Buying, selling and repairing Oursson multicooker

Hello! Please tell me, I have such a situation. On Saturday I bought a multicooker Orson in an Internet store. They brought it, checked the appearance, everything is fine. The device was allowed to warm up at room temperature and turned on only in the evening. It feels good. Cooked porridge for tomorrow, it turned out delicious. The next day, I began to understand the recipes and found that in the "frying" and "frying" functions it is recommended to first warm up the bowl without a lid and without food and only then start frying. But my saucepan without a lid does not feel the bowl and turns off! I looked carefully at the manual, it also says to burn an empty bowl without a lid. I understand that I have a problem. I'm calling the store. They tell me there that this defect is insignificant and since the multicooker works in other modes, then everything is ok. And if something does not suit me, then I need to call the warranty service, and if they write there an act stating that the device cannot be treated, then only if they will replace it or return the money.
I call the hotline to the representative office of the company. There, the Girl tries to figure out the problem for a very long time, several times calls me back, I hang out on the line for a long time, and in the end I am informed that in the operating manual. a typo and the device should not work without a cover. I'm at a loss. Does it work for others ?! The recipe book says what should work in R. poE. written, but not in the dealership. And he also sends it to the service center. I'm calling the guarantee. They tell me, bring it, we will fix it if we can. But we will not draw up any acts, for replacement in the store. All act only in an independent examination at my expense. They just have to fix it. But I don’t want to fix the machine I just bought. I want new and workable! What to do then?

[SOlga]

SOlga
On one of the forums I read about a similar problem. Craftsmen make the pan heavier with additional weights on the pan handles. Try it, it might help. It is clear that this is not the best way out of this situation, but ........

Well, this is not an option, hang weights

The pan should work without weights and other dances with tambourines and in accordance with what is stated in the instructions.
I turn on baking and frying without problems without a lid, I wait for it to warm up, and so on ...

If there is a problem, we take the instructions, go to the service, take the conclusion and exchange the device What to feel sorry for a new one, if there is a problem, change it to a full-fledged, also new one
Will not help, there is a Society for the Protection of Consumer Rights

It's my opinion....

The problem is that the service told me that they do not issue any conclusions. If you need a conclusion, please contact the expert commission and at your own expense. But also, in the service center, I was told that an online store that sold me a low-quality product should mark it without further ado. By the way, I specially chose a large Internet resource, where there are a lot of reviews and reviews of different cartoons (for some reason they removed this name from the post above?). I was sure that they work there according to the law. But no, and there is not without sin, as it turned out.
Today I just consulted the Society for the Protection of Consumer Rights, where they told me that if it doesn’t work, then they must change or return the money and without any expertise. Therefore, then I will be suing. But it's a shame, damn it, this attitude. And I'm certainly not the first, and I'm not the last to hit. But I will see it through to the end.

Thanks for your comments. I was wondering if it really works for someone and without a cover. It is important.

Well, unfortunately, all multicooker pressure cookers have problems with low-quality goods, which can be read in their topics, as well as complaints of a different nature ...

Therefore, it is advisable to be guided by the Law on the Protection of Consumer Rights, it is the same for everyone.

The forum has a section of Legal Face Without https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&board=140.0 , topic Protecting our rights: question-answer! https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&topic=23039.0 read the questions and answers there, I hope it will help to cope with the online store and other sellers ...

Good luck!

[SOlga]

By the way, I specially chose a large Internet resource, where there are a lot of reviews and reviews of different cartoons (for some reason they removed this name from the post above?). I was sure that they work there according to the law. But no, and there is not without sin, as it turned out.

SOlga!
I sympathize!
Be sure to include here the online store that does this to customers. Everyone needs to know such stores so as not to buy anything from them. Threaten them by posting negative reviews about their store online. Somewhere, now I do not remember the link, there is a "black" list of online stores, inform them, then you will add them to this list.
I worry about myself too, because I buy everything through the Internet shops.
And the company is also wrong, if the instructions indicate how everything should work, but in fact it does not work that way, then they are obliged to replace the device for you.
Good luck, don't give up.

Solga! It is better not to contact any service. They disassemble the device can do something wrong. You urgently need to draw up such a letter about the return of goods of inadequate quality and the fact that you require money !. Do not make a lot of claims. You can return it only if 2 weeks have not passed.
Just do not listen to their explanations and conversations that it is your own fault, it should be so, etc., etc. Take the money and buy in another place. And here's another ... Accept signature paper - 2 copies. If they say that examination, etc., etc., let them do it themselves, and be sure to indicate in the quote that this is how it is in the instructions, but she does not! Anyway. Its red price is much less than the one for which you bought it. But if you don't miss anything from the claim (that is, you indicate all the articles that are listed there, then I think no store will compete with you - they will immediately pay the money). Good luck to you. I managed. I just wouldn't recommend it

tell the teapot why a slow cooker is generally needed, based on what I read, I realized that porridge omelets and casseroles are cooked in it for 30-40 minutes. So buckwheat on the stove, casserole in the oven and omelet: - \ in a frying pan - twice as fast !!! I don’t understand. I just liked the jellied meat quickly (y) Does this multicooker have the function of a pressure cooker, or are they different things?

And you can ask how long you will preheat the oven and then how many times will you go up to it to check how your casserole is doing there?
In a pressure cooker, this process takes exactly 50-60 minutes and you don't need to open the lid!

There are dishes that are cooked in almost the same way both on the stove and in pressure cookers, since it takes additional time to build up and lower the pressure, in total the time is about the same both there and there.
But, in a pressure cooker, you do not need to stand at the stove and stir the porridge constantly so that it does not run away, you can go about your business. Especially in the mornings, when there is no time, or put the pressure cooker on the timer at night to get ready-made porridge in the morning.
And besides, the porridge in the pressure cooker is of excellent quality.

There are multi-cookers, there are pressure cookers, there is a combination of multi-cookers-pressure cookers.
Pressure cookers work under pressure.
The multicooker pressure cookers can work without pressure and under pressure. OURSON is a multicooker-pressure cooker.

And the taste of casseroles is probably not the same as in the oven? and if you use a multicooker as a bread machine, is the quality of bread in it worse than in a free-standing bread machine? And yet, are dishes cooked in a multicooker not harmful to health?

Another question arose ...When we cook, let's say, beef soup on the stove, a cloudy foam always rises from above, which we remove, and where does it all go in a slow cooker, and do we eat with this muck dissolved in the soup?

And the taste of casseroles is probably not the same as in the oven? and if you use a multicooker as a bread machine, is the quality of bread in it worse than in a free-standing bread machine? And yet, are dishes cooked in a multicooker not harmful to health?

And what is the difference between the harmfulness of baking in a Teflon dish in the oven from a Teflon pan in a pressure cooker? Do they have different coverage?

It is difficult for me to judge the taste of cooked food, everyone feels it differently. You have to try and evaluate it yourself. I like everything that I cook in the pressure cooker, because I also apply my taste preferences, additives, to the automatic pressure cooker programs. I combine modes and pressure where necessaryto get the most delicious dish. This can be seen in my recipes

The high pressure of the pressure cooker "kills" the foam, there is practically no foam! You can see this on the example of my broths, even from frozen meat

Be sure to include here the online store that does this to customers. Everyone needs to know such stores so as not to buy anything from them. Threaten them by posting negative reviews about their store online. Somewhere, now I do not remember the link, there is a "black" list of online stores, inform them, then you will add them to this list.
I worry about myself too, because I buy everything through the Internet shops.
And the company is also wrong, if the instructions indicate how everything should work, but in fact it does not work that way, then they are obliged to replace the device for you.
Good luck, don't give up.

I have already written the name of the online store where I bought the saucepan twice. But for some reason this name is removed from my posts without a trace and without explanation.
Perhaps this forum is directly related to this store. If anyone is interested in where DO NOT buy household appliances, I will write in a personal.
And here I can also add that a large forum is attached to the site of this store, which everyone of course knows, with cooking recipes in all types of cartoons. And the store itself positions itself as the largest multicooker store. Now, now it is nowhere clearer. I hope that my post will not be deleted. But of course, I will not only leave my opinion about him here.
As for my problem directly. Having previously cleared my rights, I repeatedly contacted this store by phone with a polite request to replace my device. I was only rude there in response and sent to the service. They carefully conceal information about their actual or legal location. It is not in the store's contacts on the website, it is not in the accompanying documents for the product either, they do not speak on the phone. The act of accepting the goods pinned to the check is executed incorrectly, in violation of the Law, and in general all activities with violations are not in favor of consumers. Be careful to find out more about it before placing an order in the online store. I had to find out the registration data of this individual entrepreneur through the tax office, in order to send them a formal claim. Since they did not respond to the Claim by e-mail. In general, people seem not to be afraid of anything, because probably no one brings the case to court. Of course, it is easier to hang weights on the handle of a saucepan than to wander around courts and offices, this is understandable. Well, that's what the scammers are counting on. In general, be careful!

And as for the pan itself, I want to say that I really liked everything that I cooked in it. The taste is completely different, very intense and everything really turns out quickly. I do not want to part with such an assistant.

Oh! Well yes, it looks like autocorrect. Only I did not give a link, but wrote the very word in quotation marks "multi brewing. Ru", which changes to an Internet store.

yes - it was the same for me - but if you write the name in a personal - it will also be replaced - well, at least it was replaced with me and I wrote everything with the stars.
Write not an e-mail, but an official claim and send it by mail with a notification.

This is what I am going to do today. Only the address that you have received through the tax office may well change while the letter is in progress. And I don’t believe somehow that they will respond to the official claim. I dug in the internet, there are still a lot of all kinds of shops and salons on this IP.

It seems to me that the girl decided to fight against windmills. While the complaints will go around in a circle, it is easier and faster to resolve this issue through the Ourson service center (I was in the same online store that I just didn’t buy and was happy with everything, but the last time it was not lucky, Brand-502 refused to work from the fifth dish, I immediately called the SC and took them, it is much faster, more efficient and reliable than sitting on the phones and sending complaints). It seems that there were no complaints about SC Oursson, because I think during this time it would be quite possible to resolve the issue.
But this is my personal point of view, and everyone chooses his own path.

It seems to me that the girl decided to fight against windmills. While the complaints will go around in a circle, it is easier and faster to resolve this issue through the Ourson service center (I was in the same online store that I just didn’t buy and was happy with everything, but the last time it was not lucky, Brand-502 refused to work from the fifth dish, I immediately called the SC and took them, it is much faster, more efficient and reliable than sitting on the phones and sending complaints). It seems that there were no complaints about SC Oursson, because I think during this time it would be quite possible to resolve the issue.
But this is my personal point of view, and everyone chooses his own path.

Girl, is it me? Thank you!

Now, if each of us acts in this way, the scammers will continue to parasitize for their own pleasure and for our money. I don't want to fix new equipment in the SC. Fundamentally. If I have the right to hand it over and get a new one. And many do as you do. Yesterday my brother also advised me, he would just be too lazy to fool, although he is a lawyer. It's good that everyone has their own choice. In general, I really hope that if a few unlucky people like me bring the case to court, then their business will come to an end and everyone will only get better.
May honest people prosper in fair competition.
At least this experience taught me not to look where it is cheaper, but to buy where there is an office, warehouse, guarantees, name.

Another question arose ... When we cook, let's say, beef soup on the stove, a cloudy foam always rises from above, which we remove, but where does it all go in a slow cooker, and do we eat with this muck dissolved in the soup?

Why is this "disgusting"? I constantly cook broths / soups in pressure cookers - a multi-cooker and a multicooker-pressure cooker. There is never foam, but I don’t consider it to be anything overly harmful. Basically, it seems to me, it is removed when cooking in ordinary pots for the beauty of the broth.

I studied the topic and realized that I really want this multicooker-pressure cooker! I found where in our city you can buy it, it's just no shops. And even one of them offers this device cheaper than in Moscow on the official website ... But the SOlga experience stops ...
And such a question: how to check this multicooker when buying, what to look for? I realized that you need to carefully examine the bowl for integrity. Do you need to include an empty one? Tell me please!!!!

Right choice!

You can turn it on, but without pressure, in the Baking or Frying program and see how the pan is heating.
The rest of the programs operate under pressure, under a closed lid.

You can pour water into a 0.5-1 liter saucepan, turn on the Boil, STEAM mode, with the lid open and wait for the water to boil - it will be quick, a few minutes.

And check the integrity of the pan and lid.

I studied the topic and realized that I really want this multicooker-pressure cooker! I found where in our city you can buy it, it's just no shops. And even one of them offers this device cheaper than in Moscow on the official website ... But the SOlga experience stops ...
And such a question: how to check this multicooker when buying, what to look for? I realized that you need to carefully examine the bowl for integrity. Do you need to include an empty one? Tell me please!!!!

It is impossible to plug the device into the network immediately after cold weather. And so of course it is worth checking by turning on the network, choosing programs and seeing if it works without a cover.

I studied the topic and realized that I really want this multicooker-pressure cooker! I found where in our city you can buy it, it's just no shops. And even one of them offers this device cheaper than in Moscow on the official website ... But the SOlga experience stops ...
And such a question: how to check this multicooker when buying, what to look for? I realized that you need to carefully examine the bowl for integrity. Do you need to include an empty one? Tell me please!!!!

The saucepan is great! Do not be afraid of a small error in the work of my particular copy. You, most importantly, in the store, inquire before buying their position on the Law on Consumer Rights, and for one thing, find out about the presence of their office or salon and legal entity. addresses. If this infa is publicly available, then you can safely take it.
I would not want to create a bad reputation for the manufacturer and the cartoon itself, on the contrary, there are no complaints about this at all. Well, just think, there is any joint at the most reliable companies. The main thing is not to buy goods from hucksters.
And, by the way, I continue to cook in my own, only I don't use the frying function, but I don't really need it, by and large. And the rest works, mmm, and cooks very tasty!

And, by the way, I continue to cook in my own, only I don't use the frying function, but I don't really need it, by and large. And the rest works, mmm, and cooks very tasty!

Yes, the saucepan cooks very well

Try, when using the Frying and Baking modes, at the heating stage, put some kind of load in the pan itself, which can then be removed after placing the food and calmly washed in hot water and set aside until next time. Some kind of metal object or something.
Well, if it happened so ... do not throw the device away, there are worse defects in multicooker models of other models ...

Hello,

"Congratulate" me - last night I found a crack near the opening button. Such a normal crack. I called the service center - they say come, bring it, we'll see. There is a chance that they will change, but not quickly.
Question: is it possible to cook with such a crack? Or is it better not to turn on the pressure ??

Hello,

"Congratulate" me - last night I found a crack near the opening button. Such a normal crack. I called the service center - they say come, bring it, we'll see. There is a chance that they will change, but not quickly.
Question: is it possible to cook with such a crack? Or is it better not to turn on the pressure ??

You can and can cook, but I think not worth it. I am sure that the cover will be replaced, so you will have to get bored without Orsyusha.
I would very much like it to be faster.

Why wait for something? Will the crack heal itself? Of course, change the cover, the more there is no problem to do it

Why wait for something? Will the crack heal itself? Of course, change the cover, the more there is no problem to do it

I'm not going to pull too much.
It's just that right today there is no way to get out to the other end of the city to take it away, and the ribs for the pea soup have already been bought

Well, today, I think I can cook a pea soup.

But I'm not sure for some reason that you can cook under pressure. Or take a chance? So you want soup for half an hour, and not for 2

The plastic cover is of decorative and applied nature.All the pressure falls on the inner metal lid, through which the lid is attached to the pan. The most unpleasant thing is that a piece of the handle may break off and difficulties may arise when opening the lid.

[then in the operating manual. typo and the device should not work without a cover.]

in the "frying" and "roasting" functions, it is recommended to first warm up the bowl without a lid and without food and only then start frying. But my saucepan without a lid does not feel the bowl and turns off! I looked carefully at the manual, it also says to burn an empty bowl without a lid. I understand that I have a problem. I'm calling the store. They tell me there that this defect is insignificant and since the multicooker works in other modes, then everything is ok. And if something does not suit me, then I need to call the warranty service, and if they write there an act stating that the device cannot be treated, then only if they will replace it or return the money.
I call the hotline to the representative office of the company. There, the Girl tries to figure out the problem for a very long time, calls me back several times, hangs on the line for a long time, and in the end they tell me thatthen in the operating manual. typo and the device should not work without a cover. I'm at a loss. Does it work for others ?! The recipe book says what should work in R. poE. written, but not in the dealership. And he also sends it to the service center. I'm calling the guarantee. They tell me, bring it, we will fix it if we can. But we will not draw up any acts, for replacement in the store. All act only in an independent examination at my expense. They just have to fix it. But I don’t want to fix the machine I just bought. I want new and workable! What to do then?

I really like the operators on the hotline. Here is other information: in the latest batches of multicooker, protection against turning on an empty multicooker is provided, but the instructions were not reprinted (for that they write everywhere that the manufacturer has the right to make changes to the design ... or is it correctly formulated there?)
In principle, in all other multicooker in the manual there is a warning that it is impossible to turn on with an empty bowl and I was surprised that this is possible and even recommended in Orsons.

And two weeks have passed since the purchase? If yes, then according to the law of the Russian Federation, you can exchange only through the SC. I changed the Phillips under warranty - an act was drawn up in the SC and the store returned the money to me. If 2 weeks have not passed, then in controversial issues the goods are subject to examination, which must be paid by the one who is to blame. If the defect is confirmed, then at the expense of the store, if it is not a defect, then at the expense of the buyer.

In any case, according to the ZOPP, complex technical products are changed only after a technical conclusion from the service. If the store changes immediately, this is purely goodwill of the store and no more

Levitan, no, not even a week has passed.

In any case, according to the ZOPP, complex technical products are changed only after a technical conclusion from the service. If the store changes immediately, this is purely goodwill of the store and no more

And can you quote the ZOPP places from which you made this conclusion?

Article 18 p5 of the Consumer Protection Law.

[a significant defect in a product - an irreparable defect or defect that cannot be eliminated without disproportionate costs or time, or is detected repeatedly, or manifests itself again after its elimination]

With regard to a technically complex product, if defects are found in it, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount paid for such a product or file a demand for its replacement for a product of the same brand (model, article) or for the same product by another brands (models, article numbers) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer.

And further

The seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer are obliged to accept the goods of inadequate quality from the consumer and, if necessary, to check the quality of the goods. The consumer has the right to participate in checking the quality of the goods.

In the event of a dispute about the reasons for the occurrence of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer are obliged to conduct an examination of the goods at their own expense. The examination of the goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to meet the relevant requirements of the consumer. The consumer has the right to be present during the examination of the goods and, in case of disagreement with its results, to challenge the conclusion of such an examination in court

According to the preamble to the Consumer Protection Act a significant defect in a product - an irreparable defect or defect that cannot be eliminated without disproportionate costs or time, or is detected repeatedly, or manifests itself again after its elimination, or other similar disadvantages.

List of non-food items proper qualities that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration

In general, we have a separate topic for such questions, and a competent lawyer answers there https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&board=140.0

[SOlga]

SOlga! In a personal note, drop the name of the store, plizz. I mostly buy everything in internet stores. While God has mercy from all the nasty things. But it's better to be on the alert.

[sazalexter]

sazalexter

Forgive me, I specifically asked you to quote the Law so that you can read it more carefully and see in it your Rights and Responsibilities of the seller, in relation to you as a buyer. But I see that the miracle did not happen. Look, you write that:

In any case, according to the ZOPP, complex technical products are changed only after a technical conclusion from the service.

And the Law, in the phrase you quoted, states that:

Seller (manufacturer), authorized organization or authorized individual entrepreneur, importer are obliged accept goods of inadequate quality from a consumerif necessary, check the quality of the goods... The consumer has the right to participate in checking the quality of the goods.

That is, I decipher for you that the seller MUST accept a complex technical product from the consumer back. And only if necessary (and not in any case), the Seller, again, is obliged to check the quality of the goods. Well, you, as a consumer, have the right to participate in it. To participate is to present the product and be present. But do not organize and pay for the examination yourself.

And further. You write:

If the store changes immediately, this is purely goodwill of the store and no more

And the Law says:

For a technically complex product the consumer, in the event of deficiencies in it, has the right to refuse to execute the contract of sale and demand the return of the amount paid for such a product or submit a demand to replace it with a product of the same brand (model, article) or for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer.
........................ ....
Seller (manufacturer), authorized organization or authorized individual entrepreneur, importer are obliged to accept goods of inadequate quality from the consumer and, if necessary, check the quality of the goods. The consumer has the right to participate in checking the quality of the goods.

Feel the difference, as they say!

I'm a brand new person here and generally random, maybe I don't know if you are not a Seller yourself? And then, if yes, then know the comments. And if not, but like me, the Buyer or the Consumer, then read carefully and do not doubt that the Law is on our side and we, as Buyers, have the Right, and not a "trembling creature". It remains only to go to the Court for this right and take it. For which many have just a crush and do not have enough.

Article 18 p5 of the Consumer Protection Law.

And to you, too: "Read carefully Article 18, and incl.p.5, it says something else, it will suddenly come in handy! "Not always, after all, we are talking about 8 thousand pressure cookers, there are also more expensive purchases.

In general, we have a separate topic for such questions, and a competent lawyer answers there https://Mcooker-enn.tomathouse.com/index.php@option=com_smf&board=140.0

Thank you! For me, the question is already closed, since I received legal advice and carefully read the Law on the Protection of Consumer Rights. They explained to me what to do in this particular situation. And now it's not hard to guess how to make purchases in the future.

There are a lot of pretentious words, but the law protects not only consumers, but also sellers. Therefore, they will take a low-quality product from you and check, is it really low-quality, or take everyone's word for it? And it is precisely to check the goods that the buyer returned, and there is another article in the law that until 21 days the seller has the right to make an examination and make sure that the marriage is just production, and not the buyer's crooked pens. And you should not be so aggressive about what they are trying to explain to you, although you do not really like it. We give money right away for the product, and if it is of poor quality, then either they will immediately give it back (of their own free will) or after examination, nothing can be done about it, everyone has a marriage, even famous brands. And what can we say about little-known firms.

[SOlga]

SOlga So, I live in the real world in a real country and in my practice I faced the problem of replacement and repair three times as a buyer. If you succeed otherwise, I'll just be glad. Yes, for reference, I work in a trade and service center, as an engineer, and of course I trade. And I know the problem from both sides.

Yesterday, at the closing of the store, I bought this multicooker. We checked it in a hurry, examined the pan-lid, the view is normal. She asked me to turn on an empty pan without a lid on the "Fry" mode. On the display, the icons indicating the absence of a cooking container lit up, the multicooker did not turn on. The seller put an empty plastic measuring cup from the multicooker inside, and the saucepan began to warm up. Question - I got headache low-quality multicooker and I urgently need to take it to the store? She's not even unpacked at home while I'm at work all day ...

Tell me how you can buy this pressure cooker in Ukraine? I am in Kiev.

Hello, a couple of days ago I bought, as my Granny put it, this UNIT. This is my first slow cooker and pressure cooker, I've been looking at different models for a long time. I stopped at this model largely thanks to the commercials "Tanya Makarenko". I see that she (Tanyulya) is also present here and not as a guest. I want to thank you Tatyana for the great videos and the great work done on this forum in particular. Very lively and understandable videos. I don't like watching the video - where painted women with assistants (seemingly housekeepers), whose names are confused, teach how to cook, which food is "spiritualized" and which is not (for example, borscht from the refrigerator has lost "spirituality. Against the background of many videos - yours are qualitatively different, and not with the camera on which the shooting is taking place, but with you, thanks again for your work and the operator too (if I am not mistaken by the namesake).
So far, the multicooker has a positive impression, almost everything pleases. I really liked the taste of the dishes cooked in it. The functionality surprised the acquaintances who already have multicooker and pressure cooker, well, the convenience and design. Only one minus is the same as for "SOlga". A saucepan without a lid says that there is no bowl at all. I'll think about how to fight - maybe weights on the handles.

Thank you very much for your feedback and kind words.
That's honestly how to deal with the "invisibility" of the cup, the most important thing is someone who has this, someone does not.
In cuckoo 1010, the same bowl is not "visible" with a low weight of the product and there, in order to fry something small with the lid open, we put a rolling pin.
Here I don't know ... is it normal or pathological.
I asked a question to the representative of Oursson, as soon as they answer, I will write immediately.I’ll make a reservation right away: during the work of Orsusha 5005, I did not have such a problem.

It's funny, but the first thing I did when I had to sauté vegetables and the bowl was not visible was put a wooden rolling pin on top.

[Michael121]

To solve the problem of the "invisibility of the bowl", I just have to move-touch-press the bowl a little. Immediately contact appears. And even when pouring oil for frying, the cartoon immediately discovers the saucepan.
Michael121, experiment, maybe a lighter weight than a rolling pin is enough to trigger the contact ...

Yes, on the very first day I moved the bowl, twisted the temperature sensor and its spring. It worked several times with an empty bowl. The rolling pin was just at hand and to be sure to use it. I noticed that a light weight is enough and everything works. I put 50-70 grams of lard to be melted, the bowl was determined. But with the small amount of oil that I usually need it doesn't work like that. It seems to me that in a short period of time the spring under the temperature sensor will weaken a little and everything will be fine.

Girls, help out! For a year and a half, my Ourson 5005 has been serving faithfully (on my recommendation, 4 more people bought it, no one regretted it). But then a crack came to me on the lid, it's a shame that it was right at the opening, and not on the side. Please, tell me how to order a new one through the Internet?

[Nikollete]

Nikollete, have you tried to contact the service center about replacing the cover? Ourson extended the warranty on the covers as far as I know. After ~ a year of use (I don't remember exactly) I had a similar problem. About three months ago, I turned to the service, and they exchanged me for free. I was just expecting a replacement for about a month.