Gata
I bought a frying pan in Teskom, i-premium series, 20 cm. Those who have ever taken something from Teskom know that their prices are not small, but there have never been any complaints about the quality. And here at my frying pan the EXTERNAL coating peeled off. I was shocked. I have never peeled off the coating, and even more so the external one. It peeled off straight in a whole piece, not scratched, but just came off with a paste. The warranty was declared for 5 years. But when I went to the store, the store refused to exchange. The procedure is as follows - you write a claim, the director examines and then the seller reports the result. In my case, it is negative.

I did not use this frying pan often - I specially took a small one in case of "frying 2 eggs" and it was in this mode that it was used, and due to the fact that I had few to fry 2 eggs when I needed to, I rarely used it (which is especially offensive). As a result, I never decided what to do with this frying pan - whether to shoot it to the end, or throw it out (the toad is strangling), or use it - the internal did not suffer (well, purely outwardly). As a result, I don’t use it or throw it away.

In general, a tragedy and an evil me. If anyone was planning to buy pans from them - think if you need it - maybe this is certainly a rare case, but the store's reaction to the complaint speaks for itself. I took it in a branded off-line store, which belongs to the Krasnoyarsk office. Their internet shop is teskoma shop.
Gata
Anna, Here for their money could, at least, the undertaken obligations to fulfill
aynat
Can I write to the manufacturer? I would like to try. Manufacturers value their reputation more than stores.
Svetlenki
Quote: aynat

Can I write to the manufacturer? I would like to try. Manufacturers value their reputation more than stores.

And I would write. Be sure to attach a photo. The store, if an affiliated one, has definitely misbehaved and Teskome should be informed about it.

My le cruzet changed the manufacturer a few years after the purchase. But there is a lifetime warranty.
Gata
Girls, I might have written, but Teskoma is a Czech office, but I know 10 words maximum in Czech and I won't write a full complaint.
Svetlenki
Anya, I would start by calling here (look under the spoiler, you can order a call back)

🔗



Honestly - I would definitely hear the answer from Tescom. How much they care about the ethics of behavior of distributors of their products.




Anya, and also say that the bread maker is closely following the development of the situation from Russia and from Europe. Give them a link. If anything, we will write to the head office - everyone knows English. I will help you
Irina Dolars
Everyone should know about violators!
Sapphire
Tekku is now being stamped in China. On the Eldorado website they honestly write, made in China.
Gata
Girls have to postpone until Monday. I got through to Moscow, they redirected me back to Krasnoyarsk (they say in Siberia, that's them), but I didn't have time to call them because I could only call at about six and while I was talking to Moscow, they had already gone home. Then I'll tell you how it went.
Gata
Who's about what, and I'm about the same.
I got through to Krasnoyarsk, outlined the situation, said they would sort it out and in the coming days they would contact and tell what to do. Let's see what they say. So far, they just say they could not help answering the complaint, but for some reason they did not answer. Everyone with whom I spoke I wrote down a list, damn it, I'm a goat who counted everyone I hope, nevertheless, the issue will be resolved
Shl. while I was writing here, Novosibirsk phoned and asked me to bring a frying pan to the store again and write a claim and then ... they will answer me in writing (I feel that they will send it politely in writing)
Anchic
Anya, there is an opinion that they will not be sent. So it's worth trying.
Gata
Anna, of course, you should try and choose the time and go.
Svetlenki
Gata, Anechka, I want to give you moral support in defending the rightness in this matter. Hold on like a steadfast tin soldier! Yes, this is time, nerves, worries, but thanks to such cases, I hope that sellers and manufacturers of goods will strictly follow the rules for working with low-quality and defective goods that they sell. That will increase their responsibility for their actions. There will be less "kick-ass" shoppers with low-quality goods on hand.

Yes, it may sound pompous, but it's absolutely true.

Hold on, we are here, we will help and support!




And mind you, my proposal to write to Tescoma's head office remains in effect. Let's see how the regional office will resolve the situation.
Gata
Thanks for the support

The frying pan peeled off like that. This place is not possible to wash - it begins to climb further.
This is a photo from a review on a flamp
The frying pan from Tescoma peeled off
and these I sent on request because they asked to show the top edge.
The frying pan from Tescoma peeled off
The frying pan from Tescoma peeled off
Svetlenki
Quote: Gata
The frying pan peeled off like that.

Well, let's hear what they say, how they explain such an outrage
Svetlucha

I had the same problem last year with Teskom's pancake pan. When I bought it, I thought it would last a long time, all the same, the firm is decent, the frying pan is beautiful, heavy, and it did not cost a little (2 thousand rubles). I hoped that the darling would last a long time. It wasn’t there, she served me a little over a year, given that I did not bake pancakes on it very often. So it began to peel off the Teflon coating in a layer, only not external, but internal. I didn't go anywhere, took it to the trash can, telling myself that in our time the saying "expensive is so cute and cheap is so rotten" does not work. You can pay a lot of money and run into junk. After that I ordered myself a Kukmor frying pan for pancakes, which cost me half the price, I bake on it.
Chef
Discussion made in Broken syringe from Tescoma.
Gata
I took the frying pan, wrote a return request. Now in duplicate (progress, however). Let's see how it ends
Gata
Girls, came to report. All the same, they replaced my frying pan with a new one. They called and said that a decision had been made, come. Traveled on the weekend and took it. Marriage or not, they never admitted, well, figs with them. I hope this will last a long time
Svetlucha
Gata, Congratulations! It's good that everything ended well.
Anchic
Anya, very happy for you! Congratulations!
Borkovna
Anya, the good girl who has achieved what was laid! Congratulations from the bottom of my heart!
Svetlenki
Gata, Anechka, you have no idea how happy I am with such a positive outcome! You are a fine fellow who decided to fight for truth and justice.

Let the new frying pan serve for a long time! And Teskome will be a science that consumers' rights still need to be observed in Russia.
Gata
Girls, thank you all for supporting me and for pushing me. I'm glad that everything was solved this way and the new frying pan. So they are comfortable ...

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