All questions about buying a Brand multicooker and accessories

Congratulations on your purchase.
In the "standby" mode, the indicator of the "Start" button flashes, and the display shows a list of modes.
Whether it is worth turning off the multicooker from the outlet or not is up to you. If you use it often, you may not turn it off.
You can cook several dishes sequentially in a multicooker. There is no need to wait for the heating element to cool down. The only exception is the preparation of yoghurt. To prevent overheating of the ingredients above 40 degrees, do not cook yogurt after working on any mode. Wait until the heating element has completely cooled down.
Start cooking in a slow cooker and all fears will pass. Moreover, after reading this topic, you possess such knowledge that in absentia introduced you to this multicooker.
I would love to know how the first course came out. Have you made chicken soup?

Finally, I got my slow cooker.
Exactly 3 weeks have passed from the moment of ordering to the moment of delivery

[Linushka]

Linushka long.
What's the delivery method? Which city? Which company did you order from?

[Linushka]

Linushka long.
What's the delivery method? Which city? Which company did you order from?

I agree that for a long time, because I have experience with online stores
Delivery by the transport company "Business Lines" to Chelyabinsk

Vadim, Elena, what about the books, not yet? Not until September, right?

Question to company representatives:
And why are there no documents confirming the purchase with the multicooker?
And there are no marks in the warranty card, including seals?

Question to company representatives:
And why are there no documents confirming the purchase with the multicooker?
And there are no marks in the warranty card, including seals?

Good day.
Documents must have been. Write me your order number or your address and surname in a personal message. Let's raise the documentation and send you a duplicate.

Vadim, Elena, what about the books, not yet? Not until September, right?

In September we are expecting a batch of Brand 37502 multicooker with a recipe book, so the books will arrive with them.

I agree that for a long time, because I have experience with online stores
Delivery by the transport company "Business Lines" in Chelyabinsk

Linushka. Didn't receive an answer. Which company did you buy the multicooker from? In the company "Brand"?

Linushka. Didn't receive an answer. Which company did you buy the multicooker from? In the company "Brand"?

Yes, I bought it from Brand LLC

[milk porridge]

Hello! I came to cry, I got a slow cooker with mixed modes. Yesterday I ordered it in Eurolux, yesterday they brought it, I checked everything outwardly, but you won't check the modes with a courier. I washed everything and left testing for tomorrow (it's good that I didn't do it for the night, otherwise I wouldn't sleep all night), got up in the morning, set the time, poured water with a lemon and, according to the instructions, began to set up the steam mode, and I have there leaves 5:00. I already pushed all the buttons until I saw on the run of all the modes that on milk porridge- highlighted at 0:20, milk porridge is written under them, above - vegetables, fish, meat. Further on steam, as already mentioned, highlights 5:00. On languor 0:42 and on top again vegetables, fish, meat. On frying 0:25 and that's it. I didn’t look any further, I ran to you. Unfortunately I can’t attach a photo, I am writing from an iPad, so I painted everything in such detail.What should I do now? Well, it is clear that I contact the company where I ordered, and even if they change it for me, is there any chance that they have the whole batch like that. Vadim, Elena, please answer!

[milk porridge]

Hello! I came to cry, I got a slow cooker with mixed modes. Yesterday I ordered it in Eurolux, yesterday they brought it, I checked everything outwardly, but you won't check the modes with a courier. I washed everything and left testing for tomorrow (it's good that I didn't do it for the night, otherwise I wouldn't sleep all night), got up in the morning, set the time, poured water with a lemon and, according to the instructions, began to set up the steam mode, and I have there leaves 5:00. I already pushed all the buttons until I saw on the run of all the modes that on milk porridge- highlighted at 0:20, milk porridge is written under them, above - vegetables, fish, meat. Further on steam, as already mentioned, highlights 5:00. On languor 0:42 and on top again vegetables, fish, meat. On frying 0:25 and that's it. I didn’t look any further, I ran to you. Unfortunately I can’t attach a photo, I am writing from an iPad, so I painted everything in such detail. What should I do now? Well, it is clear that I contact the company where I ordered, and even if they change it for me, is there any chance that they have the whole batch like that. Vadim, Elena, please answer!

This is the first time I hear about this defect, so the problem is not in the batch, but in a specific device. This is definitely a marriage. Return the multicooker back to the seller. If you have any problems with the return, write, we will definitely help.

It's good that everything works fine for me (pah-pah-pah)
Otherwise, without documents, there would be an ambush

If suddenly something happens to your multicooker (pah-pah-pah), then everything is solved without documents. We are there, we will always help.

Elena, thank you! And I shouldn't have checked the modes with the courier? After all, she signed the warranty card that everything is in order? And then, if they change me to another, it is probably better to check right away, unless of course the courier agrees to wait. Oh, in general, a headache, and most importantly, in front of her husband got into a messdisgraced, all his ears buzzed about the brand.

[Vasilika]

Vasilika, a huge amount of these multicooker was sold, but we hear about such a malfunction for the first time. So I estimate the likelihood that you will get a repetition of the situation, which is close to zero.
We cannot now be responsible for the work of the couriers of our dealers, but I am sure that you can easily check, with the courier, the operation of all modes of the multicooker.

I cannot advise you what to do with your husband, but I am sure that you will cope with this without me

[Vasilika]

Vasilika, do not worry! There have already been returns to Electrolux, but everything went well, the store was no problem. In addition, Elena and Vadim are always in touch. This is probably really a marriage, an error occurred during the firmware. Of course, it is not convenient in front of your husband, but this is not your fault. Exchange. Cook yummy, husband and thaw

Thank you all for your attention and participation! I called Eurolux, they immediately replied that they would exchange it, BUT I have to bring it myself. Their courier does not do this, which means I have to shove with this box as much as Juno, and, accordingly, if I exchange it, then back too. And I don't have a car, push in the subway with a box, take a taxi ... I wonder who will pay for this trip;) Now I put lunch in an Italian woman (which I already hid yesterday), with a delay, now I will hear enough from my husband (there is no beast worse than a hungry husband ).

Please tell me who is the official dealer of Brand in Belarus? I did not find it on the offsite. Hopefully, the delivery date of the updated pressure cooker hasn't moved? And then I'm waiting for the updated MV and SV, and I myself am sitting without a multi !!!!

I will answer you in a personal message.

I will answer you in a personal message.

Hello, I have a similar question, I want to buy MV Brand as a gift, but somehow earlier Vadim wrote that the exchange because of the smell is no problem - if you buy it from an authorized dealer. In St. Petersburg, what are the options for officers. dealers?

See dealers here 🔗

And the smell? So it seems to have eliminated everything. The last parties did not smell, as far as I know.

Tell me, where in the area of ​​the Belorussky railway station can you buy a Brand multicooker ?? My sister will have a window between the planes, and a couple of hours of time, an Aeroexpress train to the Belorussky station.
Muscovite girls, help me, I really want such a slow cooker, in advance

Tell me, where in the area of ​​the Belorussky railway station can you buy a Brand multicooker ?? My sister will have a window between the planes, and a couple of hours of time, an Aeroexpress train to the Belorussky railway station.
Muscovite girls, help me, I really want such a slow cooker, in advance

Look at the link that I gave above, stores that sell retail or online stores with self-pickup. And orient your sister to the addresses. But in advance, probably, it is better to find out the availability by phone or email. Good luck!

Ksyushk @ -Plushk @, unfortunately, there are mainly online stores, but I would have a simple store to go in, take the box and go. And so that you can take the metro.

You can also come in online stores and just buy. Look at their websites for buying methods and select the nearest metro station to the desired station. Yes, and be sure to call the store, check availability.

[Lerele]

Ksyushk @ -Plushk @, unfortunately, there are mainly online stores, but I would have a simple store to go in, take the box and go. And so that you can take the metro.

Lerele, read carefully where it says RETAIL is just a store where you can come, take a box and leave. Go to the store's website, see the contacts, check availability, travel and pick up.

I looked like everything already, until I found it. There was a Dixie store nearby, they write it is closed
If it were not far away, we would have gone to the company itself, but it’s problematic to go there with two transfers.

I looked like everything already, until I found it. There was a Dixie store nearby, they write it is closed
If it were not far away, we would have gone to the company itself, but it’s problematic to go there with two transfers.

Check online stores for pickup, and for territoriality. Maybe where it will shoot.

Or if you have friends in Moscow. Place your order at their address. And let them take you to the train.

Oh, well, I don’t know
Order already delivered to you. Well that toil then !? Let it be two weeks. But you will know that in two weeks you will embrace the miracle - Brand.

P.S. Which one did you choose? Or a secret?

They don't send to me
I live in Germany. I chose 501 cherry, but the sense is from my choice.
We'll have to buy a Redmond, they are in Krasnoyarsk.

Hmm, it's a shame. And if the sister orders. And then send / transfer to you somehow? Yes, it will be a little more expensive. But the dream will come true.

This is a very long time, until he orders and waits, a parcel goes to us for at least a month, some unrealistic path turns out.
Maybe Muscovites will also write some kind of joyful information.
Suddenly, within walking distance from the metro there is a store with this multicooker.
Well, no, I should be with Redmond.

Well, we still have Morphy Richards here, but there all the programs must be selected.
And I want, if it says porridge, so porridge and cook, if soup, so soup.
Therefore, I want from Russia, and there are many recipes on the forums, and the recipes are familiar.
Soon I'll burst from the multicooker elections, now I think I can take a Panasonic, it also exists. Somehow the soul does not lie to Redmond.

Better Morphy

Than?
I also read a lot on local sites, there are also accusations to Morphy, with a repair, if that is difficult, it is impossible to cook porridge with one button, only with dances with a delay in the morning on heating all night.
Of all that I've seen, Brand suits me best, but here's the bad luck with the purchase.

Then take Panasonic, that's for sure there won't be any dances with tambourines.

Thanks again for the tip !!!!!
I will still call, because everything is tied to transport, suddenly the plane will be late, and it’s not that much time, but still scary.I wanted to order, but that confused me.
By the way, I saw a kersher shop there, let the moderators forgive me, but .. there is such a very useful thing as a steam cleaner. This is such a cool device for general ruin, you just walk around with a pistol, pshikunul - rubbed it and that's it.

I want to order a multicooker Brand 37501 Cherry color! And immediately the second saucepan to her. The pickup date is 10 September. Only I will not pick it up from the warehouse in Moscow, but Elena, a confidant who comes from Krasnodar, I will now send you the details in a personal message.

[Lerele]

Lerele , I'm glad that it turned out to be a little closer to the dream. Don't forget only number their order, otherwise the boys there sometimes come across

Updated 37501 when will it be? With the new manual mode settings (5 degree steps)?

Hello!
Can you please tell me if the 501 model has a ceramic coating on the bowl? if not, is it possible to purchase such a bowl separately, I really want ceramics.
I still could not choose between 502 and 501, but for some reason 502 is nowhere to be found ((this is how you "have to" buy 501 for your birthday
and another question to the company representatives (as I understood they support the forum) in what month is the model expected to be updated? and how significant will the changes be?
thank you very much

the 501 model does not have a ceramic coating, but it is quite decent and long-lasting. Available in two colors, black and gold. And the ceramic bowl is only in the 502 model, only in the 502, but you cannot change it into the bowls, since they have a different bottom.

the 501 model does not have a ceramic coating, but it is quite decent and long-lasting. Available in two colors, black and gold. And the ceramic bowl is only in the 502 model, only in the 502, but you cannot change it into the bowls, since they have a different bottom.

Thank you!!!
then I probably want 502 ... there is still dough ... but there is no frying (in general, I got confused

generally got confused

It is impossible to choose between these models - at least buy both! The only way out is to flip a coin Well, or wait for the updated model ... where there will be both the Fry and the ceramic bowl.

Does new mean exactly with ceramics? Will it be in December or sooner?

The new, or rather the updated, will be 502. It is still with ceramics. Some modes will change - there will be frying and manual mode.

The new, or rather the updated, will be 502. It is still with ceramics. Some modes will change - there will be frying and manual mode.

In St. Petersburg there are no now 502 from dealers (Vadim said they should take them). And which of them will get a new one in advance, maybe sign up? Will it be December?

Updated 37501 when will it be? With the new manual settings (5 degree steps)?

No information yet. Multicooker is not in production yet. But if we don't have time for the New Year, then by March 8 we will definitely deliver.

I will add Elena. This online store has its own multi-cooker salon "MultiCook" at:
st. Umanskaya, 54, Globo shopping center. You can "touch" everything with your own hands. Moreover, the 502nd model can be bought only from them, and the 501st is sold by 2 more online stores. Gentlemen, moderators, I hope you haven't written anything extra?

An announcement appeared on the official website that the updated 502 models had appeared, but nothing was said about changing modes. It turns out that there is still no Fry and Manual mode in them?

An announcement appeared on the official website that the updated 502 models had appeared, but nothing was said about changing modes. It turns out that there is still no Frying and Manual mode in them?

I did not find anything about the updated 502 models. And they promised them sooner by December.

The news says "improved", I thought it was promised with replaced modes.
Yes, I read already on the forum that 502s with hot and manual mode are not expected soon.

Good day.
An improved multicooker Brand 37502 has gone on sale, and with the Frying and Manual modes, it will be available only in winter, and will be called Brand 502.

And what does improved mean?