Need help repairing Brand multicooker / pressure cooker

[Alexander]

How, well how, explain to me, did you measure the temperature? Well, I can't understand. Household thermometer, or what? With water, without water? Open, closed? Alexander, why are you fooling us with that? If you really have a problem with your pressure cooker, write what the problem is. And not in monosyllables, but in expanded text. If you don’t know how to do something, tell me (why be ashamed?) We will teach, if we can do it ourselves. But no, so we will send where they can teach. And wake up with a pressure cooker then do not spill water !!!!!!!!!!!!!! And then they started with the fact that the rice was not cooked, but now it turns out that some details are missing in it. So you opened it all the same! But what do you want? If in your opinion something was not reported to it, then file a claim with the seller, manufacturer, etc. You have the legal right!

I haven't opened it yet, and I'm asking questions. I will buy an extension cord with an ammeter and I will report to you the results in all modes. Where are these pressure cookers repaired?

[Shapoklyak]

The valve will not close if there is no steam, and if it does, it means the liquid has boiled. Shapoklyak writes that the valve is closing, which means that her pressure cooker is boiling liquid in the pressure cooker.
And where did you get these 110 ° С? Or is it you referring to measurements Gibus? So she talked about the temperature in the "Fry" mode: For other modes Gibus did not complain.

Wow, there is a discussion with my indirect participation, but I don't see ...

No, I have no problems with regimes under pressure and never had. Pressure builds up pretty quickly, the liquid boils and everything is cooking well.
I just don't have enough temperature for frying meat. And even then, perhaps, because I am used to the gas stove. I don’t like to cook meat for a long time - I quickly brown it, sealed all the juices and, under pressure, come to readiness ...

The temperature was measured only on Zharka, when my meat for pilaf did not want to fry. Poking a culinary thermometer into the bottom of the bowl

She worked fine at the beginning. The rice was cooked in 14 minutes. Cabbage soup in 20 minutes Now the devil is not completely burned out. I think it can still be fixed.

You can fix it, the main thing is to understand the problem.
Let's take a closer look at your rice cooking process.
Add food (rice and water) in a 1: 1 ratio, close the lid of the pressure cooker, set the pressure regulator to the "high pressure" position. Turn on the PIC mode.
After the contents boil, the float rises and the operating pressure begins to build up. Steam doesn't go anywhere. Then the countdown begins. Pressure cooking is in progress. Am I describing everything correctly, or is there something wrong with you? Which of the described processes is taking longer than during the initial use of the instrument?
After that, a signal sounds about the end of the program. You open the lid of the pressure cooker and there ...

You can fix it, the main thing is to understand the problem.
Let's take a closer look at your rice cooking process.
Add food (rice and water) in a 1: 1 ratio, close the lid of the pressure cooker, set the pressure regulator to the "high pressure" position. Turn on the PIC mode.
After the contents boil, the float rises and the operating pressure begins to build up. Steam doesn't go anywhere. Then the countdown begins. Pressure cooking is in progress. Am I describing everything correctly, or is there something wrong with you? Which of the described processes is taking longer than during the initial use of the instrument?
After that, a signal sounds about the end of the program.You open the lid of the pressure cooker and there ...

In my SV, the heating element turns off before the contents boil. Teng is normal 4 ampere. Disables for 15 sec. Then it turns on for 25 seconds, and so on until the contents reach the boiling point. Then the "working pressure" is switched on, the heating element is switched off for 5 minutes. Then again 20 seconds on, 15 seconds off. So three times four times, the pots are turned off again for 5 minutes.
What is the reason?
Where to buy a temperature sensor and board?

Good morning! Please write which city are you from? If you do not have a service center, we can send you the necessary replacement parts and video instructions for installation, or take the pressure cooker for repair at the expense of the recipient.

Hello!

Please help me with this question:
six months ago I bought 37502 through a multicooker. It worked fine until I soaked it with water (it happened), found out the address of the workshop on your website (Novosibirsk, Dovatora, 15), handed it over for repair. It was repaired for me, but of poor quality (the multicooker turns on, but after working for a while, it emits a long squeak and turns off. After that, it sometimes turns on, sometimes it doesn't. In addition, it was assembled poorly (the gap on one side is too large)).
Please tell me if there are other workshops in Novosibirsk. I would not like to go there again.
What options do I have?

Best regards, Svetlana.

Hello!

Please help me with this question:

What options do I have?

Best regards, Svetlana.

It seems to me that your "pressure sensor" is triggered. Heating up an empty saucepan? And I didn't understand where the gap was.

No, not empty. I tried to cook the soup, and ended up cooking it in a saucepan on the stove. I'll take a picture of the gap now

Please tell me if there are other workshops in Novosibirsk. I would not like to go there again.
What options do I have?

There are two service centers in Novosibirsk that have an agreement with the Brand:

No, not empty. I tried to cook the soup, and ended up cooking it in a saucepan on the stove. I'll take a picture of the gap now

Yes, not beautiful. It doesn't close like that for me. Open it anyway. The sensor must be installed according to the instructions. Dinis has.

Good day! Of course, contact any SC in your city again to fix the incorrect assembly of the multicooker. Perhaps, due to the curvature, the bowl does not fit tightly, the heating element overheats and a shutdown occurs.

My temperature sensor is also buggy, I opened the multicooker, I researched everything. I connected it to the upper sensor with an ordinary multimeter, it is alive. Resistance varies with temperature. BUT!
A light touch in the area where the wires enter the sensor is enough and the circuit breaks. In general, the temperature of the compound with which the wire is poured in the sensor may play or in the sensor itself the temperature dependence of materials and the multivar gives an error in the sensor circuit periodically.
EH ... how to get it by mail, to shove a multicooker to Moscow is not an option, it's easier to throw it out and buy another one; (but my wife likes it.
If there are Branda representatives here, maybe it's time to do a recall company or rather a sensor distribution company?

Hello!

Please help me with this question:
six months ago I bought 37502 through a multicooker. It worked fine until I soaked it with water (it happened), found out the address of the workshop on your website (Novosibirsk, Dovatora, 15), handed it over for repair. It was repaired for me, but of poor quality (the multicooker turns on, but after working for a while, it emits a long squeak and turns off. After that, it sometimes turns on, sometimes it doesn't. In addition, it was assembled poorly (the gap on one side is too large)).
Please tell me if there are other workshops in Novosibirsk. I would not like to go there again.
What options do I have?

Best regards, Svetlana.

Hello Svetlana! So I found a friend in misfortune I also have big problems with the Brand 37502 multicooker From the very first day I try to treat it In the store where I bought it, they came and took it They said that they had cooked the porridge and ate And I lay like rice in milk, warmed up a little and everything Then I worked every other time As she pleases, no periodicity It will cook, it will not cook Then it began to stop and write E3 In the service center on Dovator 15, they held it at home, they said all the programs are turned on. They laughed at me, they say I’m coming up with something And even marks in They didn’t do the coupon. It’s a shame horror It seems like I have nothing else to do, how to communicate with them. My all have already 6 such multicooker. And they all work. And I really like her design. Apparently, I’m so "happy" I was caught with a marriage Now you I know It's not so boring Hope only for Eleny Br, they promised to solve the problem I have hope !!!!!!

My temperature sensor is also buggy, I opened the multicooker, I researched everything. I connected it to the upper sensor with an ordinary multimeter, it is alive. Resistance varies with temperature. BUT!
A light touch in the area where the wires enter the sensor is enough and the circuit breaks. In general, the temperature of the compound with which the wire is poured in the sensor may play or in the sensor itself the temperature dependence of materials and the multivar gives an error in the sensor circuit periodically.
EH ... how to get it by mail, to shove a multicooker to Moscow is not an option, it's easier to throw it out and buy another one; (but my wife likes it.
If there are Branda representatives here, maybe it's time to do a recall company or rather a sensor distribution company?

Good day! We are ready to send you the upper temperature sensor. I wrote to you in a personal.

Hello Svetlana! So I found a friend in misfortune I also have big problems with the Brand 37502 multicooker From the very first day I try to treat it In the store where I bought it, they came and took it They said that they had cooked the porridge and ate And I lay like rice in milk, warmed up a little and everything Then I worked every other time As she pleases, no periodicity It will cook, it will not cook Then it began to stop and write E3 In the service center on Dovator 15, they held it at home, they said all the programs are turned on. They laughed at me, they say I’m coming up with something And even marks in They didn’t do the coupon. It’s a shame horror It seems like I have nothing else to do, how to communicate with them. My all have already 6 such multicooker. And they all work. And I really like her design. Apparently, I’m so "happy" I was caught with a marriage Now you I know It's not so boring Hope only for Eleny Br, they promised to solve the problem I have hope !!!!!!

Hello, Tatyana!
I handed over my unfortunate multicooker to Rails, 9. I hope they will at least fix it normally there

Good day! We are ready to send you the upper temperature sensor.

Thank you for your willingness to send out the sensors. Better just tell me the brand of the sensor. It's so tightly sealed that I can't read it.

Hello, Tatyana!
I handed over my unfortunate multicooker to Rails, 9. I hope they will at least fix it normally there

Svetlana, hello! When there is a result after repair, please share I will wait

Thank you for your willingness to send out the sensors. Better just tell me the brand of the sensor. It's so tightly sealed that I can't read it.

Good day! The company does not have such information. The manufacturer does not provide us with such technical details.

You will not find such a sensor, it is most likely its own design. Other multicooker has slightly different sensors.

There is a very simple device, but most likely because of a not very high-quality compound, which the thermocouple is filled with - all this is subject to "thermal expansion", and as a result, contact in the pair may disappear. Repair there is practically unrealistic and not convenient. BUT it is not difficult to replace it.

Tell me please..
I burned the cartoon on the stove ((Brand 37502 .. the bottom burned out, melted ..
But all the wires are intact, they did not touch the stove. I turned off the cartoon itself from the outlet, that is, it worked.
Then I turn it on, it does not turn on anymore.
The question is .. maybe there is a fuse blown?

Itself from Estonia, there are no multicooker repair services (
I found a private master, said you can throw it out, this is a one-time product! (
But as far as I understand, he just didn’t want to mess around with what he doesn’t know much about, because we’ve only got multi.

Tere ykhtust! The company is engaged in the import of multicooker only in the territory of the Russian Federation and Belarus. Accordingly, service can only be carried out in the listed countries. We would be happy to help you and replace the case, damaged parts and wires, but the Russian-Estonian border will not allow it.

Tere)
My dad is now in Moscow until April. If he arrives at your office, can you do something? Give advice? Come up?) He bought it for me there.

By the way, is there no plans to expand?) In Estonia, for example, to open a representative office) there are very few multicookers, and many are waiting for your company and looking for opportunities to buy.

Tere)
My dad is now in Moscow until April. If he arrives at your office, can you do something? Give advice? Come up?) He bought it for me there.

Good morning! Of course you can drive up. On weekdays from 9.00 to 17.00 And you, please, take a photo of the damaged part of the multicooker (you can upload the photo to me in PM). So that our SC can evaluate and understand what parts are needed for replacement.

I burned the cartoon on the stove ((Brand 37502 .. the bottom burned out, melted ..

I'm embarrassed to ask how it happened?
I have hooks on my hands, too, sometimes I don’t take the technique, maybe I still need to be afraid?

Yes, here 100% my fault of course (
There is not much room and there was a cartoon on my stove, a ceramic plate. The stove was rarely used with the advent of multi. And the child distracted me, and I turned on the burner under the cartoon. And it is small, so you couldn't see what was burning, then only the smoke poured down. In general, she lost her assistant because of her carelessness ..

Yes, here 100% my fault of course (
There is not much room and there was a cartoon on my stove, a ceramic plate. The stove was rarely used with the advent of multi. And the child distracted, I turned on the burner under the cartoon. And she was small, so you couldn't see what was burning, then only the smoke poured down. In general, she lost her assistant because of her carelessness ..

Clear. We have gas, so I hope this moment will bypass me))) I, too, temporarily without an assistant, a bowl from my cartoon on the floor ... grunt ... bent strongly ... I'm waiting for a new one

Clear. We have gas, so I hope this moment will bypass me))) I, too, temporarily without an assistant, a bowl of my cartoon on the floor ... grunt ... bent strongly ... I'm waiting for a new one

But I have 2 almost brand new bowls now standing staring ..

Good evening, Brand multicooker problem. I washed the top cover of the multicooker, removable, put it back in place, put the soup on the display, the error E0 was displayed. Disconnected from the outlet after an hour, it worked fine. Need to carry it to a service center? Maybe I wet something when I washed the lid?

Hello! You have a short circuit in the upper sensor circuit due to possible water ingress. If the multicooker works for you, then there is nothing to be afraid of - the water has evaporated. Wipe down the removable cover carefully the next time.

On Friday I took my cartoon from the service center at 9 Relsovaya (Novosibirsk).
I tested it, what happiness, everything works!
I cooked delicious pilaf in it today
Many thanks to the service center staff!

Greetings!

Please clarify if the warranty case is a crack on the steam valve?
We went from the inside, at first they were completely invisible, over time they grew, but they did not reach the edges of the valve yet.
Multicooker Brand 37502, purchased in September 2012, i.e. still under warranty. If necessary, I will provide a photo.
Handled her carefully. Everything else is in order, the quality of the multicooker is completely satisfied, we are going to buy another one, to the dacha. It's just scary that the valve will completely fall apart.
It's far from our services, I would not want to be deployed there.

Hello to all comrades in misfortune! So, thanks to the service, they sent me a new temperature sensor, replacing it is not difficult, the old one did not call at all with a multimeter under any manipulations - the new one is excellent, it responds perfectly to the temperature! It all worked! URAA!
BUT!
after about 2 weeks, the morning cooking ended with shrill squeaks and E3 on the screen! Hello porridge, forgiving "multvarko". Now I don't know what to do. Now I understand for sure that there are bad purchases or even people .... Brand is good, but the components seem to be ... ovno.

Probably no more sensor will be sent to me ...; (

Here's an experience, maybe someone will be useful. Replacing the sensor does not guarantee the further operation of the multicooker.

Probably, the projectile falls into the same crater twice ...

We will definitely send one more sensor, and not one, but as much as you need!
And we will make every effort so that you do not regret your choice.
I apologize for the situation ...

Yes, they do, I gvoru like an inveterate "iron man" ;-) Why didn't I raise the current from a dead state. And then a trifle is an infection and not how. Send a couple of three. My wife and I have already bought 15 such cookers, and they all work as if nothing had happened!

Hello, I also need repair of the Brand502 multicooker, I bought it 2 months ago in St. Petersburg, but I live in Belarus, there is no service center. It gives an E3 error (you turn it on, press the menu button to select a program, and it beeps shrilly and displays E3 on the screen and that's it) I'm shocked, I did very little work. I don’t know what to do, you won’t go to St. Petersburg? help me please

Hello! Unfortunately, we are not able to send the sensor to Belarus. But, you have your own service center in Minsk. It is located at: Nezalezhnosti Avenue, 44 entrance 12. Opening hours from 11 to 19 except weekends Write to us about further results, we will wait.

I rather just have a question - how much does a crack in a multicooker valve affect cooking and are there any spare valves?
In my Brand 502, a month after the purchase, a crack formed on the valve (I did not drop the valve, I even pull it out rarely, so as not to loosen). At first it was a hair thin, and I thought that it was not worth attention.
Now the cartoon is already 3 months old, I cook several times daily. And this crack has become so large that you can see through it if you look at the light. It follows the inner circular contour, it is visible from the outside, and this falling off part of the valve is held practically by the silver insert.
There were thoughts to fill it with epoxy, but somehow did not dare how the glue with steam will interact? What if something nasty gets inside it ...
What do you think to do?

It is better to ask the brand men like this))))
In my opinion, they have already solved a similar problem, although the valves as such are not sold.
Isn't this a warranty case?

Better to ask the brandy like this))))
In my opinion, they have already solved a similar problem, although the valves as such are not sold.
Isn't this a warranty case?

I don't even know if the valve is covered by the warranty or not ... And because of the marriage, I changed the saucepan to the cartoon almost immediately after the purchase ... it's called - which one is unlucky and how to deal with it ...

Hello! In June 2012 I purchased a Brand 37502 multicooker. In 5 months. using the multicooker stopped working, giving an E3 error. I stood for a couple of months. I tried to turn it on - it works. Only my joy lasted for 5-10 minutes - again a signal with an error E3. So I still suffer without multi. And I don’t want to change to another one - it’s a very convenient model for me.
We have no service in our city. If the reason is in the sensor, is it possible to send (just a couple - just in case)?

You need to replace the upper temperature sensor. We are ready to send it to you along with a video instruction. The replacement process is very simple. Email me your postal address, be sure to INDEX and full name of the recipient.

Hello everyone! I have a problem with my favorite mule due to my own inattention! I put the cooking on steam and ... forgot to put the removable bowl! Naturally, she went to work, and after the squeak about the end of the program I saw my pet in a puddle of condensation and with a fogged-up screen! Stands, dries, poor girl, and I'm in a trance. What to do? For a day, the screen did not dry out, and it is sweaty. Help

I apologize for the wrong word (there is a complete mess in my head) - a removable plate on the top cover.

Most likely not a removable bowl, but a removable plate with a silicone ring ??? Let your multicooker dry thoroughly, do not turn it on. When it "dries up" - write if there are problems! We will help you!

Brand 502 served for a month and issued E3. Wife was very upset, tell me what to do, give it to the store under warranty (bought in Samara in citylink) or look for a service center? Thanks to all those who deviate.