase, and the few dissatisfied (these are the ones who always do not like everything) are like a fly in the ointment.

I also do not understand how you can not want to change a smelly cartoon, if offered, thousands of people buy equipment by mail, all the rules. I decided on 502, being sure that if suddenly the smell does not go away or some other problems, they will definitely change, the representatives of the brands will meet halfway, and not that in many companies you will prove that the marriage will turn gray and become enemy No. 1.

I got the impression that the majority of satisfied people with their purchase, and the few dissatisfied (these are the ones who always do not like everything) are like a fly in the ointment.

I would treat you with such a fly in the ointment, it would be interesting if you would eat with such a smell.

I would treat you with such a fly in the ointment, it would be interesting if you would eat with such a smell.

Well, CHANGE, and do not look for ways to disown the exchange. First of all, you need this and no one should run after you and persuade you. If you don’t want to change, you don’t have to complain. And it turns out somehow strange.

This is me about the fact that instead of sitting and reasoning, you can at least move a little. I once bought two TVs, both were unsuccessful, I didn't like one right away, the second went bad after a few. months (both from well-known companies). so that's a big TV. The store took it back immediately, and after testing (in Moscow) the small store was changed to a new one. So far, no one has canceled the Consumer Protection Law. And then they make all sorts of concessions - it's all the same bad.

My smell was present, after the sixth preparation it disappeared, remained on the O-ring, on the valve gasket, but much less, I think it will pass with time. One thing is not clear - I buy silicone molds, there is no smell, ceramic pans - nothing like that either. Why is there in CF? Is the quality of the silicone rubber bad? The MV housing smells like new plastic, it doesn't affect the quality of the food.
Positive emotions from the desire of the representatives of the company to replace the parts, I will test my cartoon further, I cook in it once every two days, I think it's too early to panic and change everything at once.
Another such moment - everyone has different noses, odor sensitivity too. Who's okay, but who's uzhos-uzhos.

Silicone absorbs odors. What's stopping you from rubbing it with lemon?

- Smell from gum. The multicooker is new and has been packed for a long time (from 2 months and longer). Therefore, it is not surprising that the gum has absorbed the smell of new technology. To eliminate it, it is enough not to close the lid of the multicooker and the smell will quickly disappear (disappear).

Hello to all hostesses! Are you accepting newcomers to your company? Thank you all very much, thanks to your comments, I bought a multicooker 37502. So far (for a whole week) I am happy with the choice! There is practically no smell. I cooked meat with potatoes and mushrooms, super !!! Today I made milk porridge with a delay. Tasty! Until my hands reached baking, but in a few days I want to make a casserole!

Girls and boys, hello))) I caught fire to buy a multicooker, but I can't choose a model. I came across your forum and am very grateful to all of you for your help in my choice)))) I stopped at Brand 37502. I ordered a multicooker on the Internet yesterday, delivered it today. I was very worried about the possible smell (I'm allergic). True, there was a smell from the bowl and the heating element, but after the second boiling (steaming) it passed))): bravo: I breathed a sigh of relief, since my husband was against this purchase.
I read the instructions, but did not find one point. I set to cook millet porridge with pumpkin. First, pumpkin in frying mode, then milk, cereals and switch to another mode (all cartoon users know). So here's the question: I could not transfer them from one mode to another without disconnecting it from the network. The frying mode ended, she squeaked. The heating squiggle appeared. I clicked on the menu - zero reaction. I pressed the start - zero reaction. Disconnected from the network, turned on, set the "milk porridge" mode - it works. What I did wrong?

Click "cancel"

[Nata voron]

Nata voron, your slow cooker after the end of the Frying mode has switched to the Preheating mode.
In order to select another mode, you need to turn off the Heating mode.
You can read about this on page 17, section 6 of the instructions.

"After the end of the multicooker, you will hear a beep. Apparatus
will automatically switch to keeping food warm -
"Heating" mode. The "Heating" mode is indicated by the symbol
"B" on the display and the "Heating" indicator is on. Heating mode works in
within 6 hours, after which the multicooker switches to the
Expectations. To forcibly deactivate the "Heating" mode, press
Cancel button."

Read the OPERATION MANUAL, there is a lot of interesting and useful information!

Oh, I'm taking off my question about changing programs! I'm dabbling: I found the "cancel" button. She removed the previous program. The porridge is cooked, it smells awesome, but it's already late - it's overnight))))
I read the previous page ..... about "custom" reviews. They can be seen immediately on the website of stores with similar products. You can’t find your way around them. That is why I am just happy (girls, for the first time in six months, emotions of joy appeared !!!! otherwise everything is depressive ...) from the fact that I came across this site and saw real pictures of dishes, real people. And most importantly: I was able to make a choice)))
Yes, to the question of the exchange. The courier told me. that if something does not work well or I just think about it, then within two weeks I call the same phone that I ordered, and they change it to me or just return the money. I ask him: "are there many returns?" He replies: "This multicooker company has not been taken away yet. Yesterday the fridge was changed to the peasant (I won't tell which company), and Brand is a normal large company. And they do not bother with the examination of breakdowns, but simply change the product for another." And I believed him. Why lie to the courier?
Can I make a proposal too? Well, I'm bringing in ... Is it possible to make the lid of the multicooker transparent? Well, there is also transparent plastic or heat-resistant glass. I was so curious to see how the inside squirt that I opened it three times. Smelled at the same time

Nata Voron, there is no point in a transparent lid. She will sweat anyway. And the less you just open the lid, the faster it will cook. It is generally not recommended for baking. And congratulations on your assistant! Now just stock up on food and have time to eat.

Nata Voron, there is no point in a transparent lid. She will sweat anyway. And the less you just open the lid, the faster it will cook. It is generally not recommended for baking. And congratulations on your assistant! Now just stock up on food and have time to eat.

Thank you, Elena)))
Mmmmm ... well, yeah, there will be fogging. Although, if the condensate will drain (and it will drain), then the inside will still be visible. Well, this is so, such as speculation))) At meyan condensation flows abundantly through the hole into the container for it. My boys (husband and son) could not stand the smell of porridge and pulled up to the kitchen, sit, crush the porridge))) I also tried it. Unusual yummy! But even for this porridge it was worth buying Brandik)))
If necessary, I took a photo of the porridge, I can post it. To confirm the reality of me and porridge, just to figure out how it's done here ...

I'm trying to upload pictures ...
🔗
🔗

Remember that there is a removable disc on the cover. Anyone will not see anything. If it gets dirty, take it off and wash it.

Remember that there is a removable disc on the cover. Anyone will not see anything. If it gets dirty, take it off and wash it.

Thank you, Elena)) I was just doing this. I transferred the remnants of porridge and soap to everything that washes. The bowl was brilliantly cleaned, but a couple more questions arose in the process.
I was unable to take out the water container. Is it just pulled out or does not need to be touched?
The valve is very easy to pull out, and the lid is very easy to open and close, practically without a click. Is that so? It was thought that over time they might become loose and fly out completely ...... I would not want to.

[SVP]

We have a paradoxical situation: new users of the Brand 37502 multicooker are registering on the forum, who write about their problems with the smell very emotionally. And then ... then the situation that I described develops. SVP:

Very paradoxical
Can Panterrrka will still reach us ...

I was unable to take out the water container. Is it just pulled out or does not need to be touched?

The drip tray is removed. Take two fingers from the sides and pull towards you.
Everything is normal with you. I wash the valve after cooking something very fragrant or before yogurt. In principle, it is not very dirty and gets dirty. And the removable cover is also clean, if it gets dirty.

[And here everyone is nearby, ready to help, it's still bad]

... In my Panasonic, the ring on the lid also smells like borscht, so what? Why does no one fight with a complaint about the smell of borscht to the manufacturers of the Panasonic company? Yes, because they do not directly communicate with consumers, among other things, like many other companies. There is no one to present the problem. And here everyone is nearby, ready to help, it's still bad... By the way, I received my MV from the "Brand" company by mail - everything is fine (this is for those who do not trust the Mail). It seems that many people are making a problem out of the blue.

Tatiana, golden words. These are the costs of our activities. But I want to believe that there are much more people who understand, only they are more and more silent ... But why talk if everything is in order?

Yes, indeed, there was a conversation about replacing "something there", or rather a heating element.
Until I received no ne which needs to be replaced, no video instruction, which they promised to remove.
I hope that they will send all this to me before I dare to throw away the multicooker that takes up space.

Lyalya Toy. I would still not advise you to change the heating element yourself. As I see, you are from the suburbs. We now have a service for the free departure of the master for repair. Call the office and order a replacement master.

Tatiana, golden words. These are the costs of our activities. But I want to believe that there are much more people who understand, only they are more and more silent ... But why talk if everything is in order?

Vadim, it's like with health or happiness: when it is, you don’t notice it and don’t talk about it, and when you lose it, there are so many conversations at once)))
Thank you for your activity and efforts to make our "kitchen" life more convenient)))

[Elena BO]

...
Can I make a proposal too? Well, I'm bringing in ... Is it possible to make the lid of the multicooker transparent? Well, there is also transparent plastic or heat-resistant glass. I was so curious to see how the inside squirt that I opened it three times. Smelled at the same time

Thanks Nata for the suggestion
But as she rightly said Elena BO, it won't be useful anyway. There will be fogging throughout the cooking process.

I read the reviews on the official website, almost everyone complains about the smell, but then it goes away. And here, someone passes, someone does not, and some have no smell at all.

: mda: Everyone's noses are different! And in different ways, all attention to the smell is paid attention. I had a smell in 37502, maybe even now (I bought it in February), but this smell does not bother me. Doesn't reflect on food and GOOD!

The drip tray is removed. Take two fingers from the sides and pull towards you.
Everything is normal with you.I wash the valve after cooking something very fragrant or before yogurt. In principle, it is not very dirty and gets dirty. And the removable cover is also clean, if it gets dirty.

Thank you, Elena))) I was afraid to pull harder. I pulled it - the drip tray came out. There were a couple of tablespoons of tablespoons of water in it.
I realized that if there is no splashing, then the valve does not need to be washed, right? Just wash the water off it and the lid.
My husband skeptically told me that my porridge on gas is no worse than that, And I am all in emotions: I like it so much! Everything burned in my saucepan, the milk ran away, no matter how you followed, that's why I very rarely cooked this porridge, although I love it. And then she set and went on to accept work for the girls online, an hour later the whole apartment sounded - called to eat))) Super!
Can I advertise this slow cooker on another handicraft site? I am a moderator there ... We also have a section for cooking, recipes ... I just can't wait to share this beauty with my girls)))

[Elena Sm. It is now 00-15 nights in Moscow. Brand, in my person, is trying to help resolve this issue on Saturday night. Help us too. Take advice.]

Elena Sm. It is now 00-15 nights in Moscow. Brand, in my person, is trying to help resolve this issue on Saturday night. Help us too. Take advice.

....
And even for a better idea of ​​what Brand is. The other day I decided to leave a review about Brand 37502 on their official Brand website. rf, as a result, the review was not posted on the site, this firm does not like the truth or knows and is silent. Draw your own conclusions.

If you look closely at the reviews on the Brand website, then you necessarily you will see the presence of not only positive reviews.
Unfortunately, our company is very often faced with unfair competition in the form of negative reviews. Therefore, the administrator checks the authenticity of the review, after which it is published. Be sure that your review will pass a similar check, and if you really have a Brand multicooker, then your review will be published. Make a conclusion yourself.

This also surprises me. I want to draw your attention to the fact that on many Internet sites where there are reviews about Brand 37502 multicooker there is a very huge number of identical reviews (in text to text as if it was learned by heart). Apparently, the employees of this company work well for advertising, even there is no time to change the text, and how well they attack really the owners of the multicooker who have faced its shortcomings who have written about it on the internet. I think the same is happening here.

It's almost a worldwide conspiracy
And you look, Elena Sm, how many people appeared in this thread after your message, who have no smell or it passed quickly ... I'm sure these are also all agents of the Brand company. Well, it's good that at least this time they managed to change the text ... They learn quickly
P.S. I missed one question, I'm sorry. And how do they attack the real owners of the multicooker ???

... Just once again I tried to get rid of the smell in the cartoon in the mode of steaming, boiling water with lemon juice, the result, the smell remained ...

Just wrote once again that boiling with lemon TO NOTHING! If there is a persistent odor, then the problem is with the heating element. And the lemon will not help him (the heating element)!

I would be glad if I live not in Moscow and not in the Moscow region.

Give me your data in a personal. The city from whom the multicooker was purchased, we MANDATORY we will try to help you.

If the manufacturer is so good why does not he offer to exchange the multicooker at the service center nearest to the consumer, and not send it to their office.

Manna answered quite correctly -

Apparently, because the service center is engaged in the repair of multicooker, and not their exchange / sale. By the way, this happens with all manufacturers: the service center writes a marriage conclusion, and then the defective product is exchanged in the shop, not a service center. Here, as I understand it, you are ready to make an exchange, bypassing the service center. Something I don't understand, what's wrong

It's almost a worldwide conspiracy
And look, Elena Sm, how many people appeared in this thread after your message, who have no smell or it passed quickly ... I'm sure these are also all agents of the Brand company. Well, it's good that at least this time they managed to change the text ... They learn quickly

Oh, exactly, a conspiracy))) And I generally retrained from doctors to agents urgently to promote Brand's products)))
You just have to be objective at least a little. Any technique - first of all - is just a technique. Any firm can make a marriage. The point is not that it exists, but how the manufacturer reacts to the detected defect. In general, to be honest, I was terribly sorry when, after ordering a multicooker, I read messages about a creepy smell and all that (I just didn't get to that before) and was already thinking: how to refuse it. Here it is - the power of suggestion of negative moments! And then I thought, read all the correspondence and the thought crept in: is this not anti-advertising? In general, in any case, only personal experience gives us something, and for everyone it is his own. But right away to blame people for the dishonesty of the produced products, which, by the way, are sold out like hot cakes in our city: five online stores ran out of these multicooker under my nose)))) The brand is not in retail stores - he just is not up to them comes, goes from hand to hand)))

My husband skeptically told me that my porridge is no worse on gas, and I am all in emotions: I like it so much! Everything burned in my saucepan, the milk ran away, no matter how you followed, that's why I very rarely cooked this porridge, although I love it. And then I set it up and went on to accept work for the girls online, an hour later the whole apartment sounded - called to eat))) Super!

And what about the husbands? If they stood at the stove ...
Of course, advertise on your website. This is such help in the household! Later, you will ripen to a pressure cooker.

[Vadim]

Lala Toy. I would still not advise you to change the heating element yourself. As I see, you are from the Moscow region. We now have a service for the free departure of the master for repair. Call the office and order a replacement master.

As I thought, instead of what was promised, all sorts of "thoughts" will begin about what I should do and what not.
Vadim I had a clear agreement with Elena Br that NE would be sent to me.
Personally, it is not convenient for me to host a master, and if you cannot keep your promises, then I just
I will throw out your stinking miracle, and instead of giving flattering reviews to potential customers and praising your product, as I did before, I will tell the truth about your stinker. Thank you. Sincerely, Elena-Lyalya Toy.

I have a question for experienced multicooker users. Something in different sources different proportions of water and cereals are given. What proportions do you use if you just need to cook buckwheat or just rice? And do they differ in the functions EXPRESS, STANDARD, PLOV?

[Vadim]

As I thought, instead of what was promised, all sorts of "thoughts" will begin about what I should do and what not.
Vadim I had a clear agreement with Elena Br that NE would be sent to me.
Personally, it is not convenient for me to host a master, and if you cannot keep your promises, then I just
I will throw out your stinking miracle, and instead of giving flattering reviews to potential customers and praising your product, as I did before, I will tell the truth about your stinker. Thank you. Sincerely, Elena-Lyalya Toy.

Sharp...
Dear Elena-Lyulya Toy.
I am not aware of your agreement with Elena Br.
On Monday I will find out the situation and we will definitely fulfill our promise.

I have a question for experienced multicooker users. Something in different sources different proportions of water and cereals are given. What proportions do you use if you just need to cook buckwheat or just rice? And do they differ in the functions EXPRESS, STANDARD, PLOV?

Express modes for - buckwheat, Standard - rice, millet, Pilaf - for cooking pilaf

[Vadim]

As I thought, instead of what was promised, all sorts of "thoughts" will begin about what I should do and what not.
Vadim I had a clear agreement with Elena Br that NE would be sent to me.
Personally, it is not convenient for me to host a master, and if you cannot keep your promises, then I just
I will throw out your stinking miracle, and instead of giving flattering reviews to potential customers and praising your product, as I did before, I will tell the truth about your stinker. Thank you. Sincerely, Elena-Lyalya Toy.

Wow! Lena, I didn't expect you to be so harsh! It seemed to me that Vadim wants to help you ...

Express modes for - buckwheat, Standard - rice, millet, Pilaf - for cooking pilaf

It's clear. And what are the proportions of all this? The ratio of cereal and water. As the instructions say: I can't find my bearings according to the risk: it is not visible at all when the multicooker is working.

[Lyulya Toy.]

went in and here about the smell.

People! if you know by yourself that chronically pregnant, and do not tolerate any odors, then MV and SVK are not yours. it is better to buy a good thick-walled saucepan and a cast-iron frying pan. God help you. Because expensive Moulinex also smells of silicone and whatever you do, all the same, if you want to smell it, you will definitely smell - cabbage, onions, milk with cucumbers.

In general, to whom it stinks, MV is not yours, it is better not to spend.

shl. and whoever is in love with MV in life has a non-removable cover not in a bastard wipe off - a holiday.

shl. here the pluses overlap all the minuses, so rice cookers have been triumphantly moving around the world for 50 years. It just came to us recently, came and were stunned - so many claims

and more correct, more correct, you are not in the bazaar

Dear Elena-Lyulya Toy.

Lena! so beautiful too

It's clear. And what are the proportions of all this? The ratio of cereal and water. As the instructions say: I can't find my bearings according to the risk: it is not visible at all when the multicooker is working.

if you want a crumbly version, take a ratio of 1: 2 or 1: 1.5. For liquid cereals 1: 3, or 4, or 5.

Ideal equipment in the form of multicooker, pressure cooker, etc., made in China, probably does not exist.
Well, yes, and mine smelled first. I, too, have been bored for a long time about this - Lena Br. answered what it is from. Heating element!
Well, I rubbed it, then the fat defatted him. And now it doesn't stink.

[Alyona]

Wow! Lena, I didn't expect you to be so harsh! It seemed to me that Vadim wants to help you ...

Alyona, I am an ordinary person, like everyone else. I also have emotions and when they first tell me one thing, then another, and they also try to give "Good advice" without clarifying the situation, or brush them off like an annoying fly, then it really starts to annoy.

Sharp...

On another apparently in any way.

Dear Elena-Lyulya Toy. I am not aware of your agreement with Elena Br.
On Monday I will find out the situation and we will definitely fulfill our promise.

Dear Vadim. First they would find out, and then they would suggest ...

Heating element!
Well, I rubbed it, then the fat defatted him. And now it doesn't stink.

sometimes, they write in the instructions that a chemical (technical) smell can come from the initial, this will burn the element. Then everything is OK.

But don't you have a new fridge, doesn't it smell? or shoes? And sheepskin coats not even new in minibuses after rain and snow? fffu rams

But it is good to cook chestnuts both in a cartoon and in a pressure cooker!

Len, why did you break up? You have been offered so many options, but everything is not so for you! In no other company will they be so fooled with you! The answer is the same everywhere: take it to the service center, we will make a diagnosis (about a month), and then we will decide to fix it, or you are to blame. It was like that with Panas, I sent them and since then I live without delay on porridge .... At the very beginning it was said, it stinks - we will change! I, for example, did not stink vaasche.

But it is good to cook chestnuts both in a cartoon and in a pressure cooker!

Class! Did you pierce them before cooking?

... You are from the suburbs. We now have a service for the free departure of the master for repair. Call the office and order a replacement master.

This is just wonderful! If a couple of days ago I doubted whether I needed a second MV at all, now doubts are gone! I don’t want, of course, to tune in to the fact that I need this service, but all the same "for every fireman" ... I will keep in mind.
(P.S.: I want to order from the office site through the Russian Post.)

We now have a service for the free departure of the master for repair. Call the office and order a replacement master.

Well done! Others can only dream of such a service!
And still everything is bad and everything is wrong .... I don't understand.

: Such an important pussy and falls out !!! That's it, I am writing to the UN and The Hague!

about the master, I watched such a film for adults. There was a plumber there and he was constantly falling out

Class! Did you pierce them before cooking?

No, I didn't.

About other companies - I jumped with the Viscount like that in the summer - the kettle in May, without working even seven days, burned out - took it for repairs - waited until the beginning of July! And they did it only after my promises to bring the film crew from the 1st channel of the Central Television! And after repairs a week later it burned out again ...

Our Masha, as she found out that it is FREE OF CHARGE AT HOME, then immediately p: -Xku broke and like a MASTER is waiting!

Poor Lyova!

Kaneshna. You feel good, all of you have a smell of current, but it’s falling out of me, even though it didn’t smell!

Kaneshna. You feel good, you all have a smell of current, but I already fall out,

you are working

demand diagnostics with subsequent replacement with a new one, deinnatural

[INSTEAD]

My husband skeptically told me that my porridge is no worse on gas, and I am all in emotions: I like it so much! Everything burned in my saucepan, the milk ran away, no matter how you followed, that's why I very rarely cooked this particular porridge, although I love it. And then I set it up and went on to accept work for the girls online, an hour later the whole apartment sounded - called to eat))) Super!

Nata! And tell your husband that the main goal of home appliances is to do the work NOT BETTER YOU, BUT INSTEAD YOU.

Even a few minutes of cooking a day in a week adds up to hours, and then to days. It's scary to think how many YEARS of life we ​​spend in the kitchen.

you are working

demand diagnostics with subsequent replacement with a new one, deinnatural

Imagine, IRRk, and for some, at first it smells, then drips, and then falls off how to live?