Repair bucket Moulinex 5004

On Monday I will go with a claim to the SC. I just called the SC on tel. the master generally says that the bucket has been repaired and they are waiting for an answer from moulinex whether it is possible to order a new bucket. When I asked why to order a new bucket, if they repaired the old one, I was told that they were not sure if the old bucket would last long.

Peace to your home, bakers! Looks like I've puzzled you .... sorry, for God's sake. Rustle! 1. I am a normal user. I did not touch the stove myself. I didn’t pick. In the faint hope that Moulinex is a well-known company, and maybe the guarantee is valid, I honestly sent it to the service center for diagnostics. The motor burned out - their conclusion. Standing at home, and I, looking at her, beast, trying to solve the problem from our darkness-cockroach. Guys! We also have a Technosila store, and it's like a branch from Moscow. I went there with my stove ..... I can't say what they sent, but they sent (or sent) to where I bought. A faint hope dawned, a friend is going to Kazakhstan in a month (she works in the OSCE), and there is !!!! Moulinex representative office. Maybe they will exchange it. Although, honestly, I don't believe in it. I don’t feel sorry for the money spent on the stove, but this is a gift from children for my anniversary, and my cadets have been collecting "bablos" for six months. Shoveled the entire site. Moulinex's statistics are bad. But who knew! We definitely cannot solve this problem. To everyone who responded ..... well, just bow to the ground. At my end of the world ..... already shed a tear! The husband promised to buy a new bread maker. I will bake bread again, I have been living here for 20 years, but I haven’t learned to eat cakes, but bread on sale is horror !!!! Now if I buy it, then Panasonic. There is a 3-year warranty and a representative office. Today I saw Moulinex on sale ..... but !!!! There is no representation and I am in full span.

And it is correct that the stove was not picked by drozdushka, I will not say for sure, but as far as I know, in the absence of a service center in your city, delivery to your city should not be carried out. At least this is the case with the Kenwood brand. Just in case, you will check Panasonic for service ... I am glad that you have the opportunity to hand it over for repair in a less expensive way. And then I already called my husband to Novorossiysk to find out when he was on a business trip to Uzbekistan and whether it would be possible to take the stove from you ... Epic
Regarding the fact that they were puzzled: not surprising at all. Here every first bread maker, and for obvious reasons they perceived your problem as their own. You only then write how the matter ended with the stove problem, do not disappear.

Rustle! Dushanbe is Tajikistan. But, thanks anyway .... even my wife strained .... God bless her, with Mule. Yesterday I bought Panasonic, well, I just didn't have the strength to eat bread from the store! 234 model. I have already baked 3 breads. So far the simplest. With the addition of poppy seeds. It turned out very tasty and beautiful. True, I must, for the sake of justice, note that the breads are completely different. The Mula was tastier. And there are more modes. But I was afraid to take the same. So I'm a baker again !!!!!

And I have a problem with a bucket, or rather a stirrer. Still stirring at the very least. Apparently, you also need to be puzzled, just in case, with a new bucket. I have a Binaton stove, I have been baking every day since January 2009. I don't want to take the stove in for repair, I'd rather buy a bucket separately.

Received a response from Moulinex
The Moulinex guarantee is international. Regardless of where the device was purchased, you are entitled to its warranty service in any country where there are authorized Moulinex service centers. However, there are no such service centers in Tajikistan. If possible, the stove can be delivered to the nearest (relatively) service center in the CIS.A complete list of service centers is available on the website 🔗
so "there is an elder in the garden, and there is an uncle in Kiev"! The nearest center is Kazakhstan, but we have nothing!

SC accepted the claim, said that they would call back within 2 days so that they would come for a write-off certificate. For something they asked the store where they were buying, I answered with a fool, now I'm afraid that they will call there and warn that we will come, and they will remove the HP from the windscreen (((

SC accepted the claim, said that they would call back within 2 days so that they would come for a write-off certificate. For something they asked the store where they were buying, I answered with a fool, now I'm afraid that they will call there and warn that we will come, and they will remove the HP from the windscreen (((

The name of the store, its address and other details are needed to conclude (a marriage certificate) from the SC.
I don’t think that because of your stove they will take something from the window and from the sale, especially if it’s a large store.
If you get money for a bakery, this will be the best option.
For some reason, shops do not seek to give money away, but want to exchange defective goods for another product, insist on money, and go to another store for another bread machine.
In order not to run to the store several. just make sure, having received the conclusion, write immediately and a claim to the store, demanding a refund.

Peace be with you bakers!



For some reason, stores do not seek to give money away, but want to exchange the defective product for another product,

you noticed correctly, but forgot to add one more word
my son's friend in technosil works for the same FAILED
so he said that a lot of equipment is out of repair and the store naturally tries to sell this product

I think that a person who has used a breadmaker will be able to identify a new one or from repairs by simply looking inside and forgive, smelling the case (the new oven has a plastic smell that disappears after two or six baked goods.)

Peace be with you bakers!
puel in addition to the following
so this is the person who used it, and if he bought it home, he brought it back and she didn’t fury returned it back \ if he was lucky without examination \ and he
from the repair, but the surrendered one was shamanized and to look at the windscreen to no purpose
because some gear inside was changed and visually everything
ok and by smell, too, how to determine if she was not at work

[shade]

shade In fact, this is shamanism, a violation of the OZPP Law;) Chapter I. general provisions
Article 10. Information about goods (works, services) 1. The manufacturer (performer, seller) is obliged to provide the consumer with the necessary and reliable information about the goods (works, services) in a timely manner, ensuring the possibility of their correct choice. For certain types of goods (works, services), the list and methods of bringing information to the consumer are established by the Government of the Russian Federation.
2. Information about goods (works, services) must necessarily contain ....
..... If the product purchased by the consumer was in use or if the defect (defects) was eliminated, the consumer must be provided with information about this.
Not a single self-respecting seller will do this, for this there is a discount, markdown, etc. And there is a group of lovers of such discounted goods. It's a whole business

Not a single self-respecting seller will do this, for this there is a discount, markdown, etc., etc. And there is a group of lovers of such discounted goods. It's a whole business

I often meet sellers who respect themselves, but do not respect the buyer ... Ah, if only they obeyed the laws ... and even without coercion ...

The fact is that the store is not large and not networked.
After I was told to wait 2 days for the act, I called Rospotrebnadzor and asked what to do now in my situation. I was told that after 45 days, you can do without an act from the SC (you can write a claim to the store, where you indicate the delay). I took the claim to the store, and an hour later they called from the SC and told me to come and pick up the act and the stove. She took the act to the store, attached it to the claim. And that's all, I'm waiting for 10 days =)

I gave my bucket to the Mulinex service center in Mariupol (Ukraine), when asked when you will repair - they answered abstractly - when the parts come (nothing compared to infinity).

I decided to ask the employees of the SC if the company collects statistics on breakdowns for their subsequent elimination and was Soooo surprised when they told me no. It turns out that the manufacturer does not care what he sells and it is profitable for him to trade in new buckets.

So now it should be concluded that the consumer does not care about the hillock, and even more so in the CIS countries

Peace be with you bakers!
SIMONOVVI ---- It turns out that the manufacturer does not care what he sells and it is profitable for him to trade in new buckets.

but everything is very simple - they are monopolists \ buckets, then each stove has its own \ therefore, once I bought their product, then the components are only from them
buy, but this, of course, applies more to the countries of the former social camp, the bourgeois have different orders

In Dushanbe, we also put on sale Mulinex-baguette holders. Interestingly, the price is lower than indicated on the site. We have 150 dollars. True, the appearance of these stoves did not make me feel better, they don’t change mine anyway! Today I wrote a letter in "consumer protection", the guarantee is international .... maybe they will help ....

[ustugov]

Yesterday I bought a bucket for OW 5002 for 1300 rubles in "ALFA-Service".
(Botanichesky per., 7, t. 585-60-26, ASTs). They say there are also knives (stirrers) too. I am happy because I managed to solve the problem of replacing the bucket without interrupting the baking of bread.

ustugov, I wrote about this SC about 2 months ago: they have a spare. parts and the goodwill of the workers. Happy for you. You get used to homemade cakes and no longer perceive the store baked goods.

[ustugov]

ustugov, I wrote about this SC about 2 months ago: they have a spare. parts and the goodwill of the workers. Happy for you. You get used to homemade cakes and no longer perceive the store baked goods.

I completely agree, we stopped eating store-bought bread from the moment we bought the bread machine. My bucket is still breathing hard, and I'm looking for a replacement.

So these 10 days have expired, and from the store there was no answer or greetings We went to them today, of course, my HP model is not worth it in the window and they are ready to return me only the amount for which I bought it (about any difference in price and speech like can't be), there is no written answer, so I decided not to take this money and go to court. It's sad somehow ... I wonder if today they ran to the post office to send me an answer (today is the 10th day), then it is considered that they managed to answer me within 10 days?

Peace be with you bakers!
Racoon - if they ran to the mail today to send me a reply (today is the 10th day), then it is considered that they managed to reply to me within 10 days?

counted by date stamped \ encountered \

Today I received a bucket that I ordered a month and a half ago at my service. Something some kind of Teflon he has with a suspicious yellowish tint, on my old one it seems there is no such thing, maybe some kind of grease did not wash off. The bucket is made clumsy in comparison with the native bucket, and they also say that it is ordered from France, jokers, damn it, I suppose it was made in the Chinese province of Huan, it doesn't even stand on the table, it staggers, and the stirrers turn so tightly. Maybe they will develop over time, otherwise with such tight mixers and the motor will not be planted for long

Peace be with you bakers!
dallas --- I read your message and climbed onto my spare one to glaze Teflon like normal and it costs exactly
but the attachment of the mixer block to the bucket is strikingly different from what went with the stove
on the inside, the rivets are covered with a completely different composition \ noticeably even by eye \ and some riveted heads stick out from the outside, very similar to aluminum and the block itself is rough to the touch, and in the old bucket everything is so smooth fitted
in practice, I have not tested it yet, but I hope it will be no worse than the current one

Peace be with you bakers!
dallas --- I read your message and climbed onto my spare Teflon, which seems to be normal, and it costs exactly
but the attachment of the mixer block to the bucket is strikingly different from what went with the stove
on the inside, the rivets are covered with a completely different composition \ noticeably even by eye \ and some riveted heads stick out from the outside, very similar to aluminum, and the block itself is rough to the touch, and in the old bucket everything is so smooth fitted
in business, I have not tested it yet, but I hope it will be no worse than this

Here, here, I have the same thing, on the inside the rivets are completely different, the metal is rough, in the old everything is different. I wonder if there is only one manufacturer for the stove - China, why is there such a difference in appearance?

[Racoon]

They are ready to return to me only the amount for which I bought it (there can be no question of any difference in price and speech), there is no written answer, so I decided not to take this money and go to court.

Racoon , I strongly recommend contacting the OZPP and Rospotrebnadzor, believe me, your case will get off the ground faster, maybe it will go without a court, the store employees are directly violating the Civil Code, the participation of a competent lawyer from the OZPP would help here.
For legal proceedings, you must have a written refusal (perhaps it will be in response to the claim) or a witness to the refusal of the store employees to pay the amount with a difference, otherwise they will abandon their words.
Wait for an answer to your claim, contact a lawyer and go to court ..

I understand that a refusal is not necessary for legal proceedings, it is enough that I was not answered in writing within 10 days.

I have a question for Olesha! Tell me how your epic with black discharge from the roller assembly ended (if I may say so)? Did you replace the bucket or fix the problem yourself? Today I faced the same problem, I already had time to become depressed.

Yes, it did not end with anything. The bucket was not replaced. We bake in the old. We try once again not to wet the bucket and that's all. Sometimes black muck comes out (a little) sometimes not.
There are two Tobish baking options:
1) do not remove the agitator after lifting.
2) remove the stirrer and if something black comes out - wipe it with a napkin.

We want to buy a spare new bucket, but in Kharkiv, the prices will not add up to him

I understand that a refusal is not necessary for legal proceedings, it is enough that I was not answered in writing within 10 days.

And for what reason are we going to file a claim? It's easier for you to consult a lawyer, why don't you contact the OZPP, is it in Zelenograd?
We even have tel. they can advise, but in your case their direct participation is required. Consultations to consumers at the OZPP are free, but there are few good lawyers (this is my experience of communicating with people from the OZPP in my hometown), you need to personally talk, show your documents collected on the case, ask questions.
P.S. The OZPP will help you find out the price of a bread machine at the time of filing a claim, even if there is no similar product in the store (I think with the linkage of the cost of HP to the value of the dollar on the day of purchase.)

A claim for termination of the sales contract. The OZPP was consulted by phone. At the time of filing the claim, HP was in the store (and I indicated the price in the claim), there are also photos of a showcase with a stove and a price tag.

Regarding the price in the OZPP, they just told me to take a printout from the Internet with average prices in Moscow.

Received a response from Moulinex
The Moulinex guarantee is international. Regardless of where you bought the device, you have the right to its warranty service in any country where there are authorized Moulinex service centers. However, there are no such service centers in Tajikistan. If possible, the stove can be delivered to the nearest (relatively) service center in the CIS. A complete list of service centers is available on the website 🔗
so "there is an elder in the garden, and there is an uncle in Kiev"! The nearest center is Kazakhstan, but we have nothing!

Today I learned that my husband is going on a business trip to Kyrgyzstan in July. You remember that I don't know a damn thing about geography? In general, if I can help with anything, I will.Write what options do you envisage for transferring the device to Kyrgyzstan .. For me Africa borders on Rostov - I don’t know so much .. My husband said that he would be happy to help, so it’s up to you.

Wai-wai! Thank you very much! I will try to arrange delivery by air to Bishkek. Will he be in Bishkek? How can I find it there?

Well, what I want to tell you ... I'm tired without HP, accidentally went into the store and bought the first mule (everyone knows us there) and they persuaded us to change it to a new one (they brought it within 2 days). I hope everything will be fine with this one

Hello everyone! My bucket began to leak and the bread sticks to the mixer (I have been using the x \ oven since January 2009). The service center answered that these are accessories and there is no guarantee for them, you need to buy for cash. The prices are awesome !!! I ordered a stirrer (from 85 hryvnias, in rubles you need to multiply by 5), and the husband promises to repair the bucket (the grease burned out). The price for a bucket is from 300 hryvnia.
Okay, you can, of course, buy, but the question arises: what is being repaired under warranty? Without a bucket and a stirrer, a bread maker is just a box.

[zhmenka79]

zhmenka79 In the workshop they are trying to "dynamite" you, search the site for how to make a claim in the SC, they must take it for repair! Or write a refusal to repair and a withdrawal of the sales contract to the store. Although in Ukraine the law on consumer protection is different

zhmenka79
they are deceiving you, I just gave a bucket for repair, it was replaced to me without any problems, mixers ... my dough also sticks to the mixers, but I don’t pay attention to it, so I didn’t make any complaints ... or they don’t authorized service center .. so show off as they want

Hello! Tell not distant people how to behave correctly in the SC. On Saturday I handed over the stove to the SC, and when I gave a hint about the act, they pushed at me and said that it was a working breakdown and would not issue any acts, the repair was guaranteed. And if you want to return, go to the store! And how in a shop without an act? I do not understand? Now wait for the repair, as much as 45 days!

Moulinex 5002 (I think it doesn't matter)
In a similar situation:

5. From the jammed shaft from the underside, removed the retaining ring.

dripped a few drops of liquid silicone grease onto the shaft;
with the help of pliers moved the shaft;
rotated, allowing the lubricant to flow inward;
collected everything as it was.

After a couple of weeks, I did a similar procedure with the second shaft.
Several months passed. While everything works. I bake bread ~ every other day.

After baking the cake, left a bucket of water to soak overnight. The next day, I was going to bake bread - and one stirrer does not spin, even with strong effort. I didn't try to turn it with pliers. Well, I think that's all, 45 days without a stove, etc. Just in case, I soaked the whole bucket - more precisely, put the lower part in water. In half an hour, everything started spinning! Apparently, sugar leaked into the mixer and jammed it. So take your time to panic

Here is a similar topic where you do not need to drill anything
#

My bucket was changed under warranty !!! True, I had to live without homemade bread for 1.5 months. The whole family is happy now

Well, you see, congratulations on the successful outcome of the case !!!!

Does your new bucket differ in any way from the first? my new one was different, it seems even made of other materials, as it seemed better than the previous one .. and so until a year has passed with us with a new bucket I can't really say anything ..

nastik, thanks for the congratulations! It seems to me that the new bucket is no different from the old

Sorry girls, maybe it can help you - in Moscow there is an a-iceberg service for the repair of electronics and household appliances, where you can also buy spare parts, a week ago we went and looked at a bucket to our LG, there were two buckets, but since we are already 14 years old, we did not fit. we buy tablets for cleaning the coffee machine in the same place (it may, of course, be out of place with this information, but maybe someone also has problems). People there are friendly, maybe they will help in someone's problems. Internet address 🔗 general phones 723-723-0, 783-6-783, I will also give you the phone number of the service located on Altufevskoe highway, 64 8-499-902-01-11. Good luck.