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 The consumer is deceived in stores in a variety of ways: both the goods are underweight, and the change is not delivered.
What sellers do not resort to to heat up money on the buyer! The weights are "twisted", the sugar is moistened, and the packaging is generally taken as a product ... And sometimes they even resort to impudence: change from a hundred is given as from fifty. Almost every consumer faces all this, and not everyone knows how to protect themselves ... Therefore, in order not to be circled around the finger and not overpay more, you should be vigilant.
In what ways the buyer is most often deceived, and how to protect against it.
Most often, the buyer is deceived by weighing in stores, supermarkets and markets. Often they just twist the weights. "You need to look at what weighing devices weigh the product. If it is a mechanical scale, then the arrow should be at zero before weighing, and not further or closer by several divisions. And when the product is put on weights, it should not jump, but flutter two- three times, and fall into place.
Most often, the weights are "twisted" in the markets, because in small stores they know their customers, and they try not to deceive them.
Buyers who purchase large quantities of vegetables or fruits are especially deceived in the markets.
Pay attention to weights as well. What they just do not do: they cut it, and pour other metal. Therefore, weights should also be checked.
And in any case, if there is a suspicion that the buyer was deceived, the product should be weighed on the control scales. And although weights are in the markets, and weights are not around. Of course, this causes some inconvenience, but otherwise the weights will simply be stolen.
A common way to cheat a customer is to sell a prepackaged product under the weight. This is especially true for cutting meat or minced meat, which are sold in trays. As a rule, there is less product than indicated on the package. This is especially true for sausages, because they tend to shrink. Therefore, it makes no sense to pay at this price also for packaging. And also, buying a sausage, a reckless buyer can pay for its price and for the ropes and metal braces that are on the sausage. For such waste, there is a box into which they are dumped and then written off!
Such a product can also be outweighed. To do this, you should contact the hall administrator, who, in the presence of the buyer, must outweigh the goods and stick a new price tag or marking label.
They also cheat on vegetables and fruits: despite the fact that oranges or carrots are in the net, and there is a price tag on it, the product should be outweighed, because they can put less of them.
Fruits or vegetables in the net may also be rotten. Therefore, they should be examined directly in the store, because then it is difficult to prove (especially when the packaging has already been torn) that the product was really of poor quality.
 Confectionery products are also underweight - sweets, cookies, waffles. This also applies to croup.
In markets with bulk products, they do it even trickier.
In the room where sugar, and even cereals are stored, they put a bucket of water. During the night, food becomes more moisture and heavier.
The storage conditions of the goods are also important.
Each product has its own temperature storage conditions. For example, crab sticks should only be stored frozen. And from the fact that they are thawed and frozen several times, they lose both their presentation and quality. And not all refrigerators have thermometers, and it is impossible to check under what conditions the product was stored.
In shops, candy boxes are stored in improper conditions. As a rule, they are on the top shelves.However, the temperature is not always exactly the temperature at which the candy should be stored, especially when there is no air conditioner in the store. So it turns out that the consumer buys an expensive product, but it turns out to be of poor quality: the chocolate has melted, and the filling has run out.
As for the candies that are sold by weight, it is sometimes impossible to find out the date of manufacture. It is noted on a box with sweets, but it is not on the wrappers. And entrepreneurs do not always take candy in boxes, often by kilograms. For goods that do not have a date of manufacture, you need to require a quality certificate from the seller. It is in this document that the date of manufacture and the implementation period are indicated. While the goods are in the store, documents must be kept on them until the last gram of it.
It is a common occurrence in supermarkets when the price on the price tag differs from that which is charged for the goods at the checkout, and, as a rule, in the direction of increase. We have a common phenomenon when the price of domestic goods depends on the dollar exchange rate. Therefore, in the evening the product is sold at the same price, and in the morning it is a few kopecks more expensive, although yesterday's price remains on the price tag. As a rule, sellers make excuses that they did not have time to change them, but this is a violation of trade rules: the consumer is not provided with information about the product.
Often, the purchase price of a product actually rises, and the previous - cheaper - consignment of goods is resold as purchased at a higher price.
They also fool the buyer on packages. They are often included in the price of the item And it happens that they fight well for polyethylene. Therefore, if additional payments are required for packages, the buyer has the right to see the cost of such goods in the invoice.
They also heat up the buyer, and especially the elderly, by giving up the change. And it's not just about ten or twenty. There are also cases when out of a hundred they give change as out of fifty. And it is difficult to prove to the buyer that he gave a large bill, and not the one with which he received change. And if there are no witnesses, then the situation is generally difficult. I advise buyers to voice the denomination of the bill that the buyer is paying with.
If there is a receipt ...
Substandard products that end up in the consumer's basket can be brought back to the store. And provided that there is a check. It is generally best to store it until you look at whether you have purchased quality products. Then it's much easier to prove that you bought it in that store. And it is also worth checking the check, "on the spot", in the literal sense. After all, shoppers are being led around their fingers, punching additional products at the checkout that the buyer did not buy. And if you don't find your way around in time, you will have to pay extra for it. This happens most often when a consumer purchases a lot of products.
The store is responsible for things
Large stores and supermarkets have lockers where consumers must leave their bags. And the inscription "The administration is not responsible for things" scares. It is the content of this inscription that suggests that the bag left here could disappear. And hardly anyone will find the guilty. And there is no guarantee that a certain craftsman does not have the key to the lockers and will not open them.
The store should be responsible for these lockers, because they are located in the store. And it's best to go without a bag at all. And if this is not possible, and there are certain products in the bag, then this should be reported to the security. The guard should not search, as well as look what is in the bag. If there is a suspicion that a consumer has stolen something, only a law enforcement officer can check it.
And in general, if a consumer is found to have products, and he claims that he did not take them, the CCTV camera exists to watch the buyers ...
Inna Ivolgina
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