I want to share my history of acquiring and owning KM 9040. I bought it in January 2019 by installments through Tinkoff Bank. The loan application was completed instantly, all remotely, without leaving the computer (maybe, of course, this was facilitated by the fact that I am a client of this bank, I don't know). I took on credit, like most, to save money. If someone follows the same path, please note that interest is charged for each day of using the loan, so at the time of early repayment, check with the bank employee how much you need to pay. And yet, before buying, immediately clarify whether you will be provided with a receipt, at least in a scan. For what it may be needed I will write below.
Together with the combine, he took a dough roller and a processor for the promotion, and according to the promotional code, the scales and an apron. I additionally ordered a soufflake, and bought a sieve and an additional plastic bowl for Avito.
Last summer I bought a blender, a cube cutter, a high-speed vegetable cutter and cups from the attachments.
In short, on the nozzles, then they completely suit me. The intersecting ones are the processor and the vegetable cutter. When cooking in small volumes, if you need to crumble cookies, nuts, whip up cottage cheese with sour cream and gelatin (THANK YOU VERY MUCH FOR THIS RECIPE) or make a "21 sec dough", then you just can't do without a processor. But if you cut cabbage for pickling or if you make preparations for the winter, then you cannot do without a vegetable cutter. You are tortured with the processor and, most likely, you will not keep track of when its bowl overflows and the lid simply bends, which happened to me when I shredded 2 large forks of cabbage for the first time. If you do both, you will have to take both attachments.
The cube cutter is also perfect for blanks for the winter, including overtaking buckets of apples for jam.
I thought for a long time whether I needed a blender, since there was already a blender from a Panasonic juicer for a long time, as well as a madzhekbullit. As a result, I liked the blender very much, one of the advantages is that it is collapsible, therefore easy to clean, including in a p / m; more in volume (very important when preparing sauces for preservation), and in addition, there is a stick with which you can throw off the food if they stick to the walls (it helps when preparing a mixture for marshmallows). As a result, the madzhekbullit was given to the parents, the blender from Panasonic was left in the closet.
Of the minuses on the nozzles, these are two cups that leak. That is, only dry mixtures can be made in them. The other two cups do not have this problem.
Unfortunately, the Achilles heel of the Kenwoods did not pass me by, the gearbox dripped in the fall.At first, little by little, and later, when working at high speeds, the oil simply scattered over the bowl. Preliminarily clarified what documents are required for the repair. SC requested a warranty card and a receipt. I did not have any of these documents. By that time, I had not yet issued the Iron Guarantee certificate, because I simply did not know about it, although the managers could have said about it when placing an order. I had to contact the seller (at that time LLC "Colors"), they promptly provided me with a scan of the receipt and warranty card.
In November, the combine was handed over for repairs, in December it was received after replacing the gearbox. After the repair, nozzles (K-shaped, whisk, etc.) began to pop out very easily from the main socket, so much so that when the "head" was raised, they could simply fall into the bowl. If anyone has to change the gearbox (i.e., so that they do not encounter this), pay attention to this when receiving the car in the SC. Apparently, they messed up somewhere. Otherwise, everything was flawless, except that the report on the repair was not given to me, but this is also my oversight.
In winter, I bought a press for berries at Avito, for only 3 tons, my condition was good. The hostess sold it because at her food processor 3 times !!! under warranty, the gearbox was changed and in the end she just handed it over to the store.
The berry press was used only for squeezing pomegranates (in principle, it was taken for them). The result is very good, from 588 gr. grains turned out to be 100 gr. good, dry cake and 488 gr. juice. Squeezes quickly enough and most importantly quietly. The same Panasonic has such a crack that it becomes scary behind the sieve.
After replacing the gearbox and communicating with the press seller, I began to carefully wipe the slot with a paper towel every time, from where oil could flow again. It did not take long to wait, and already in March of this year, the replaced gearbox also leaked. As well as the first time, first small droplets, then increasing.
Since this development of events did not suit me, I decided to demand the replacement of the kitchen machine. Due to the coronavirus, the call to the SC for diagnostics had to be postponed until June, all this time the combine was operated in the most gentle mode. In June, I began to collect documents for delivery to the SC and only then discovered that I did not have an act of initial repair, and without it it would be problematic to count on an exchange. Therefore, I decided to contact the same SC again, the history of requests should have been stored, but then they shocked me that orders were not accepted, because they were closing (the coronavirus did not pass without a trace). They had to somehow manage to get a duplicate of the act, but then they told me on the phone that they would not be able to do this, since they did not have the act itself. As a result, after several persistent calls, including the head of the SC, we managed to knock out a document confirming the replacement of the gearbox. They gave it, one might say, gritting their teeth, but it is understandable, it was not up to my problems.
The second SC also demanded a warranty card, a check and an "Iron Guarantee" certificate (I had the documents, including the warranty certificate, which I had managed to issue by that time, all thanks to this forum). 10 days after delivery, I called the SC to find out what decision had been made. The SC confirmed that the gearbox is again subject to replacement under warranty, but Kenwood refused to replace the combine itself, since the product is a technically complex product. I must say that this is true, according to the Consumer Protection Law, food processors are technically complex products. But, in addition, the ZoZPP contains a list in which cases the buyer has the right to demand replacement of the goods.
I refused the proposed repair and asked for an act of troubleshooting in order to communicate directly with Kenwood in the future and began to mentally prepare for the fight)). Unexpectedly for me, on July 15, they called from Delonga and informed me that a decision had been made to replace the combine.
Apparently, the initial refusal to replace the combine is a ruse on the part of Kenwood's dealership. Maybe most of the buyers agree to the repair and do not insist on replacing the combine.But that's my personal opinion.
The replacement itself took place in a somewhat perverted form, at first I had to hand over all the accessories from the combine to the SC, get my hands on an act of non-repairability, then send a scan of the act to the mail, fill out an application, then send scans of the act, an application and a check by email. mail, and originals by mail to Moscow. After that, they returned me a d / s in the amount of the purchase on the card, I made a new application on the Kenwood website, I was charged the amount at the current price, and after contacting the hotline they reduced it to the old one - 69,990 rubles. I received the new harvester on 08/07/2020, before receiving it I took a short break to decide whether to pre-order a harvester from the new series. But after watching demos, it makes sense to pay extra 20 tr. and I did not see to wait 2 months.
By the way, I asked for a discount on some of the attachments, in the form of compensation for costs, since the car had been in the SC for more than 2 months for 1.5 years of ownership, but this was refused.
As a result, I can say that despite all the breakdowns, I am satisfied with the combine itself; on the part of Kenwood, except for the initial refusal and this strange exchange procedure, everything was organized quite well.
In the future, I want to take a screw squeezer from the nozzles and someday a spilizer and a slicer.
