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 We all go to the grocery store almost every day: at least once a week we buy everything we need for the coming days, and during the week we buy milk, bread, sour cream. Have you ever bought a substandard or spoiled product? And what did you do with it when you brought it home and noticed that you shouldn't use it? In such a situation, someone simply threw it into the trash, someone in the family circle discussed the dishonesty of entrepreneurs.
And only a few of us undertook to defend our rights and took the purchase to the store so that it could be exchanged for a good quality product, or the money was returned.
Among the most common consumer violations are expired shelf life, lack of proper manufacturing date information, lack of necessary product information, and consumer deception.
Sales receipt is your guarantee
You can consider yourself lucky if, if you return an expired product, the store seller will apologize and without further ado will fulfill his duty and accept it back, changing it to a quality one, or return the funds. But, unfortunately, most sellers do not always consider it necessary to communicate with customers, to make sure that the buyer is comfortable.
To avoid being in the shoes of a loser buyer, always take a sales receipt. It is considered a document confirming the fact of a purchase in a particular store. If you suddenly have complaints about the purchased product, you can always protect your rights by contacting the Inspectorate for the Protection of Consumer Rights.
Stores should write off and discard expired food and non-food items, as irreversible processes occur in them and they can harm the health of consumers. Therefore, how will you buy ready-made products - whether salad, whether chops, or fried fish - think twice about whether it is worth risking your health and the health of your family. A conscientious manufacturer always declares himself, indicates his details and the consumer has the opportunity, in case of identifying any defects in the goods, to contact both the seller and the manufacturer of the goods with suggestions and comments.
Packing date and manufacturing date - a trade trick
The "date of packaging" has become very common, which is often indicated in supermarkets on the packaging of goods instead of the date of manufacture. This technology is used to mislead the consumer, because the date of packaging of the product in no way indicates its freshness. If there is no date of manufacture, expiration date, manufacturer, this is one of the signs of product falsification.
Instead of 4% ice in frozen fish, all 40%
If you bought frozen fish, brought it home, thawed it and found that it was nothing at all, then you purchased a product that does not meet the requirements of regulatory documents. Ice glaze in frozen fish, shrimp is allowed from 2 to 4%, but often sell up to 40% ice. This means that we do not pay for goods, but for water. And it would not be so sad if, after defrosting, we received a quality product. But after repeated freezing to achieve such an amount of ice glaze, the product loses its taste and presentation.
Shampoo with sweets is not tasty
When shopping, pay attention to the arrangement of goods: if juices, household chemicals, sweets are on one shelf, it is better to go to another store, because the principle of commodity neighborhood is violated in this store. Do not leave the cold rooms out of sight, because oil, fish and ice cream, also cannot be located in the same refrigerator.
A typical violation of consumer rights is a shortage, when, for example, a product that you did not take is included in your check. Pay attention to the fact that when buying fresh meat, enterprising businessmen can add to the weight of the product to you the weight of the package, for which you will have to pay at the price of the product. In addition, when buying prepackaged goods, such as cereals, flour, it is worth checking on the control scales available in the supermarket how much the packed goods weigh.
Have you purchased a low-quality product? Bring it back to the store immediately
Recently, just such a case happened to a friend of mine: in one of the grocery stores in the city center, he bought Dutch cheese, brought it home, unpacked it and found that the cheese was spoiled. Comrade lives not in the center, but on the outskirts, so he took a taxi and headed to the recently visited grocery store. I put my purchase on the counter, presented a receipt, asked for a refund for expired food and for a taxi ride. But he could not reach an understanding with the administration of the store - he was refused and rude. Therefore, the very next day, with expired cheese, a friend knocked on the door of the Inspectorate for the Protection of Consumer Rights. The inspection conducted an inspection of the store, having discovered not one, but a significant number of violations, and brought the perpetrators to justice.
But my colleague was more fortunate. After purchasing a cake with sour cream, she took it back to the store. The saleswoman, without further ado, changed the low-quality confectionery and everyone was satisfied: the colleague received the desired cake, and the store - the absence of unnecessary hype. The conclusion is on the surface: complaints arise where they do not work with consumers.
To protect yourself from unscrupulous sellers, do not lose your vigilance, carefully read the labels on the packaging, know your rights and insist on their observance. Thus, you will be able to preserve the health of your family and not spend money on buying garbage.
To avoid being fooled, follow these simple rules:
When going to the supermarket, plan your purchases in advance by calculating their cost;
Watch carefully the actions of the seller at the checkout and when weighing the purchase;
Check the receipt, quantity of goods and its name, without leaving the checkout;
Keep your receipt after purchase.
Novikova A.
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