Anna67
It's just a pity that the glass is not rectangular. In the glass, I only have Redmond containers, and their lids, to put it mildly, are not very good. How easy the container will come off, but how vacuum ...
Ledka
marika33, Thank you
Marina22
kil, about vacuuming with a non-woven fabric, I inserted a video either in this topic or in the topic the need for invention is cunning.
Unfortunately, right now I can not insert the link, I'm from the phone.
alinapressa
My new redmond doesn't auto-seal packages! Those are forced, in Russian mode, yes! I called the technical support service, they say, I do not close the packer well! But damn it, I close it well, although, on the one hand, there is an obvious click, on the other, more muffled, or something ... he's only about 2 weeks old, so I haven't really used it yet, but it seems to me that initially he soldered everything from the Start button. Tell me, somebody, what to do? Carry to the service? or try again? The vacuum sucks off and that's it, I open the packer, the bag is not sealed ...


Added on Monday 28 Nov 2016 01:43 PM

And the vacuum sucks for a long time
Zena
Bring it to the service for sure!
alinapressa
Damn, he's not even 2 weeks old, but will I be repaired? how to exchange for a new one?
Sorceress

Quote: alinapressa
2 weeks away, but will I be repaired? how to exchange for a new one?
alinapressa, Only if you take it to the SC and immediately write a statement stating that in the event of a factory defect, you refuse to repair. Only in this case it will either be replaced with a new one or the money will be returned. Otherwise, if a defect is found, they will immediately repair it if repair is possible.
Samopal
Quote: alinapressa
he is not even 2 weeks old, but will they be repaired for me?
If it is under warranty, no one will repair it, the parts are more expensive or like new. Just prepare yourself for a long wait. My VU was kept for exactly 45 days in the service. Then they gave a conclusion. And I took a new one. Do not be discouraged, a lot of equipment is produced, there is a marriage. I think they will replace it with a new one. Redmond doesn't bother with repairs ...
Sorceress
Quote: Samopal
kept for exactly 45 days in the service
This condition is stipulated in the rules of the SC.
Samopal
Quote: Enchantress
This condition is stipulated in the rules of the SC.
So I understand, but 1.5 months. did not use VU. New. And he knew that they would not fix it, but they did not want to give a certificate. Maybe they hinted at the cognac? And before that, the certificate was given 2 weeks in advance - but for an iron and an electric kettle. But this, I'm afraid, is already a flood.
Sorceress
Samopal, I have been using Redmond products for a long time and I myself only handed over equipment to the SC (grill lid and multicooker) myself. Always 45 days and in both cases wrote a statement about refusal to repair. The receptionist girl advised me and thanks to her, in both cases, I was replaced with a new product.
As for the packer, repair is possible, people have been repaired.
alinapressa
Damn, I was already upset in advance. And what else can it be, besides a factory marriage? here, most of all I do not like these service centers under warranty, it is not profitable for them to recognize a marriage. I took the new phone so badly, they pushed me so hard that I flooded it with water, although 100,000% of this was not, not a guarantee case and that's it. do what you want...


Posted on Monday 28 Nov 2016 2:56 PM

1.5 months without a packer ?? well, fuck ...
Sorceress
alinapressa, No need to get upset in advance.
I drove to the SC in Maryino, very good people work there. When I handed over the grill lid to me, the master immediately looked at it, since there were no people and I very tearfully asked, and said that there was an obvious factory defect and there would be an act of replacement or refund. But according to the rules, they kept it for a long time.
And if there is not enough equipment in the SC for repairs, then they do everything faster and if the act of factory marriage, then it is issued earlier.
Ljna
Quote: alinapressa
he is not yet 2 weeks old
Alina, within 2 weeks you can return or exchange goods. don't wait, don't go to ss
alinapressa
Ljna, today is exactly the 14th day, I looked at the check. They won't exchange me for exactly the same,
Arka
Why not exchange? Not available?
Then take the money and buy a new one. If today is the 14th day, you need to hurry up in order to be in time before the end of the work of the store where you bought.
alinapressa
and on what basis they will change one packer for exactly the same other? 100% will send it for examination
Zena
Quote: alinapressa
Ljna, today is exactly 14th day, looked at the check. They won't exchange me for exactly the same,
you are given 14 days NOT COUNTING THE DAY OF PURCHASE .. for the exchange of .. goods, this is in the law on consumer protection.

The consumer has the right for exchange non-food product proper quality within fourteen days, not counting the day of purchase.

that is, these 14 days are given to you to identify hidden defects .. that may arise in the course of work. As well as factory marriage. if within 14 days you go to the store .. then the exchange or refund occurs there .. and if you held out and a marriage was revealed, then now only through the SC.

alinapressa, Alina if you have this 14th day tomorrow .. drop everything and run to the store .. it's easier than contacting the SC ..

although .. I want to say, on the contrary, a kind word in defense of the SC of the Technopoint store in our city, in which I bought my Redik .. handed over on the 22nd received the 26th ..
and yes! I was also shocked when I saw that for 45 days they can keep my device


Added on Monday 28 Nov 2016 04:16 PM

Quote: alinapressa
and on what basis they will change one packer for exactly the same other?
based on your application and your demonstration ... take the package from home and show it on the spot .. put the package like this, press like this and end up with a non-sealed package.
based on this .. I REQUIRE replacement with a new one
natushka
Quote: Zena
based on this .. I REQUIRE replacement with a new one
This does not work with us, only through the SC, - a complex device was used.
Zena
natushka, the vacuum sealer is not included in the list of technically complex products ..
I had to print the list and "stick it in the nose" of the receiver ..
and further in the text .. I require replacement with a new one

LIST OF TECHNICAL PRODUCTS



1. Light aircraft, helicopters and aircraft with an internal combustion engine (with an electric motor)
2. Passenger cars, motorcycles, motor scooters and vehicles with an internal combustion engine (with an electric motor), intended for movement on public roads
3. Tractors, walk-behind tractors, motor-cultivators, machinery and equipment for agriculture with an internal combustion engine (with an electric motor)
4. Snowmobiles and vehicles with an internal combustion engine (electric motor) specially designed for traveling on snow
5. Sports, tourist and pleasure vessels, boats, boats, yachts and floating transport vehicles with an internal combustion engine (with an electric motor)
6. Equipment for navigation and wireless communication for household use, including satellite communication, which has a touch screen and has two or more functions
7. System units, stationary and portable computers, including laptops, and personal electronic computers
8. Laser or inkjet multifunctional devices, monitors with digital control unit
9. Sets of satellite television, game consoles with a digital control unit
10. Televisions, projectors with digital control unit
11. Digital photo and video cameras, lenses for them and optical photo and film equipment with a digital control unit
12. Refrigerators, freezers, washing machines and dishwashers, coffee machines, electric and combined cookers, electric and combined ovens, air conditioners, electric water heaters with an electric motor and (or) microprocessor automation
13. Wristwatches and pocket watches, mechanical, electronic-mechanical and electronic, with two or more functions
(Clause 13 was introduced by the Decree of the Government of the Russian Federation of May 27, 2016 N 471)
14. Electrified tools (hand-held and portable electric machines)
(Clause 14 introduced by the Decree of the Government of the Russian Federation of 17.09.2016 N 929)


alinapressa
I called the store, called the SC, everywhere they say the same thing, everything through the Service Center, they won't change it so easily in the store. Here, I stand with this packer and do not know what to do?


Posted Monday 28 Nov 2016 5:57 PM

Where to go? Purchase was 11/14
Zena
Quote: alinapressa
Purchase was 11/14
today was the last day
Quote: alinapressa
I called the store, called the SC, everywhere they say the same thing, all through the Service Center,
see their rattles in every hut
Ljna
alinapressa, on the basis of the application are obliged to accept and change. of course, it is easier for a store to send you to SC than to make a replacement or refund
Bijou
Quote: alinapressa
And what else can it be, besides a factory marriage?
Loose closure, debris caught on the seals, an unfastened lid ... In short, everything that interferes with the creation of the maximum vacuum at which the automatic sealing is triggered. But does it pump out the air? And if you choose Turbo mode? And if you include without a package at all? (and cancel the sealing immediately after the blue light comes on)


Added Monday 28 Nov 2016 8:30 PM

Quote: alinapressa
I called the store, called the SC, everywhere they say the same thing, everything through the Service Center, they won't change it so easily in the store.
What kind of store is this? It seems that according to the law, you have the right to independently choose where to go - or to a service center, or to the store. And the store itself can hand over to the service.
alinapressa
I gave it to the SC, wrote a statement so that they would not be repaired, within 10 days they should give me some kind of certificate, and with it to the store, either return the money or exchange the goods. Damn, I took it at a discount, I want to exchange it for a working one ...
Song
Alina, so demand a replacement, do not take money.
kubanochka
alinapressa, Alinawhat I want to say. I have a Proficuc. I called all the service centers in the city. Including Redmond. Everywhere they said that the packer would not be repaired. Namely, in the Redmond SC, the receptionist said that vacuum packers are undervalued and cannot be repaired, there are no spare parts. They will give an act on the impossibility of repair and in the store they will gladly change it to a normal one. It is more profitable for them to give a new one than to return the money. And further. I will now look at the law on consumer rights, there is an article on which you can not be tied to 45 days of repair, but refuse the goods earlier. But then you don't need to carry it to the SC, but take it straight to the store. I'll find now. I went through this procedure a month ago. Now the Guru in these matters)))))
Zena
Quote: alinapressa
Damn, I took it at a discount, I want to exchange it for a working one ...
Alina .. it doesn't matter at what price you took it ..
and there is an article in the law ..
if at the time of return the price of the goods has risen .. then they must return the money at a new price .. or exchange .. accordingly, it is more profitable to exchange them than to return the amount at which the vacuum sealer is served today

article 24
4. When returning goods of inadequate quality, the consumer has the right to demand compensation for the difference between the price of the goods established by the contract and the price of the corresponding goods at the time of voluntary satisfaction of such a demand or, if the demand is not voluntarily satisfied, at the time of the court's decision.
alinapressa
Thanks everyone for the advice!
kubanochka
Article 18. Consumer rights upon detection of defects in the product
1. The consumer, in case of finding defects in the goods, if they were not agreed by the seller, at his choice has the right:
demand replacement for goods of the same brand (of the same model and (or) article);
demand replacement for the same product of another brand (model, article) with a corresponding recalculation of the purchase price;
demand a commensurate reduction in the purchase price;
demand immediate gratuitous elimination of defects in the goods or reimbursement of expenses for their correction by the consumer or a third party;
refuse to execute the contract of sale and demand the return of the amount paid for the goods.At the request of the seller and at his expense, the consumer must return the product with defects.
At the same time, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are reimbursed within the time frame established by this Law to meet the relevant consumer requirements.
With regard to a technically complex product, if defects are found in it, the consumer has the right to refuse to execute the sale and purchase agreement and demand a refund of the amount paid for such a product or submit a demand for its replacement with a product of the same brand (model, article) or for the same product by another brands (model, article number) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, the specified requirements are subject to satisfaction in one of the following cases:
detection of a significant shortage of goods;
violation of the terms established by this Law for eliminating defects in the goods;
the impossibility of using the goods during each year of the warranty period in the aggregate of more than thirty days due to the repeated elimination of its various shortcomings.

Article 19. Time Limits for the Submission of Claims by the Consumer in Respect of Defects in the Goods
1. The consumer has the right to present the requirements provided for in Article 18 of this Law to the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) in relation to defects in the goods, if they are found during the warranty period or shelf life.
With regard to goods for which warranty or expiration dates have not been established, the consumer has the right to present the specified requirements if the defects of the goods are discovered within a reasonable time, but within two years from the date of their transfer to the consumer, unless longer periods are established by law or contract.

Article 20. Elimination of defects of goods by the manufacturer (seller, authorized organization or authorized individual entrepreneur, importer)
1. If the deadline for eliminating the defects of the goods is not determined in writing by agreement of the parties, these defects must be eliminated by the manufacturer (seller, authorized organization or authorized individual entrepreneur, importer) immediately, that is, within the minimum period, objectively necessary to eliminate them, taking into account the commonly used method. The term for eliminating defects in the goods, determined in writing by agreement of the parties, cannot exceed forty-five days.

In accordance with article 20, when handing over the broken equipment to the store or SC, if we do not sign a document that stipulates the repair period, then we can demand an immediate refund, replacement or whatever we need there.

And the delivery time is not two weeks, but 15 days (Article 18) You can just take it to the store today, the term has not expired.
Yunna
kubanochka, Lena, how is your new packer? I am also considering such a model. interested in reviews. Ease of use.
akvamarin171
So it was with Sigmund. I pumped it out, but did not seal it. And the latch did not have such a click as on the left. It turned out that the sealing gum came out a little. And I was really upset, the book from cover to cover. This is out of inexperience. Rubbed and touched. But now I know.
natushka
Quote: alinapressa
Damn, I took it at a discount, I want to exchange it for a working one ...
Should be exchanged without additional payment if the price has increased. But only as much money as paid. The steam cleaner had to be handled.
Stafa
Nothing of the kind, a year ago I handed over the condo under warranty. We paid as much as was on the price tag at the time of return (2 thousand more). And if it was cheaper on the price tag, then on the check.
Zena
Quote: natushka
But only as much money as paid.
but the law says something else .. I put the exposure above ..
Stafa, Svetlana wrote everything correctly ..
nila
Quote: natushka
But only as much money as paid
I was also very surprised, after reading it, I thought that you have completely different laws.
Several years ago we had a massive madness buying in Comfi for a very good stock of the pressure cooker Saturn.
I also bought it, and after a while my plastic socket fell apart (I forgot what it's called correctly), where the wire is connected. And in Komfi they replaced me with a new one of the same pressure cooker, and gave me a new warranty period of 2 years. How much time has passed again (I remember the guarantee was almost running out. And this nest is crumbling again. Again I collected my Saturn and dragged it in Somfi. But at that moment the price of this pressure cooker had already jumped up, almost 2 times. I refused the new Saturn, citing the second one and the same defect, I just looked at the other SV Comfort. And I was paid the amount that was on the price tag that day. Almost 2 times higher than I took.
natushka
Quote: Zena
but the law says something else .. I put the exposure above ..
Well, in our city the law is not written, butting is useless. The same thing happened with my sister when the combine was delivered (in another area of ​​the city)
Stafa
So you need to write everything out and write the articles on a piece of paper and insist! And if Th, threaten with court, it will be more expensive for them.
Zena
in the application for the return of goods, you must insert quotes from the law on RFP ..
the application must be correctly drawn up .. thanks to the girls for the help .. (here they helped on the site)
more often than not, until now .. people do not know their rights and shops use it.
kubanochka
Quote: Zena
people do not know their rights and shops use it.
By the nature of my activity, I am associated with fire control authorities. With those who check enterprises. If you only knew what they sometimes write in protocols and prescriptions! Such violations that you can go crazy straight, but in fact, everything is not at all like that according to the law. When asked if you do not understand what you are writing nonsense, they answer that they understand perfectly well, but not all entrepreneurs know the laws. And if they don't know, let the fines be paid. If they know the standards, they can beat us off, and if not, pay.
So it is with shops. If you know the law and correctly refer to specific points, then they won't even argue with you. Otherwise, they will hang noodles.
I recently turned in the Delongy multi-body. We tried to endure the brain. They were talking such nonsense. I just said one phrase: "Okay. Convinced. But I'll go right now and consult the Consumer Protection Committee." I turned and left. I didn't have time to reach the car, they called and said, but why do you need to go somewhere, your question has been resolved. She took the money.


Added on Tuesday, November 29, 2016 6:03 PM

Quote: akvamarin171
I pumped it out, but did not seal it. And the latch did not have such a click as on the left. It turned out that the sealing gum came out a little.
akvamarin171, Marina, so, straightened the gum and began to solder? M ... yes ... I'll go with my ProfiCook and play some rubber bands ...


Added on Tuesday 29 Nov 2016 6:06 pm

Quote: Yunna
kubanochka, Lena, how is your new packer? I am also considering such a model. interested in reviews. Ease of use.
I'm happy with the newcomers. Add. I didn't need the Profiquk features that are missing in the new one (such as the "turbo", "wet" functions) in the old packer. Quite a normal packer.
Lariskin
Girls, experienced packers, ayy! ))))Tell me please. where you can read about using a packer in making ham in a ham maker ... In the topic you wrote what you can use, but I don't catch up with something ... In terms of technology)) Where can you read about it, plizz.
Song
Quote: kubanochka
straightened the rubber band and began to solder? M ... yes ... I'll go with my ProfiCook and play some rubber bands ...
Tell us later.
Anna67
Lariskin, in a ham, and why? I cooked this way and that, I did not notice the difference between a sealed package and not sealed.
kubanochka
Quote: Anna67
Lariskin, in a ham, why? I cooked this way and that, I did not notice the difference between a sealed package and not sealed.
It was I who sealed the ham in the bag. Because I was making Sous Vid ham.Low temperature, long time, no nitrite salt.
Lariskin
Lenochka, thanks, now I understand!)))
Anna67
kubanochka, a. I get dry without nitrite in the ham. And with her it's a different matter, whether it's chopped, what's in a whole piece, what's in a bag, what's with a ham ...
kubanochka
I made the Sous Vid ham in the shell

https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&Itemid=221&topic=365866.0

Now I'll look for where it was with the ham together
alinapressa
I am reporting! On Monday I took the packer to the service, this morning the expert opinion was already ready! I didn't have time to pick it up, I'll go tomorrow! With him to the store, for an exchange or refund! All day I call the store to order a new packer, so that 100% is in stock when I arrive, and all the time is busy, there is no telephone store, only a general call center


Added on Wednesday 30 November 2016 7:01 PM

I was already upset that I would have to wait a month and a half ...
Song
alinapressa, Alina, everything will be fine! They will change your packer!
Marika33
alinapressa, Alina, congratulations, that's nice that everything settled down so quickly. We quickly get used to the assistants and their breakdown hits our nerves.

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