Repair bucket Moulinex 5004

So my bucket started leaking, I don't see any damage visually, I used the bucket for only a month, and the water flows from under the metal bracket under the bucket, and just from that mixer that was easier to scroll. And then I thought that the other one, which is spinning tighter, would fail faster. Since I bought it at Metro, I have to take it to the service myself. And there are no spare parts, I called, everything to order, I wonder how long I was left without homemade bread

So my bucket started leaking, I don't seem to see any damage visually, I used the bucket for only a month, and water flows from under the metal bracket under the bucket, and just from the mixer that was easier to scroll. And then I thought that the other one, which is spinning tighter, would fail faster. Since I bought it at Metro, I have to take it to the service myself. And there are no spare parts, I called, everything to order, I wonder how long I was left without homemade bread

I don’t understand anything, can anyone explain it to me, on Friday I baked a cake, the bucket cooled down, poured water to wash the bucket, and found that it was leaking. I was upset, I was going to go to the service on Monday. Now I think, let me check it just in case, so that I don't go to the service again, I pour warm water into a bucket, and nothing leaks. I'm completely confused, whether to take it to the service or not, can someone tell me what it is

Eh, and we have given a stack of the same disease to the service, for a month now we have been almost waiting

And they didn't take the bucket to the service ... Until ... It flows!

And I was told in the service that if you want a bucket for free under warranty, then you have to hand over the bucket along with the bread maker to them, and wait until a new bucket arrives. I didn’t, because I might have to wait two months and ordered a bucket for money. I can at least knead the dough in an old bucket, if anything, and bake it in the oven as a last resort.

For Kenwood, delivery time is 3-4 months ...

[Answer # 19]

Who knows, tell me where you can quickly buy it and how much does it cost?

Peace be with you bakers!
yesterday I set out to find a bucket to 5004
phoned a bunch of services and, as a result, a positive answer
received in Sovinservice on Kazakova \ m Kursk \
and even then they bring it under the order with a prepayment
to my question how much the bucket would cost me they answered that I had to come and they would count
although they have a price of 1552r \ article ss-186157 \
taken here Answer # 19 https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&topic=9080.15
Good luck in your search !!!

See here
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Peace be with you bakers!
ALFA-Service "
Botanichesky per., 7
585-60-26
I actually bought a bucket here for 1100r but took the penultimate one
next shipment will be in two months \ they just ordered \

Greetings to all! I have already changed the second bakery under warranty. The first burned out, the second had shavings, they took it for diagnostics, was found to be faulty, and now the third Mulya and I feel not the last one, because one stirrer in the vat is spinning extremely tightly, and the shafts in the stove itself are moving tightly. I do not know what to do? We bought the first oven in December for 4500 rubles. , and now it costs 8100, and for a reason the stot is also about that (in the sense of about 8000) They offered to return 4500 money, so I won't buy anything with them, and it's expensive to pay extra to another stove, so I change it again for a mule, only in the store they said that they would soon be removed from production, then there would be nothing to change for ...

The exchange also had problems with the bucket. First, one "pin" began to fall out (I don’t know what to call it differently, in general, what the stirrers wear), then a week later the second stove has been used very intensively for more than a year. The bucket really does not leak when the bread is baked, but it still does not really calm me down. Tell me what to do, carry it to the service, or can I somehow fix it?

Peace be with you bakers!
Lena8121
I already wrote that if it does not flow, then the only inconvenience is that you have to fill up the ingredients with the bucket already inserted into the stove
it is very problematic to fix, but if under warranty then carry it to
the service really will take a couple of months without hp to turn gray

[Friends!]

Friends!Sellers in stores and service workers unequivocally claim that the percentage of defects of HP Moulinex 5004 and Panasonic 255 is approximately the same. She was interested in buying. So let's calm down and don't get too upset. The question "What to do?" relevant for all brands whose products are Made in China.

[AlG]

A few questions to the dear Kulibin AlG
My situation is similar.
1 question
How long have you used your oven (I have been a little over a year, a family of 5 people bake bread weighing 1.5 kg every other day), I would like to know its resource, how often do I need to buy new buckets or switch to Panasonic?
2 Question
What was the condition of the seals, seized from grease burnout or fluid leakage?
3 Question
What kind of lubricant did you use? Heat resistant? Is there a smell?
4 Question
What is the condition of the rubber stops inside the case on which the bucket frame rests (after 3 months they ground them)?
P.S. Can a survey of how many consumers have faced this problem and question the quality of the Moulinex brand?

[Friends!]

Friends! the percentage of defects of HP Moulinex 5004 and Panasonic 255 is approximately the same.

Is it really the same? Site statistics show a little different
https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&Itemid=26&topic=2899.0

[sazalexter]

Is it really the same? Site statistics show a little different

sazalexter and other owners of Panasonic SD 255, take it easy already! You have all the best! And about the statistics of the site has already been talked about. After all, besides your model, Panasonic has others ...

[sazalexter]

sazalexter and other owners of Panasonic SD 255, take it easy already! You have all the best! And about the statistics of the site has already been talked about. After all, besides your model, Panasonic has others ...

Conversation just about other HP for example Moulinex 5004
and the topic seems to be about it. Here's another person with a problem https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&topic=8776.15

[sazalexter]

Conversation just about other HP for example Moulinex 5004
and the topic seems to be about it.

sazalexterIt’s surprising that for some reason many Panasonic HP owners are worried about Moulinex problems. What is it for? Can they help the owners of Moulinex with something or is it just an idle interest in order to amuse yourself with the thought that I did not lose something, and you ...

We bought the first oven in December for 4500 rubles. , and now it costs 8100, and for a reason the stot is also about that (in the sense of about 8000) They offered to return 4500 money, so I won't buy anything with them,

I was late with advice, probably, but for the future:
Read the law "on consumer protection", when returning goods of inadequate quality (if significant defects are found in it during the warranty period), the buyer has the right to demand, at his choice, a replacement for a similar product, or a refund - the amount corresponding to the price for a similar product that exists on the moment of handling the buyer's claim. (Article 504 of the Civil Code).
It is best to turn to lawyers from the Society for the Protection of Consumer Rights, since the impudence of sellers must be fought.
Several times I had to make returns, and never did it work "peacefully", now I immediately come with a claim, correctly drawn up in two copies. and accepted legal entity. department of the store, it acts much faster and you do not need to prove anything, people from the store know your rights very well, but no one just gives the money.

[Ustugov]

Peace be with you bakers!
yesterday I set out to find a bucket to 5004
phoned a bunch of services
"ALFA-Service"
Botanichesky per., 7
585-60-26

In this service a month ago a bucket cost 1100 rubles, and stirrers 400 rubles per pair, and everything was in stock.
Inexplicably Ustugov you have not handed over the HP together with the bucket to the service? It was possible to write a written refusal to repair and, on the same day, having received an opinion, buy another in the store. This is clearly stated in the consumer rights of the Russian Federation.

2 SIMONOVVI

1. Worked only a couple of months in a family of 4 people. But after renovation to this day, no problem.

2. It is not clear. Most likely, it stood soaked after baking for a long time. At night they took out bread, poured water and left for work in the morning.

3. Usual for sewing machines. No smell.

4. Dropped out within a month. For a long time I could not understand where. I did not put it back, they are lying somewhere.

[three]

In the next topic I wrote about the repair of the bucket with my own hands and I use the repaired one to this day. But in order not to be left without bread, I ordered a new bucket in two places. Just in the first they promised to find out the delivery time, and in the second a week later they called about the arrival of the order. And from the first service they called about the arrival of the "ordered" bucket. I had to pick it up too.
Now I have three bucket.
Maybe someone from Kiev is looking for. I am ready to sell one of two new ones for 270 UAH. Write in a personal.

[puel]

puel, what do you write in the claim? SC ordered a bucket 40 days ago, it has not come yet. I feel I will go to the store for money (I bought HP for 4600 now it costs 6600).

Maybe here they will tell you more precisely https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&topic=2671.0
40 days refusal to repair due to exceeding the deadline!
That is, termination of the sales contract.

[sazalexter]

sazalexter, I am going to pick up the HP from repair after 45 days with the conclusion that the spare part did not arrive during this period. The question is how to make the store, in accordance with the law, pay the cost that HP is now worth.

You write a refusal to repair, referring to the article of the ZOPP, based on the statement of S. Ts, draws up an act, go to the store with it, and then a replacement for money or goods occurs.
Good luck! If it doesn’t help, contact the Consumer Rights Protection Committee, they will help you how to correctly compose the paper.

[Racoon]

Racoon ! The claim is written in two copies, sample samples for OZPP website:

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🔗,

One copy. in legal entity department (or director) of the store, on another (your copy) they must put their seal and the date of acceptance of the claim.
Attach copies of all documents to the claim (from the service center, check, ...)

Do not hesitate in the text to quote the law "On the protection of consumer rights", indicating the articles that are relevant to your case. The Civil Code contains Art. 502, art. 503, art. 504 (about refunding the difference in price when returning goods of inadequate quality) also read, mention them in your claim.

Good luck!

P.S. The Consumer Protection Law can be found on the same OZPP website. RU

[Racoon]

The question is how to make the store, in accordance with the law, pay the cost that HP is now worth.

Racoon, no matter how much your HP is now, you should change it to the same model at no additional cost. If you decide to surrender it, you will receive only the amount paid on the check. This is under the Consumer Protection Act.

Panevg1943, you are wrong under the consumer protection law of article 24, I have to get the amount that HP costs now.

Panevg1943, you are wrong under the consumer protection law of article 24, I have to get the amount that HP costs now.

Also, do not forget about the Civil Code, Art. 504.

Have you consulted with the consumer protection society in your city? Their support can also help to quickly resolve the issue.

[Racoon]

Panevg1943, you are wrong under the consumer protection law of article 24, I have to get the amount that HP costs now.

Racoon, do you mean paragraph 4 of article 24?
When returning goods of inadequate quality, the consumer has the right to demand compensation for the difference between the price of the goods established by the contract and the price of the corresponding goods at the time of the voluntary satisfaction of such a claim or, if the demand is not voluntarily satisfied, at the time of the court's decision.
Sorry, I phrased it wrong.
In practice (and I myself faced this), the decision remains with the seller, and no Consumer Protection Society will help you with this. Only through the court. I personally changed the HP to a new one of the same model and so far I am very satisfied. At least, I did all this in one day: I received a conclusion in the SC, leaving a statement that I refuse to repair, and on the same day I changed the HP in the store to a new one (the old one remained in the SC). This is the fastest and least cumbersome method.

[puel]

puel now I will look at this article, I have not seen it yet))
Panevg1943, I understand that the store will not voluntarily give me the money itself, so I turn to people who have encountered this. As I understand it, the bucket is a weak point of the 5002 and 5004 models, so I see no reason to change the HP to the same one.

[puel]

puelhave not been consulted yet. I go to the SC for HP on Saturday and I would like to go straight to the store, because 45 days without HP is too much ...

[puel]

puel now I will look at this article, I have not seen it yet))
Panevg1943, I understand that the store will not voluntarily give me the money itself, so I turn to people who have encountered this. As I understand it, the bucket is a weak point of the 5002 and 5004 models, so I see no reason to change the HP to the same one.

Racoon, I was just fine with the bucket. The dough mixers stopped working properly (periodically did not turn on).

Hello everyone, all bakers! I am very glad that I found your site! I'm just in trouble. I live in Dushanbe. Children, when they studied in Moscow at the academy, brought me a Mulinex 5004 bread maker. Joy simply knew no bounds! For 3 whole days I made the whole family and friends happy with bread. I managed to bake 6 loaves and 1 cupcake .... that's all! The stirrers stopped rotating. Moreover, if you twist your hand, they are 1-2 minutes. rotate, then stall, then rotate again for 1 min. The dough is not kneaded .... everything else works. It is baked for no one knows what, clearly in time .... I took it to our service center. They say the engine burned out, we don't have such. I looked on the Internet, I did not find it for such a model, they say it is necessary to search and it costs about 100 dollars. If the engine burned out, the agitators would not rotate at all, but they work at idle speed for me, not for long, but they twist. Does the repair make sense? I want to cry! Well, what is this 3-day work period? And maybe it's not a motor? Tell me how to be, I will be very, very grateful. I really want homemade bread! After all, it turned out both delicious and beautiful! Today I read the recipes from you and looked at the photo, even if you run and buy a new one! Yes, and would have bought, but I'm afraid again for 3 days. Help, good people, advice !!!!
Experts from the site are talking in a bucket .... there is no Mulinex service in our city. Take to Moscow? Dalekova then ....Yesterday I learned that my friends, who, after eating my bread, hurried to buy the same stoves, also covered everything with a copper basin! Looks like these ovens are big G !!!! I will buy a new one, but definitely from a different company. If you tell me which one is better, I will be grateful.

Read about the choice of HP here https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&board=21.0

[drozdushka]

The stirrers stopped rotating. Moreover, if you twist your hand, they are 1-2 minutes. rotate, then stall, then rotate again for 1 min. The dough is not kneaded .... everything else works. It is baked for no one knows what, clearly in time .... I took it to our service center. They say the engine burned out, we don't have such. I looked on the Internet, I did not find it for such a model, they say it is necessary to search and it costs about 100 dollars. If the engine burned out, the agitators would not rotate at all, but they work at idle speed for me, not for long, but they twist.

drozdushka , it really is the motor out of order. I had the same thing, but I handed over the old stove to the service center, attaching a statement with the refusal to repair. I immediately received a conclusion and on the same day in the store I was provided with a new HP of the same model. So far, I am very happy (pah-pah). It is not strange that these ovens are assembled in China, but that the motor is French, and the Chinese are not to blame. Your position is difficult. You are too far from the capital. On the forum there is a girl from Moscow, a great altruist. Her nickname is Shurshun. She helps a lot. Email her. Maybe she will undertake to help you or suggest possible options. And I can tell her a service where she will not refuse to issue a conclusion.

[Racoon]

Friends, a claim is a mandatory, pre-trial dispute resolution procedure. It is rare that a store does not satisfy a claim (if it is made about an inadequate quality), because when deciding the case in your favor, the court imposes a fine on the seller (50% of the amount awarded in favor of the consumer), and the reputation will suffer.
It will be more expensive to sue the store.!
I wrote claims to sellers three times, two were satisfied immediately, one after ten days of consideration, and I did not
helped.
Racoon , and what is the defect in the bucket in your stove?

Thanks for the tip. Now I'll look for an altruist. Found my warranty card. The model of my stove is OW500 xxx (type 5739xx), the official representative of SEB Vostok Group. the service life of my baguette stove is 2 years. Infections lie !!!! In short. one frustration! In our city, there are simply bread machines of this company, but there are none like mine. There is a completely different motor. Probably no chance to fix it.

[Racoon]

Racoon, be sure to read about warranty repairs over 45 days here:

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[drozdushka]

The model of my stove is OW500 xxx (type 5739xx), the official representative of SEB Vostok Group. the service life of my baguette stove is 2 years.

drozdushka, the warranty for HP is valid for 2 years. SEB Vostok Group is a very adequate supplier representative. The disadvantages of HP are known to them. I think that there will be no problems with the delivery of the HP if you can somehow deliver it with a warranty card to Moscow. Find out if there is a representative office of the SEB group somewhere closer?
And what does the OW500xxx model mean? Should be OW5004 or OW 5002 (if no baguette holder).

OW5004 baguette holder. Unfortunately, there is no closer representation. Everything rests on the fact that I live "at the end of the world," but I bought the goods in Moscow and dragged them by plane with me, hoping that bullshit was not sold in the capital of our Motherland, and even in Technosila! And we have an unambiguous answer - I bought it in Moscow, and there you can solve the problem! So I walk in circles around my Muli, look, sigh and return to the shelf.

The stirrer did not spin, if you turned it, it turned very tightly and black liquid began to ooze.

[Racoon]

The stirrer did not spin, if you turned it, it turned very tightly and black liquid began to ooze.

Racoon, the bucket has nothing to do with it. For me, too, the stirrers rotated only if you turned them over, and then stopped. This is a defect in a motor supplied to China by France. The Chinese are not guilty.It was necessary to abandon the repair.

[Racoon]

Racoon, the bucket has nothing to do with it. For me, too, the stirrers rotated only if you turned them over, and then stopped. This is a defect in a motor supplied to China by France. The Chinese are not guilty. It was necessary to abandon the repair.

I agree that the reason is not in the bucket, in this case, serious repairs will be required and it follows that the goods are of inadequate quality., Take the conclusion from the service center (with indications of defects, time spent in repair), stove, write a claim to the store. ... As a solution to the problem: maybe there, in the store, they will agree to change your Moulinex to Panasonic without unnecessary problems ?? I think the second time you will not want to take Moulinex, and I would not!

[puel]

No, the motor works great. Several times only the motor and the mixer wedged. Bucket defect. HP turns everything, but because of the broken mixer one shaft turns much slower than the second.
puel, you are right now I want Panasonic, but the problem is that there is no Panasonic HP in the store, so you have to take the money.

Thanks for the tip. Now I'll look for an altruist.

I was found. https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&topic=9114.0

While I was suffering over the claim, a new question arose in my head. Do I have to give the HP to the store employees along with the claim, because they can also spoil something on purpose?

Should not...
The law interprets this unambiguously - you give the HP - you are given either money or a new stove
If you need expertise, you will bring it to the service yourself

Eh, it's all fun))
HP from SC was not given to me today. The conversation turned out to be very interesting: at first they told me that they did not know whether the bucket was an accessory or not, they advise me to call the moulinex manager and find out myself, when I said that I was not going to call anywhere and I wanted to pick up my HP, they answered that if you know well laws, then contact the managers who work only on weekdays (the SC works seven days a week, which is the most interesting). So ... I feel that SC will not give my stove without a fight ((

Write a refusal to repair to the director of the SC referring to the OZPP article on exceeding the repair period!