Multicooker Brand 37502

But, now, when I cook oatmeal, foam shoots out of the valve when it boils.Every time you have to remove the valve and the metal inner cover and rinse thoroughly. I'm afraid the valve will clog up These are the miracles

Elena ! Answer I cooked hercules But before the repair I also cooked hercules and this was not the case

I'm not surprised that Hercules is foaming. Possibly a different grind or manufacturer.

[SchuMakher]

SchuMakher Mash, I've always salted corn when cooking. Tell me, will it be unsalted if you cook it without salt ?? Even faster, but I personally love salty ...

and then, when I took it out, I rubbed it with salt, or you can sprinkle it in the process of eating

girls!!!!!!!! tell me, do you also have a valve coming out of the lid without any resistance? I have it literally slips out, and I'm worried that over time it will be catapulted altogether when the lid is opened.

this is another cartoon for my mom we bought

I still have to take it out with an effort

[Elena Br, Vadim]

I still have to take it out with an effort

wai wai!

Elena Br, Vadim, what to do? to replace the cartoon?

girls!!!!!!!! tell me, do you also have a valve coming out of the lid without any resistance? it literally slips out of me

I also fall out very easily. At first I thought that something was wrong with him. But it is functioning normally, so I didn’t worry about it ..

I just opened the lid without holding it. It leaned back, spring-loaded, and the valve jumped out onto the table, well at least it did not fall anywhere and did not break.
Now I am tormented ...

Can't you put it in completely ??

To end. It was flush with the lid. But it goes in and out without hindrance.
I wouldn't have thought of anything like that, but I remembered that in the previous CF, that we bought my shaggy mom, the valve was still fixed, that is, it came in and out tightly.
And now I'm like Eeyore

Strange .. And right away it was like that ??

Well, yes, right away. We bought it last night. I just steamed it and that's it. They even managed to drive my mother, but now this valve is tormenting me.
When I packed it in a box, I had this valve and sighed when I accidentally opened the lid.

And do you have a pin in the lid that fixes it, is it even worth it?

In mine, it is somehow slightly oblique. Maybe that's why it doesn't press him?

In general, the question is still open - to change or does it not matter?

It's a shame .. The pin is shifted to the right relative to the center.

While fiddling with the valve, a white thing on the pins fell off, which inside .. put it back, but now it dangles .. Is it generally functional or where ??

You must screw the white piece counterclockwise until it clicks lightly.
take a closer look, there such grooves are cut, replacing the thread.
it is necessary to insert the piece with the arrow opposite the open lock and scroll counterclockwise towards the closed lock. first scrolls idle, then clicks in with a little effort, the total stroke is about 1 cm.
you just didn’t twist, don’t be afraid

Nooo .. you do not understand ... the valve is twisting normally .. the 3-pins garbage has broken .. in the photo it is hanging out at the bottom.

Nooo .. you do not understand ... the valve is twisting normally .. the 3-pins garbage has broken .. in the photo it is hanging out at the bottom.

hardly broke. why? you didn't rape her. probably going back, you just need to know how

It does not hang out like this, I don’t know the current, it was so or not. In this position, the gaps are larger:



But it hangs like this, but there are almost no gaps:



people, look at how it should be !!!

like, like in the last picture - from memory

Absolutely exactly like the picture below. I also dangle, when flushing the valve, I disassemble it completely, even sometimes I remove the central silicone disc. But on the removable plate, the silicone seal absorbs odors very much, you have to wash it thoroughly every time. Washing only mutes the smell. Maybe experts will tell you how to remove odors from the O-ring. I mean, what to wipe with?

Lemon
Lemon neutralizes odors well

[euge]

Absolutely exactly like the picture below. I also hang out,

euge , Thank you. I never dangled before.

Maybe experts will tell you how to remove odors from the O-ring. I mean, what to wipe with?

Place the ring in the freezer (wipe dry only).

It does not hang out like this, I don’t know the current, it was so or not. In this position, the gaps are larger:



But it hangs like this, but there are almost no gaps:



people, look at how it should be !!!

ABOUT! and I have the same! And I pull out the valve with ease. Of course, it does not jump out, but it can be pulled out without problems .. I didn’t think it should be different

[Chicken hearts with Jerusalem artichoke]

Chicken hearts with Jerusalem artichoke

[Mistletoe!]

Mistletoe!

But it hangs like this, but there are almost no gaps:



people, look at how it should be !!!

It should be like in your bottom photo - this element "dangles" a little and falls out quite easily.
I think this was done on purpose so that too much pressure was not created inside the multi (this is still not a pressure cooker). And if this thing stands there tightly, then the cartoon will simply explode at high pressure.

I just opened the lid without holding it. It leaned back, spring-loaded, and the valve jumped out onto the table, well at least it did not fall anywhere and did not break.
Now I am tormented ...

You look carefully, do not confuse the front / back, there is such a risk on the lid and the valve - they should coincide. And perhaps the fixing pin is to blame, the one that is not straight, but obliquely located.
I don't think it is of fundamental importance, only that it is possible for a cartoon to soar into the kitchen will be stronger and, conversely, the food will be m. it takes a little longer to prepare, since the pressure inside will be less. Well, and you are uncomfortable - it will fly out all the time, sooner or later the valve will fall and break. Contact Vadim or Elena Br in a personal message about the exchange, they respond very quickly (during the day on weekdays).

[Izum]

this element "dangles" a little and falls out quite easily.

Izum , that is not "slightly". It’s strange that it never happened before. And the valve became very easy to get in and out.

I have the pin in the same position as in the bottom photo of Omela (when I first began to disassemble the valve, this thing fell out of it, I really thought that I broke it). ... The valve itself is quite freely (effortlessly) installed and removed. But so that when the lid was opened he would "jump out" of it - this was not the case ..

Good day! Tell me, maybe someone faced such a problem? I put chicken saltison to cook for 2 hours. When I opened it after the signal, the chicken was completely damp. Before that I made cabbage in "stew" for 1 hour. Raw, crispy cabbage.

Here's what I wrote a little over a month ago:

And right after my joy I will share my grief.
Yesterday, after steaming fish (by the way, the fish turned out to be excellent), my cartoon stopped turning on. Absolutely. I plug it in - but it does not beep invitingly, as before, does not blink with lights ... I began to look for the reason. I noticed a few drops at the bottom (condensation dripped from the lid, there was a lot of it - after all, steam), wiped it off. And when I crawled under the towering bottom with my fingers, I was horrified to find condensation dripping from the lid !!! I wiped it off, dried it with a hairdryer as best I could, but the cartoon still doesn't work. Left it open overnight - the same. Can you please tell me if I can do something else, or is that all - my beloved's creeps and I have to go and surrender to the Service?

I didn't want to turn it on earlier than 3 days later, I hoped that the contacts would dry out.And now my hopes are melting every day ...

I'll tell you how events unfolded further. The cartoon "dried" at home for 3 weeks, but it never worked. I took it to the service, they said that they would diagnose it in a week. As a result, they called after 2 with the words "take your device, it is working properly, we did nothing" (nevertheless, they took 50 rubles for the "inspection"). I began to believe that the Fixies do exist!
But seriously, it is most likely that they just completely dried out over these two weeks and started working on its own. Now I'm testing again in all modes, it seems to work fine.
"It's good that ends well" - but I still recommend being more careful with your assistants.

[Izum]

Good day! Tell me, maybe someone faced such a problem? I put chicken saltison to cook for 2 hours. When I opened it after the signal, the chicken was completely damp. Before that I made cabbage in "stew" for 1 hour. Raw, crispy cabbage.

Tatiana, welcome to the forum! This can happen due to the large amount of liquid / food. To what mark did you have ???

Izum , Congratulations.

Good day! Tell me, maybe someone faced such a problem? I put chicken saltison to cook for 2 hours. When I opened it after the signal, the chicken was completely damp. Before that I made cabbage in "stew" for 1 hour. Raw, crispy cabbage.

Maybe you forgot to press Start after choosing a program?

Maybe you forgot to press Start after choosing a program?

Thanks everyone. I pressed "Start", the lid was opened after the signal. Chickens (thighs) were about 2 kg, she did not give any liquid at all, even the salt did not dissolve, after installing the "soup" program for 2 hours everything turned out excellently, I decided (reinsured) to do the second part of cooking, too, in the "soup" mode for 2 hours. Everything worked out. It is the "extinguishing" program that worries me, this was not the case with Panasonic 18.

We need to test.
just try to pour 2-3 cups of water and turn on the stewing.
Does the water heat up? if yes, after what time?
is the countdown going on?

We need to test.
just try to pour 2-3 cups of water and turn on the stewing.
Does the water heat up? if yes, after what time?
is the countdown going on?

I tried it. In the "stewing" mode, 3 multi-cups boiled after about 6.5 minutes, in the "soup" mode, the same amount of water boiled in about 5.5 minutes (the multicooker was hot)

so the program works
something was wrong that time
maybe the electricity went missing?
maybe it was necessary to add a little liquid
or start on baking for 10-15 minutes, and then switch to stewing

Many thanks. Let's take everything into account, we'll get used to it, Brend differs from Panasonic

Hello Elena Br! We would like to buy the beloved Brand 37502 multicooker on the manufacturer's website. But, unfortunately, it was not available and we subscribed to the notification of its on sale. Could you tell us the approximate time frame for waiting for the goods to arrive at the warehouse?

girls!!!!!!!! tell me, do you also have a valve coming out of the lid without any resistance? I have it literally slips out, and I'm worried that over time it will be catapulted altogether when the lid is opened.
this is another cartoon for my mom we bought

Good day.
The valve is simply inserted into the lid of the multicooker and held by an elastic band. Therefore, if you insert the valve all the way (pushing it in), then it should not fall out.

Well, yes, right away. We bought it last night. I just steamed it and that's it. They even managed to drive my mother, but now this valve is tormenting me.
When I packed it in a box, I had this valve and sighed when I accidentally opened the lid.
And do you have a pin in the lid that fixes it, is it even worth it?
In mine, it is somehow slightly oblique. Maybe that's why it doesn't press him?
In general, the question is still open - to change or does it not matter?

The pin in the lid is the temperature sensor. It should be located evenly, without distortions.
Show a photo of the temperature sensor and the rubber band that holds the valve. And then it will be possible to say for sure about the possible defects of your multicooker.

people, look at how it should be !!!

This is what the valve should look like, and the small part hangs freely in it. Reattach the valve all the way and you will hear a rattle-like sound. It should be so.

Here's what I wrote a little over a month ago:
I'll tell you how events unfolded further. The cartoon "dried" at home for 3 weeks, but it never worked. I took it to the service, they said that they would diagnose it in a week. As a result, they called after 2 with the words "take your device, it is working properly, we did nothing" (nevertheless, they took 50 rubles for the "inspection"). I began to believe that the Fixies do exist!
But seriously, it is most likely that they just completely dried out over these two weeks and started working on its own. Now I'm testing again in all modes, it seems to work fine.
"It's good that ends well" - but I still recommend being more careful with your assistants.

In fact, all the electronics in the multicooker are located higher, so after thorough drying, the device should work. But be careful not to pour liquid into the multicooker body!
I am very glad that your multicooker is back in service.

Thanks everyone. I pressed "Start", the lid was opened after the signal. Chickens (thighs) were about 2 kg, she did not give any liquid at all, even the salt did not dissolve, after installing the "soup" program for 2 hours everything turned out excellently, I decided (reinsured) to do the second part of cooking, too, in the "soup" mode for 2 hours. Everything worked out. It is the "extinguishing" program that worries me, this was not the case with Panasonic 18.

As a rule, if it fails, then the control board or temperature sensor and this affects the operation of all modes. In the Stew mode, the food is cooked at a low boil, maybe you often opened the lid of the multicooker and the food did not have time to cook. Try to cook something else in this mode, and then we will draw conclusions.

Hello Elena Br! We would like to buy the beloved Brand 37502 multicooker on the manufacturer's website. But, unfortunately, it was not available and we subscribed to the notification of its on sale. Could you tell us the approximate time frame for waiting for the goods to arrive at the warehouse?

We expect the arrival of multi-cookers Brand 37502 on 31.10 - 1.11, that is, in a week.

My husband and I bought this multicooker yesterday. Elena Br the only question is, when will this pungent smell be removed from this model of a multicooker, after all, they did not start producing it yesterday, and the smell, like the first parties had, and remained with the latter. Apparently everything that you write here is a play on words and this model does not have any shift for the better. Thanks to you and the local flattering reviews, we bought a device that we will probably never even use, because this smell is incompatible with cooking.

My husband and I bought this multicooker yesterday. Elena Br the only question is, when will this pungent smell be removed from this model of a multicooker, after all, they did not start producing it yesterday, and the smell, like the first parties had, and remained with the latter. Apparently everything that you write here is a play on words and this model does not have any shift for the better. Thanks to you and the local flattering reviews, we bought a device that we will probably never even use, because this smell is incompatible with cooking.

I have been choosing between 37502 and 37501 for a long time, and now I am very pleased that I still stopped at the second one, because despite some of its shortcomings (which you can accept), it has no smell at all. From the first day, I did not boil any lemons in it. Now there are a lot of statements, and not only on this forum, that there is a strong smell in the new batch of 37502. However, representatives of the company continue to claim that there is no smell, that these are isolated cases, and that it will pass in a few days.

In addition, according to 37502, there are many claims that some elements of the multicooker (who have a sealing gasket, who have a bowl covering, opinions differ here) absorb the smells from cooked dishes very strongly, they stay for a long time and mix with the smells of new dishes. There is no such thing in 37501.

For example, here's a quote from Elena Brand

The first batches of multicooker 37502 came across with a smell when the heating element burned. Contamination appeared due to the incorrect technology of applying the outer coating of the bowl. But the manufacturer eliminated this defect.

I'd like to ask what to do for people who paid money for multicooker made using the "wrong technology"?
And should the manufacturer not recall the multicooker (or at least the bowls) produced in violation of the technology?
Although, apparently, the problem has not been resolved.

In order:
- Nobody has the smell of the bowl not confirmed... If someone has a bowl from the Brand multicooker that absorbs the smell of cooked food, bring it to our office at Yegoryevsky proezd. D 2.
Show us this copy. And upon confirmation of the smell, we are ready to exchange your cup for a new one.
- Smell from gum. The multicooker is new and has been packed for a long time (from 2 months and longer). Therefore, it is not surprising that the gum has absorbed the smell of new technology. To eliminate it, it is enough not to close the lid of the multicooker and the smell will quickly disappear (disappear).
- Smell from heating element.
We do not deceive users. Previously, the problem was more acute. With the previous technology of applying the outer layer of the bowl, oil was used, which partially got on the NE, thereby contaminating it. These contamination burned in some cases for a whole month. Buyers of those multicooker could observe traces of contamination on the heating element. Coating is now done using a different technology.
In the last batches (starting from the summer of this year), the smell that is present when the multicooker is turned on for the first time passes very quickly, and even when the multicooker is turned on again, the smell is barely audible.
But later we try to exclude this too.
When comparing multicooker 37502 and 37501, it should be noted that the NE of the latter is not protected by any coating, therefore, stains appear on it during use. This does not happen in the 37502 model, since the heating element in it has a non-stick coating, which burns when it is first turned on.

Good day. For a very long time I was choosing a multicooker, reading reviews, comparing models. I bought 37502 which I am already very sorry about. Now, for the umpteenth time, I am already steaming a lemon and the smell of burning is stupefying ... Plus the nasty smell from the sealing ring, which I also cannot remove. When I ordered, the consultant said that this is a new batch and there is no smell in them. Apparently, I was not lucky (((Now I don't even know what to do with it.

Dear Elena Br, tell me why in this multicooker, after cooking a particular dish, condensate practically does not fall into the container intended for this, but remains inside the O-ring.

Everything is clear with the heating element. If you have to choose, then stains are better than smell.
And the O-ring in 37501 does not smell and does not absorb odors (neither new technology, nor food).
Apparently, it was also made of other materials.
Well, as for the bowl, apparently, just not everyone can understand what comes from the smell that they feel.

We ordered cartoon 502 in an internet store, since we don't have them on sale in stores in Novosibirsk. I was terribly afraid of the smell, but IT WAS NOT! I would say that I was in vain doing these dances with a tambourine, that is, with a lemon. The sealing ring also does not smell anything other than what I cook. But again, how it smells - I cooked borscht - the gum smells like borscht, washed it - it still smells. I began to cook charlotte - charlotte DOES NOT smell of anything except charlotte) The elastic band now smells like charlotte. I will make pilaf - pilaf will not smell like charlotte .. I hope they understood me.
I am very pleased!!! She made borsch, goulash, charlotte, stew with potatoes, pea soup - everything is wonderful. I baked charlotte according to a recipe from a multi book with oranges - it rose by 8 centimeters exactly))) But I beat separately the yolks and whites, and added half a spoon of baking powder))) Adorable))) You can easily cut into two cakes and soak something else) )) I had few oranges ...
So I was lucky with the cartoons))))

I forgot to write that when baking today I did not have ANY DROP of condensation
I don't even know why ... Not a drop even on the lid ... Although I stood at the ready with towels, having read here that condensate spoils baked goods, and there is not a drop ... Although there is in other modes, but it really does not interfere there live

Good day. For a very long time I was choosing a multicooker, reading reviews, comparing models. I bought 37502 which I am already very sorry about. Now, for the umpteenth time, I am already steaming a lemon and the smell of burning is stupefying ... Plus the nasty smell from the sealing ring, which I also cannot remove. When I ordered, the consultant said that this is a new batch and there is no smell in them. Apparently, I was not lucky (((Now I don't even know what to do with it.

I would like to ask you to come to our office. We need to understand the reason for the smell that did not pass after the first turn on of the multicooker. We are located at 2 Yegoryevsky proezd.
For my part, I promise to replace the source of the unpleasant odor in the multicooker for you, and if this is not possible, replace the multicooker with a new one.

Dear Elena Br, tell me why in this multicooker, after cooking a particular dish, condensate practically does not fall into the container intended for this, but remains inside the O-ring.

A small amount of condensation remains inside the O-ring. Most of it falls on the multicooker body, and then through special grooves - in a drop collection. It is not possible to change the shape of the O-ring or make a hole, otherwise steam will escape from under the lid during cooking.

I forgot to write that when baking today I did not have ANY DROP of condensation
I don't even know why ... Not a drop even on the lid ... Although I stood at the ready with towels, having read here that condensate spoils baked goods, and there is not a drop ... Although there is in other modes, but it really does not interfere there live

The power of the upper heating element was increased during the operation of the Baking mode, this is explained by the complete absence of condensation in this mode.

Good day.
The valve is simply inserted into the lid of the multicooker and held by the rubber band. Therefore, if you insert the valve all the way (pressing it in), then it should not fall out.
The pin in the lid is the temperature sensor. It should be located evenly, without distortions.
Show a photo of the temperature sensor and the rubber band that holds the valve. And then it will be possible to say for sure about the possible defects of your multicooker.

Elena, I will definitely get a photo, although now it will be difficult, because I didn’t think of taking a photo right away, and my mother now has the cartoon. I remember exactly that the sensor is installed obliquely, and I don’t remember the fixing rubber band at all. Is it located on the valve or cover recess?

Elena Br, tell me pzhlst, and the condensation in the * Baking * mode should not form only during the baking process? we just bought the updated 37502, about which it is stated that it will have less condensate, and I was now frying potatoes in it for * baking *, there was so much water, even if you scoop it out with a bucket and, by the way, nothing gets into the condensate collection container drops, everything remains on the lid and splashes right into the saucepan when you open it ... this is not a complaint, just a sporting interest, because in general I am extremely pleased with this cartoon!

There was a lot of condensation precisely because you fried potatoes (a product containing a lot of moisture). In the test, the moisture is much less and the upper heating element does better. I fry without closing the lid.