Apple gadgets are blocked by scammers. What to do?

Yesterday my technique was blocked by these ... I don't know what to call them. Scammers in general.

A message came from them, but I am not writing to find out the amount of the ransom. I read for a long time what people do if this happened. For example, I read how someone unlocked the iPhone themselves. On another forum I read that, for example, the MacBook only needs to be taken to Moscow to a service center.

Comrades, please advise something on the merits, if someone came across this.

[Incorrect account password entered]

QweenWhich device is blocked, in more detail! Maybe Apple ID is just blocked? The solution is here 🔗

What to do if your Apple ID is blocked or hacked

Many Apple technology users - be they iPhone, iPad or Mac - actively use the account Apple ID, which allows you to access application and media stores (App Store and iTunes Store, respectively), as well as store personal information (contacts, notes, calendars, application data) and synchronize it between all used Apple devices.

The privacy and security of user data is one of the important areas of activity of the company's programmers, and until recently, Apple user accounts were one of the most reliable among similar services from other companies. However, in recent years, there has been an increasing number of cases of hacking or blocking Apple IDs, as a result of which users can lose access to their personal information, and sometimes to devices on which their own account was entered.

Why Apple ID can be blocked?

First, let's look at all the possible options when an Apple ID account may be blocked and be inaccessible to an iPhone, iPad or Mac user:

Incorrect account password entered

According to security rules, if the user enters the password for the account in the App Store, iTunes Store or iCloud several times incorrectly, the system will automatically lock the account. In this case, the message is displayed: "Apple ID blocked for security reasons."

In this case, you can unblock the Apple ID by using the email to which the account is linked, or by answering the security questions that were specified when creating the Apple ID. All this can be done using the Apple ID password recovery service - iforgot.apple.com.

Suspicious account activity

It often happens that App Store administrators block an Apple ID account due to possible suspicious account activity. What could be the reason for this? First of all, this may primarily refer to the so-called "Shared Account", whose users, contrary to the recommendations of the owners of such "businesses", often change account information, which arouses the suspicions of App Store employees. The result of such manipulations often becomes the blocking of the Apple ID account, which is almost impossible to bypass, since only the owner of the "Shared Account" has access to the e-mail associated with the account.

Also suspicious activity, according to Apple, may be too frequent attempts to refund money for the purchase of applications or multimedia content, or the frequent change of payment information and use of different bank cards.

Hacking an Apple ID account

Despite the fact that Apple accounts are rightfully considered the most secure in terms of resistance to hacks and other actions by intruders, there has been an increase in user complaints recently that their Apple ID has been compromised.

In this case, account users from different countries of the world can become "victims" of cybercriminals.For example, in early May 2014, scandalous information circulated around the Internet that the data of thousands of Apple ID accounts fell into the hands of hackers, as a result of which all devices associated with these accounts were remotely blocked, and the attackers demanded money transfer to the specified details. At the same time, similar fraud schemes were noticed not only in Russia, but also in other countries: the USA, Canada and even Australia.

It is worth noting that if an Apple ID is compromised, it is highly likely that the payment information associated with the account could also fall into the hands of intruders. Therefore, if your Apple ID account has become unavailable or you have even the slightest suspicion that someone has gained access to your Apple ID, you should immediately use one of the available ways to reset your Apple ID password or contact Apple technical support.

How to unblock Apple ID?

If your Apple ID is locked, you can access it in several ways provided by Apple:

• Recover your Apple ID password using the email you entered as your ID.
• Recover your Apple ID password using the security questions you provided when you created your account. Before answering them, you will also need to indicate the date of birth that was specified when creating the Apple ID.
• Recover Apple ID password using an alternate email address, which can optionally be specified when creating an account.

If, for some reason, none of the above methods suits you (there is no access to mail or you do not remember the answers to security questions), then to unlock your Apple ID you will need to contact Apple support.

Apple support phone in Russia: +7 (495) 5809557

Working hours: 09:00 to 19:45 Moscow time (Monday - Friday)

When contacting Apple technical support, to identify you as the owner of the specified account, you will need to answer a number of questions from the company's employees. It will be very good if your account is used on any device as an iCloud account - in this case, Apple specialists will be able to send a verification code to this device, which you will need to provide when you call. The presence of receipts for the purchase of any device on which the account was entered will be an additional plus when contacting Apple technical support.

How to protect yourself from Apple ID blocking or hacking?

Of course, it is impossible to give any one hundred percent recommendations that can surely protect you from blocking or hacking your Apple ID. However, if you apply a few general tips, then there is a chance to minimize the risks:

• Use a strong Apple ID password. Apple recommends using a password of at least 8 characters and using uppercase and lowercase letters and numbers. The more complex the password, the more difficult it will be to hack your account.
• Change the password for the account and mail associated with Apple ID periodically. Try not to use the same passwords for logging into mail and for accessing your account. This will reduce the risk of your account being hacked through email hacking.
• Don't keep billing information inside your account. Enter your credit card information only when you need to make a purchase from the App Store or iTunes Store.
• Do not give access to your account to anyone but your most trusted people. Unfortunately, you cannot know the intentions of everyone, and even if you were simply asked for an account in order to install any game or program from the App Store that you already have, it is not a fact that after a while you will not lose access to your Apple ID.

___________________________________________________________

If you have any questions related to unlocking Apple ID, or if you need the help of specialists in software maintenance for iPhone or iPad, feel free to contact our service center. Thanks to the vast experience of working with various Apple devices, our specialists will be able to help you as quickly and efficiently as possible.

sazalexter

QweenIf it is Activation Lock, here is the solution 🔗

Qween

Alexander, one iPhone and one MacBook were blocked, in which the same Apple ID was constantly used.The technique that used the same and two other Apple IDs are now functioning. Disconnected the iPhone and Mac through "Find my iPhone (Mac)".

Thanks for the link! I read a similar article yesterday and tried to recover the password for the Apple ID, but the Apple system does not accept my data - it says that my Apple ID was not found.

Locked gadgets are asked to enter a pin code. On the poppy, 4 windows are highlighted, on the iPhone, the keyboard is simply highlighted in order to dial a pin. On a Mac, the cursor is locked and no numbers are typed.

Qween

I am reading the second article. Thank you!

Qween

Alexander, I read yesterday about 10,000 pin combinations. How to pick them up faster? Yesterday I read that the poppy reboots every 5 attempts. It's a long time ... I haven't read that about an iPhone.

sazalexter

Qween, Option to solve the problem 🔗 🔗

Qween

Alexander, thank you very much for your responsiveness!
In general, it is now clear that these schemes no longer work. Everything that was recommended that year is no longer relevant this year. These hackers have already taken into account everything they could - they see the Internet read to know how the people are fighting with them.

It is not realistic to remove the activation lock, and this despite the fact that I know this technique and I remember all the passwords. Today I spent half a day in our Apple sales center, experienced guys also did not beat the block.

These hackers are now thinking through to the smallest detail, even all the details are thought out at the expense of email. mail.

The coolest moment is unlocking the poppy. This is not done from the keyboard at all. No way.

So far, so: the closest Apple support line is in Moscow and you need to get through there and prove that the iPhone is mine. The poppy only needs to be transported to the masters (let me remind you that Apple is not officially sold in Ukraine, although it costs the same as in those countries where it is officially sold).

Vinochek

Qween, but exactly scammers? maybe IP came out like Crimean? we have now blocked ((((

Qween

Definitely scammers. I was hoping it was some kind of mistake. Both on the MacBook and on the iPhone they posted a message where I should write to them in order to know their unlocking conditions.

Wild cat

I certainly do not have a poppy, after two iPhones I hate this company, but a regular laptop, but they blocked it like that.

I almost died from fear!
It is still a pity. Only there all the pictures of the born son were thrown and here's your joy!

sazalexter

Wild cat, This one seems to be being treated, try sending one encrypted file to the DR site. The web.

sazalexter

Qween, It is a pity that I could not help but so wanted

Chef

Now times are coming that computer hygiene should border on paranoia.
That's Lily talked about sad cases.

Basic postulates:
1. The workplace or gadget should be accessible only to you.
2. Passwords should be very complex, different for different services, change regularly.
3. Do not install programs if you 100% not sure about their safety.
4. Reliable antivirus and firewall.

sazalexter

Basic postulates:
1. The workplace or gadget should be accessible only to you.
2. Passwords should be very complex, different for different services, change regularly.
3. Do not install programs if you are not 100% sure of their safety.

I completely agree, there is still a regular backup and a good antivirus product capable of catching exploits, so far I know only one such

Chef

regular backup

Here, I forgot to mention the cornerstone

shade

Peace be with you bakers!
not the right topic - but to help

Wild cat--

Execute the script in AVZ
begin
ShowMessage ('Attention! Before executing the script, AVZ will automatically close all network connections.' + # 13 # 10 + 'After restarting the computer, network connections will be restored automatically.');
ExecuteFile ('net.exe', 'stop tcpip / y', 0, 15000, true);
if not IsWOW64
then
begin
SearchRootkit (true, true);
SetAVZGuardStatus (True);
end;
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1804', 1);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '2201', 3);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1004', 3);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1001', 1);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1201', 3);
QuarantineFile ('C: \ Windows \ System32 \ wsqmcons.exe', '');
QuarantineFile ('C: \ Users \ asus \ AppData \ Local \ SwvUpdater \ Updater.exe', '');
DelBHO ('{6E3C6B04-08FE-43BC-8E50-F90285024DEA}');
DelBHO ('{8271B5D6-76D3-4ABF-AEB3-1721161C76BC}');
DelBHO ('{EF7BD87A-8024-11E2-F316-F3E56188709B}');
QuarantineFile ('C: \ Program Files \ DealPly \ DealPlyIE.dll', '');
QuarantineFile ('c: \ users \ asus \ appdata \ local \ temp \ 1916971.exe', '');
DeleteFile ('c: \ users \ asus \ appdata \ local \ temp \ 1916971.exe', '32');
DeleteFile ('C: \ Program Files \ BetterSurf \ ie \ BetterSurf.dll', '32');
DeleteFile ('C: \ Program Files \ DealPly \ DealPlyIE.dll', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ AmiUpdXp', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DealPly', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DealPlyUpdate', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DSite', '32');
BC_ImportAll;
ExecuteSysClean;
BC_Activate;
RebootWindows (false);
end.

Qween

Now times are coming that computer hygiene should border on paranoia.

Basic postulates:
1. The workplace or gadget should be accessible only to you.
2. Passwords should be very complex, different for different services, change regularly.
3. Do not install programs if you are not 100% sure of their safety.
4. Reliable antivirus and firewall.

1. I did not give a locked iPhone and a MacBook to anyone. MacBook home, does not leave the house.

2. The password was cracked at Yandex mail. The password is complex, but the guys at the Apple Center said that such a program breaks in two days. For ID, the password was not super complicated, of average complexity.

3. On the iPhone, DB did not, it works only with licensed programs from the Apple store. There are only licensed programs on the MacBook, there are Microsoft office types, which are also not left.

4. With an iPhone, it's clear. On a Mac, the operating system is native, with automatic updates. Antivirus is not required (as Apple says), that is, antivirus is not worth it, and during very rare updates, all errors should be fixed.

I wrote the answers so that you can analyze the situation.

I already have thoughts on how to maximally protect my ID for the Apple technique. I can express my thoughts later if someone is interested.

Qween

It is a pity that I could not help but wanted so much

But I know that I checked all the unlocking methods! Thank you for not being too lazy to share information!

Qween

I called Moscow today with Apple support. I waited a long time on the line, but waited for the connection with the operator.
These hackers deleted my id from the Apple database and could not find it at all, while my iCloud did not work.

Long storytelling, I'll just write I am very glad that I had previously chosen control questions and answered them. Only these questions and my answers to them helped to find and confirm that the id is mine. When then I went to My Apple id, I was simply stunned by the insolence of the hackers - they changed absolutely all the data that could be edited. Only the security questions could not (the answers to them are displayed as stars, not letters).

I strongly advise Apple owners to take the time and choose security questions, answer them and remember these answers.

Rita

Qween, so everything was restored?

Qween

Succeeded. Not through support.
I am writing honestly, as it is - we spent a long time working on how to unlock, tried everything we could, in the end I made a decision and paid these "people" money to unlock my poppy and iPhone with a trailer. The support service cannot unlock the Mac remotely, but can only the iPhone (and it will become completely empty).

A call to support helped resolve the issue with the id and iCloud that we needed. It took a lot of time to get them working after unlocking. Very cleverly these hackers twisted everything and very competently. No loopholes were left as best they could.

At first I was sure that I would never agree to their terms and even they had no thoughts to write. If it was only about the iPhone, then it would be so. But my poppy, let's say, is not from the low price range of poppies and its cost is many times higher than the cost of the conditions of these ... um "radishes". They asked for 1000 Russian rubles for a kiwi wallet. There is also the cost of conversion, transfer fees and the cost of international calls with a support service in Moscow.

Vinochek

Qween, in any case, congratulations that the gadjiks are with you again!

Antonovka

Qween,
Anyut, it's good that it's over !!! But I'll ask a stupid question - I don't remember where the security questions are filled in?
Damn, what passions (((

Twig

Qween, it's still got off cheap.
Here are the bastards

Chef

it's still got off cheap

Moreover - primarily after payment, the scammers do not unlock or decrypt anything. So that Qween doubly lucky

And if the wallet is kiwi, and not some kind of bitcoin, it is even more important to notify law enforcement agencies about it.

Qween

Congratulations

Thank you!

where are the security questions filled in?

You need to log into your account through - 🔗 ... When you are logged in, you need to select in the left column "Security questions" (they are all in English) and answer them.

got off cheaply.

It's not even about the amount. I was very nervous.

Moreover, after payment, scammers generally do not unlock or decrypt anything. So Qween is doubly lucky

And if the wallet is kiwi, and not some kind of bitcoin, it is even more important to notify law enforcement agencies about it.

Of course this is a risk! Before deciding to pay, I googled about this topic and read it very carefully.

I did not find reviews of people who had such a situation that they were not unblocked. Type "noble scammers" in order to make long-term money on this, unblock users of their technique. By no means do I urge you to transfer money immediately if this happens! You need to try to unlock it yourself. If these are simple devices such as iPhones and iPads, then everything is much simpler and can be solved by calling the nearest support service.

But I very, very often read that a person buys a used Apple, and after the purchase, the previous owner blocks the sold device. In such a situation, everyone writes that no one will unlock anything.

As for the application to the law enforcement agencies, it is more complicated. I told the support service about this (by the way, the operator did not answer anything about this at all). I read that there were a huge number of complaints in 2014 and Apple is working on a two-level protection system, but I don't see anything like that yet.

The hackers ask for the ransom amount for which the UD is not initiated (unless it is several people affected by the application for one person) and in general law enforcement agencies filter out such cases (like there are more important tasks). There is a voluntary organization in Russia that helps push such submitted applications, but this is in Russia.

Antonovka

Qween,
Anya, thank you very much))

Wild cat

Peace be with you bakers!
not the right topic - but to help

Wild cat--

Execute the script in AVZ

begin
ShowMessage ('Attention! Before executing the script, AVZ will automatically close all network connections.' + # 13 # 10 + 'After restarting the computer, network connections will be restored automatically.');
ExecuteFile ('net.exe', 'stop tcpip / y', 0, 15000, true);
if not IsWOW64
then
begin
SearchRootkit (true, true);
SetAVZGuardStatus (True);
end;
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1804', 1);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '2201', 3);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1004', 3);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1001', 1);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1201', 3);
QuarantineFile ('C: \ Windows \ System32 \ wsqmcons.exe', '');
QuarantineFile ('C: \ Users \ asus \ AppData \ Local \ SwvUpdater \ Updater.exe', '');
DelBHO ('{6E3C6B04-08FE-43BC-8E50-F90285024DEA}');
DelBHO ('{8271B5D6-76D3-4ABF-AEB3-1721161C76BC}');
DelBHO ('{EF7BD87A-8024-11E2-F316-F3E56188709B}');
QuarantineFile ('C: \ Program Files \ DealPly \ DealPlyIE.dll', '');
QuarantineFile ('c: \ users \ asus \ appdata \ local \ temp \ 1916971.exe', '');
DeleteFile ('c: \ users \ asus \ appdata \ local \ temp \ 1916971.exe', '32');
DeleteFile ('C: \ Program Files \ BetterSurf \ ie \ BetterSurf.dll', '32');
DeleteFile ('C: \ Program Files \ DealPly \ DealPlyIE.dll', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ AmiUpdXp', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DealPly', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DealPlyUpdate', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DSite', '32');
BC_ImportAll;
ExecuteSysClean;
BC_Activate;
RebootWindows (false);
end.

Anatoly, honestly ... I didn't understand anything! I sit with the same look

My husband will come and show you. Thank you.

TatiToby

Faced a similar problem last night. I came home, took out the phone from my pocket and there was a request to enter the password for id. At first I thought my gadget was malfunctioning. I made several attempts to enter my account password .. all unsuccessful, my gadget rebooted itself and brought me a welcome window with the message "this device was lost and erased, if this is your device enter id and password." I started trying to enter my data, but by itself nothing came of it. I was upset, I immediately realized that these were the intrigues of scammers. I got into the mail to which the id is attached. It turned out to be hacked, in it I found a letter under the heading "Unlocking Apple". In short, my "friends" asked for the blocking not less than 1000 wooden ones. Climbed into the Internet wool on this issue.I came across an article where the phone number of the Apple support service in Russia was given. I got through there, I didn't have to wait long. The specialist searched for my id for a long time, did not find it, then asked my name and surname, found my data on them somewhere in the database, asked to answer 3 control questions, which I coped with without difficulty .. He promised that in a day (I apologized, said that these are the terms and it will not work before) I will receive a letter in my mail, which will contain the id and a new password to it, with the help of them I can enter my account and unlock the device, I also said that I have to unlock the phone 3 hours. after which the password for ai di will become inactive. The day has not passed yet, I am waiting for a letter. I will unsubscribe based on the results. I hope for the best, I really don't want to buy a new phone

Antonovka

And after the story with Anya-Queen, I rummaged around and found control questions. But the whole point is that I did not install them - I don’t remember for the life of me and I don’t understand how the answers appeared to them. Accordingly, now I do not know what to do, if that

louisa

But I have a completely naive question, do you need to install an antivirus on an iPhone?

sazalexter

louisa, This is overkill.

Waist

Opachki ... And in PayPal now all the time he asks for security questions. I have never answered. I think: And why are they suddenly ??? Look carefully, there may be a button Ask later, or Don't ask again, or whatever, but don't answer. What is already in the system usually does not require confirmation, additions or verification. You can change and supplement anything from your personal data only while in the system and directly editing your profile data, the same control questions.

Not only Apple is blocked and cheated.

And recently, bypassing the antivirus, something still got into my mailbox on Mail. ru hung. It turns out there was a virus like this, he replaces the page with the same practically, but asking you to enter a password to enter the box. Then my husband cleaned it, and the virus did not disappear from the 10th time, was not recognized at all. I don't know what he did then. In the end, I had to write to the developers and restore everything.

TatiToby

The guys, in general, helped in the support service. Exactly one day later, a letter came to the mail with a link to reset the account password. I reset the password, changed the id and password to it. I restored my iPhone. The only thing, after the restoration, it completely reset to zero, there is no music, well, a photo. He offered to download a backup copy from icloud, but asks for a password for the old account, which I even on the company's website in the section "Id management" I can’t find. For this, no options. But thanks for that as they say.

Masinen

I went to changed my password and checked the questions

Victor Voitekhovich

Good day! such a problem
I wake up in the morning, I see the inscription: "Your device has been jailbroken, to unlock, send 1000 rubles to the qiwi wallet deleted. In the comments, indicate your mail that has been jailbroken" (spelling saved). It turned out that email had been hacked too. When trying to restore Apple ID, it says that such an Apple ID does not exist. It turns out that both the phone and the mailbox are locked. The phone asks to enter a 4-digit code, which, of course, cannot be entered by the selection method. Tell me how to solve the problem?
P. s. I live in Belarus, a call to Apple technical support in Russia will result in a very round sum)

VitaVM

Only through technical support. I had it. Your id has been removed. It needs to be restored. In the mail, they put filters on messages from Apple, they need to be removed. I gave me a password in the mail, removed filters. In technical support, I restored my account by answering three security questions.

Sedne

I was also blocked today, that is, my phone, a password and an inscription appeared, to get a password, contact such and such an address, it’s good at least they left the aytyuns, they hung up my phone in the loss, so it was blocked, removed the phone from the loss, the password to the battery changed, but the code remained on the phone, you need to call in support, but it's not very pleasant.

Masinen

Svetlana, here are the freaks, they don't know what they would profit from !! Have you changed your password at least once and has never been changed?

Sedne

Maria, no, did not change, although it would be necessary, but all laziness.

Masinen

Sedne, Svetik, in short, I have already changed the password, after this topic. Now, after reading your post, I went and turned on two-step verification, even if they hack my mail, they won't enter without a special code, and they won't be able to change anything without a code. Also, an SMS immediately comes to the phone with another code.
mustache I protected myself

shade

Peace be with you bakers!

Guys --
It's all Russian maybe
Change the password - yes lana, licensed antivirus - yes lana, at least once every 3 days to drive all sorts of gadgets to byaki, and then not when and then we are surprised that hacked, blocked, etc., etc.

And there is no need for a fucking awareness of high technologies to simply not allow it to drift
Well it's like with condoms

Masinen

Anatoly, everything is correct, you need to think about safety at the time. The first time I read it, I changed the password right away, it was very simple for me.
And now I also turned on the protection, so the mouse will not run without my knowledge.

Lenusya

shade, is there an antivirus for the iPhone? And then I have another web on the laptop licensed, the same license can be used on a mobile device, but on Android.

Masinen, and where did you include two-step verification?

shade

Peace be with you bakers!

Lookout Mobile Security

VirusBarrier

Masinen

Lenusya, you go to your ID from the computer and there you select the security item or something like that, then you need to answer the control questions and go through the whole procedure of turning on the protection.

Lenusya

shade, Masinen, Thank you. I have tried this several times. For some reason, in my ID I can't pass the test questions, the wrong answer, writes I can't imagine why

Added Saturday 06 Aug 2016 1:06 PM

The issue was resolved through apple support. Two-step verification can be activated in 3 days

Sedne

Girls and boys, I know that I am a fool myself, but they restored my phone, or rather told me how to do it, by the way they did not ask secret questions, but asked for small numbers written on the back of the box.

Masinen

Lenusya, Well, that's great! I remember changing control questions, maybe I forgot the answers to them))

Svetlana, install protection with a code and everything will be ok.

And at least now I am calm, because my mail has already been hacked, but I changed another password to a complex one. But it’s okay, just mail, and then there will be trouble in general !!
I even changed the password on Google out of fright

 

home Kitchen and household appliances Home appliances and household items Computer hardware and electronics Apple gadgets are blocked by scammers. What to do?

[Qween]

QweenIf it is Activation Lock, here is the solution 🔗

[Alexander]

Alexander, one iPhone and one MacBook were blocked, in which the same Apple ID was constantly used.The technique that used the same and two other Apple IDs are now functioning. Disconnected the iPhone and Mac through "Find my iPhone (Mac)".

Thanks for the link! I read a similar article yesterday and tried to recover the password for the Apple ID, but the Apple system does not accept my data - it says that my Apple ID was not found.

Locked gadgets are asked to enter a pin code. On the poppy, 4 windows are highlighted, on the iPhone, the keyboard is simply highlighted in order to dial a pin. On a Mac, the cursor is locked and no numbers are typed.

I am reading the second article. Thank you!

[Alexander]

Alexander, I read yesterday about 10,000 pin combinations. How to pick them up faster? Yesterday I read that the poppy reboots every 5 attempts. It's a long time ... I haven't read that about an iPhone.

[Qween]

Qween, Option to solve the problem 🔗 🔗

Alexander, thank you very much for your responsiveness!
In general, it is now clear that these schemes no longer work. Everything that was recommended that year is no longer relevant this year. These hackers have already taken into account everything they could - they see the Internet read to know how the people are fighting with them.

It is not realistic to remove the activation lock, and this despite the fact that I know this technique and I remember all the passwords. Today I spent half a day in our Apple sales center, experienced guys also did not beat the block.

These hackers are now thinking through to the smallest detail, even all the details are thought out at the expense of email. mail.

The coolest moment is unlocking the poppy. This is not done from the keyboard at all. No way.

So far, so: the closest Apple support line is in Moscow and you need to get through there and prove that the iPhone is mine. The poppy only needs to be transported to the masters (let me remind you that Apple is not officially sold in Ukraine, although it costs the same as in those countries where it is officially sold).

[Qween]

Qween, but exactly scammers? maybe IP came out like Crimean? we have now blocked ((((

Definitely scammers. I was hoping it was some kind of mistake. Both on the MacBook and on the iPhone they posted a message where I should write to them in order to know their unlocking conditions.

I certainly do not have a poppy, after two iPhones I hate this company, but a regular laptop, but they blocked it like that.

I almost died from fear!
It is still a pity. Only there all the pictures of the born son were thrown and here's your joy!

[Wild cat]

Wild cat, This one seems to be being treated, try sending one encrypted file to the DR site. The web.

[Qween]

Qween, It is a pity that I could not help but so wanted

[Lily]

Now times are coming that computer hygiene should border on paranoia.
That's Lily talked about sad cases.

Basic postulates:
1. The workplace or gadget should be accessible only to you.
2. Passwords should be very complex, different for different services, change regularly.
3. Do not install programs if you 100% not sure about their safety.
4. Reliable antivirus and firewall.

Basic postulates:
1. The workplace or gadget should be accessible only to you.
2. Passwords should be very complex, different for different services, change regularly.
3. Do not install programs if you are not 100% sure of their safety.

I completely agree, there is still a regular backup and a good antivirus product capable of catching exploits, so far I know only one such

regular backup

Here, I forgot to mention the cornerstone

Peace be with you bakers!
not the right topic - but to help

Wild cat--

Execute the script in AVZ
begin
ShowMessage ('Attention! Before executing the script, AVZ will automatically close all network connections.' + # 13 # 10 + 'After restarting the computer, network connections will be restored automatically.');
ExecuteFile ('net.exe', 'stop tcpip / y', 0, 15000, true);
if not IsWOW64
then
begin
SearchRootkit (true, true);
SetAVZGuardStatus (True);
end;
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1804', 1);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '2201', 3);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1004', 3);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1001', 1);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1201', 3);
QuarantineFile ('C: \ Windows \ System32 \ wsqmcons.exe', '');
QuarantineFile ('C: \ Users \ asus \ AppData \ Local \ SwvUpdater \ Updater.exe', '');
DelBHO ('{6E3C6B04-08FE-43BC-8E50-F90285024DEA}');
DelBHO ('{8271B5D6-76D3-4ABF-AEB3-1721161C76BC}');
DelBHO ('{EF7BD87A-8024-11E2-F316-F3E56188709B}');
QuarantineFile ('C: \ Program Files \ DealPly \ DealPlyIE.dll', '');
QuarantineFile ('c: \ users \ asus \ appdata \ local \ temp \ 1916971.exe', '');
DeleteFile ('c: \ users \ asus \ appdata \ local \ temp \ 1916971.exe', '32');
DeleteFile ('C: \ Program Files \ BetterSurf \ ie \ BetterSurf.dll', '32');
DeleteFile ('C: \ Program Files \ DealPly \ DealPlyIE.dll', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ AmiUpdXp', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DealPly', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DealPlyUpdate', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DSite', '32');
BC_ImportAll;
ExecuteSysClean;
BC_Activate;
RebootWindows (false);
end.

Now times are coming that computer hygiene should border on paranoia.

Basic postulates:
1. The workplace or gadget should be accessible only to you.
2. Passwords should be very complex, different for different services, change regularly.
3. Do not install programs if you are not 100% sure of their safety.
4. Reliable antivirus and firewall.

1. I did not give a locked iPhone and a MacBook to anyone. MacBook home, does not leave the house.

2. The password was cracked at Yandex mail. The password is complex, but the guys at the Apple Center said that such a program breaks in two days. For ID, the password was not super complicated, of average complexity.

3. On the iPhone, DB did not, it works only with licensed programs from the Apple store. There are only licensed programs on the MacBook, there are Microsoft office types, which are also not left.

4. With an iPhone, it's clear. On a Mac, the operating system is native, with automatic updates. Antivirus is not required (as Apple says), that is, antivirus is not worth it, and during very rare updates, all errors should be fixed.

I wrote the answers so that you can analyze the situation.

I already have thoughts on how to maximally protect my ID for the Apple technique. I can express my thoughts later if someone is interested.

It is a pity that I could not help but wanted so much

But I know that I checked all the unlocking methods! Thank you for not being too lazy to share information!

I called Moscow today with Apple support. I waited a long time on the line, but waited for the connection with the operator.
These hackers deleted my id from the Apple database and could not find it at all, while my iCloud did not work.

Long storytelling, I'll just write I am very glad that I had previously chosen control questions and answered them. Only these questions and my answers to them helped to find and confirm that the id is mine. When then I went to My Apple id, I was simply stunned by the insolence of the hackers - they changed absolutely all the data that could be edited. Only the security questions could not (the answers to them are displayed as stars, not letters).

I strongly advise Apple owners to take the time and choose security questions, answer them and remember these answers.

[Qween]

Qween, so everything was restored?

Succeeded. Not through support.
I am writing honestly, as it is - we spent a long time working on how to unlock, tried everything we could, in the end I made a decision and paid these "people" money to unlock my poppy and iPhone with a trailer. The support service cannot unlock the Mac remotely, but can only the iPhone (and it will become completely empty).

A call to support helped resolve the issue with the id and iCloud that we needed. It took a lot of time to get them working after unlocking. Very cleverly these hackers twisted everything and very competently. No loopholes were left as best they could.

At first I was sure that I would never agree to their terms and even they had no thoughts to write. If it was only about the iPhone, then it would be so. But my poppy, let's say, is not from the low price range of poppies and its cost is many times higher than the cost of the conditions of these ... um "radishes". They asked for 1000 Russian rubles for a kiwi wallet. There is also the cost of conversion, transfer fees and the cost of international calls with a support service in Moscow.

[Qween]

Qween, in any case, congratulations that the gadjiks are with you again!

[Qween]

Qween,
Anyut, it's good that it's over !!! But I'll ask a stupid question - I don't remember where the security questions are filled in?
Damn, what passions (((

[Qween]

Qween, it's still got off cheap.
Here are the bastards

[primarily]

it's still got off cheap

Moreover - primarily after payment, the scammers do not unlock or decrypt anything. So that Qween doubly lucky

And if the wallet is kiwi, and not some kind of bitcoin, it is even more important to notify law enforcement agencies about it.

[By no means do I urge you to transfer money immediately if this happens!]

Congratulations

Thank you!

where are the security questions filled in?

You need to log into your account through - 🔗 ... When you are logged in, you need to select in the left column "Security questions" (they are all in English) and answer them.

got off cheaply.

It's not even about the amount. I was very nervous.

Moreover, after payment, scammers generally do not unlock or decrypt anything. So Qween is doubly lucky

And if the wallet is kiwi, and not some kind of bitcoin, it is even more important to notify law enforcement agencies about it.

Of course this is a risk! Before deciding to pay, I googled about this topic and read it very carefully.

I did not find reviews of people who had such a situation that they were not unblocked. Type "noble scammers" in order to make long-term money on this, unblock users of their technique. By no means do I urge you to transfer money immediately if this happens! You need to try to unlock it yourself. If these are simple devices such as iPhones and iPads, then everything is much simpler and can be solved by calling the nearest support service.

But I very, very often read that a person buys a used Apple, and after the purchase, the previous owner blocks the sold device. In such a situation, everyone writes that no one will unlock anything.

As for the application to the law enforcement agencies, it is more complicated. I told the support service about this (by the way, the operator did not answer anything about this at all). I read that there were a huge number of complaints in 2014 and Apple is working on a two-level protection system, but I don't see anything like that yet.

The hackers ask for the ransom amount for which the UD is not initiated (unless it is several people affected by the application for one person) and in general law enforcement agencies filter out such cases (like there are more important tasks). There is a voluntary organization in Russia that helps push such submitted applications, but this is in Russia.

[Qween]

Qween,
Anya, thank you very much))

Peace be with you bakers!
not the right topic - but to help

Wild cat--

Execute the script in AVZ

begin
ShowMessage ('Attention! Before executing the script, AVZ will automatically close all network connections.' + # 13 # 10 + 'After restarting the computer, network connections will be restored automatically.');
ExecuteFile ('net.exe', 'stop tcpip / y', 0, 15000, true);
if not IsWOW64
then
begin
SearchRootkit (true, true);
SetAVZGuardStatus (True);
end;
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1804', 1);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '2201', 3);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1004', 3);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1001', 1);
RegKeyIntParamWrite ('HKCU', 'Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \ 3 \', '1201', 3);
QuarantineFile ('C: \ Windows \ System32 \ wsqmcons.exe', '');
QuarantineFile ('C: \ Users \ asus \ AppData \ Local \ SwvUpdater \ Updater.exe', '');
DelBHO ('{6E3C6B04-08FE-43BC-8E50-F90285024DEA}');
DelBHO ('{8271B5D6-76D3-4ABF-AEB3-1721161C76BC}');
DelBHO ('{EF7BD87A-8024-11E2-F316-F3E56188709B}');
QuarantineFile ('C: \ Program Files \ DealPly \ DealPlyIE.dll', '');
QuarantineFile ('c: \ users \ asus \ appdata \ local \ temp \ 1916971.exe', '');
DeleteFile ('c: \ users \ asus \ appdata \ local \ temp \ 1916971.exe', '32');
DeleteFile ('C: \ Program Files \ BetterSurf \ ie \ BetterSurf.dll', '32');
DeleteFile ('C: \ Program Files \ DealPly \ DealPlyIE.dll', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ AmiUpdXp', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DealPly', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DealPlyUpdate', '32');
DeleteFile ('C: \ Windows \ system32 \ Tasks \ DSite', '32');
BC_ImportAll;
ExecuteSysClean;
BC_Activate;
RebootWindows (false);
end.

Anatoly, honestly ... I didn't understand anything! I sit with the same look

My husband will come and show you. Thank you.

Faced a similar problem last night. I came home, took out the phone from my pocket and there was a request to enter the password for id. At first I thought my gadget was malfunctioning. I made several attempts to enter my account password .. all unsuccessful, my gadget rebooted itself and brought me a welcome window with the message "this device was lost and erased, if this is your device enter id and password." I started trying to enter my data, but by itself nothing came of it. I was upset, I immediately realized that these were the intrigues of scammers. I got into the mail to which the id is attached. It turned out to be hacked, in it I found a letter under the heading "Unlocking Apple". In short, my "friends" asked for the blocking not less than 1000 wooden ones. Climbed into the Internet wool on this issue.I came across an article where the phone number of the Apple support service in Russia was given. I got through there, I didn't have to wait long. The specialist searched for my id for a long time, did not find it, then asked my name and surname, found my data on them somewhere in the database, asked to answer 3 control questions, which I coped with without difficulty .. He promised that in a day (I apologized, said that these are the terms and it will not work before) I will receive a letter in my mail, which will contain the id and a new password to it, with the help of them I can enter my account and unlock the device, I also said that I have to unlock the phone 3 hours. after which the password for ai di will become inactive. The day has not passed yet, I am waiting for a letter. I will unsubscribe based on the results. I hope for the best, I really don't want to buy a new phone

And after the story with Anya-Queen, I rummaged around and found control questions. But the whole point is that I did not install them - I don’t remember for the life of me and I don’t understand how the answers appeared to them. Accordingly, now I do not know what to do, if that

But I have a completely naive question, do you need to install an antivirus on an iPhone?

[louisa]

louisa, This is overkill.

[Ask later]

Opachki ... And in PayPal now all the time he asks for security questions. I have never answered. I think: And why are they suddenly ??? Look carefully, there may be a button Ask later, or Don't ask again, or whatever, but don't answer. What is already in the system usually does not require confirmation, additions or verification. You can change and supplement anything from your personal data only while in the system and directly editing your profile data, the same control questions.

Not only Apple is blocked and cheated.

And recently, bypassing the antivirus, something still got into my mailbox on Mail. ru hung. It turns out there was a virus like this, he replaces the page with the same practically, but asking you to enter a password to enter the box. Then my husband cleaned it, and the virus did not disappear from the 10th time, was not recognized at all. I don't know what he did then. In the end, I had to write to the developers and restore everything.

["Id management"]

The guys, in general, helped in the support service. Exactly one day later, a letter came to the mail with a link to reset the account password. I reset the password, changed the id and password to it. I restored my iPhone. The only thing, after the restoration, it completely reset to zero, there is no music, well, a photo. He offered to download a backup copy from icloud, but asks for a password for the old account, which I even on the company's website in the section "Id management" I can’t find. For this, no options. But thanks for that as they say.

I went to changed my password and checked the questions

Good day! such a problem
I wake up in the morning, I see the inscription: "Your device has been jailbroken, to unlock, send 1000 rubles to the qiwi wallet deleted. In the comments, indicate your mail that has been jailbroken" (spelling saved). It turned out that email had been hacked too. When trying to restore Apple ID, it says that such an Apple ID does not exist. It turns out that both the phone and the mailbox are locked. The phone asks to enter a 4-digit code, which, of course, cannot be entered by the selection method. Tell me how to solve the problem?
P. s. I live in Belarus, a call to Apple technical support in Russia will result in a very round sum)

Only through technical support. I had it. Your id has been removed. It needs to be restored. In the mail, they put filters on messages from Apple, they need to be removed. I gave me a password in the mail, removed filters. In technical support, I restored my account by answering three security questions.

I was also blocked today, that is, my phone, a password and an inscription appeared, to get a password, contact such and such an address, it’s good at least they left the aytyuns, they hung up my phone in the loss, so it was blocked, removed the phone from the loss, the password to the battery changed, but the code remained on the phone, you need to call in support, but it's not very pleasant.

[Svetlana]

Svetlana, here are the freaks, they don't know what they would profit from !! Have you changed your password at least once and has never been changed?

[Maria]

Maria, no, did not change, although it would be necessary, but all laziness.

[Sedne]

Sedne, Svetik, in short, I have already changed the password, after this topic. Now, after reading your post, I went and turned on two-step verification, even if they hack my mail, they won't enter without a special code, and they won't be able to change anything without a code. Also, an SMS immediately comes to the phone with another code.
mustache I protected myself

Peace be with you bakers!

Guys --
It's all Russian maybe
Change the password - yes lana, licensed antivirus - yes lana, at least once every 3 days to drive all sorts of gadgets to byaki, and then not when and then we are surprised that hacked, blocked, etc., etc.

And there is no need for a fucking awareness of high technologies to simply not allow it to drift
Well it's like with condoms

[Anatoly]

Anatoly, everything is correct, you need to think about safety at the time. The first time I read it, I changed the password right away, it was very simple for me.
And now I also turned on the protection, so the mouse will not run without my knowledge.

[shade]

shade, is there an antivirus for the iPhone? And then I have another web on the laptop licensed, the same license can be used on a mobile device, but on Android.

Masinen, and where did you include two-step verification?

Peace be with you bakers!

Lookout Mobile Security

VirusBarrier

[Lenusya]

Lenusya, you go to your ID from the computer and there you select the security item or something like that, then you need to answer the control questions and go through the whole procedure of turning on the protection.

[shade]

shade, Masinen, Thank you. I have tried this several times. For some reason, in my ID I can't pass the test questions, the wrong answer, writes I can't imagine why

Added Saturday 06 Aug 2016 1:06 PM

The issue was resolved through apple support. Two-step verification can be activated in 3 days

Girls and boys, I know that I am a fool myself, but they restored my phone, or rather told me how to do it, by the way they did not ask secret questions, but asked for small numbers written on the back of the box.

[Lenusya]

Lenusya, Well, that's great! I remember changing control questions, maybe I forgot the answers to them))

Svetlana, install protection with a code and everything will be ok.

And at least now I am calm, because my mail has already been hacked, but I changed another password to a complex one. But it’s okay, just mail, and then there will be trouble in general !!
I even changed the password on Google out of fright